Hospital Sírio-Libanês | Bela Vista image

Hospital Sírio-Libanês | Bela Vista

Hospital

😠 Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an atte... People often mention hospital, service, department, para, muito, Hospital, atendimento, procedure, attendant, amount,


Address

Rua Dona Adma Jafet, 91, Rua Dona Adma Jafet, 115 - Bela Vista, São Paulo - SP, 01308-050, Brazil

Website

hospitalsiriolibanes.org.br

Contact

+55 11 3394-0200

Rating on Google Maps

4.40 (1.1K reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (31) service (18) department (12) para (12) muito (12) Hospital (10) atendimento (9) procedure (8) attendant (8) amount (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Billy W. 2 years ago on Google • 3 reviews
    Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an attendant with me. The hospital organized for an attendant to be provided, at a fee, from an outside company. On the day of the procedure I was brought to the billing department by member of their "concierge" team, Fernanda. They have an international "concierge" service which basically provides translators so that you can navigate the hospital if your Portugues is not great. At the billing office I was presented with a bill for the cost of the procedure. I agreed to pay it and was then given a credit card machine to make the payment. When the machine arrived, the amount they were requesting was higher than the quoted amount. When I asked Fernanda, she explained that the additional amount was for the cost of the attendant. I paid the invoice and was only provided with a little slip of paper that showed the amount that I had paid. It didn't say what services I had paid for, just that I had paid a certain amount. I then went and got the procedure done. I was put-under, so I don't know how the actual medical procedure went, but from what I saw before I went under, the medical professionals seemed like they were doing a good job. After the procedure was finished, I was brought to the payment office and presented with a new bill. The bill included the additional cost of part of the procedure, the cost to have a biopsy analyzed and the cost of the attendant (which I already paid for). For the next 3 weeks I was going back and forth with the International department, the complaints department and the billing department, trying to get them to acknowledge the fact that I had already paid for the attendant. No one from any of those departments did a single thing to try to help me. Each department passed me off to another department. The complaints department didn't even reply to my complaint. I had to call them up weeks after I had filed a complaint and they were fully aware of the situation, but didn't have enough respect to let me know that they were working on my case or bother to email or call me to help get it resolved. Neither did the International department. When I asked them to help me resolve the issue they just said "this is not my department, I don't know anything about billing" even though FERNANDA was there and was the one that explained to me that I was paying for the the price of the attendant. The billing department just kept sending me the same invoice over and over again and never acknowledging that I had paid for the attendant. It was only when I finally decided to go to the hospital and pay the bill that anything got done. I had to physically go to the International department and demand that they resolve the issue that instant. I spent another 2 hours going to different departments with the "concierge" lady, getting into arguments and explaining over and over what had happened. It was only then, that they acknowledged that the woman who processed my payment allocated the entire amount to the cost of the procedure, which was why this bill for the attendant was still outstanding. At my insistence they finally removed the charge and I was able to pay the invoice. If you go to a Brazilain Hospital, make sure that you get an itemized invoice for every single payment that you make. A little slip of paper with the amount on it is not enough. They will change the amount that you owe them and you have no proof of what you have already paid for. At the end of the day, I probably wasted about 4-5 hours of my time writing emails, sending messages on Whatsapp and arguing with the staff at the hospital. Not to mention all of the frustration it caused. This could have been resolved after 1 email, had anyone at the hospital taken ownership of the problem and been accountable. DO NOT GO HERE - THEY DON'T CARE ABOUT THEIR PATIENTS
    8 people found this review helpful 👍

  • 5/5 Wolf-Dieter B. 1 year ago on Google • 601 reviews
    Very good hospital
    1 person found this review helpful 👍

  • 5/5 Rubens C. 5 years ago on Google • 232 reviews
    I have no questions that Sirio Libanes is one of the most exceptional hospitals in the world, if we consider its infrastructure and medical staff qualification.
    3 people found this review helpful 👍

  • 1/5 Alessandra N. 5 years ago on Google • 49 reviews
    Most awful place!!!! They make really complicated for you to get around. The service is awful and you totally get lost in this facility. GO TO FLEURY!!!! It’s seamless
    3 people found this review helpful 👍

  • 5/5 Loyter m. 4 years ago on Google • 136 reviews
    Very good!
    1 person found this review helpful 👍

  • 5/5 Wily H. 5 years ago on Google • 64 reviews
    One of the best hospital in South America
    1 person found this review helpful 👍

  • 5/5 david vinicius calazans b. 5 months ago on Google • 3 reviews
    Show
    1 person found this review helpful 👍

  • 1/5 Hamid 1 year ago on Google • 59 reviews
    Clean hospital. But extremely expensive. They didn't inform us of the costs and we had to pay 10 times of than other european countries.

  • 5/5 Alejandra Gabriela C. 6 years ago on Google • 53 reviews
    Excellent place to see the most important to see.

  • 5/5 Aline P. 10 months ago on Google • 47 reviews
    Top

  • 5/5 Geraldo C. 4 years ago on Google
    (Translated by Google) Lifesaving loved God bless (Original) Salva vidas amei Deus abençoe

  • 1/5 Gui C. 4 years ago on Google
    (Translated by Google) Bad receipt of goods !!! (Original) Péssimo recebimento de mercadorias!!!

  • 5/5 Eunice Neka - F. 4 years ago on Google
    (Translated by Google) Excellent service !!!! (Original) Atendomento excelente!!!!

  • 5/5 Bianca Waruar L. 4 years ago on Google
    (Translated by Google) American serial hospital! I regret the social discrepancy in Brazil, which is hard to see when compared to most public hospitals. (Original) Hospital de seriado americano! Lamento a discrepância social no Brasil, que se evidencia duramente quando o comparamos à maioria dos hospitais públicos.

  • 4/5 BK G. 4 years ago on Google
    (Translated by Google) Great local experience to have a coffee to start the day well. (Original) Experiência própria local ótimo para tomar um café para começar o dia bem.

  • 1/5 Maria O. 4 years ago on Google
    (Translated by Google) Poor care, even being a semi intensive delay in care, delay in changing room, price did not agree with the care, disappointed expected more from a reputable hospital. (Original) Mal atendimiento, mismo estando na semi intensiva demora en el atendimiento, demora en cambio de habitación, precio no de acordó con el atendimiento, descepcionada esperaba más de un hospital de renombre.

  • 1/5 Iluminari V. 4 years ago on Google
    (Translated by Google) High price and bad salty (Original) Preço elevado e salgados ruins

  • 5/5 Paulo P. 4 years ago on Google
    (Translated by Google) Service Note 10. Attention and commitment to the patient before, during and after surgery, grade 10. Structure and agility in information, note 10. I left Porto Alegre to take my 5-year-old daughter for surgery and from arrival until discharge, the commitment of professionals and other employees is to take off my hat. Note 10, also, for the teams of Dr. Francisco Carnevale and Dr. Gilda Porta. (Original) Atendimento nota 10. Atenção e comprometimento com o paciente, antes, durante e após a cirurgia, nota 10. Estrutura e agilidade nas informações, nota 10. Saí de Porto Alegre para levar minha filha de 5 anos para uma cirurgia e desde a chegada até a alta, o comprometimento dos profissionais e demais funcionários é de tirar o chapéu. Nota 10, também, para as equipes do Dr. Francisco Carnevale e Dra. Gilda Porta.

  • 3/5 Yolanda Acosta Y L. 4 years ago on Google
    (Translated by Google) Food is not a big deal (Original) La comida no es gran cosa

  • 5/5 Ricardo B. 4 years ago on Google
    (Translated by Google) Great food inside a hospital. (Original) Comida excelente dentro de um hospital.

  • 5/5 Edgar F. 4 years ago on Google
    (Translated by Google) Here you forget that you are in a hospital (Original) Aqui você esquece que está em um hospital

  • 5/5 Cirlene M. 4 years ago on Google
    (Translated by Google) very nice, attentive and kind nursing, reception, too, we were muuro ben attendudis in tidis sstires! very good tbrn (Original) muito bom,enfermagem atenciosa e gentil,recepção, tbem ,fomos muuro ben atendudis em tidis os sstires! ,muito bins tbrn

  • 5/5 Dinamar S. 4 years ago on Google
    (Translated by Google) Wonderful (Original) Maravilhoso

  • 5/5 Gerson P. 4 years ago on Google
    (Translated by Google) There is nothing to talk about ... cutting edge service, best equipment, always modern and current techniques, cutting edge technology and pioneers in many, always seeking international certifications and striving for excellence in everything. High level doctors and fantastic nursing staff. (Original) Não tem o que falar... atendimento de ponta, melhores equipamentos, técnicas sempre modernas e atuais, tecnologia de ponta e pioneiros em muitas, sempre buscando certificações internacionais e buscando excelência em tudo. Médicos de alto nível e equipe de enfermagem fantástica.

  • 5/5 Irene R. 4 years ago on Google
    (Translated by Google) Great for that tasty snack. (Original) Ótimo para aquele lanche gostoso.

  • 5/5 ALEX T. 4 years ago on Google
    (Translated by Google) Great service (Original) Ótimo atendimento

  • 5/5 CharleS P. 4 years ago on Google
    (Translated by Google) The structure and service are excellent, we were well attended, especially by Dr Olavo Feher and Dr David Muniz, in Oncology, very attentive and helpful. (Original) A estrutura e o atendimento são excelentes, fomos bem atendidos, principalmente pelo Dr Olavo Feher e o Dr David Muniz, na Oncologia, muito atenciosos e prestativos.

  • 5/5 Rodrigo Fernandes De L. 6 years ago on Google
    Great hospital!!!

  • 5/5 Felype F. 4 years ago on Google
    (Translated by Google) I loved it, they are all very well trained and educated from the reception to the medical service. (Original) Adorei, são todos muito bem treinados e educados desde a recepção até o atendimento médico.

  • 5/5 Douglas P. 6 years ago on Google
    Top

  • 5/5 Nilton K. 7 years ago on Google
    The BEST!!!...

  • 1/5 Bruno P. 3 years ago on Google
    (Translated by Google) It does not respect the inhabitants of the region, they disrespect the law of silence, debris and dirt always present in the parts just around it. At most, they just push the dirt into the neighboring building. (Original) Não respeita os moradores da região, desrespeitam a lei do silêncio, entulhos e sujeira sempre presentes nas partes só redor do mesmo. No máximo se limitam a empurrar a sujeira para o prédio vizinho.

  • 5/5 Gabriel 5 years ago on Google
    (Translated by Google) The hospital is exceptional. The emergency room service is efficient and fast, great employees, nurses, doctors. The structure provides the maximum comfort for the patients, everything is very well sanitized, illuminated and pleasant. In addition, it features such peculiarities as several high-end cafes, restaurants, bookstores, hairdressers and outdoor spaces. Located in a noble neighborhood of São Paulo and with an impressive architecture, the hospital is a quality landmark in our country, I can say this after my visits. (Original) O hospital é excepcional.O atendimento no pronto-socorro é eficaz e rápido,ótimos funcionários,enfermeiros,médicos. A estrutura fornece o máximo de conforto para os pacientes,tudo é muito bem higienizado,iluminado e agradável. Além disso,apresenta peculiaridades como diversas cafeterias de alto padrão,restaurante,livraria,cabelereiro e espaços ao ar livre. Localizado em um bairro nobre de São Paulo e com uma arquitetura impressionante,o hospital é um marco de qualidade no nosso país,posso afirmar isso depois das minhas visitas.

  • 4/5 Renata W. 3 years ago on Google
    (Translated by Google) Almost 100% of the time well attended. The first service is very good, but I was judged twice by doctors for having tattoos. One of the times, in what ended up being a gall bladder surgery, they believed it was drugs. In the other, when asking for morphine for having kidney stones and being in the process of expelling them for 2 months, even having access to my previous medical record, the doctor left me a long time in pain trying to get around with tramadiol even though I reported that I am resistant to the medication when the pain is level 10. On the other hand, I only have praise for the orthopedics sector. (Original) Quase 100% das vezes bem atendida. O primeiro atendimento é muito bom, porem fui julgada duas vezes por médicos por ter tatuagens. Uma das vezes, no que terminou sendo uma cirurgia de vesícula, acreditaram que era drogas. Na outra, ao pedir morfina por ter pedras nos rins e estar há 2 meses em processo de expeli-las, mesmo tendo acesso ao meu prontuário anterior, a médica me deixou um bom tempo com dor tentando contornar com tramadiol mesmo eu informando que sou resistente ao medicamento quanto a dor está nível 10. Por outro lado, só tenho elogios pro setor de ortopedia.

  • 5/5 Mateus R. 3 years ago on Google
    (Translated by Google) The hospital is beautiful, with great infrastructure and wonderful service, which makes visits lighter. (Original) O hospital é lindo, com uma ótima infraestrutura e o atendimento maravilhoso, o que torna as visitas mais leves.

  • 5/5 Iara C. 5 years ago on Google
    (Translated by Google) Good supply of savory, sweet 2 hot and cold drinks. Informal space. There is a piano right next door where some people sit and play softly. It is a very pleasant climate. (Original) Boa oferta de salgados, doces 2 bebidas quentes e frias. Espaço informal. Há um piano bem ao lado em que algumas pessoas sentam e tocam suavemente. Fica um clima muito agradável.

  • 5/5 Victor S. Soubhie V. 3 years ago on Google
    (Translated by Google) I think this hospital is great And I went to have surgery there (Original) Acho este Hospital ótimo E já fui nele fazer uma cirurgia

  • 2/5 Cristina V. 3 years ago on Google
    Você chega antes do horário marcado, para evitar atraso. Abre a ficha , te encaminham para o exame , você fica mais de meia hora aguardando para ser chamado. Quando informam que precisa informar sua senha em outro guache. Onde vc fica aguardando novamente, pq você não e orientado na abertura da ficha. Pos covide não tinha vindo ao laboratório, mas tem aglomeração demais e falta de informação.

  • 5/5 Luiz P. 3 years ago on Google
    (Translated by Google) Great (Original) Excelente

  • 5/5 Ida S. 3 years ago on Google
    (Translated by Google) Excellent! (Original) Exelente!

  • 4/5 Ana Claudia Ribeiro A. 3 years ago on Google
    (Translated by Google) Fame does not precede quality. We deal with a lot of ego and rare essential care. Everything is done with the need for patience and much questioning; unfortunately, the presumption of feeling God inflates the egos of eternal learners. Technical nursing team scores ten in dealing with patients and is very attentive to their needs. We must always remember that "no matter how long we have been studying or how many books we have read, the truth is that life changes and we will always have something to learn". (Original) A fama não precede a qualidade. Lidamos com muito ego e raros cuidados essenciais. Tudo se faz à necessidade de paciência e muito questionamento; infelizmente, a presunção de se sentir Deus infla egos de eternos aprendizes. Equipe técnica de enfermagem nota dez em lidar com pacientes e bastante atenta às necessidades dos mesmos. Devemos sempre nos lembrar que “não importa quanto tempo temos de estudos ou quantos livros tenhamos lido, a verdade é que a vida muda e sempre teremos algo a aprender “.

  • 5/5 Caroline F. 4 years ago on Google
    (Translated by Google) How not to like ???? (Original) Como não gostar????

  • 4/5 Nicola G. 6 years ago on Google
    Regular

  • 5/5 Helmut A. S. 4 years ago on Google
    (Translated by Google) Speechless. Hospital, bedroom, operating room, ICU, nurses and nurses. Very good food. Everything is perfect. An example to be followed by the Albert Einstein Hospital that is light year ago. (Original) Sem palavras. Hospital, quarto, sala de cirurgia, UTI, enfermeiros e enfermeiras . Comida muito boa. Tudo é perfeito. Um exemplo a ser seguido pelo Hospital Albert Einstein que está ano luz atrás.

  • 5/5 Keegan N. 4 years ago on Google
    Good wonderful place

  • 5/5 Milton O. 4 years ago on Google
    (Translated by Google) Great service. Local organized and extremely clean. I recommend. (Original) Atendimento ótimo. Local organizado e extremamente limpo. Recomendo.

  • 5/5 Mayumi M. 4 years ago on Google
    (Translated by Google) Top! All the staff are always ready to help! Here you are treated very well. (Original) Top! Todos os funcionários estão dispostos a ajudar sempre! Aqui vc é muito bem tratado.

  • 5/5 Alexandre D. 4 years ago on Google
    (Translated by Google) My wife and I are hospitalized on the 11th floor and the service is excellent, especially for Concierges Adilson and Natália, who are very attentive. It is not just a hospital. It is a Resort. When we arrived we were greeted with a beautiful song, played on the piano! It has a beauty salon, restaurant, manicurist, podiatrist, massage therapist, bookstore, cafeteria, Compenhage store and live music. It is no wonder that the Hospital Sírio Libanês is the best in Brazil. (Original) Eu e minha mulher estamos internados, no 11 andar e o Atendimento é excelente, em especial para os Concierges Adilson e Natália, super atenciosos. Não é apenas, um Hospital. É um Resort. Ao chegarmos fomos recebidos com uma música linda, tocada no piano ! Tem Salão de Beleza, Restaurante, manicure, Podóloga, massagista, Livraria, lanchonete, loja da Compenhage e música ao vivo. Não é a toa que o Hospital Sírio Libanês é o melhor do Brasil.

  • 5/5 Daniel M. 4 years ago on Google
    (Translated by Google) Impeccable service from the staff. (Original) Atendimento impecável dos funcionários.

  • 5/5 Marcelo I. 4 years ago on Google
    (Translated by Google) Excellent service, with the latest technology and highly trained professionals. Especially the ICU team. (Original) Atendimento de excelência, com tecnologia de ponta e profissionais altamente capacitados. Especialmente a equipe de UTI.

  • 5/5 Psicóloga Carla R. 4 years ago on Google
    (Translated by Google) Professional and welcoming service from all the staff I spent. (Original) Atendimento profissional e acolhedor de todos os funcionários que passei.

  • 5/5 Rodrigo G. 4 years ago on Google
    (Translated by Google) Excellent attention (Original) Excelente atención

  • 4/5 Andre R S. 4 years ago on Google
    (Translated by Google) Best hospital center in the world with blood bank, diagnostic center, vaccination, adults and pediatrics, ICUs. Humanization and technology together for the best case-by-case treatment;) (Original) Melhor centro hospitalar do mundo, com banco de sangue, centro de diagnósticos, vacinação, adultos e pediatria, UTIs. Humanização e tecnologia juntos em prol do melhor tratamento caso a caso ;)

  • 5/5 Roberto N. 4 years ago on Google
    (Translated by Google) I have nothing to complain about the hospitality of this hospital. My precious was born on 12/26, they took all possible care with my baby. Over and over in hospital security, very good. I just have to thank you for the service we received (Original) Não tenho nada que reclamar da martenidade desse hospital. Minha preciosa nasceu no dia 26/12, tiveram todo os cuidados possíveis com minha bebê. Sem conta na segurança do hospital, muito boa. Só tenho agradecer pelo atendimento que recebemos

  • 5/5 wilson m. 4 years ago on Google
    (Translated by Google) Good service, attentive doctors, good infrastructure. (Original) Bom atendimento, médicos atenciosos, boa infraestrutura.

  • 4/5 Edson M. 4 years ago on Google
    (Translated by Google) Great (Original) Excelente


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