I don’t even know how this stake and shake is still opened. I have never tasted a hamburger so bad. The place is super dirty, the employees super slow, zero initiative to give a good service.

Well, let me just start out by saying, I have been a steak and shake consumer since 2006. I have never been more appalled by an establishment more than this one. Not only does this certain steak and shake close at 12, but there were also MULTIPLE open tables that I could see. It was not even 10 o’clock when me and my WILLING TO PAY TEAM frequented this establishment. I WAS FLABERGASTED when we were turned away RUDELY MAY I ADD at the door. This steak and shake must be closed right this very minute. I am so deeply disappoint by an establishment I placed so much of my trust and support in. I will NEVER be coming back. EVER AGAIN. 💩💩💩💩💩

Had a late dinner after a concert at 11pm. Order came quickly (even though there were a lot of people there) and everything was good, although I was hoping to order a steak frank and their own cherry flavored coke (which I usually order at my steak n shake up in south bend), but I didn't see those options on the self service menu. Otherwise it was a good experience.

Self service kiosks was the only good thing about this place. Staff was clueless, rude, and horrible cooks. No shakes available. People were either getting the wrong order, waiting over 45 minutes for their orders, oders weren't right or missing stuff, on top of finding hair in their order. Cook was dropping F-Bombs and wanting the manager who has no business managing anything to take the Frisco burger off the menu because he didn't want to cook anymore. Worst experience ever! Avoid at ALL COSTS. I wish I could leave zero stars.

I’m from Las Vegas. I understand the service industry. They have some short lady in a pink shirt aggressively telling people their orders are ready, when they’re obviously not. Things are missing and drinks can’t even be filled because the drink stations can be accessed by literally anyone so anyone who didn’t pay for a drink can just grab one. If you come here, don’t order a combo. The orders that come with a PAID order will still get a drink. And if you wait for YOUR order, don’t ask if it’s ready because you will scolded for simply asking, even though they’ll call out a number that’s ten plus points ahead of your order. Surprised corporate allows the hiring of these people.

There’s not a lot of Steak N’ Shakes around anymore so when I come across one I make a point to go. The food at this location is great, but you have to order on your own at kiosk and then walk up to a counter when they call your number to pick up your food and that’s the only way to order. It’s in downtown Indianapolis, so you have to duck and weave around the homeless on the street corners. The day we went there was actually one passed out and sleeping on the ground at the front door but management didn’t seem to care about moving him along.

Such a scam. On the ordering machines it says Happy Hour 2-4pm but there is no discount taken off. When you inquire about it the manager said he's new there and apparently they don't do that anymore, even though I pointed out there are signs up everywhere. He repeated he guessed they didn't do it anymore and shrugged. Needless to say food doesn't have a review as I walked out based on that interaction.

Disappointing Experience at Steak and Shake ⭐️ I recently visited the Steak and Shake location, and unfortunately, the experience was far from pleasant. Upon entering, I was met with a discourteous encounter. Despite my obvious intent to order, I was abruptly informed that I needed to place my order before using the restroom, even though there were only a couple of other patrons in the store. Throughout my visit, the kitchen staff's behavior was disruptive and inconsiderate, creating an unpleasant atmosphere. After finally placing my order, I patiently waited at the counter for confirmation, only to receive a brusque and dismissive response when I inquired about it. To add to the disappointment, when my order was ready, a staff member called out my name in an impolite manner. Despite my attempt to maintain courtesy, I was met with a muttered remark and a hasty departure. Regrettably, this experience left a bitter taste in my mouth, and I cannot in good conscience recommend this location to anyone seeking a pleasant dining experience. It is my hope that the management addresses these issues promptly to ensure a more positive atmosphere for future patrons.

I haven't been here in about year because of how bad it was. It's improved alot. Friendly service. They managed to get our food out in 7 minutes. Food was okay for what you pay. It'll take time but if they can keep this good service going maybe they'll bring back customers and it'll be at its peak like it once was:)

I picked this place because it was convenient and other places I could eat at were closed. This was hands down the saltiest burger I've ever eaten. I did not enjoy it and felt a little nauseous after. If it wasn't so salty, it seemed like a fine burger. Atmosphere was alright other than the sticky floor. I barely interacted with staff, but they seemed nice! Absolutely wouldn't eat here again.

Milkshake was as expected and service was ok, not overly rude or friendly. My major complaint is that it took 45 minutes to get a milkshake. I understand they were busy but maybe if they had estimated wait times on the ordering screen it would allow me to make a decision if I want to stand there for a long time to get dessert. I understand late night food options may be a bit limited but I can't recommend this.

Great food. Great location downtown. Friendly staff. We had to order on the kiosk during one visit, but the next visit had a live person to take your order if you needed such accommodations. I gave them a 4 because the atmosphere wasn't that great. The homeless population appeared to use this location as a "wash up" spot

Solid burger fast food joint. Reminds me a lot of smash burger mix with in & out decor. Triple burger was really nice tho. Fries is on the smaller side but overall was nice. Good enough to pop in for a quick lunch. They have kiosk to order over and entire experience was seamless

Various choices of milk shake is very fun and delicious! You can build your own milk shake. This burger restaurant is not a "fast"-food, but you can eat freshly-made burgers, shakes, and so on. Service is good, the price is not so expensive. You will wait a little bit, but friendly waiterand waitress will bring you a very good food!!

I walked in at 11:35 p.m., 25 minutes BEFORE they were to close, and they wouldn't let me order anything. I walked several blocks and just wanted to order a single sandwich. I could understand maybe 5, possibly 10 minutes before close. But even though other people were still ordering food, and it was 25 min until closing time, they told me to leave.

Long wait but it was a convention so understandable. Terrible food burger cold fries cold forgot my kids apple juice my other kids chicken strips and my wife’s onion rings when I politely asked the person calling out orders was very rude. Guy at the front door letting people in using foul language in front of families with kids. A fight broke out just outside the front door police were called everyone let out through kitchen exit by manager. Reasonably priced but that is about it, will never recommend this location again.

Very busy with a conference in town, but they handled it well. The staff they had at the door allowing people in (to avoid overcrowding) was friendly and engaging. Seemed content to be working (rather than depressed and angry like people at so many other places). Food was reasonably timely despite being so slammed. Would recommend this location.

They are open!! Go eat here again. It has been remodeled and the staff was friendly and ready to help. You now order at a kiosk but our food, even with milkshakes came out very quickly. Tasted like the same Steak ‘n Shake burger and fries I’ve always enjoyed!

Will not be returning. I haven't been since Covid started, I do not like the new setup. They got rid of servers, but forgot to lower prices since they are saving on labor. If anything they raised prices. The place is awful, I don't see Steak n Shake making it for too many more years

I was honestly excited about this location. First time I came back and the first thing I noticed it was a lady yelling at people for no freaking reason. You can’t tell people not to order 45 minutes before you close. Keep doing your job and let people wait for their food if they want to!! 😡 come on Steak and Shake! You can do better than this!

Everything is automated now at Steak n’ Shake, including this location. Walked in and felt like I was in the Twilight Zone. Not a single person there besides the cook and 1 other worker in the back. Placed my order and the ticket didn’t print. Had to hunt someone down in the back (because you know, there is hardly any staff now). Took forever to get the food which of course was missing my coffee. Burger bun fell apart, most likely frozen buns. Place was dirty with food on the ground because again, hardly any staff. I know Steak n’ Shake corporate thinks it’s a great idea to automate everything because it will improve the bottom line but they’re failing to account for the customer experience, which was terrible. I will not be back to Steak n’ Shake unless they bring back wait staff.

You have to order at a kiosk, no cashiers. Walk-up window currently closed. Was clean inside. We felt unsafe trying to enjoy our meal. While ordering some man, possibly homeless, was yelling about his burger. Eventually the manager came out and delt with him. Even made him another free burger. Then once he got that complained again about waiting free food. We left because we felt like something might have happened if things continued to escalate. Another male, also possibly homeless, was walking around seeming to check out the few customers that were there. Even stood behind us when we were trying to order. Made us feel uncomfortable, wasn't sure if he was going to do something. If you don't want to fear for your life I would go another Stake n Shake or a completely different restaurant if downtown.

This is my first time at Steak & Shake since its pandemic shutdown and dining room reopen. I found staff to be very friendly. Though no waitperson tends to diners, an associate walked around checking on us. The facility was actually very clean, with an employee wiping counters several times and a door bottom when we left. My real problem has nothing to do with local staff; the CEO created a caricature of what Steak and Shake was. Black & white wall pictures of the restaurants’ old days were almost depressing, because they depicted better food quality and a better overall operation that was family-outing centric . I recognize various restaurants often struggle with staff churn these days; consequently, automation finds its way into such space. The menu stations here where everybody swipes their fingers is unsettling. No Steak and Shake provided materials sit on hand to disinfect between users. Menu items have less options than in the past. Nostalgic Cherry, vanilla, and the occasional lemon, soda flavor adds no longer exist… simply standard fountain drinks and sweet/unsweetened tea. The food ingredients and what seemed diminished sizing may reflect not too bad pricing (a double cheeseburger, medium cheese fry, drink, with tip, was like $12-ish). Milkshake’s seen at other tables appeared normal. I wish the best for an American Heritage Diner turned straight fast food, but I’m not anxious for a return and not sure there’ll be one anytime soon. At this point, Steak & Shake is directly competing with traditional fast food powerhouses offering more substance, and established mindset among consumers; it has a long transition ahead.

The new remodel is great! Very clean and affordable! Staff is ready to help.

Solid location.the staff handled a drunk customer like a champ while still taking care of the other customers. It didn't really seem like a sit down restaurant anymore though. The focus seemed to be on takeout orders and pick up. I'm not sure if it was cause it was later or if that is just what the customers prefer.

This is the most expensive Steak ‘n Shake that I have ever been to!!! My food was great but what I got usually cost me around 13-16 dollars other places! Here I was pushing $30. I will never go back to this location again! The burger alone for close to 6 dollars! That’s usually a meal! I was so disappointed. I loved the kiosk to order. It was very efficient. Im glad I didn’t have to tip a sever. I already put to much on one person alone. I hate how downtowns try to suck customers dry. This is why people prefer dining and shopping in suburbs.