1/5 Leny P. 3 years ago on Google
Terrible
experience
with
the
hotel.
We
booked
for
2nites
to
spend
wedding
Anniversary
at
the
Hotel
we
ended
up
cancelling
the
2nd
nite.
Reasons:
1.They
sent
me
email
about
dining
and
romantic
packages
and
we
can
avail
via
Qr
code.
Upon
arrival
front
desk
told
us
restaurants
are
closed,
no
ala
carte
menu.
They
will
be
serving
breaksfast
only(not
even
all
day
brekky),
and
only
3
choices.
There
is
no
restaurants
in
walking
distance
to
the
hotel.
Most
restaurants
closes
at
6pm
as
mandated
by
city
goverment
due
to
covid.
The
road
to
the
hotel
is
narrow
and
no
streetlights,so
driving
at
nite
is
a
hassle,beside
our
plan
is
to
stay
in
the
hotel
and
avail
of
their
dining
experience.
The
staff
handed
me
brochures
fr
Max,
Shakeys
and
Yellowcab
Pizza.
Our
anniversary
dinner
turned
to
fastfood
dinner.
2.
No
internet.
They
cancelled
their
internet
during
lockdown
and
request
reconnection
and
still
internet
is
not
available
yet.
I'm
using
my
mobile
data,
no
signal
in
the
room,
none
at
reception
area,
very
weak
outside.
Cellphone
services
is
also
very
weak.
3.
Hotel
transport
not
available,front
desk
said
vehicle
is
under
repair.
4.
I
requested
cancellation
of
2nd
nite,
they
told
me
to
message
Agoda
for
the
cancellation,
how????
No
internet!!!!!!.
They
called
reservation
office
in
Manila
and
they
informed
Agoda
that
I
want
cancel
the
2nd
nite
but
need
confirmation
by
me
through
site
soon
if
possible(no
internet
how?).
We
checked
out
early,
the
front
desk
did
not
even
ask
if
we
want
to
avail
breakfast
which
was
included
in
our
room
package(though
we
dont
have
plans
of
eating
brekky
there
bec
of
all
the
dilemma).
The
hotel
staff
and
reservation
office
knows
that
Hotel
is
not
ready
yet.
They
deceived
us,
and
ruined
our
Anniversary😤.
..
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