1/5 DA T. 11 months ago on Google
Hotel
splendido
This
hotel
has
a
lot
of
potential,
nice
surroundings
with
good
views,
but
it
seems
that
their
owner
is
pinching
a
lot
of
pennies.
The
hotel
has
only
one
working
elevator,
doesn’t
have
a
generator
(we
experienced
long
hours
of
brownouts,
had
to
go
up
and
down
8
flights
of
stairs),
clogged
toilets
and
sink,
poor
restaurant
service
(3
hours
waiting
for
food),
poor
room
service
(was
informed
that
the
food
we
ordered
was
not
available
after
an
hour).
When
room
service
food
came,
it
was
in
takeout
boxes
with
plastic
utensils,
it
seemed
that
they
ordered
food
outside
the
property.
The
porter
was
also
the
golf
cart
shuttle
driver.
The
sink
in
our
room
was
rusted.
I
almost
slipped
and
fell
in
the
bathroom
because
of
their
cheap
shower
mat.
The
front
desk
held
on
to
my
ID
because
they
could
not
process
a
room
deposit
with
a
credit
card,
and
they
refused
to
return
my
ID
even
if
all
the
bills
were
settled
because
one
of
my
companions
was
still
in
our
room.
The
hotel
has
two
towers,
a
golf
course
and
a
very
nice
and
big
swimming
pool.
Their
clubhouse/building
next
door
was
boarded
up.
No
bathrobes
were
included.
Their
decor
is
dated.
The
hotel
needs
better
maintenance.
The
employees
were
hospitable
only
to
a
bare
minimum.
When
we
would
ask
inquire
something
on
a
service,
their
usual
answer
is
an
“I
don’t
know”.
When
we
ask
them
if
their
food
service
is
really
that
long,
they
answer
“just
wait
for
it.”
They
also
did
not
initiate
on
refunding
the
early
check-ins
despite
power
outage
during
the
morning
hours.
Their
hotel
service
needs
to
step
up,
overall.
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