Absurd waiting time for an emergency service. Without even risk assessment for 40min. Complaints of delays everywhere. We gave up, asked to cancel the service and went looking for another place. Unfortunate. They don't even bother explaining or apologizing. They must think it's normal.

Very cold place, it's so inhumane that they put on air conditioning. We come without shirts and end up feeling sick in a place where we should be able to restore our health. Model; You need to review this rule. People get worse that way.

2 years ago, the Intermedica agreement was good, but the quality had a very considerable change! I went to the Model Hosp at 11pm and the receptionist informed me that the waiting time for the General Clinic was 3 hours, absurd!!!! 3 hours is the waiting time at SUS at times of high patient flow! Then I went to Samaritano hospital, where I was informed that general practitioner care was only available at Modelo. In other words, it’s not worth it!! Frustrating situation, which is neither the first nor the second time it has happened!

Precisei ficar internada com meu bebê de quatro meses que só mama no peito. No local onde ficamos o acesso é restrito e não pude me ausentar do bebê nem pra tomar água. O hospital, mesmo após ter emitido a papelada da internação nos manteve no PS ( e ficou recebendo honorários de internação do convênio), não serviu a dieta de acompanhante (amamentei o dia todo sem comer e sem poder sair pra nada, pois o bebê estava ligado ao soro na veia). Descaso total. Os médicos e enfermagem estão se desdobrando para dar conta da demanda, pois a administração gananciosa admite todo mundo que chega na recepção, mas depois que recebem dos convênios, começa o descaso. Avisei que estava sem receber a comida o dia todo, por três turnos diferentes de médicos. Traziam comida com etiquetas trocadas e não me serviram nada! Vou reportar ao convênio, pois todas as outras mães que estavam comigo também assinaram a papelada de internação e não subiram para os quartos. Administração Gananciosa e desumana.

(Translated by Google) Doctors of the ready care unprepared famous doctor Google. Nurse boss needs to learn to be attentive and listen to patients No one comes to play in the hospital, especially people who are in extreme pain (Original) Médicos do pronto atendimento despreparados famoso médico Google. Enfermeira chefe precisa aprender ser atenciosae ouvir os pacientes ninguém vem pra brincar em hospital principalmente pessoas que estão com dores ao extremo

Extremely disorganized, they told me to take a shower for surgery in a bathroom that was disgusting, I waited for hours after the procedure unnecessarily. The hospital is terrible!

Terrible! 24 hours of fasting to undergo surgery and they didn't do it due to lack of equipment. In addition to leaving the patient alone in the room for 6 hours without any supervision.

(Translated by Google) Today was the first time I tried to use the covenant and I have repented. The reception service was great but that's it! After waiting an hour and a half, we were not even called for screening. We gave up. I took my son to UPa and in 40 minutes was properly assisted, x-ray done and medicated. (Original) Hoje foi a primeira vez que tentei usar o convênio e já me arrependi. O atendimento da recepção foi ótimo mas só isso ! Depois de esperar uma hora e meia, sequer fomos chamados para triagem. Desistimos. Levei meu filho no UPa e em 40 minutos foo devidamente assisrido, raio x feito e medicado.

(Translated by Google) I got here at 11 was answered, the doctor told urine tests picked and put in this box ... I fa 1: 30 and the pee's in the same place I left, lack of respect for patients. (Original) Cheguei aqui às 11 fui atendida ,a médica pediu exames de urina colhi e coloquei na tal caixinha...já fa 1 :30 e o xixi tá no mesmo lugar que deixei,falta de respeito com os pacientes.

Fast and humanized service. Cozy environment.

The least they should offer is a decent waiting chair...on-time service and consideration for elders.

Same as SUS if not worse, very time consuming

The hospital has doctors who complain about salaries for their own patients... Doctor left duty without informing anyone

(Translated by Google) I have a South America plan and the hospital refused to take the cast off my arm. Said I had to go to the hospital that had put the plaster. He said the plaster technician wouldn't take it, just put the plaster on. So absurd that it is not even worth commenting. (Original) Tenho plano Sul América e o hospital se recusou a tirar o gesso do meu braço. Disse que eu tinha que ir no hospital que tinha colocado o gesso. Disse que o técnico de gesso não tirava, só colocava o gesso. Tão absurdo que nem vale a pena comentar.

O Sus é melhor que a intermedica! Médicos grosseiros e despreparo total de todos, do atendente ao médico! O pior convênios que já vi!

Horrível! Atendimento péssimo! Fui com minha esposa passando mal 23:50h, agora são 1:45h da manhã e ela não foi chamada. Chegamos, a recepção estava lotada e apenas 1 guichê funcionando. Depois quando fez a ficha, Ficou mais de 1h15min sem chamar ninguém na espera pelos médicos.

Excellent

The doctors are excellent. The problem is disorganization, the emergency room does not have a screening and procedure management system. After the exams, the patient has to ask the doctor if the results are out. They work with few professionals, overloading them.

The hospital itself is good, but there is a delay in care, it needs to improve a lot, especially in the maternity ward, people arrive in pain, with bleeding, they don't do an ultrasound to check if everything is ok, they simply do a touch exam and send them away

Disorganized care team and doctors

Sem contato

O tempo de espera é ridículo. 4 horas para ser atendido. Não tem nenhuma diferença para o PA da zona norte, que na verdade é mais rápido que o modelo para atender.

Falta de organização para chamar os pacientes, alta demora.

Pessoal interativo só com telefone,paga caro mensalidade deveria ser mais rápido o atendimento

(Translated by Google) Me and so many other people spent more than 1 hour to be medicated, with the medication room empty with only 1 patient in addition to the delay in collecting laboratory tests, fast medical care, reception and radiographic exams, nursing care, very long ... (Original) Eu e tantas outras pessoas passamos mais de 1 uma hora pra ser medicado, estando a sala de medicação vazia com apenas 1paciente além da demora pra coleta de exames laboratorias, atendimento médico rápido, recepção e exames radiográficos, atendimento enfermagem, muitoooo demorado...

If you are going to have a routine exam at the maternity ward, take a tent to camp, food and firewood to make a fire... at least 4 hours you will stay here... cold place and staff and doctors who are completely unprepared, for you pregnant women who are going come here... I wish you good luck.