1/5 Daria M. 1 year ago on Google
We
were
really
looking
forward
to
this
holiday.
Unfortunately,
we
were
bitterly
disappointed
by
the
hotel.
+
The
location
is
really
great.
Directly
on
the
beach
and
you
don't
hear
anything
of
the
Ballerman.
+
The
design
is
nice.
The
outdoor
area
is
also
relatively
well
maintained.
+
Animation
is
also
adequate
+
Staff
friendly
for
the
most
part,
although
very
annoyed.
-
The
cleanliness
is
poor
(several
glasses
with
lipstick
offered;
hair
in
the
freshly
checked-in
hotel
room
and
very
dirty
floor
;
stains
on
the
towels
etc.).
-
The
rooms
are
not
worthy
of
a
4
star
hotel.
We
had
to
change
rooms,
however
the
2nd
one
was
not
much
better.
Only
the
safe
was
stuck
in
this
room.
Our
two
room
neighbours
had
problems
with
their
room
locks,
so
the
technician
had
to
come
because
the
rooms
could
no
longer
be
opened
or
closed.
Also,
the
mattresses
are
very
hard
and
the
beds
are
not
firm
so
you
always
slip
into
the
gap
between
the
beds.
-
Big
language
barriers.
If
you
don't
know
Spanish,
you
have
to
have
good
nerves.
The
one
person
who
understood
us
immediately
was
the
technician.
They
did
not
understand
French,
German
or
English.
(Only
2
from
the
reception
could
understand
some
German
and
English).
-
The
food
was
really
not
good.
It
was
either
without
taste
or
very
very
sweet.
Moreover,
there
are
only
a
few
signs
with
labels
next
to
the
food,
so
an
allergy
sufferer
has
his
problems
not
to
take
the
wrong
one.
As
we
are
usually
satisfied
with
Iberostar
hotels,
we
were
very
surprised.
If
you
give
the
other
hotels
an
8-9/10
rating,
this
hotel
gets
a
maximum
of
3/10.
I
believe
that
the
Corona
crisis
has
contributed
a
lot
to
this
state
of
affairs,
but
we
will
not
be
holidaying
here
again.
A
small
criticism
to
Iberostar
itself:
your
app
is
not
user-friendly.