(Translated by Google) I went to Okinawa, but I should have asked to upgrade the hotel, but at the first hotel, I was guided to a quadruple room even though it was two people, and at the next hotel it was a normal hotel room. I didn't know what was upgraded. (Original) 沖縄に行きましたが、ホテルのグレードアップをお願いしたはずなのに、最初のホテルでは、2人なのに4人部屋に案内され、次のホテルでは普通のホテルの部屋でした。何がグレードアップされているのかわからなかった。

(Translated by Google) I will always use it for travel consultation (Original) 旅行の相談にはいつも使わせていただきます

(Translated by Google) The reception is open until 18:00 on weekdays, so it is a pity that you will not be in time if you go after work. But you can get brochures until 18:30. (Original) 受付は平日夜18:00までなので、仕事後に行くと間に合わないのが残念です。でもパンフレットは18:30までもらえます。

(Translated by Google) I called about Western Union. Unfortunately, it was already discontinued, but he kindly introduced me to other stores nearby that carry it. Thank you to the female staff who answered the phone 🙏. (Original) ウエスタンユニオンの件で電話をしました。あいにく、取り扱いは既に廃止とのことでしたが、近くで取り扱っている他店舗を丁寧に紹介してくれました。電話対応してくれた女性スタッフさんに感謝しています🙏。

(Translated by Google) I was only using it to reserve a round-trip flight ticket, but the person who responded was efficient and gave me a good impression. However, maybe it was my bad visit time (3:00 PM on Saturday), so I waited for an hour and a half... (Original) 往復航空券の予約だけの利用でしたが、対応いただいた方がテキパキしていて好感持てました。ただ、訪問時間が悪かったのか（土曜日のPM3時）、1時間半の順番待ち...

(Translated by Google) The person in charge was rich in knowledge and was very kind and consulted. (Original) 担当の方が、知識豊富で凄く親身になって相談に乗ってくれました。

(Translated by Google) He kindly taught me many things. Because JTB is full of reservations at the window HIS is relatively easy to book, which is helpful! (Original) 優しく色々教えてくれました。 JTBは窓口の予約がいっぱいなので HISは比較的予約しやすくて助かります！

(Translated by Google) I didn't know about online reservations, so I visited the store. Anyway, it was a terrible response from the beginning. I was told to do it myself without even canceling. I will not use it again. (Original) ネット予約の事などが分からず店舗に伺いました。とにかく初めから感じも悪く酷い対応でした。キャンセル対応もしてくれず自分でやって下さい的な事言われました。もう2度と利用しないです。

(Translated by Google) When I went to apply for a trip before, the female staff was really nice. However, the female staff this time seemed to be troublesome from the beginning, and her attitude was looking up, and she did not say thank you when she left. The male staff member who was answering other calls seems to be yelling at the voice calling. I felt really sick. Until now, when it comes to traveling, I thought of HIS, but I won't be using it in the future. (Original) 以前、旅行の申し込みに行った時の女性スタッフさんは凄くいい感じの方でした。しかし今回の女性スタッフは最初から面倒くさそうな感じで態度も上目線、帰る時にありがとうございますの一言もなし。 他の電話対応中だった男性スタッフは電話している声も怒鳴るような感じ。すごく気分が悪かったです。今まで旅行といえばHISと思っていましたが今後は使いません。

(Translated by Google) He changed the schedule according to the schedule. I also want you to become a normal business (Original) 予定どうりの日程表を変更してくれた。あと通常業務になって欲しい

(Translated by Google) Anyway, since it's an agency, it doesn't matter if the customer is damaged. It's the worst (Original) お客に損害を与えておいてとにかくうちは代理店なので関係ないの一点張り。最悪です

(Translated by Google) It is polite (Original) 丁寧です

(Translated by Google) The place is unclear, but the correspondence is fixed time. (Original) 場所がわかりずらいが、対応は定時。

(Translated by Google) Customer service is satisfactory, additions, options have been kindly received! Moth (Original) 接客は満足です、追加、オプションも親切に応対して下さいました‼️

(Translated by Google) The staff are pleasant and there is a large selection of products, so I can go cheap with HiS, so I upgrade my plane and hotel and enjoy my trip 🎵 (Original) スタッフも感じ良く、品揃えも多く、私はHiSで安く行ける分、飛行機やホテルをグレードアップして旅行を楽しんでいます🎵

(Translated by Google) It's very good. (Original) É muito bom.

(Translated by Google) Go when His has an errand. (Original) His に用事があるときに行く。

(Translated by Google) Small (Original) こじんまりしています

(Translated by Google) Good customer service (Original) 接客がいい