My wife sprained her ankle and was suffering intense and unbearable pain, we were concerned about looking for a specialized clinic to try to solve the problem. It was a real ordeal to schedule a private appointment, ZAP takes days to respond, no one answers the phone, finally she went to a foot specialist, we were seen and he ordered an ultrasound, after checking the exam the doctor opened a drawer and gave some medicine for injection and bye, my wife took it and it had no effect. The pain continued and she was so disappointed that she didn't even want to go back for the return trip. We threw R$500 worth of consultations and exams in the trash can.

(Translated by Google) Front desk attendance leaves much to be desired; who calls to schedule, is waiting a long time (or lack of staff, or even incompetence), reaching the height of receptionist ask to call later; beyond time to be attended. With so many other clinics in the business, those who administer should look at this kind of detail, which dehumanizes care, with more attention. (Original) atendimento da recepção deixa muito a desejar; quem liga para agendar, fica um bom tempo esperando (ou por falta de pessoal, ou por incompetência mesmo), chegando ao cúmulo de recepcionista pedir pra ligar mais tarde; além do tempo pra ser atendido. Com tantas outras clínicas no ramo, quem administra deveria olhar para esse tipo de detalhe, que desumaniza o atendimento, com mais atenção

Terrible doctor, Dr. Luiz Eduardo Forjaz, I saw him and said that I had already had an MRI and I already knew that I had problems with my lumbar and vertical spine, I told him that as the exam had been a long time ago, and at the time I was in a lot of pain and had already gone emergency room and took an injection, but I wanted him to order some new tests to find out how my spine was as I was already having pain in my knee and shoulders so I wanted a better assessment, as he had the nerve to say that I must have rheumatism and I was supposed to look for another doctor, so I made it very clear that I had already had a test done and knew it was a spinal problem and yet he didn't want to give me a test and only prescribed painkillers and even said that after I had done all the tests for rheumatism and If nothing happened, I could go back there and he would see what he was doing. And so I left, very angry and in pain. I don't recommend this doctor, he is terrible and doesn't care about the patient.

The doctors are great, but the service is bad, slow and rude. And therein lies the issue, communication between doctor and patient is carried out by a team that leaves something to be desired. The employees there themselves forget to tell the doctor that an exam is ready, or even that we, the patient, are waiting for the doctor. This makes you wait uselessly.

Péssima experiência, passei com 2 ortopedista desta clínica não resolveram em nada minhas dores, fiz 2 ressonância constatou o problema na cervical e lombar, porém faz de conta como se eu tivesse com uma simples dor de cabeça, nem examina o paciente, só querem marcar mais consulta pois aí está a fábrica de lucros deles, continuo com o problema e os médicos já lucraram com mais de 10 consultas

Marquei uma consulta 2 meses antes e quando chegou o dia me avisam em cima da hora que o dr. Jonas não poderia me atender e precisava remarcar para a próxima semana, quando chega o dia da consulta me avisam 40 min antes que eu deveria chegar antes se não ele não conseguiria me atender. Eu disse que não sei se conseguiria e simplesmente desmarcaram pq ele tinha uma cirurgia no MESMO horário da minha consulta marcada ha 2 meses!!!! Que descaso com o paciente! Absurdo.

Doctor Luiz is a terrible professional, my daughter was in pain because she dislocated her arm and he said it was nothing, and he still made movements causing more pain, she has her arm in a cast, I'm going to look for a real professional!

Péssima experiência...Dr Luiz e Dr Márcio são os piores profissionais, só tratam bem se pagarem bem... Não estão nem um pouco preocupados com o paciente...

(Translated by Google) He didn't answer the phone, they stayed on the institutional call, guidance on procedures in consultations, guidance on the use of masks, then they hang up, that's all no one wants from a health service. (Original) Não atendeu ao telefone, ficaram na chamada institucional, orientação quanto aos procedimentos nas consultas, orientação quanto ao uso de máscaras, depois desligam, isso é tudo que ninguém quer de um serviço de saúde.

(Translated by Google) Even the consultation part was ok, but the generalist orthopedist is extremely superficial. Your diagnosis is ready before any examination or analysis of the patient. Consultation lasting less than 2min. If you already have a diagnosis and just need to renew the prescription, maybe it will do, otherwise look for another professional. (Original) Até a parte da consulta foi tudo ok, mas o ortopedista generalista é extremamente superficial. Seu diagnóstico está pronto antes de qualquer exame ou análise do paciente. Consulta com duração inferior a 2min. Caso vc já tenha um diagnóstico e precise apenas renovar a receita médica, talvez sirva, caso contrário procure outro profissional.

Easily accessible location, structure designed for wheelchair-bound patients, I received very good service at the reception, with agility and politeness. Dr. Fabiano BoaSorte was attentive and helpful when caring for my son (6 months). I was surprised by their interest and commitment to solving any doubts I had. I recommend the professional to anyone looking for diagnoses and solutions/treatments.

(Translated by Google) The doctor who performed the surgery on my mother was great until the surgery, after the consultations he was very rude and didn't even listen to her complaint about her pain. (Original) O médico que fez a cirurgia na minha mãe foi ótimo até a cirurgia, depois nas consultas foi um grosso e nem sequer deu ouvidos a reclamação de dores dela.

I had ACL surgery with Dr Marco Almagro, an excellent professional, the surgery was a success, a blessed person.

Nossa experiência não foi boa quanto a recepção, o atendimento deixou muito a desejar.

Impossível marcar consulta, liguei 5x e em todas as vezes desligaram a ligação quando consegui sair do atendimento eletrônico.

(Translated by Google) Dr. Marcelo Cortez, super attentive and didactic. My mother was very well attended. The reception of the clinic, exactly the opposite, lacks education. (Original) Dr. Marcelo Cortez, super atencioso e didático. Minha mãe foi muito bem atendida. A recepção da clinica, exatamente o contrário, falta educação.

(Translated by Google) I can't schedule... attendants keep asking to wait (Original) Não consigo agendar.. atendentes ficam pedindo pra aguardar

Excellent clinic.

(Translated by Google) I was very well attended by all impeccable reception, everything was great I recommend. (Original) Fui muito bem atendido por tds recepção impecável tudo ótimo eu indico .

Excellent attentive service With receptionists Cinara, Priscila and doctor Marcelo Cotez

As for Doctor Luiz, he is a terrible professional, I don't recommend him to anyone, the consultation doesn't even take 2 minutes, he doesn't listen to you or examine you... when I went to take the results of the exams he looked badly, he said my problem and he didn't even want to ask for other exams to analyze it better I was in pain, I told him that the x-ray wouldn't show what I really have and I wanted a tomography, he said there was no need...

I would like to record the care and attention provided by Dr Marcelo Cortez: worthy of praise. I would also like to highlight the attention of the receptionists for their education and emergency service.

The Ortoclin Clinic is an excellent clinic. Doctors are excellent professionals. The reception service is excellent!

Great service

Excellent very attentive polite informative helpful