Trainer Kass and manager Mike were some of the most unprofessional Petsmart employees I've ran across. Explaining some things happening with a friend's dog while in the store. Kass rudly interrupts conversation and tells us we need to leave and we're not allowed to be in the store working with their dog. When asked why we were told it was from management. When I asked manager Mike why we had to leave we were told we couldn't be there while they were training. The sign on the door says dogs are welcome anytime. I asked about the new rule and was told I can call corporate and talk to them. I've been to dozens of petsmarts. This was the one and only time I've been told to leave. I recommend any other Petsmart. Most of the staff was golden, but some key members of the store were either having a long bad shift. Or they always treat customers so callously. Either way Pet supplies Plus has my business from here on out

I would like to give negative stars if possible. They scarred my poor puppy. She is so traumatized. I took her in for a full bath and cut and specifically stated I wanted her ears cleaned and the hair cut out. She went I'm fluffy and came out bald. Such a hatchet job. Down to the skin in some areas! Eyelashes and whiskers were cut too! And tons of wax was in her ears and the hair was obviously not trimmed inside. Getting these pics was hard enough. I couldn't get pics of inside her ears :( I will never go back.

Terrible!!! Absolutely terrible the cat groomer Lisa is terrible. I would not recommend going here especially if you have a cat. Honestly stuff does not look kindly and felt unsafe just walking in the groom department, really disrespectful tone from groomer and they automatically tell you to go to the vet if you want something different from what they have. Honestly terrible service Everybody seemed rude. I recommend not coming here at ALL!!!!

Stephanie K did a phenomenal job grooming our puppy Bailey! It was his first haircut and first time away from us. We were nervous. I stopped in, during the apt and saw he was doing great! Was more at ease. We anticipated just a bath and face trim. And she was able to cut his body as well. He looks adorable! Our older dog has been getting groomed here for 9 years.

Very bad customer service I wanted to buy a couple Koi fish and they deny to sell it supostly cuz they dont sell it was after 8:30pm. Well they should close the store when they can't sell them 🤷

I like it because they usually have all the different foods I feed to my 6 cats

even though i have closer pet stores nearby, i still go out of my way to come to this petsmart. they do an excellent job every time i bring my anxious dog to get his nails trimmed. they're patient with him, but still very efficient. i've tried taking him to other places but this petsmart has set the precedent and i'll continue to bring him here even if it means a longer car ride for him. i know he will be in and out of there, and with nicely trimmed nails and minimal stress, (though he still gets stressed regardless, poor fella.) make sure to tip your groomers, people!! they have to deal with all kinds of pets of different temperaments, and i appreciate the work they do. the store itself is also always clean and well stocked and everyone from the groomers to the cashiers are always nice and friendly.

My favorite place to shop for everything pet related. Our furbabies are family. I purchased the BIG BAG NULO WEIGHT MANAGEMENT DRY DOG FOOD, RAWHIDES and a few other necessities. VERY HELPFUL CONCIENTIOUS STAFF and help putting items in my car. Great place to shop, well stocked stores.

My little girl got her hair and nails node and looking awesome.

This one of my favorite store, whenever I walk in I can find something special for my Dog, friendly customer service and employees.

Great employees dedicated to help you at any moment. Very friendly employees. Best petsmart in the whole Chicagoland area and suburbs by far

They have a huge fish department BUT! unfortunately they seem to have the same type of fish in every other tank, been that is a big department they should have a broader range. Seen a dead fish in most of their tanks it shows a lack of interest and is disheartening. Overall the store is always clean, organized and the employees are friendly.

They were great. We needed to buy a harness for one of our kittens, so they let us use the area that they train fogs to see how they fit and walk. We found everything we needed

I like this location. It's big, clean, and there is a huge selectionof products to choose from. I feel like they are pricey though, but it's a retail store, so I guess it's not surprising. I also feel like they understaff sometimes, but eventually you get through the line. The training classes and grooming salon are spot on. I love both those areas, but again, the price of the grooming is a bit much. If you want a good selection, and need multiples of things, you can often find stuff on a small sale (ie: buy 3 get one free). In general though, it's very clean, good selection, knowledgeable staff (if you can find someone), and plenty of parking.

The other pet stores in our neighborhood struggle to stock my dogs' food for some reason. I'm so thankful this PetSmart is in the area because they always have what I need. We also love the grooming dept here, particularly Marianna.

They had all the fish that we wanted and even though the store was limited on employees they were very tentative and quick! They stepped up to the cashier when needed they helped me get the fish when needed no waiting!

Today I had my puppy Izzy groomed at PetSmart in Broadview. Marianna does an amazing job with Izzy! I always look for Marianna when making an appointment because she really cares!

I went there to take my dog to get groomed and the girl had such an attitude really. I took my dog and left and went to Petco. Sorry I'm spending my money and you have an attitude by Felicia

Lisa was amazing, I’m a new dog mom and his fur wasn’t the best. I took him to the groomers and he came out a whole new puppy. Thank you Lisa for everything. Lisa also showed us the type of brush to get for Blaze. Thank you Lisa

I use this store to buy my cat's wet cat food and dog snacks. I have also found many items that I could use in the clearance area such as a double bowl for .02 cents yes that's right .02 cents. The employees are always nice and helpful. I often walk around looking at the fish, birds, and other pets that they have and the cages/tanks are always clean and the animals seem well cared for by the employees. They have many different brands of food, snacks, toys, clothing, cleaning supplies, supplements, etc. for your pet. It's a one stop shop for all things you would need to care for your pets.

The service was good and when the line got long they opened other registers. Greet you at the door.

I’m giving this place a 5 star because everyone is super friendly. However the grooming prices doubling was a shock to me. How do we go from $30 to $81? I really hope those in the service department got a raise and if you didn’t start your own clientele! Lol wishing you all the best!

Not enough pets in your store. Not enough staff in your store. Not enough people shopping in your store. It is very boring and lonely shopping there. I'd rather go to Walmart where there's more people cuz I feel very lonely shopping in your store.

The store overall was nice, but in sone of the fish tanks, there were like 15 deceased fish sitting at the bottom of the tanks.

I found everything I needed for my kitty cats. I enjoyed my visit to to this particular PetSmart. Found it very pleasant.

I drive 40 minutes just to see Jesse! He’s an amazing groomer. Very professional and sweet! Definitely recommend

I wasn't impressed with the groomer who did my dog this time. Her appointment was at 7 am. She wasn't finished until 12:30!! I raised total hell. I was told because they were busy that day and had walk-ins. Walk-ins are supposed to wait otherwise what's the use of making an appointment? I'll NEVER EVER use that particular groomer again!!