1/5 Billy W. 2 years ago on Google • 3 reviews
Terrible
service.
Completely
disorganized,
does
care
at
all
about
their
patients.
I
was
begging
them
for
help
in
resolving
a
billing
issue
and
every
department
just
ignored
me.
Do
not
go
to
this
hospital.
I
went
to
this
hospital
to
get
an
outpatient
procedure
done
which
required
that
I
have
an
attendant
with
me.
The
hospital
organized
for
an
attendant
to
be
provided,
at
a
fee,
from
an
outside
company.
On
the
day
of
the
procedure
I
was
brought
to
the
billing
department
by
member
of
their
"concierge"
team,
Fernanda.
They
have
an
international
"concierge"
service
which
basically
provides
translators
so
that
you
can
navigate
the
hospital
if
your
Portugues
is
not
great.
At
the
billing
office
I
was
presented
with
a
bill
for
the
cost
of
the
procedure.
I
agreed
to
pay
it
and
was
then
given
a
credit
card
machine
to
make
the
payment.
When
the
machine
arrived,
the
amount
they
were
requesting
was
higher
than
the
quoted
amount.
When
I
asked
Fernanda,
she
explained
that
the
additional
amount
was
for
the
cost
of
the
attendant.
I
paid
the
invoice
and
was
only
provided
with
a
little
slip
of
paper
that
showed
the
amount
that
I
had
paid.
It
didn't
say
what
services
I
had
paid
for,
just
that
I
had
paid
a
certain
amount.
I
then
went
and
got
the
procedure
done.
I
was
put-under,
so
I
don't
know
how
the
actual
medical
procedure
went,
but
from
what
I
saw
before
I
went
under,
the
medical
professionals
seemed
like
they
were
doing
a
good
job.
After
the
procedure
was
finished,
I
was
brought
to
the
payment
office
and
presented
with
a
new
bill.
The
bill
included
the
additional
cost
of
part
of
the
procedure,
the
cost
to
have
a
biopsy
analyzed
and
the
cost
of
the
attendant
(which
I
already
paid
for).
For
the
next
3
weeks
I
was
going
back
and
forth
with
the
International
department,
the
complaints
department
and
the
billing
department,
trying
to
get
them
to
acknowledge
the
fact
that
I
had
already
paid
for
the
attendant.
No
one
from
any
of
those
departments
did
a
single
thing
to
try
to
help
me.
Each
department
passed
me
off
to
another
department.
The
complaints
department
didn't
even
reply
to
my
complaint.
I
had
to
call
them
up
weeks
after
I
had
filed
a
complaint
and
they
were
fully
aware
of
the
situation,
but
didn't
have
enough
respect
to
let
me
know
that
they
were
working
on
my
case
or
bother
to
email
or
call
me
to
help
get
it
resolved.
Neither
did
the
International
department.
When
I
asked
them
to
help
me
resolve
the
issue
they
just
said
"this
is
not
my
department,
I
don't
know
anything
about
billing"
even
though
FERNANDA
was
there
and
was
the
one
that
explained
to
me
that
I
was
paying
for
the
the
price
of
the
attendant.
The
billing
department
just
kept
sending
me
the
same
invoice
over
and
over
again
and
never
acknowledging
that
I
had
paid
for
the
attendant.
It
was
only
when
I
finally
decided
to
go
to
the
hospital
and
pay
the
bill
that
anything
got
done.
I
had
to
physically
go
to
the
International
department
and
demand
that
they
resolve
the
issue
that
instant.
I
spent
another
2
hours
going
to
different
departments
with
the
"concierge"
lady,
getting
into
arguments
and
explaining
over
and
over
what
had
happened.
It
was
only
then,
that
they
acknowledged
that
the
woman
who
processed
my
payment
allocated
the
entire
amount
to
the
cost
of
the
procedure,
which
was
why
this
bill
for
the
attendant
was
still
outstanding.
At
my
insistence
they
finally
removed
the
charge
and
I
was
able
to
pay
the
invoice.
If
you
go
to
a
Brazilain
Hospital,
make
sure
that
you
get
an
itemized
invoice
for
every
single
payment
that
you
make.
A
little
slip
of
paper
with
the
amount
on
it
is
not
enough.
They
will
change
the
amount
that
you
owe
them
and
you
have
no
proof
of
what
you
have
already
paid
for.
At
the
end
of
the
day,
I
probably
wasted
about
4-5
hours
of
my
time
writing
emails,
sending
messages
on
Whatsapp
and
arguing
with
the
staff
at
the
hospital.
Not
to
mention
all
of
the
frustration
it
caused.
This
could
have
been
resolved
after
1
email,
had
anyone
at
the
hospital
taken
ownership
of
the
problem
and
been
accountable.
DO
NOT
GO
HERE
-
THEY
DON'T
CARE
ABOUT
THEIR
PATIENTS
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