Went to the Brownsburg location to place a carry out order and it took 50 minutes to get our order placed and our food with only 6 orders ahead of us in line. We ordered two pick 2s and a sweet tea and it was $24. The sandwiches in our pick 2 were smaller than the container for the cup of soup. Usually, they are twice the size. The meat also had a different, more processed taste. Very disappointing as we have given the chain lots of business through the years. Chicken Tortilla soup was fine. Leery to return for more.

I am pregnant so I cannot eat a sandwich that is not toasted. I called specifically after placing an order online to ensure they would toast my sandwich and I get my food, bring it to the car, and nothing was toasted. Complete waste of my money. At least I could eat my pickle, right? No. They forgot my pickle on top of it. UPDATE: owner commented for me to send an email so they could make it up to me. I have emailed twice and so far no response. I’ll update when they respond.

Update....no change in ratings. I had the French dip. Worst quality of meat and microwaved. Lemonade still tastes like it came from a powder. Update...I felt compelled to lower the ratings of this location. The service was great! But the greatness stopped there. The lemonade continues to be premixed and watered down. It actually tasted like a generic powered lemonade. Definitely not their original blend. I also ordered the nacho plate. I have ordered it several times. When does a nacho plate not come with melted cheese? The olives were old and the chips were stale. On a salad that was ordered, the dressing was put in a plastic cup on the side like asked but there was barley enough of it to cover a piece of lettuce. The restaurant was dirty with well over half the tables needing to be cleaned. A large party in the banquet room would not leave the doors closed which allowed the raucous behavior and loudness to interpret the dining room. The cost of eating here does match the quality of food being served. It is apparent the managers and/owners have lost their drive to maintain the quality of this restaurant. We had a party of 10 people and reserved the banquet area. This worked well as everyone was able to visit. Food was good but noticed portions are getting smaller. Lemonade is no longer homeade...Definitely premixed probably from a powder and no longer available at the beverage counter. We can no longer help ourselves to pickles and the crew is stingy handing them out.

10 minutes of waiting to place an order because there’s one person taking orders and 2 people + a manager running food. Then a 30 minute wait for food to arrive. I know this is t fast food, but these sandwiches are premade. If I wanted to spend an hour in a restaurant I wouldn’t have come here.

This is one of my favorites. The service is fast and never too crowded to talk. We love the tea and use our rewards points for free meals.

I thought I had ordered food for a luncheon at work for 15 people, only to arrive and find out due to my error the order was never placed. The staff took my order and had me out the door with food and I was only 5 minutes late! Great customer service!

Grand daughter and i went for quick bite. My salad and half chicken sandwhich was great.

Service tonight was great, young lady who helped us was friendly, efficient, best service I've had in a long time. She gets a 5. Food was good except tortilla chips were very stale. Sweet tea is not nearly as sweet as it used to be. McAlisters in general has become ridiculously overpriced, we spent the same thing tonight for two sandwiches with sides and a choose two as we did for a full sit down dinner at Sals the other night with three dinners, two of which included alcohol.