(Translated by Google) Bad service at reception and customer service. You waste a lot of time just taking care of yourself. More than an hour waiting to go to the doctor. A real chaos. A shame ... (Original) pésima atención en recepción y trato al cliente. Pierdes un montón de tiempo solo en atenderte.más de una hora en espera para pasar al médico. Un autentico caos. Una vergüenza ...

(Translated by Google) A disaster, there is no way to answer the phone and there are a few at reception. If one day you get to be seen and have an appointment, inside there is no way of knowing where to go because it is not indicated. In the middle of the pandemic and everything to overflowing with people. Very bad organization, I will not repeat (Original) Un desastre, no hay manera de que te atiendan el teléfono y eso que hay unas cuantas en recepción. Si ya algún día consigues que te atiendan y tienes cita, dentro no hay manera de saber a dónde hay que ir porque no se indica. En plena pandemia y todo a rebosar de gente. Muy mala organización, no repetiré

The treatment of a young girl at the reception could be greatly improved. Your own doctor asks you for an MRI, and it seems that they are doing you a favor by giving you an appointment two weeks later, which normally seems to wait a month for a test. Again an echo is necessary and also, an appointment a month later, you also tell them that you need the time before and they pretend that they can't hear you well and hang up the phone after two seconds. Little interest...if they had competition they would either wake up or close down. Then the service of the specialists was better, but the reception was overwhelmed and had bad manners. I don't know if they realize that you pay a private service for something. If I can, I avoided it and I'm going to Vitoria without a doubt.

€80 for a 5-minute consultation in which they don't even touch you. They evaluate you visually and without a clear diagnosis. A recipe for home. I don't expect them to give me some canapés, but a little more interest or at least make a show of it, so as not to leave with the feeling that you have been ROBBED. And the most frustrating thing is knowing that for those who go for insurance, Lagun Aro pays them €20 per consultation. You can tell me where those €60 difference comes from.

Everything is great! I went to get a plug that I had in my ear and the super nice ENT doctor showed me using a little camera the inside of my ear how to unclog it, asking me about issues, etc. Very good, I felt super comfortable and little nervous. In the end the problem was fixed for me. And since I went for the Lagunaro insurance it came out at a very good price!

The first time I called they told me that to make an appointment I had to call after 3:30. I did so yesterday, and this morning, without a response. I will look for another center with better care

The phone support is pathetic. There is no way they will attend to you. Either skip a busy line or they keep you on hold infinitely.

(Translated by Google) The traumatologist E.E. The operation went bad, the diagnosis bad, the care bad. The worst experience of my life. (Original) Me opero el traumatologo E.E. La operación salió mal, el diagnóstico mal, la atención mal. La peor experiencia de mi vida.

(Translated by Google) I went to get my eyesight checked to put on some glasses and if I don't run out the (ophthalmologist) operated on one of my eyes after making me wait 2 hours, and I'll tell you what they charge. (Original) He ido a graduarme la vista para ponerme unas gafas y si no salgo corriendo el (oftalmologo)me opera de un ojo después de hacerme esperar 2 horas.y lo que cobran ya os contaré.

This comment comes many years late but better late than never. Thank you Dr Justo Alzúa, you have saved my life and many others. This medical center has benefited for years from the best psychiatrist in the country, and I must say that the professionalism, humanity and concern of the specialists at this center is incredible. And Don Justo, I admit my defeat, I will never be as smart as you, you will always beat me in years of knowledge.

I went to the dermatologist. 8 minutes on the clock and they charged me €90. I can say that the prescription for my pills cost me 90 euros. The best thing of all is that the doctor did not explain things well to me. For example, the difference between finasteride and dutasteride, what each one is for or in which areas it is most effective. He also didn't hesitate to recommend a treatment. Personally I will not return.

The reception staff couldn't be more rude. Not greeted or anything. Very little respect for not saying anything. And don't talk about the phone, you can spend 2 hours hanging on the phone and not answer at all.

They don't pick up the phone even as a joke, calling 4 times to make an appointment and nothing, it seems embarrassing to me, we pay private insurance for something, I say!!!

(Translated by Google) Good treatment and attention. (Original) Buen trato y atención.

Very friendly and fast.

They never pick up the phone.Do we pay a private insurance for this?

(Translated by Google) Very good treatment and attention. Fast and very good service. (Original) Muy buen trato y atención. Atencion rápida y muy buena.

They make you wait 2 hours and on top of that the treatment is super bad, I don't recommend going, it's not worth it