It has been an absolutely a horrendous experience of booking a tempo traveler with Urban Cruise rather an experience full of horror & i am writing this public review so other people can know from our experience before planning there trip with urban cruise. I planned an office trip to Rishikesh a few days back & was part of the main planning team. I spoke to girl called Khushi from Urban cruise looking at there 5+ reviews & rating & booked a tempo traveler to rishikesh. Our journey was scheduled to start at 6:30 in the morning from outside our office. The reporting time given to the driver was 5:30 AM. However, when no traveler arrived till 6:20, me being the cheif co-ordinator, started calling the driver at 5:45 as there were 15 other people waiting to board the traveler. The driver at first stated he will be late by 15 minutes as he woke up late, so i told him it's already been more than 15 minutes from the reporting time to which he rudely replied that he is a family man & delays do happen. Finding this a bit rude & blunt response, i tried to call khushi but she never answered the phone. Finally when the driver arrived at 6:15, we started loading the bags in the vehicle. We had planned to carry a mini fridge/ice box to keep our cold drinks for the journey. Seeing the fridge, the driver - Gaurav Sharma, immmediately asked us to offload everything & hire some other vehicle - he said all this in front of everyone. Me being the chief co-ordinator of the trip, i had a to face a humilation in front of 15 people. Somehow, after brief arguments, talks with the owner of the tempo traveler, he somehow agreed to continue with the trip after we agreed to offload the fridge. After boarding the bus, we found the driver talking on phone throughout the journey and no at all focused on traffic & driving. Just before reaching rishikesh, one of our female team mates fell a bit unwell & vomited inside the bus. We told the driver that we will have this cleaned for him however again he rudely asked us to give him Rs. 500 Extra to get the bus cleaned. We even agreed on that. But this was not all. We reached back Noida on the next day and reached in front of our office at 11:10 PM. It took around 15 minutes to offload the bags etc and we freed the bus at 11:25. The driver, Gaurav Sharma told one of our male co-ordinators that since it's almost 11:30, we should pay him Rs 500 extra for night charge. We did not agree to pay him extra as we had a word with travel company & khushi that we can free the bus till 2 in the morning and it's not even 11:30. The driver simply replied to the co-ordintor "chal bus khali khar aur nikal" (Free the bus & get lost). Seeing his rude & blunt behaviour, one of my team members entered a negetive review for the traveler on google. ON READING THE REVEIW, THE TRAVEL COORDINATOR KHUSHI, CALLED ME IN THE MORNING & STARTED SCREEMING ON ME & STATED THAT EVEN SHE HAS OUR AGE & NAME & ALL THE DETAILS & THEY ARE GOING TO PUT ALL OUR PERSONAL INFORMATION ON SOCIAL MEDIA. GUYS THIS COMPANY & IT'S TRAVEL COORINATORS & DRIVERS ARE PATHETIC. NEVER EVER PLAN YOUR TRIP WITH URBAN CRUISE.

We had booked a tempo traveller from delhi for our manali shimla trip. The Tempo traveller arranged was very good. Driver narendra was friendly and knew very well about all the places. The vehicle was good and comfortable. Neha from urban cruise helped in booking and was our point of contact in case of any issues. She was always available in call if we had any doubts or issues. Overall we enjoyed the trip and would recommend urban cruise.

Excellent service provided by Urban Cruise team.

Great services given by urban cruise.

Experienced the service bus rental company for 1st time as I was scared about the bus condition. They provided me with the same bus as shown in the photo and the bus was well sanitized & clean. my whole group was happy and enjoyed the journey. I would like to say Urban Cruise is the best in the bus rental business across Delhi when it comes to hiring a 45-seater Bus. The bus was very comfortable and the boot space was sufficient for the comfortable journey. Overall I had a great experience at Urban Cruise. Will definitely book my next bus or car from this company only.

I had a trip with my family to Agra and we hire the 30-seater MiniBus. they provided me with the best Minibus. The bus was cleaned & sanitized also the driver was polite, well behaved & he drove the whole journey safely. As the temperature of Delhi to Agra was high & the A/C of the bus was very powerful so we really enjoy the trip. Ms. Khushi supported & helped me with all the queries that I had till the end of the journey & the booking system was easy. The trip was excellent will surely plan my next journey & book with Urban Cruise

We had booked Urban cruise bus for a family vacation recently. We booked the Mercedes benz 26 seater. The bus was neat and clean. The quality & condition of the bus was new and their service was quite professional. Their driver was good too. They were professional and quite good pricing. They maintain all the vehicle well.

Hired a 6 seater Ertiga for Family and was highly satisfied with the service. The pick up was on time and car was in perfect condition sanitized at every corner. Our driver Mr Pavan was highly professional and knew his routes A great experience and the hiring costs are highly affordable Recommend service for everyone

Hello, The vacation was wonderful and I can not say thank you enough!! It was the Perfect resort for us. The bus was really good and comfortable. we had a really great Experience . The resort was incredible! We can not wait to plan our next visit with you. Thank you again!!!

It was a wonderful experience for us. All your arrangements were up to the mark. All hotels and transportation arrangements were excellent. Though we had faced some problems with hotel at Kedarnath you handled it swiftly and efficiently. Thanks for your support and prompt response. The driver was very cooperative, polite and friendly. His driving skills were excellent and safe. In addition he was well travelled and well informed. We Enjoyed his company. We look forward to collaborating with you in future. Thanks & Regards, Mumbai, India.

It has been a worst experience of booking a tempo traveller with urban cruise. At the onset of the trip, the driver Gaurav sharma asked us to offload our baggage and hire some other traveller when we asked him the reason for reaching 45 mins late at the pick up point. Following this rude behaviour of the driver, we kept calling Khushi, the girl who was our point of contact for booking the traveler, but she never answered the phone. Finally we somehow convinced the driver to continue with the trip. But things were not over yet, the driver kept on talking over the phone throughout the journey and was driving rashly. We tried calling urban cruise to report this but again, there was no response from them. This is really the first and last time we used urban cruise. Giving them 1 star as google does not give option of giving negetive rating. NEVER EVER USE URBAN CRUISE.

Booked for airport pick up. Had a great experience right from booking to travel. Urban Cruise called me before boarding and also after landing to check status. Car arrived well on time and the travel experience was very smooth since he knows all the roads well. The car was also in perfect condition and the guy was perfect gentleman. I will surely rent car from Urban Cruise in future, highly recommended!!

There are many good factors in booking from urban cruise .The one good thing that I like most is that time , vehicle arrived in given time.

I love the car rental service of Urban Cruise for three reasons mainly. One, they are very professional and good behavior. Two, They never late. Three, very easy and fast car booking process. Thank you for your service guys

I hired Innova Crysta 6 seater car from Urban Cruise for holidays in lockdown from Delhi to Mumbai in emergency. Pricing was good. Driver was really professional. Suv was well maintained. Thank you so much for helping me out.

Very professional. Careful driving. Knows every route. Vehicle is well maintained. Very respect to passenger. Never said No for any off route stops or rerouting and was very cooperative.

Goa trip was excellent. Urban Cruise provided sanitized and clean 7 seater car for family trip to Goa. Driver Mr. Pavan sir was so humble and nice person. Thanks for the great service.

Urban Cruise was an amazing experience for us. The car was very affordable, and we will maintain it as well. The staff was very helpful and informed us of every detail about the booking process. Thank you so much for providing such a wonderful service.

Just finishing an amazing trip through Rajasthan & Varanasi !! All was done with perfection!..places & hotels selected were the indicated ones !..From arrival we felt secure & comfortable with our car driver who made all efforts in satisfying Experience was great traveling with this cabs service rental. The rates were affordable, driver was good, and the overall experience was also awesome. I have used this car rental service more than twice and have found it always convenient. we fully recommend India Tours to anyone willing to visit India. From the moment you arrive to Delhi and until departure you feel confident and satisfied! Thanks for an amazing journey

It was a good experience,, and all services are also good, very reliable source for Tempo traveller.

Good service... Everyone should try their vehicles service.

We have amazing experience for this company. All services are excellent. They took proper precautions. I enjoyed a lot of my journey from Delhi to Tamil Nadu. Thanks to Urban Cruise 🙌 for superb maintained car Innova.

The guy was truly professional. The car came in time. Booked innova 6 seater in varanasi and the journey went smooth. They know how to treat their customers. Had good experience with Urban Cruise. Will looking forward for more trips with urban cruise.

Best for booking tempo traveller and outdoor trips in Delhi . They are professionals and committed to provide good quality services to their customers. I am very happy from their services and recommended them to my friends and relatives.