1/5 Hannah W. 10 months ago on Google
My
daughter
had
a
tongue
and
lip
tie
released.
When
I
called
I
was
told
I
had
to
pay
out
of
pocket,
they
would
submit
the
claim
to
insurance
then
I
would
get
reimbursed
the
FULL
AMOUNT.
(I
clarified
this
over
the
phone
and
in
person
before
the
procedure)
I
called
my
insurance
company
after
the
procedure
was
done
to
find
out
theyāre
out
of
network
and
I
would
get
$475
out
of
the
$950
I
paid.
When
I
asked
the
Receptionist
today
she
said
they
are
out
of
network
for
all
insurance
companies.
BUT
THE
WEBSITE
SAYS
ALL
PPO
DENTAL
except
Medicaid
and
HMO.
I
also
wasnāt
told
this
when
asked
what
insurance
I
had
over
the
phone
or
in
person.
The
staff
is
so
unbelievably
rude!
The
receptionist
canāt
get
out
of
the
chair
to
bother
answering
any
question
you
may
have
at
the
front
desk.
Donāt
bother
calling
with
questions
either.
Sheās
so
so
rude
and
doesnāt
have
the
time
to
help
you.
The
same
hygienist
that
weāve
seen
twice
now
has
no
compassion.
When
my
husband
and
I
were
talking
about
who
would
stay
in
the
room
she
walked
in
and
said
āguys
itās
a
minute
procedureā
sarcastically.
Any
parent
knows
you
donāt
want
to
see
your
child
in
pain
and
it
might
be
a
minute
producer
but
you
both
want
to
be
there
for
your
child.
(I
personally
never
spoke
to
a
parent
like
that
when
at
work.
No
matter
how
small
the
procedure
was.
Or
how
minor
I
felt
the
stitches
or
X-ray
may
have
been)
We
were
hopeful
this
dentist
would
be
the
one
we
would
bring
our
daughters
too.
But
after
these
two
experiences
I
wouldnāt
trust
them.
Itās
a
shame.
The
Doc
listened
to
us
and
knew
the
worries
we
had
as
he
has
done
this
a
number
of
times
and
is
a
parent.
His
staff
however
is
terrible.