1/5 Stephanie M. 1 year ago on Google • 3 reviews
Upon
checking
in
on
Friday
evening,
a
man
with
a
flat
affect
came
to
the
desk
without
greeting
us.
I
asked
if
there
were
other
types
of
rooms
available
as
I
had
booked
a
King,
but
2
queens
would
have
been
more
comfortable
for
my
family.
He
refused
to
accommodate
the
change
despite
having
rooms,
and
made
a
vague
reference
to
"the
computer
system
would
not
allow
it."
This
tells
me
a
few
things.
1)
You
have
taught
or
enabled
your
staff
to
value
accommodating
the
"system"
over
accommodating
the
guest
in
front
of
them.
2)
There
is
questionable
tech
literacy
amongst
your
staff
and
further
training
is
warranted.
3)
Despite
taking
space
in
the
hospitality
industry,
you
do
not
understand
the
concept
of
hospitality.
FYI
-
The
creepy
vibes
continued
throughout
the
weekend.
Across
3
separate
shifts,
no
one
greeted
us
as
we
entered
the
hotel.
Instead,
they
stared
at
us
and
watched
us
walk
by.
Finally,
Sunday
morning,
a
woman
at
the
front
desk
said
hello.
We
were
not
informed
of
the
lack
of
housekeeping
service
upon
check-in.
This
is
curious
as
we
have
traveled
abroad
recently,
and
several
other
hotels
in
various
other
countries
have
resumed
their
service.
The
public
health
emergency
is
over.
The
rates
over
the
weekend
were
absurd
for
the
level
of
service
provided.
At
6am,
the
shower
water
remained
cold
despite
running
for
a
bit
and
adjusting
the
lever.
When
you
begin
with
the
antithesis
of
hospitality,
it
is
easy
to
then
notice
every
little
detail.
I
work
hard.
In
my
industry,
this
overt
show
of
disrespect
would
garner
punitive
action.
When
I
travel,
I
expect
to
be
treated
with
common
courtesy
as
I
am
always
courteous.
Shame
on
you.
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