1/5 Galway R. 6 months ago on Google • 1 review
Went
in
for
a
coffee
at
5:15,
double
checked
with
the
barista
that
they
were
still
open
as
she
was
cleaning
up.
Myself
and
my
partner
both
work
in
customer
service
and
understand
how
frustrating
it
can
be
when
customers
come
in
few
minutes
before
closing
but
as
it
was
45
minutes
we
assumed
it
was
ok.
We
ended
up
encountering
some
of
the
worst
customer
service
in
our
time
in
Galway.
Want
to
clarify
that
anything
she
did
could
be
construed
in
a
completely
innocent
way
but
we
knew
that
the
way
she
was
acting
was
to
get
us
to
leave.
It
was
the
definition
of
passive
aggresive.
For
example:
Seemed
annoyed
that
we
werent
getting
cbd
in
our
drinks
(made
a
face).
Started
slammming
milk
jugs
onto
the
counter
before
actually
making
the
drink
(we
both
work
in
bar/restaurants
and
know
you
dont
need
to
do
that
before
texturing
the
milk).
Even
the
tone
she
was
speaking
to
us
in
was
short
and
snappy.
She
then
made
two
of
the
most
disgusting
drinks
we
have
had
from
any
coffee
shop
in
town.
She
made
them
look
aesthetic
to
cover
herself
but
taste
wise
(which
we
know
is
subjective)
it
seemed
to
intentionally
be
poor.
The
milk
was
burnt
and
the
coffee
had
a
weird
taste
to
it.
Then
at
5:30,
(half
an
hour
before
closing)
she
started
sweeping
the
floor
around
us.
This
is
one
thing
she
cant
make
herself
look
innocent
in
and
is
objectively
bad
customer
service.
We
left
within
a
few
minutes
of
this
and
didnt
finish
our
drinks.
We
made
it
an
aim
to
go
to
just
about
every
coffee
shop
in
Galway
and
this
has
geniunly
been
the
worst
service
we
have
seen.
To
have
such
an
attitude
when
customers
come
in
almost
an
hour
before
closing
is
hilarious.
5-10
minutes,
so
valid
but
almost
an
hour?
2 people found this review helpful 👍