2/5 Shantel K. 11 months ago on Google
Probably
due
to
the
mothers
day
weekend
crowd
the
overall
service
and
quality
was
a
bit
disappointing.
It
took
a
long
time
after
checking
for
a
golf
car
to
assist
us
with
our
bags
and
take
us
to
our
room.
I
had
to
ask
everything,
regarding
spa
treatment
and
price,
what
type
of
water
activity
they
had
etc,
there’re
no
pamphlets
whatsoever
to
let
you
know.
I
had
to
Google
it
and
the
info
they
had
on
their
website
is
inconsistent
with
what
they
actually
offer.
Upon
entering
our
rooms,
I
found
one
of
the
mini
bar
snacks
have
been
open
and
eaten,
there’s
no
hot
water,
and
the
bathroom
constantly
smells
of
sewer.
The
rooms
walls
are
thin,
so
I
could
hear
the
TV,
conversation,
crying
child
from
the
connecting
room.
First
day
dining
was
a
nightmare,
one
of
the
spoon
on
my
table
was
dirty
with
obvious
sauce
on
it,
the
waitstaff
despite
their
best
effort,
seemed
tired.
Service
was
next
to
none,
with
many
items
on
the
menu
out
of
stock/not
available.
Although
the
pool
was
beautiful,
there
wasn’t
enough
beach
towels
that
day.
We
visited
lower
beach
and
wanted
to
try
our
hand
at
the
mini
golf,
but
it
was
in
dire
conditions.
The
overall
feel
of
the
place
is
old
and
need
renovation.
The
second
day
was
much
better,
the
crowd
left
and
service
improved
and
smiles
returned
to
the
staff.
The
food
was
good
and
we
love
our
massage
at
the
ylang
ylang
spa.
The
water
sports
staff
seemed
low
on
energy
as
well,
but
we
had
fun
and
they
were
friendly
and
helpful.
(There
aren’t
many
options
of
water
sports
to
choose
from.
)
Overall,
I
would
hesitate
to
visit
again
unless
there
are
improvements
made.
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