BEWARE!!! I have tried to cancel my membership twice. The first time they convinced me to "freeze" my account, only to start auto extracting payments out of my account at a later date. They want you to believe you cannot cancel your membership, only auto renew. This is not true and they are taking advantage of people. Provide a advance written notice including your full name, address, phone number, and your desire to cancel your membership. Request documentation confirming your cancellation. Review your bank statement or credit card 30 and 60 days after you’ve canceled to ensure that the cancellation has been processed.

My appointment that I made in March at the Carmel/Westfield Massage Envy was canceled just as I pulled into the parking lot. I understand things happen. The man at the front desk asked if it could be rescheduled and my schedule varies so I was unable to reschedule on the spot. I ended up rescheduling in April and that massage was also cancelled. Two massages canceled in a row with no explanation? Not cool. The man offered me two free massage coupons which I accepted and was grateful for. I went to use one of the massage coupons today after he said it was complimentary and there was only $40 on the card. Stay far away from this massage envy location- they never follow through.

This is by far the best massage envy location I’ve been to! I got Spencer the first time I came and Colin S today! They were both gave the best massages I’ve ever had! Even though this is not my closest location, I will be coming here every time!

When I called to make my first appointment I asked for the best most booked therapist and got Collin. Needless to say I was able to get in pretty quick, the massage was mediocre at best and could tell there wasn’t much effort put in even though I requested deep tissue. He spent 5 minutes talking to me and another 5 minutes to have me undress by the time I got my massage I only had 40 minutes if that. The front desk was short with me and kept trying to overcharge me. Overall I will never step foot into this place again. Bad experience I’ll go somewhere I’m welcomed and wanted.

Ridiculous. My last appointment the therapist takes me back 15 minutes late and then finished early so I don’t even get an hour. Fine, I tipped and left. This morning I over slept and missed my appointment. The condescending woman at the front desk told me I’d loose the whole session then asks if I want to tip Nancy?!?! I’ve paid 2 sessions and received less than one…. A tip ha! Canceling my membership as this has been a very disgusting and rude experience.

I got 50 min massage at the Carmel location yesterday. In the preference information, you fill out when booking and arriving, I indicated a full body massage but indicated the reason for getting the massage was to relieve back pain and marked my back as a place of focus. I was face up for all but 20 mins of the massage. When she ask me to turn over she acknowledged that we were running out of time and spent it on my back (not doing back of legs or arms). I really wish she hadn't spent over half of my time on places I can reach myself (the front of me). Luckily I got the first time customer discount...unfortunately my massage time spent in the area I actually needed it, was also discounted.

No follow up from my cancellation.. Also provided incorrect information the first time so now i'm fighting being charged..

Dont sign a contract - they rarely have ope i gs for a massage. You have to book 6-8 weeks out....and even then you have a alim chance of getting the therapists that you like. In addition they cancel your account when theyve gotten there money....even though they didn't honor the last massage. We had alot of things going on at the end of spring (18 year old graduation, and college bound,etc). Not there concern....but previously when we had a 12 month plan....they wouldnt cancel our membership when we asked due to not being able to get appointments that fit our schedule. Unfortunately we enjoy the massage....the lack of appointments, and the money game...make it more stressful than the massage is worth!