1/5 kayla s. 7 months ago on Google
The
room
was
not
clean
upon
check
in.
The
blankets,
pillows,
and
sheets
on
both
bed
were
COVERED
in
pet
hair
and
had
obviously
not
been
switched
out
with
new
linens.
We
had
no
toilet
paper
or
soap
in
the
room.
The
night
stands
had
food
on
them.
The
room
was
not
cleaned.
We
checked
in
late
at
night.
I
immediately
contacted
the
front
desk
and
Michelle
responded.
She
was
very
sweet.
Brought
us
new
linens.
We
did
have
to
make
the
beds
ourselves
which
was
fine.
After
speaking
with
her,
we
both
agreed
it
was
unacceptable.
She
told
me
to
find
the
GM
in
the
am
as
it
was
late
at
night
for
resolution.
It
was
11pm
and
my
daughter
was
in
the
shower
when
we
were
offered
a
new
room.
We
declined
respectfully,
at
this
point
it
would
have
been
more
of
a
Hassel.
Upon
checkout
I
spoke
with
the
GM
Lenora.
This
was
the
rudest
woman
I've
ever
met.
She
immediately
insinuated
that
we
were
lying
even
though
her
staff
had
the
same
information.
She
then
refused
to
find
a
resolution
and
said
we
obviously
lied
about
the
room
condition.
🙄
Stay
away
from
this
place.
The
GM
responds
to
negative
reviews
in
such
a
condescending
manner.