1/5 Jenny V. 8 months ago on Google
We
have
been
ClusterTruck
loyalists
for
years.
We've
been
ordering
consistently
since
they
opened
in
Broad
Ripple.
Most
weeks
used
to
order
multiple
times
per
week.
But
the
last
few
months
have
turned
us
off
in
a
big
way.
First,
let
me
say
that
their
delivery
experience
is
and
has
always
been
great.
The
time
from
order
to
delivery
is
always
in
line
with
expectations
they
provide
in
their
app.
Their
customer
service
is
generally
responsive
as
well
when
there
is
a
problem
with
a
delivery.
Now,
for
the
problems.
It
is
SOOOOOO
obvious
that
they
are
cutting
corners
for
profitability.
They
have
jacked
up
prices
considerably.
They
short-fill
their
soups,
their
salad
dressings,
quesos
and
their
sauces.
Anything
that
comes
in
a
cup
or
tub
is
getting
the
half-fill
treatment.
The
salads
have
less
and
less
too.
The
quality
the
last
few
times
has
gone
way
down.
The
ranch
dressing
has
arrived
tasting
like
a
big
dollop
of
sour
cream.
I
LOVE
their
ranch.
It's
my
favorite
ranch
and
I
know
when
it's
not
right.
Their
white
bean
chili
arrived
runny,
not
tasting
good
and
half
full.
My
husband
loves
the
chicken
fingers
(buffalo
specifically).
The
price
has
gone
up
to
$15.99
which
is
STEEP
for
an
order
of
chicken
fingers
and
no
'real'
sides.
They
started
offering
a
2lb
portion
($25.99)
but
-
you
can't
order
two
of
the
same
sauce
in
your
6
sauce
options.
The
sauce
selections
all
have
to
be
different
in
oder
to
get
the
benefit
of
the
6
total
sauces.
For
example,
if
you
want
3
blue
cheese,
a
bbq
and
2
ranch...no
go.
Can't
do
it.
You
can
get
one
of
each
type
of
sauce.
We
gave
feedback
early
on
when
they
introduced
that
menu
item
and
shared
that
the
user
experience
doesn't
really
let
you
select
and
maximize
the
6
sauces
but
they
didn't
change
anything
about
it.
We
probably
would
have
ordered
it
much
more
often
if
they
has
solved
that.
Given
the
fact
that
they
charge
$1.49
for
each
sauce,
this
is
a
really
important
part
of
the
value
that
makes
$25.99
relevant
or
viable.
Finally,
the
new
pizza
is
TERRIBLE
and
so
yucky.
We
are
not
fans
at
all
and
we
miss
the
old
pizza.
It
was
Donotos-esque
and
thin
crust.
I
used
to
actually
crave
it
occasionally.
The
new
pizza
is
not
our
jam.
Save
your
money
and
go
somewhere
that
specializes
in
pizza
if
that
is
what
you
are
craving.
I
can't
say
we
will
never
go
again
but
we
have
cut
our
ordering
here
by
a
factor
of
10-20X.
The
only
reason
we
would
consider
it
again
would
be
for
speed
of
delivery.
