I bought an Itatiaia brand stove and Itatiaia recommended this company to convert and install the stove. I got in touch and made the appointment for 08/23 during business hours, I informed them that I would wait for them and that service here in the building where I live is only allowed until 4:00 pm. I missed the day of work, they didn't come and they didn't call to give me satisfaction. I called to let them know what had happened and they asked if I wanted to reschedule. Lack of consideration and respect for customers, at least let them know they can't come.

Sometimes what's cheap is expensive. I didn't want to buy the inhalation service when they came to change the gas in the stove because I thought it was expensive but I deeply regretted it, it was just a problem. I called the authorized person again and they were very helpful, the next day they fixed the gas leak and everything was working fine.

The type of company that doesn't care about your time. It was a Thursday, I scheduled an appointment for Friday to have my Esmaltec stove converted into a warranty, and the part installed on the gas network. The technician called me at 3pm on Friday saying he was coming, I rescheduled some service meetings I had here to assist him and he didn't come, he didn't call to let me know, no one from the administration called me to tell me he wasn't coming. I called the technician and SLK several times and no one answered. I had a lunch scheduled for Saturday here, so I was urgent, I had to hire another emergency service on Friday night paying much more, losing the warranty on my stove, because these incompetent people don't respect consumers. Detail, they only came to look for me today, Tuesday. It would have been 4 days without a stove if I hadn't hired another company. The neglect is enormous. So I made them come and when they arrived I said I didn't need it anymore.

(Translated by Google) Fast scheduling, even more agile technician! My new factory Cooktop stove came with a problem in one of the burners where the flame burned everything it touched. I opened a ticket in the atlas and in a few days the assistance got in touch scheduling the visit with the concert. At the time I was working so my husband was the one who received the technician, the defective part was quickly replaced and the problem was solved. Thank you so much great service! (Original) Agendamento rápido, técnico mais ágil ainda! Meu fogão Cooktop novo de fábrica veio com um problema em uma das bocas onde a chama queimava tudo que encostava. Abri um chamado na atlas e em poucos dias a assistência entrou em contato agendando a visita com e concerto. No momento estava trabalhando então quem recebeu o técnico foi meu esposo, rapidamente foi feito a troca da peça com defeito e o problema foi resolvido. Muito obrigada ótimo serviço!

(Translated by Google) Bad experience!! When buying your stove and need to convert to Natural Gas (NG - piped gas), avoid this company if the manufacturer offers you this option as technical assistance to perform the service. They treat you very badly (because it is a "free" service from the manufacturer). In other words, they think we will have to "do it with them anyway" and, as a result, they do not invest in service and competence. We are treated like garbage. In my case, in addition to the bad service, they kept me waiting all day for a technical visit that was never carried out. They don't give us satisfaction, they don't warn us about the possible problem with the visit. Run away from SLK Service!!! (Original) Experiência péssima!! Ao comprar seu fogão e precisar fazer a conversão para Gás Natural (GN - gás encanado), fuja dessa empresa se o fabricante lhe oferecer essa opção como assistência técnica para realizar o serviço. Eles te atendem muito mal (por se tratar de serviço "gratuito" do fabricante). Ou seja, eles acham que teremos que "fazer com eles de qualquer maneira" e, com isso, não investem em atendimento e competência. Somos tratados como lixo. No meu caso, além do péssimo atendimento, me deixaram o dia inteiro esperando por uma visita técnica que nunca foi realizada. Não nos dão satisfação, não nos avisam sobre o possível problema com a visita. Fujam da SLK Service!!!

Ok

Good service and specialized professionals. Bosh, GE, Atlas. I had a small problem with payment that was quickly resolved. I recommend

(Translated by Google) Very bad company, very, very, very rude and arrogant attendant, I scheduled a technical visit for 1/10/2020, I didn't go to work, I was waiting all day, at 2:00 pm on 10/01 I called to confirm if they would , again the impolite of the attendant replied rudely that the service would be until 18:00, the technician did not come, they did not give any satisfaction, on 10/02 I went to work and the technician came without warning, on 06 the attendant of the SLK league and again very badly polite and arrogant confronts me saying that I should have been waiting also on 10/02 and that the technician answers when he can, in short. Lousy and arrogant attendant, lack of company commitment to the customer, beware of companies of this type, if you have no respect for the customer or the scheduled service and are arrogant and impolite, imagine how it could be in the quality of service and after-service. (Original) Péssima empresa, atendente muito, muito, muito mal educada e arrogante, marquei um visita técnica para dia 1/10/2020 , não fui trabalhar, fiquei o dia inteiro esperando, as 14:00 do dia 01/10 liguei para confirmar se iriam, novamente a mal educada da atendente respondeu grosseiramente que a atendimento seria até as 18:00, o técnico não veio, não deram nenhuma satisfação, no dia 02/10 fui trabalhar e o técnico veio sem avisar, dia 06 a atendente da SLK liga e novamente muito mau educada e arrogante me confronta dizendo que eu deveria ter ficado esperando também dia 02/10 e que o técnico atende quando pode, Resumindo. Péssima e arrogante atendente, falta de compromisso da empresa com o cliente, cuidado com empresas deste tipo, se não tem respeito pelo cliente nem no atendimento agendado e são arrogantes e mal educados, imagine como poderá ser na qualidade de serviço e o pós atendimento.

(Translated by Google) Do not hire service from this company ever!!!!! In addition to not being punctual with the appointments, which happened in my case (3 reschedulings). They do not inform over the phone the value of the service offered. The technician arrived at my home and immediately said that my Female adapter was old and needed to be replaced, but he didn't know that I had already called to ask the price and that they were charging 55 reais for this part. Detail: I went down to the store under my house and I paid 20 reais and I even told him to use the one that was already on the stove, he didn't like it and said that the company really charges an abusive price for the piece. In the conversion (nozzle exchange) that has a factory warranty, he asked me if I had been warned about the installation and I said no, by the way, I told him that I spoke with the attendant about 3 or 4 times and she never told me about the charging the amount. As soon as he completed the service, he told me that he would be charged R$ 100 reais. I called this store and the attendant LIED saying she had told me about charging this amount. Hearing this, the technician left my residence saying that even if he was obliged by Atlas he would do the job and left my stove off !! Terrible service offered, would never recommend !!!! (Original) Não contratem serviço desta empresa jamais !!!!! Além de não serem pontuais com os agendamentos, o que aconteceu no meu caso ( 3 reagendamentos ). Não informam pelo telefone o valor do serviço oferecido. O técnico chegou a minha residência e ja logo disse que o meu adaptador Femea estava velho e precisava ser trocado, so que ele nao sabia que eu ja tinha ligado para perguntar o preço e que eles cobravam 55 reais por essa peça. Detalhe: desci na loja embaixo de casa e paguei 20 reais e ainda disse a ele para usar a que já estava no fogão, ele não gostou e disse que a empresa cobra mesmo um preço abusivo pela peça. Na conversão (troca dos bicos) que tem garantia de fabrica ele me perguntou se fora avisado sobre a instalação e eu disse que não, alias, disse a ele que falei com a atendente umas 3 ou 4 x e ela em momento algum me falou sobre a cobrança do valor. Logo que concluiu o serviço me disse que seria cobrado um valor de R$ 100 reais. Liguei nessa loja e a atendente MENTIU dizendo que havia me falado sobre a cobrança deste valor. Ouvindo isso, o técnico saiu da minha residência dizendo que nem se fosse obrigado pela Atlas faria o serviço e deixou meu fogão desligado !! Péssimo serviço oferecido, não recomendaria jamais !!!!

(Translated by Google) When budgeting, they informed that the price for installation was R$90.00 and at the time of installation they charged R$100.00. The price of the Installation Kit is well above the market value. The technician said that I could installment the amount in three times, I agreed, but I was not informed that I charged interest to pay in installments. I don't recommend this company to anyone. The receipt is in this way with the purchase value R$360.00 and the installment value R$132.17 and the final value R$396.51. Monthly charge of 4.99%. Mr. Marco Aurélio, I will forward the proof of purchase on WhatsApp to Mr. see that contradicts your answer. (Original) Quando do orçamento informaram que o preço para instalação era R$90,00 e na hora da instalação cobraram R$100,00. O preço do Kit de instalação esta bem acima do valor de mercado. O técnico falou que podia parcela o valor em três vezes, eu concordei, porém não fui informado que cobrava juros para parcelar. Não recomendo a ninguém esta empresa. No comprovante esta desta forma com o valor da compra R$360,00 e o valor da prestação R$132,17 e o valor final R$396,51. Encargo mensal de 4,99%. Sr. Marco Aurélio vou encaminhar o comprovante da compra no WhatsApp para o sr. ver que contradiz a sua resposta.

(Translated by Google) Worst service experience of my life. Never hire. I've been trying to fix my dishwasher for 7 months without success. You've had it all. More than 10 unfulfilled appointments (and in all of them you have to run after to reschedule). Technician who came to visit you to literally look at the machine and say "yeah, it's broken, you have to take it to the workshop" and charge you 50 reais for it. They take your machine and don't give you satisfaction, a deadline for return, nothing. Then out of nowhere they call you, tell you how much it costs and don't explain anything, what will be done, what part will be replaced, what is the deadline, form of payment, nothing. Repair of more than 800 reais that did not fix, continued with the exact same defect (which only appears after 15 minutes of the machine working, which leads me to believe that they did not even wait 15 minutes with the machine working to validate the repair before me give back). Wrong machine returned (I was returned someone else's machine, much bigger than mine). Person who comes to return the machine does not know how to install it, "I'm just the delivery guy". Today was time to pick up the machine, there's no place to park it, so the technician left. The technician does not have a cart to load the machines. It is a total lack of professionalism, on a level like no other. And I still have no solution, after spending almost 900 reais and 7 months of many calls, a lot of patience, a lot of waiting for nothing. (Original) Pior experiência de serviço da minha vida. Não contratem jamais. Estou há 7 meses tentando consertar minha máquina de lavar louças sem sucesso. Já teve de tudo. Mais de 10 agendamentos não cumpridos (e em todos você que tem que correr atrás pra reagendar). Técnico que veio fazer visita pra literalmente olhar pra máquina e falar "é, tá quebada, tem que levar pra oficina" e te cobrar 50 reais por isso. Levam sua máquina e não te dão uma satisfação, um prazo pra devolução, nada. Aí do nada te ligam, falam quanto custa e não explicam nada, o que vai ser feito, que peça vai ser trocada, qual é o prazo, forma de pgto, nada. Conserto de mais de 800 reais que não consertou, continuou com o exato mesmo defeito (que só aparece depois de 15 minutos da máquina funcionando, o que me leva a crer que sequer esperaram 15 minutos com a máquina funcionando pra validar o conserto antes de me devolver). Devolução de máquina errada (me devolveram a máquina de outra pessoa, muito maior que a minha). Pessoa que vem devolver a máquina não sabe instalar, "sou só o entregador". A de hoje foi na hora de recolher a máquina, não tem lugar pra estacionar aí o técnico foi embora. O técnico não tem carrinho pra carregar as máquinas. É uma falta total de profissionalismo, num nível sem igual. E sigo sem solução, depois de gastar quase 900 reais e 7 meses de muitas ligações, muita paciência, muita espera a toa.

(Translated by Google) I requested the conversion of gas from my stove and I already started having problems with the provision of services, as they sent the employee without authorization to enter the building, so I was more than 3 days without gas due to this. Arriving here, the uniformed employee named Flávio Roberto de Souza, did not tell us anything about the service. We showed him the location of the stove and he got to work. After about 30 minutes he called us to show and gave us a bill, I open the door and he didn't come out, he asked if I was going to pay with pix or cash. I made the payment because I thought it was standard, and I would not argue with the employee. I made the pix for his private account (attached). Checking the Atlas website, I saw that the conversion is free, so I contacted support via whatsapp (attached). The audience in turn argued with me; transferred the blame for what happened to me, asking why I paid for the service (????????) Anyway, I demand a solution and I want my refund. (Original) Solicitei a conversão do gás do meu fogão e já comecei tendo problemas com a prestação de serviços, pois eles enviaram o funcionário sem a autorização para entrar no prédio, então fiquei mais de 3 dias sem gás devido a isso. Chegando aqui, o funcionário uniformizado chamado Flávio Roberto de Souza, não nos comunicou nada sobre o serviço. Nós mostramos o local do fogão e ele começou o trabalho. Após cerca de 30 minutos, ele nos chamou para mostrar e nos deu uma nota, eu abro a porta e ele não saiu, perguntou se eu ia pagar com pix ou dinheiro. Eu realizei o pagamento pois imaginei que fosse padrão, e não iria discutir com o funcionário. Fiz o pix para uma conta particular dele (em anexo). Checando o site da Atlas, vi que a conversão é gratuita, então entrei em contato com a assistência, via whatsapp (em anexo). A assistência por sua vez, discutiu comigo; transferiu a culpa do ocorrido para mim, perguntando por que eu paguei pelo serviço (????????) Enfim, exijo uma solução e quero meu estorno.

My freezer is out of production, but they got the original door rubber for me super fast! Very attentive service, which I have been using for a long time.

From the first service I had a good experience, the installation also had the technician Rui super polite and kind… Thank you for the service 🙏🏼

Very good service, technician Rafael 10 out of 10, very honest, he explained to me step by step what I would need to do, he managed to solve a problem that I had had for a while and couldn't find a fix anywhere.

Excellent service.

(Translated by Google) As reported by other customers, the stove company I bought I recommend this company. I scheduled the service, it is not possible to schedule a specific period, but there was an inconvenience and they were not. I missed work that day and considering what had happened, they said that the next day I would be seen by appointment. On the scheduled day, they called me, 4 hours before the agreed time, informing that the technician was there, but I was not there and could not return because I was going to another region; they allowed an appointment and then went at another time and didn't give any solution. An inconvenience can happen, but I found lack of respect with the customer two faults in a row. (Original) Como relatado por outros clientes, a empresa do fogão que comprei indico esta empresa. Agendei o atendimento, não é possível marcar um período especifico, mas houve um inconveniente e não foram. Eu faltei no trabalho nesse dia e considerando o ocorrido falaram que no dia seguinte seria atendida por agendamento com horário. No dia agendado eles me ligaram, 4 horas antes da hora combinada, informando que o técnico foi no local, mas eu não estava e não poderia retornar porque ia para outra região; eles permitiram marcar e depois foram em outro horário e não deram nenhum solução. Um inconveniente pode acontecer, mas achei falta de respeito com o cliente duas faltas na sequência.

(Translated by Google) Does not provide service with credibility. Schedule technical service does not come. They always excuse that the technical cell phone is turned off. The company does not hire their service has no credibility. (Original) Não presta serviço com credibilidade agenda serviço técnico não vem dão sempre desculpa que celular técnico está desligado péssima.empresa não contrata serviço deles não tem credibilidade funcionárias todas mal educadas

(Translated by Google) I scheduled a Fisher cooktop conversion for 3/15 and strangely the technician appeared on 3/5 at the address, and I haven't even moved yet. On 03/12 and on 03/15 I called the assistance to confirm the visit that was confirmed, but no one came and no one answered the phone. I am reading the comments about technical assistance and scared, because apparently poor service and a lack of professionalism are common. It scares me because there are so many people looking for a job opportunity and others with laziness and ill will. How do brands allow these locations to perform services for them? (Original) Agendei uma conversão de cooktop da Fisher para o dia 15/03 e estranhamente o técnico apareceu no dia 5/03 no endereço, sendo que eu nem havia me mudado ainda. No dia 12/03 e no próprio dia 15/03 eu liguei na assistência para confirmar a visita que foi confirmada, porém ninguém apareceu e ninguém atende o telefone. Estou lendo os comentários a respeito da assistencia tecnica e assustada, pois aparentemente é comum o mal atendimento e a falta de profissionalismo. Me assusta pois há tantos pessoas em busca de uma oportunidade de trabalho e outras com preguiça e má vontade. Como as marcas permitem que esses locais executem serviços por eles?

(Translated by Google) I bought a new Fischer stove and I have already scheduled it twice in a row to convert it to GN via warranty, and in none of them I was even satisfied. In the meantime, I don't have a stove at home. Bad experience that Fischer offers its customers through partners like this one. (Original) Comprei um fogão Fischer novo e já agendei duas vezes seguida a conversão dele pra GN via garantia, e em nenhuma delas me deram nem ao menos satisfação. Enquanto isso fico sem fogão em casa. Péssima experiência que a Fischer oferece aos seus clientes através de parceiros como este.

(Translated by Google) My experience was terrible. I was given a budget of 290 reais. And on the day the stove was installed, I was given the value of 360. It is absurd !! I was assured that my stove would be working with the budget that was given to me and arriving here included pieces that nobody informed me that would be necessary. When I complained I had no support. No discount or ease of payment. The only good part was the technician's agility and friendliness. But I still need to test the stove ... (Original) Minha experiência foi pessima. Me passaram um orçamento de 290 reais. E no dia da instalacao do fogao me passaram o valor de 360. É um absurdo!! Me garantiram que meu fogao estaria funcionando com o orçamento que foi me passado e chegando aqui incluiram peças que ninguem me informou que seriam necessarias. Ao reclamar nao tive nenhum respaldo. Nenhum desconto e nem facilidade no pagamento. A unica parte boa foi a agilidade e simpatia do tecnico. Porem ainda preciso testar o fogao...

Relatos de falta de comprometimento são reais, após marcaram de ir 3 vezes e nao aparecerem, quando foram não levaram a peça correta para manutenção. Péssimo atendimento, pessimo comprometimento. Sugiro aos que tiverem problemas entrarem como vou fazer nos pequenas causas, é simples e essa empresa facilita muito a causa ganha.

Apparently, it is common practice for this company to have no respect for consumers. I purchased the stove from Atlas, which recommends this company to carry out the conversion, they called me to schedule an appointment but at the time I couldn't answer, I returned and they said that the technician came to my home even without an appointment (?) at 8 am (like that the technician comes to the location without an appointment and outside of business hours since it is a condominium), I thought it was strange, but ok. I told them they had to notify me because I had to go to the location. They scheduled it for 08/28, I asked if the attendant could schedule it for the morning, she said yes and that the technician would let me know shortly before arriving at the location. Well, I waited all morning and nothing, I called in the afternoon and she said he would come by 5pm. I waited and nothing. Shortly after 5pm she called me saying that the technician couldn't come, and rescheduled for the next day. And guess what? Did not come. Throughout the day I called both assistance and Atlas and they GUARANTEED that the technician would come on time (as I live in a building and service providers cannot come in after 5pm). Detail, in one of the calls the SLK attendant tried to speak to the technician several times and was unable to do so. I waited and nothing. Every time I called there they said something, as I complained to Atlas and they got in touch, they tried to give another version, and only then did they contact me. I asked Atlas to change the assistance because I no longer want anything linked to this company and I suggest that everyone does the same, avoid this company and complain directly to whoever hires their service, perhaps this way they will have more respect for the consumer. I'm only giving one star because I can't give 0.

They left me waiting all day to do the stove conversion and nothing showed up. Terrible!!! And they weren't even satisfied.

I need a stove conversion and I just can't get a hold of them. The phones don't work and they haven't called me.

(Translated by Google) Fast and effective service (Original) Atendimento rápido e eficaz

(Translated by Google) Well, this is the second time that I have been in contact with SLK, I have always been very well attended, the technicians understand well, they are efficient, they do exactly what has been agreed. (Original) Bom, é a segunda vez que entro em contato com a SLK, sempre fui muito bem atendida,os técnicos entendem bem, são eficientes, cumprem direitinho o que foi combinado.

(Translated by Google) Good service from employees (Original) Bom atendimento dos funcionários

(Translated by Google) They take a long time to solve the problem! My machine has an extended warranty and I have been waiting for the technician to return since 07/30/20 with the part. As the machine broke down just before the 30th, it's been almost a month since it stopped ... (Original) São bem demorados para resolver o problema! A minha máquina tem garantia estendida e estou aguardando o retorno do técnico desde o dia 30/07/20 com a peça. Como a máquina quebrou um pouco antes do dia 30, já está quase fazendo um mês que a mesma está parada...

(Translated by Google) The purchase arrived just right, but the carrier delayed a lot. Good service from the seller (Original) A compra chegou certinho,porém a transportadora atrasou muito.Bom atendimento do vendedor

(Translated by Google) Good because I found the product I needed but totally unpleasant to see the crown inside the counter fighting with everyone, without even saying a "good afternoon" to those who arrive, filling the bag of the boy who served me (very well, by the way) and leaving a very heavy air in the environment. Every second I just wanted to get out of there, I don't recommend it unless it's the only way out! (Original) Bom porque encontrei o produto que precisava mas totalmente desagradável ver o coroa do lado de dentro do balcão brigando com todo mundo, sem dar nem um "boa tarde" pra quem chega, enchendo o saco do garoto que me atendeu (muito bem por sinal) e deixando um ar muito pesado no ambiente. A cada segundo só queria sair dali, não recomendo a não ser que seja a única saída!

(Translated by Google) What is it, and where is Slk because I don't know (Original) O que é, e onde fica o Slk Pq eu não conheço

(Translated by Google) Terrible, the technician came to my house 5 times, and always with a soft conversation. They should be ashamed, as they schedule the day and it doesn’t even show up, half-hearted company that wins on people's backs I don't recommend it to anyone (Original) Péssima, o técnico veio na minha casa 5 veze,e sempre com uma conversa mole.deveriam ter vergonha, pois agendam o dia e nem aparece, empresa meia boca que ganha nas costas das pessoas Não recomendo pra ninguém

(Translated by Google) I asked for assistance, my address was wrong, they were extremely BAD EDUCATED and refused to go to the correct address (which is 5 min from where they were). The technician was rude to the doorman who answered, I left work early to receive them, I owe hours and I was not answered. Note: The address was passed correctly. I suggest prioritizing customer service over the technicians' temperament. (Original) Fiz a solicitação da assistência, erraram meu endereço, foram extremamente MAU EDUCADOS e se recusaram a ir pro endereço correto (que é 5 min do local que estavam). O Técnico foi grosseiro com o porteiro que o atendeu, eu sai do trabalho mais cedo pra recebe-los, estou devendo horas e não fui atendido. Obs: O endereço foi passado corretamente. Sugiro priorizar o atendimento ao cliente do que o temperamento dos técnicos.

(Translated by Google) I went to make a budget for a microwave and the technician said right away that it wasn't worth it. Honest!!! Rare thing today! 👏👏👏 (Original) Fui fazer um orçamento de um microondas e o técnico de cara já disse que não valia q pena arrumar. Honesto!!! Coisa rara hj em dia! 👏👏👏

(Translated by Google) The service is wonderful and you feel that your problem is a desire to be solved by them. (Original) O atendimento é maravilhoso e você sente que seu problema é um desejo a ser resolvido por eles.

(Translated by Google) They left me unattended for a period, without the technician coming to do the job and they left me without a stove, the technician said he could have come even on Saturday. (Original) Me deixaram sem atendimento por um período,sem que o técnico viesse fazer o serviçoe deixaram sem fogão, o técnico disse que poderia ter vindo até no sábado .

(Translated by Google) I was waiting for the company to contact you for a few days, but after reading the comments I'm glad I didn't do the service. I've never seen so many complaints from a company, one story more absurd than the other. I even went to a cafe to read them all lol. Finally, if you're smart, run away. (Original) Estava aguardando o contato da empresa a alguns dias, mas depois de ler os comentários estou feliz de não ter feito o serviço. Nunca vi tantas reclamações assim de uma empresa, uma história mais absurda que a outra. Passei até um cafezinho pra ler todas kkkk. Por fim, se for esperto, fuja.

(Translated by Google) I did not perform the service, I did it with another company that presented a better price. (Original) Não realizei o serviço, fiz com outra empresa que apresentou um preço melhor.

(Translated by Google) Reasonable service, because he arrived before the appointment and as there was no one wanted to leave. But after the installation there was a gas leak and they returned for repair. Another negative point is the price. I found the stove installation to be very expensive for R $ 330. I may be mistaken but I think they earn on top of the pieces they sell, but I think they shouldn't since the visit is charged. (Original) Atendimento razoável, pois chegou antes do combinado e como não tinha ninguém quis ir embora. Mas depois da instalação teve vazamento de gás e eles retornaram para o conserto. Outro ponto negativo é o preço. Achei bem caro a instalação do fogão por 330 reais. Posso estar enganado mas acho que eles ganham em cima das peças que vendem, mas acho que não deveriam uma vez que é cobrado a visita.

(Translated by Google) Bad for the requested place. To make a budget it was good but still under warranty they do not return the customer the time and day but they do not comply I do not recommend I am here waiting for a technician because the place said on time. Commercial until 28:00 hours I would be here because I didn't go to work waiting and they didn't come and they don't even answer me (Original) Péssimo ao lugar pedido. Pra fazer orçamento foi bom mas ainda na garantia não dão retorno ao cliente agrndam horário e dia mas não cumprem não recomendo estou aqui aguardando técnico pois ao lugar disseram no horário. Comercial até às 28;00horas estaria aqui pois não fui ao trabalho esperando e não vieram e nem me respondem

(Translated by Google) They scheduled the execution of a conversion service, the service was not done, they did not communicate that it would not be done and they want to reschedule for after Christmas. Smaltec indicated the representation, however the service is terrible. They should reconsider the indication so as not to stain the stove's brand. (Original) Agendaram a execução de um serviço de conversão, o serviço não foi feito, não comunicaram que não seria feito e querem reagendar para após o natal. A smaltec indicou a representação, contudo o serviço é péssimo. Deveriam reconsiderar a indicação para não manchar a marca do fogão.

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(Translated by Google) I always find the parts I'm looking for from my refrigerator, GE line side by side. Price a little steep, but at least the pieces are available. Water filter, defrost resistance. (Original) Sempre encontro as peças que busco da minha geladeira, linha GE side by side. Preço meio salgado, mas ao menos as peças estão disponíveis. Filtro de água, resistência para degelo.

(Translated by Google) I left an electrolux tumble dryer for quote and repair. And, after more than 1 month waiting, I chose to get in touch to find out about the budget. The answer was that the technician did not know how to budget the electrolux dryer. He also reported that the machine was imported and the machine is national. Then, he simply informed that he had no way to provide a budget!. Terrible service and no problem resolution! (Original) Deixei uma máquina de secar electrolux para orçamento e conserto. E, após mais de 1 mês aguardando, optei por entrar em contato para saber sobre o orçamento. A resposta foi de que o técnico não sabia fazer o orçamento da máquina de secar electrolux. Ainda relatou que a máquina era importada e, a máquina é nacional. Então, simplesmente informou que não tinha como fornecer orçamento!. Péssimo atendmento e sem resolução do problema!

(Translated by Google) Every time I needed it I was very well attended by professionals who understand the subject and make sure to attend well. (Original) Todas as vezes que precisei fui muito bem atendida por profissionais que entendem do assunto e fazem questão de atender bem.

(Translated by Google) NOT ON THE MARKED VISIT. Terrible experience. And it was the second time that this happens. I thought it was punctual the first time I asked to install a hood. I missed my Saturday because I was waiting for a visit to check a cooktop that is leaking gas. I called the store and reported that they tried it by intercom, that security went up in the apartment. NO SECURITY does this in my condo because they are not paid for it and I postponed a trip out and was awake at the moment waiting for this visit eagerly. (Original) NÃO FORAM NA VISITA MARCADA. Péssima experiência. E foi a segunda vez que isso acontece. Achei que foi pontual da primeira vez que pedi pra instalar uma coifa. Perdi meu sábado porque fiquei esperando a visita para verificar um cooktop que esta vazando gás. Liguei para a loja e informaram que a tentaram por interfone, que o segurança subiu no apartamento. NENHUM SEGURANÇA faz isso em meu condomínio pois não são pagos para isso e, adiei uma saída de viagem e estava acordado no momento esperando esta visita ansiosamente.

(Translated by Google) Great service (Original) Um ótimo atendimento

(Translated by Google) They always answered me very well, only once I called and the attendant was very harsh with me. But in return, they solved all my problems. (Original) Sempre me atenderam muito bem, apenas em uma vez que liguei e a atendente foi bem ríspida comigo. Mas, em contrapartida, resolveram todos os meus problemas.

(Translated by Google) Oops (Original) Ops

(Translated by Google) Great place to buy Atlas parts (Original) Otimo lugar para comprar pecas da Atlas

(Translated by Google) In January 2020 they came to my residence and charged for the first visit to review a hood. It was agreed and scheduled to remove the equipment and it would be necessary to cut the plaster on the second visit. Upon arriving on the second visit, they said that they were unaware of the fact that they needed a plasterer and that it was not their fault. Note: the second visit was scheduled for Wednesday 1/15/20, showed no sign of life and appeared on 1/16/20 without warning in the morning and without the necessary resources aware of the need to remove the equipment. They left my house leaving the parts disassembled and when calling for assistance trying to speak with someone "responsible" they claimed that this manager was in a meeting and that he would leave my phone and he would return. I didn't leave the phone because I thought it was an insult; a company that does not deserve to be considered for lack of respect, professionalism, planning, communication and technical competence. (Original) Em Janeiro de 2020 vieram a minha residência e cobraram pela primeira visita para revisar uma coifa. Foi acordada e agendada a retirada do equipamento sendo que seria necessário o corte de gesso na segunda visita. Ao chegar na segunda visita disseram que desconheciam o fato de necessitar um gesseiro e que não tinham culpa. Nota: foi agendada para 4a feira 15/1/20 a segunda visita, não deram sinal de vida e apareceram dia 16/1/2020 sem avisar pela manhã e sem os recursos necessários conhecimento da necessidade da retirada dó equipamento. Saíram da minha casa deixando as peças desmontadas e ao ligar para a assistência tentando falar com alguém “responsável “ alegaram que este gerente encontrava-se em reunião e que deixasse meu telefone que ele retornaria. não deixei o telefone por julgar um desaforo; uma empresa que não merece ser considerada pea falta de respeito, de profissionalismo, de planejamento, de comunicação e de competência técnica.

(Translated by Google) Very expensive services (Original) Muito caro os serviços

(Translated by Google) They were super correct. I bought a trim for the Continental Evolution washing machine (which no longer exists). It was compatible and did not seal the lid of the machine enough. I took it back and immediately returned the money via credit card (which was the form of payment I made). Thanks (Original) Foram super corretos. Comprei uma guarnição para a maquina de lavar Continental Evolution( que não existe mais ). Era compatível e não vedou o suficiente a tampa da máquina. Levei de volta e na mesma hora devolveram o dinheiro via cartão de credito ( que foi a forma de pagamento que realizei). Obrigada

(Translated by Google) So far we are waiting for the technician who would come today to convert the stove. I asked him what time he would come and the very "attentive" attendant replied: during business hours, there is no right time! Unforeseen events happen, we know. However, the company could pay a little more attention to the customer, calling to reschedule the visit. I left one person available all day, and nothing. Apparently tomorrow will be no different, and I still have to call to find out why they didn't come. If I had known that the conversion was done by this company, with this assessment, I wouldn't have even bought it. (Original) Até agora estamos aguardando o técnico que viria hoje fazer a conversão do fogão. Questionei o horário que ele viria e a atendente muito "atenciosa" respondeu: dentro do horário comercial, não tem horário certo! Imprevistos acontecem, sabemos. Porém a empresa poderia dar um pouco mais de atenção ao cliente, ligando para reagendar a visita. Deixei uma pessoa o dia todo disponível, e nada. Pelo visto amanhã não será diferente, e ainda terei que ligar para saber por que não vieram. Se soubesse que a conversão era feita por essa empresa, com essa avaliação, não teria nem comprado.

(Translated by Google) My brewery went to repair 3 x and last time it was 3 months there and the piece never arrived. Lousy and with no respect for the customer. (Original) Minha cervejeira foi para conserto 3 x e na ultima vez ficou 3 meses la e a peca nunca chegava. Péssimos e sem respeito ao cliente.

(Translated by Google) Very good service, the service I had to take again because it didn't work! (Original) Atendimento muito bom, o serviço tive que levar novamente pois não funcionou!

(Translated by Google) Met the needs ... (Original) Atendeu as necessidades...

(Translated by Google) Potato Snack cold Mucha (Original) Lanche frio batata mucha

(Translated by Google) Poor service, schedule, don't show up, don't even give satisfaction. I do not recommend! (Original) Péssimo atendimento, agendam, não aparecem, sequer dão satisfação. Não recomendo!

(Translated by Google) I'm just trying to call but the number just gets busy (Original) Só estou tentando ligar porém o número só dá ocupado

(Translated by Google) Terrible. It took me 10 days to give me a budget to get a microwave, after much insistence they gave me an absurd amount of R $ 380.00. Of course, I didn't have it done, but I had to pay the fee of R $ 30.00. I had it arranged in another assistance, to my surprise the same repair was R $ 85.00. PICKS! (Original) Pessimo. Demoraram 10 dias pra me dar um orçamento pra arrumar um micro ondas, depois de muita insistência me passaram um valor absurdo de R$ 380,00. Logico que não mandei fazer, mas tive que pagar a taxa de R$30,00. Mandei arrumar em outra assistência, para minha surpresa o mesmo conserto ficou R$ 85,00. PICARETAS!

(Translated by Google) Answered well over the phone, but it took (Original) Atenderam bem pelo telefone, mas demorou

(Translated by Google) I called ... I was well attended .... I was in place to remove the piece and tb I was well answered ... the place is 25 km from my house ... only place I found the GE refrigerator part that is outside line ... thanks ... (Original) Liguei...fui bem atendida....estive no local para retirar a peça e tb fui bem atendida...o local é 25 km da minha casa...único local que encontrei a peça da geladeira GE que está fora de linha...valeu...

(Translated by Google) Total disregard for the customer. Apparently the boss in this business are the technical living in a bad mood. I do not recommend. (Original) Total descaso com o cliente. Pelo visto quem manda nessa empresa são os técnicos que vivem de mau humor. Não recomendo.

(Translated by Google) Hi. The place to buy parts. I haven't seen the services alley without knowing if they really do. (Original) Oi.o lugar para co.prar peças. Não vi beco os serviços sem sei se real.ente fazem.

(Translated by Google) Terrible attendance. I was charged 4 times the price of the pieces. In addition to not performing the service. I requested the conversion from LPG to GN and the technician did not change the nozzles. They are the same beaks. Incompetent (Original) Péssimo atendimento. Me cobraram 4 vezes mais o preço das peças. Alem de não realizarem o serviço. Solicitei a conversão de GLP para GN e o técnico não fez a troca dos bicos. São os mesmos bicos. Incompetentes

(Translated by Google) I was called to schedule the installation of the Atlas stove, I paid a person to stay at my house all day 2/17/20 nobody came and they were not even satisfied. An absurd. And yes, there is no education. (Original) Me ligaram para agendar a instalação do fogão Atlas, paguei uma pessoa para ficar na minha casa o dia inteiro 17/02/20 ninguém apareceu e nem deram satisfação. Um absurto. E sim não tem educação nenhuma.

(Translated by Google) Rude, terrible service. (Original) Mal educados, péssimo serviço.

(Translated by Google) Service 10 (Original) Atendimento 10

(Translated by Google) Good (Original) Boa

Sobre o agendamento entraram em contato logo para agendar, solicitei que me ligassem no dia da reversão do cooktop pelo o menos uma hora antes e me ligaram,pois não moro no local ainda mais o técnico que foi prestar o serviço muito Grosso ,tanto por telefone comigo como pessoalmente com meu marido....o motivo dessa grosseria era por que tinha esperado 5 minutos para ser atendido na portaria, entrou para fazer a reversão reclamando que não tinha que esperar por o cliente....entendo que todos corremos muito....inclusive ele , mais isso não justifica a grosseira e a falta de impatia com o cliente. Deixo aqui minha insatisfação com o prestador Luís Henrique para que ele não continue sendo grosso com os clientes que colaboram para o seu serviço. Tambem registrei a reclamação na Dako onde adquiri o produto, sobre rever seus prestadores.

(Translated by Google) It has parts from all brands la (Original) Tem peças de todas as marcas la

(Translated by Google) Good store, original products always indicate (Original) Boa loja , produtos originais sempre indico

(Translated by Google) Had I looked at the reviews before and would not have wasted time and money! Technician does not arrive on time and when he arrives he gives the diagnosis without looking or dismounting. He said there were no spare parts. If he'd believed he would have spent a fortune in a new electric oven. I called another who found the correct defect and did the repair. I had to pay $ 50.00 for the visit of an incompetent and irresponsible. Bosch should be ashamed to place such assistance as authorized! (Original) Tivesse eu olhado os comentários antes e não teria desperdiçado tempo e dinheiro ! Técnico não chega na hora e quando chega dá o diagnóstico sem olhar, nem desmontar. Disse que não havia peças de reposição. Se tivesse acreditado teria gasto uma fortuna em um forno elétrico novo. Chamei outro que constatou o defeito correto e fez o conserto. Tive que pagar R$ 50,00 da visita de um incompetente e irresponsável. A Bosch deveria ter vergonha de colocar uma assistência dessas como autorizada !

(Translated by Google) Functional Joseane picks up the phone and puts the phone in recording mode or even letting the customer speak (Original) Funcionaria Joseane atende o telefone e coloca o telefone em modo de gravação nem deixando sequer o cliente falar

(Translated by Google) No Stock Control (Original) Sem controle de estoque

(Translated by Google) Good (Original) Boa

(Translated by Google) A big disregard for those who need technical assistance from Esmaltec. I want to convert my stove to natural gas and received the absurd information that the technician can pass in my house between 8 and 18 hours. Since I need the service done, I lost a day's work waiting for the technician, but to my surprise, he did not show up. That's right, I got stuck at home because, as the clerk said, "Your address is on the technician's route" and he did not show up. To close the complete amateurism and lack of preparation, no one from the company contacted to explain what happened. Continuing ..... A day later, I received the response from this comment on Google where the company says it has completed customer service. Strange, I can not really understand what they meant by this, since the technician has not yet appeared and apart from this response the company did not bother to inform me why I did not have the service performed. A more detailed explanation is needed. Every day more dissatisfied with the quality of service provided by SLK. (Original) Um grande descaso com aqueles que precisam de assistência técnica da Esmaltec. Quero converter meu fogão para gás natural e recebi a absurda informação que o técnico poderá passar em minha casa no horário entre 8 e 18 horas. Como preciso que o serviço seja feito, perdi um dia de trabalho esperando o técnico mas, para minha surpresa, ele não apareceu. Isto mesmo, fiquei preso em casa porque, como a atendente falou: "Seu endereço está na rota do técnico" e ele não apareceu. Para fechar o completo amadorismo e falta de preparo, ninguém da empresa entrou em contato para explicar o ocorrido. Continuando..... Um dia depois, recebi a resposta deste comentário no google onde a empresa diz ter concluído o atendimento do cliente. Estranho, na verdade não consigo entender o que quiseram dizer com isto, já que o técnico ainda não apareceu e fora esta resposta a empresa não se deu ao trabalho de me informar o motivo de eu não ter tido o serviço realizado. Uma explicacao mais detalhada sebfaz necessária. A cada dia mais insatisfeito com a qualidade da prestação de serviço realizada pela SLK.

(Translated by Google) Attentive (Original) Atenciosos

(Translated by Google) Service scheduled by Atlas for 28/12 and the technician did not show up. I contacted SLK I talked to Raquel, Erica and Scarlet and all I heard was that I should wait until 6:00 PM. Erica assured me that there were two technicians working in my area (Johnatan and Bruno) and that the next day (Saturday) they would work until noon. But the information given by Scarlet on Saturday at 8:11 am was that there was no technician and that I could only be answered on Wednesday 01/01. I want to point out that I have not had a stove since Dec. 12, when I was given the product that does not work electrical part, since then I have been trying to exchange it since it was delivered with addiction, not being successful until the moment I decided to trigger the technical assistance. I have tried to act in the most consistent way possible and since I requested the exchange of the product I have not made use of it. I regret that such seriousness does not apply to the company which carried out the sale or to the company providing maintenance services. (Original) Serviço agendado pela Atlas para 28/12 e o técnico não apareceu. Fiz contato com a SLK falei com a Raquel, com a Érica e com a Scarlet e tudo que ouvi foi que deveria aguardar até às 18h. A Érica me garantiu que havia dois técnicos trabalhando na minha região (Johnatan e Bruno) e que no dia seguinte (sábado) ambos trabalhariam até às 12h. Pórém a informação dada pela Scarlet nos sábado às 8:11h foi que não havia técnico e que eu só poderia ser atendida na quarta-feira 02/01. Quero ressaltar que estou sem fogão desde 15/12, quando foi entregue o produto que não funciona parte elétrica, desde então venho tentando a troca já que foi entregue com vício, não tendo sucesso até o momento resolvi acionar a assistência técnica. Tenho procurado agir da maneira mais coerente possível e já que solicitei a troca do produto não tenho feito uso do mesmo. Lamento que tal seriedade não se aplique à empresa que realizou a venda nem a empresa que presta serviços de manutenção.

(Translated by Google) Attendants do not respect customers. Grosses to the extreme. I felt like crap. They seem to be doing us favor ... and a favor with much unwillingness. Too sad. . (Original) Atendentes não respeita os clientes. Grosserias ao extremo. Se senti um lixo. Parecem que estão fazendo favor... e um favor com muita má vontade. Triste demais. .

(Translated by Google) I am looking for a job. First impression the worst possible! Let's see if the technician will appear on the scheduled day. (Original) Atendente super mal educada está ocupando uma vaga de emprego uma alguém que queira trabalhar !!!! Primeira impressão a pior possível ! Vamos ver se o técnico aparecerá no dia agendado.

(Translated by Google) Poorly the technician came in hunt charged the visit was in a bad mood just looked said that the company would give the budget spent a week and nothing. (Original) Péssimo o técnico veio em caza cobrou a visita estava de mal humor só olhou disse que a empresa daria o orçamento passou uma semana e nada.

(Translated by Google) Technical support and sales of.pecas, good service (Original) Assitncia tecnica autorizada e vendas de.pecas, bom atendimento

(Translated by Google) Think about being poorly attended: Manager escapes not to answer, the technician is never and meets rude. FISHER should disqualify this assistance !!! (Original) Pense em ser mal atendido: Gerente foge para não atender, o técnico nunca está e a atende mal educada. FISHER deveria descredenciar essa assistência!!!

(Translated by Google) I was in the place to withdraw, an order, good service. (Original) Estive no local para retirar , um pedido , bom atendimento.

(Translated by Google) Poor service, lack of commitment to the client, rude attendant. (Original) Péssimo atendimento, falta de comprometimento com o cliente, atendente mal educada.

(Translated by Google) Very rude receptionist, did not even expect me to mention the name of the washing machine brand and already came with coarse loud talking on the phone. (Original) Atendente muito mal educada, não esperou nem eu falar o nome da marca da lavadora e já veio com grosseira falando alto ao telefone.

(Translated by Google) Technical assistance also for laundry centrifuges especially Mueller brand, charge service fee to analyze the problem. For better access it is better to follow Av. Washington Louis sense neighborhood. (Original) Assistência técnica também para centrífugas de roupa especialmente as da marca Mueller, cobram taxa de serviço para análise do problema. Para melhor acesso é melhor seguir a Av. Washington Luís sentido bairro.

Company does not keep appointments, they have already booked three times and did not show up. And today I called because they don't even do that, I spoke to Mr Marcos who is uneducated, doesn't know how to listen, shouts at customers. And he told me that his coach is right to go whenever he wants and on the day he wants. The technician is in charge of the company. Company without management

Good service.. they solved my problem.. I highly recommend

Great service. Super flexible schedule and super prepared and kind technician.