1/5 Santhosh S. 5 months ago on Google • 120 reviews
Here's
my
horrific
experience
with
Livspace.
Lies,
false
commitments,
theft
and
total
incompetence.
1.
There
was
no
pre-installation
visit
(PIV)
done
before
the
delivery
(as
per
schedule).
We
followed
up
multiple
times.
How
would
the
roadblocks
be
cleared
if
there
is
no
PIV
done?
I
myself
identified
the
taps
in
the
kitchen
are
not
aligned
to
the
sink
unit
and
got
it
fixed
with
the
builder.
This
was
supposedly
the
task
of
Livspace
and
the
PIV
work.
The
person
who
is
supposed
to
do
PIV
argued
and
lied
to
his
leads
that
he
did
the
PIV,
but
there
were
no
inputs
given
had
he
done
the
PIV.
2.
The
design
team
and
the
installation
team
do
not
communicate
with
each
other
unless
we
figure
out
the
discrepancies
and
ask
them
to
talk
to
each
other.
3.
Status
were
updated
and
we
could
track
in
the
app
only
until
the
design
phase.
But
after
placing
the
order,
the
status
barely
changed.
And
it
was
only
after
us
following
up,
the
statuses
were
updated.
So
if
you
are
in
another
city,
you
will
never
know
what
is
actually
going
on,
unless
you
are
in
touch
with
their
team.
4.
There
were
only
two
men
assigned
for
the
delivery
of
the
modular
items
for
a
2
bedroom,
living
and
kitchen
items.
It
was
a
lot
of
hard
work
for
them.
At
least
3
-
4
should
be
assigned.
There
was
some
communication
gap
on
which
item
belongs
to
which
room
(for
bedrooms).
It
was
not
clearly
mentioned.
Instead
of
mentioning
6'
or
10',
just
mention
the
room.
Whoever
is
responsible
for
packing
and
ensuring
where
the
item
belongs
takes
care
of
this,
the
delivery
men
cannot
help.
The
building
has
got
the
power,
but
the
connection
to
the
building
was
in
progress.
The
installation
do
not
carry
wiring
for
temporary
extension
from
the
main.
They
expect
the
connection
to
be
ready.
But
since
the
PIV
was
not
done,
they
did
not
tell
us
ahead
of
head.
We
would
have
arranged
them
temporary
connection
and
removed
the
road
block.
Update:
The
PIV
which
was
done
after
the
start
of
installation,
was
not
done
correctly.
There's
an
electrical
point
obstructing
the
wall
units.
This
was
never
observed
during
the
planning
or
PIV.
This
is
not
as
advertised
or
bragged
about
in
videos.
Update
2:
The
custom
work
was
so
delayed
that
we
had
to
do
our
house
warming
with
exposed
gypsum
boards.
It
was
applied
a
day
before
the
event
and
we
did
not
get
enough
time
to
even
apply
a
coat
of
putty
or
paint.
Update
3:
They
order
materials
in
excess
and
later
claim
that
they
are
delivered
by
mistake
or
damaged
etc.
I
was
tracking
every
item
in
our
site.
A
endpanel
worth
12k
went
missing.
When
I
asked
where
it
is,
they
lied
to
my
face
by
saying
they
did
not
remove
from
the
site.
But
they
showed
a
photo
of
a
damaged
item,
which
was
not
at
all
ours
and
neither
shot
at
our
site.
Our
item
was
neatly
wrapped
in
cover
without
any
damages.
The
endpanel
was
extra
and
I
could
clearly
see
it
was
billed
for
one
of
the
wardrobes
for
which
only
one
was
required.
They
had
billed
for
two
and
delivered
two.
They
most
likely
took
ours
to
replace
a
damaged
item
at
some
other
project.
They
claim
that
security
do
not
allow
to
take
any
items
out
of
the
site,
when
asked
in
their
WhatsApp
group.
But
the
building
does
not
have
a
security
in
place.
There
is
only
one
worker
and
his
family
and
they
confirmed
that
3
men
working
at
our
site
took
out
the
item
in
an
auto.
This
is
plain
theft
and
daylight
robbery.
For
many
people,
buying
a
house
is
probably
once
in
a
lifetime
event
and
it
is
stressful.
Livspace
only
makes
it
worse.
They
do
not
understand
their
customers'
sentiments.
They
are
into
business
and
all
that
matters
is
getting
money
into
their
account.
They
do
not
give
heed
to
our
requests
and
complaints
on
their
project
group
or
helpdesk.
They
only
respond
after
posting
comments
in
social
media.
Later
they
follow-up
with
us
to
remove
the
comments
on
social
media,
without
even
completing
the
work.
Don't
go
by
the
pep
talk
videos
and
ads.
This
is
a
poor
show
by
Livspace.
The
only
thing
we
are
happy
about
is
the
quality
of
their
modular
items
and
the
finish.
Otherwise
it
is
a
total
disaster.
Livspace
should
walk
the
talk.
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