1/5 James P. 2 years ago on Google
I
ordered
takeout
at
7:09pm.
Was
given
a
7:29
pickup
time.
When
I
arrived
at
the
restaurant,
at
7:27,
I
was
told
that
the
appetizer
I
ordered
was
no
longer
on
the
menu
and
asked
what
appetizer
would
I
like
to
replace
it
with.
This
is
something
that
should
have
been
done
by
phone
as
soon
as
I
placed
my
order,
not
wait
till
I
arrive
at
the
restaurant
expecting
my
order!
Instead
they
decided
to
wait
to
make
my
entire
order
until
I
arrived
at
the
restaurant!
I
ordered
ahead
so
I
would
not
have
to
wait,
hence
the
order
ahead
option!
I
proceeded
to
wait
another
30
minutes
until
I
had
to
enter
the
restaurant
and
ask
where
my
order
was!
Upon
entering
I
found
no
one
by
the
car
side
pickup
entrance.
When
I
finally
made
contact
with
an
employee
and
expressed
my
concerns,
I
was
told
“sorry
we’re
busy”
and
still
hadn’t
received
my
food!
I
went
back
to
my
vehicle
to
wait
and
my
food
finally
appeared!
No
apologies
for
the
unnecessary
wait!
I
asked
to
speak
to
a
manager
to
let
him
know
of
my
displeasure.
I
was
greeted
by
a
young
man
who
could
not
have
cared
less
about
the
situation,
which
has
now
caused
me
a
extra
1/2
hour
of
my
time!
Again
I
was
told
“sorry
we’re
busy”
as
an
excuse
and
was
treated
as
if
I
were
wrong
for
ordering
an
item,
from
your
website,
that
you
no
longer
carry!
Instead
of
apologizing
and
trying
to
make
me
feel
that
he
actually
cared,
he
made
excuses
as
to
why
he
and
his
staff
were
ill
prepared
for
the
light
amount
of
people
in
the
restaurant
and
unable
to
handle
a
very
simple
customer
order
issue!
I
paid
almost
$70/tip
for
dinner
and
an
appetizer
for
1
person!
If
you
insist
on
charging
a
premium
for
your
food
I
insist
that
the
customer
service
be
of
the
same
level!
This
entire
experience
was
avoidable
with
proper
management!
I
would
expect
this
from
a
hole
in
the
wall
greasy
spoon,
but
Outback
Steakhouse
is
a
national
franchise
and
should
be
held
to
a
higher
standard,
again
given
the
premium
price!
I
would
at
least
like
my
tip
back
if
not
more!
And
when
I
arrived
home
I
had
to
cook
the
steak
I
was
given
as
it
was
raw
not
even
close
to
medium!
0
stars
was
not
an
option.