1/5 Banana M. 6 years ago on Google
We
booked
to
this
hotel
for
the
main
reason
of
my
kids
to
swim.
We
paid
reservation
fee
almost
2
weeks
before
our
check
in
date.
When
we
checked
in,
we
were
surprised
that
there
are
so
many
people
using
the
pool.
I
was
wondering
why
they
seems
to
be
surprised
in
seeing
us
using
the
pool.
The
next
day,
we
were
surprised
once
again
's
because
as
early
as
7am,
there's
another
big
group
coming.
At
around
9:30am,
one
of
the
person
from
that
big
group
approached
me
to
tell
me
that
they
reserved
the
venue
and
was
advised
by
the
hotel
that
they
will
be
use
the
pool
privately.
I
was
so
shocked.
I
felt
like
a
cold
water
was
thrown
to
me.
I
was
so
humiliated.
I
then
realized
that
is
the
reason
why
the
group
of
people
during
our
first
day
well
as
those
people
during
our
2nd
day
were
staring
at
us.
I
then
proceeded
to
the
front
office
to
be
enlighten
and
was
so
surprised
with
the
answer
of
the
operations
manager,
that
according
to
her,
if
there's
a
reservation,
we
cannot
use
the
pool.
It
doesn't
matter
if
we
are
currently
checked
in
from
the
hotel.
I
was
so
surprised.
They
felt
sorry
for
not
advising
us
and
gave
us
free
voucher.
But
the
point
is
we
were
so
humiliated.
We
felt
like
gatecrasher.
And
what
they
can
only
do
is
to
ask
for
apology
and
gave
us
voucher.
Another
point
is
if
we
cannot
use
the
pool,
what
can
we
do
with
their
hotel.
They
don't
even
have
cable
for
my
kids
to
enjoy.
We
checked
in
from
several
known
hotels
such
as
Taal
Vista
but
we
didn't
experienced
such.
This
is
the
first
hotel
we
encountered
that
though
you
are
checked
in,
you
might
not
be
able
to
use
the
swimming
pool
if
there's
reservation.
Worst
thing,
they
won't
advise
you.
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