Sadly, we won't be staying at the Waldorf. No doubt that it is a beautiful property. We surely would not have made our reservations for the Thanksgiving week were that not to believe that to be the case. We would not have imagined that our booking for 10 rooms for 15 adults and 5 kids would have been a challenge for such a prestigious hotel. Regrettably however, the hotel must be very short-staffed and without the leadership necessary to live up to what reasonable people have a right to expect of a five-star property. I have been unable to speak with a Concierge who could and would provide me confidence and confirmation that my needs were being properly attended to. We finally had enough and cancelled our reservation when we were informed that there could be no guaranty our family of 20 could be provided seating together in the main dining room .... but that they would do so only if we were to agree to a minimum spending of $150 a person. This is hardly the service to be expected of a 4-star hotel, let alone one that sees itself as 5-star. Perhaps this is a sign of the current times. However at an over $50,000 price tag for a week with my family, I'd rather not take a chance.

I cannot say enough good things about this resort. We visited for our 10-year anniversary with hotel points and free night awards with diamond. The staff was fantastic from the moment we stepped on the property. We arrived super early to LA, so we got to the hotel well before check-in time. They had an upgraded room waiting for us. The pools were fantastic. The fireside terrace was beautiful and relaxing. The dining options, while pricey, were good. The tram to the beach was nice, but we ended up walking quite a few times because the weather was beautiful. The only potential negative thing I could say would be the shutters in the bathroom are odd. If I were to change one thing, it would maybe be to add a solid door to the water closet. Regardless, we will definitely be back.

This is truly one of the most beautiful places I've ever stayed. The staff was attentive and accommodating, the grounds were gorgeous, the pools were warm and very clean, the room was comfortable. It felt fancy, but not opulent, which I really like. The restaurants were all quite good, but very expensive. This is definitely not a place for a family on a tight budget, but we did feel like everything was well worth it. It really seems to capture the So-Cal vibe and made me fantasize about leaving Seattle for good.

Very nice facility. Rooms were beautiful and price was right. Food was great but would like to see a little more variety between the different restaurants. Wonderful if you intend to stay on resort - but nothing to walk to off of the resort (Everything was a cab ride away). Sunset views from the great lawn were phenomenal. Good mix of families, couples, and convention travellers.

This is my second time staying at this hotel. The first experience was excellent, and I even wrote an article with pictures on social media praising the accommodation and recommending it to everyone. I never expected tonight's stay to be so awful. I never thought that the vacation hotel I was eagerly anticipating would make me worry about water quality and equipment issues. My whole family was looking forward to brushing our teeth, taking a bath, and having a peaceful sleep tonight, but the water coming out of the bathtub was green. I couldn't trust it for my children. I tried calling the front desk from the room phone, but the line wasn't connected; it was hanging behind the cabinet, and I couldn't find a working line. I called the front desk from my mobile phone to report the issue, and someone came to address it after 15 minutes, but even the room buzzer didn't work, so I had to keep checking at the door. The staff told me the green water was normal, but I couldn't use it. I don't remember having this experience during my first stay. I'm extremely disappointed with this experience. I didn't dare to order food due to concerns about water quality, and I didn't even use the $50 credit. The housekeeping staff told me they would come back the next day to fix the buzzer issue, but I just want to leave as soon as possible. I won't be recommending this place to anyone.

If I could just move right in and stay indefinitely, I would. This is a lovely property in every possible way. Ridiculously comfortable beds, stunning views from every angle, and delicious restaurants with terrific food and smacking views as well, right on site. The service was warm, welcoming, and delightful, just what you’d expect from the Waldorf.

Can you believe a luxury room has a gap in the door of about half an inch, so you can hear every sound in the hall like a motel 6? I've had cheaper rooms with better soundproofing. For what I spent on that room for one night, they could buy a nice door and some insulation. To be fair, everything else about the experience was great. The service was attentive, and the room itself was beautiful.

This was our second stay at the Waldorf Monarch Beach. We chose this as our post-wedding mini-moon destination, and it did not disappoint. The staff throughout the hotel was so kind, warm, welcoming, and congratulatory. We love walking the grounds of the hotel, as well as taking the shuttle to the beach club. The pools and hot tubs are wonderful. The gym has great amenities. The food options at the hotel could do with a little expansion, once you’ve had a chance to try 2 or 3, you may want to step outside the resort for expanded options. This resort will always hold a special place in my heart and I cannot wait to visit again.

Great property with the beautiful beach and ocean view. Constructive feedback: 1. The payment system is not friendly for gift cards. The guy on the front desk had to manually enter all gifts number and pins to the system, and it took about 45 minutes. 2. The cafe order system printer was out of printing paper for 5 days(who knows the real duration) during my stay. So anyone use the self order system had to repeat the items they ordered to the servers. 3. The central elevator has some buttons worn out and not light on, it’s hardly to tell if the button is pressed or not. The cleaning service staff are super nice and friendly and patient. I’d gave them 10 stars review if I could.

This was the most incredible stay we have had at any hotel or resort. The staff was absolutely AMAZING, they went above and beyond. They brought our Matt brought our daughter a Teddy Bear and a robe as they helped us switch rooms, it made our 2 year whole whole day. Every time room service arrived at the exact if not earlier then their quarter time, they knew you by name. The staff was so incredibly kind and helpful. My family and I will be coming back several times a year due to this experience. Thank you Waldorf & Team!

This was one of the nicest properties I've stayed at. The price was not bad, though the additional amenity prices were outrageous. I refused to dine at the steakhouse for those extreme prices. Every employee at the property was accommodative, welcoming, and offered top-notch service. Michael at the front desk was very kind and did everything he could to ensure we got a nice room and we were given a complementary upgrade as a Diamond member to a nicer room with a nice view, too. The rooms are spacious with nice features - a separate bathroom water closet within the already large bathroom. A large soaking tub and a standing shower, a double vanity, and nice shampoo / conditioner / body wash products. The bedroom was very large with a comfortable bed, a nice mini bar, and ample lighting within the room. We also had a nice patio / balcony with two chairs and a decent amount of space. The property itself is quite large. There are two main pools, but I was a little upset that one of them is not strictly for adults or kids. It wasn't very pleasant having children in both pools. The pool service was great, but it would have been nice if service were available after 5pm. There is a tram service which takes guests down to the beach, through the golf course. It's an excellent service, and a nice ride down to the beach. The beach was not my favorite - I was expecting a nicer beach area, and it was extremely crowded. There is no signage or any ease of assistance on the beach at all when it comes to using beach equipment. Although beach towels, chairs, and umbrellas are all included, the lack of communication, ease, and helpfulness ensured that we did not stay more than 5 minutes at the beach. Overall, this is a beautiful property and I would highly recommend a stay here (without children). I'd also suggest going to the private beach during a time less guests are in desire of the beach. Bring ample money for amenities - restaurants, spa, etc. I'd also suggest staying no less than three nights to ensure you experience the entire property.

Beautiful property. Staff really is great but communication about what’s going on inside the property is lacking. Some of the newer folks don’t know the grounds and give bad directions and nobody, I mean nobody, knew what was really going on for the 4th of July holiday. Also they have a great beachfront club that was at capacity we were told… not really true, we went twice and were seated immediately both times. I know Waldorf is new at managing the facility but communication with guests is important. Also be aware that they allow “late paid check outs” as late as 4pm. That means you could wait until 5 or 6 to get your room assigned.

The Waldorf Astoria Monarch Bay Beach Resort was a wonderful experience from check-in to check out. I've wanted to stay here for years, and when I finally did, I was not disappointed. The agent at check-in was very welcoming and helpful with dinner reservations and directions. All of our meals were delicious and delivered with great service. We really enjoyed the beautiful grounds of the resort and the fact we could walk to the beach. Stunning property and first class service.

We had a lovely stay here for my parents’ anniversary. The only downside was that it was during the hurricane so we weren’t able to enjoy all other areas and amenities of the resort. But nonetheless, the service was amazing and we had a relaxing time throughout. The rooms are spacious and clean. Also special thanks to Ernest from 33 North and Ignacio from AVEO for their attentiveness and wonderful service. We’ll have to come back another time to experience the entire resort!

This was our first hotel stay with our baby and we had much higher hopes for the quality of stay that it would be given the name, the reviews, and the price. Everyone we met or talked to was extremely nice, so I’ll start off by saying they really tried. However, as nice as they were, there seemed to be some massive miscommunications and missteps. When we first checked into the hotel, we were given a room that smelled very strongly of cigarettes. The baby crib was even set up inside of it. It was odd that they continued setting it up for a small baby when it smelled that way. We were then moved into another room, which smelt perfectly fine (the bellman handled all of that for us and was exceptional.) However, it took another few hours for the crib and diaper pail to be moved to our new room. When the crib did arrive, the mattress was terrible. It’s very lumpy and hard. When we called about the crib mattress, someone at the front desk advised that we try their pack n plays instead and had it sent to our room. Again, a great effort at good service. However, when it arrived, there was no mattress included. It was just the frame. We called the front desk multiple times and we were told that the hotel doesn’t offer pack n plays (even when one had been delivered to us.) All in all, it felt like everyone was genuinely trying but wires were crossed or something because it always fell short. There was a large wedding the weekend we were there so perhaps all the resources and attention were diverted to that. I’m not quite sure. I would not recommend it for families. Might be better for solo travelers and couples.

We went for our mom's 80th birthday. The steak restaurant is a spectacular dining experience. Expensive but worth the experience. Lunch on the terrace has beautiful views. We walked the property along the coast. That was lovely. Our room had a balcony facing the resort property and the ocean. The views are stunning.

I spent a couple of nights at the Waldorf this last weekend and had the most exceptional stay. The rooms were beautiful, and comfortable. Victoria helped me book the fireside patio room which was so relaxing in the evening and mornings. Everyone from the front desk, to the bar and restaurants we're friendly and helpful and all very genuine in their assistance. We took advantage of borrowing a bike, some lovely pool time, delicious drinks at a couple of the bars and beachside dinner. Without a doubt, I will certainly be back!

My wife and I decided to try out the Waldorf Astoria for a little staycation. The nicest hotel we've been to yet in California hands down! Beautiful room, fantastic service, and one hell of a view! Dinner at the Bourbon Steakhouse was fantastic! There was also a local whale watching company nearby, which we took full advantage of to view whales, dolphins, and plenty of seals. Would highly recommend it to anyone!

Although expensive this was a wonderful place to stay. Every aspect of our time here was enjoyable. The staff was stellar, the rooms lovely and spacious and the restaurants exceptional! Lovely area with beautiful grounds.

We have been coming to this resort for years. The improvements made by the new management are very clear and so appreciated! It is cleaner, the food is better (finally!!) but the staff is still the lovely, helpful and friendly crew they always have been! This place is a good vibes only oasis. We count the days until we can visit again. Location is perfect especially if you are active, there are multiple restaurants and plenty of nooks and crannies to get alone time. Perfect.

I recently stayed at here the experience exceeded my expectations. Impeccable service, luxurious amenities, and attention to detail made my stay unforgettable. From the moment I arrived, the staff was welcoming and attentive. The room was spacious, elegantly furnished, and offered stunning views. The hotel's restaurants served delectable cuisine Every aspect of my stay reflected the epitome of luxury, earning this hotel a well-deserved 5-star rating.

Russell and Mario made our stay extra welcoming. They were incredibly kind and helpful throughout our time at the Waldorf. We enjoyed our stay so much that I booked an extra day and Russell assisted us to stay in our room. The resort is fantastic, serene, and a great place for a relaxing vacation. I highly recommend taking the R.I.P.P.E.D workout class with Kelly, it's a great class and you'll get a good sweat!

My husband and I took a few days to get away to this beautiful resort. We were greeted by the valet who was very insistent in taking our car even though we told him we are dropping off our luggage and going to park our car somewhere else. He was very pushy trying to park it just for a few minutes while we unloaded. He even went as far as not allowing my husband to help me transport our bags to the front door. My husband had to stay with the car at all times, the valet said. This first interaction made me quite hesitant on what I should expect as I checked in. Check in: It was absolutely amazing and the exact opposite of our experience with the valet. Russell greeted me with a warm, friendly smile, welcomed me to the Waldorf and offered me cold waters. He was prompt in looking up my reservation and acknowledged me as a Diamond Hilton member. He quickly told me that even though we arrived super early (11:30 am) he would put me on the list to get a room ASAP. He went over all the benefits they provide Diamond members and took my contact information so they could contact me when our room was ready. My husband and I then went on our way to park our car off site (the hotel charges $70 for valet). It wasn’t more than 15 minutes after that we received a text saying that our room was ready. We quickly made our way back to the hotel where they immediately told us we had been upgraded to a suite and had their bell hop, Marcel, help us up to our room. Marcel was so friendly and had so many great recommendations for us on what to do at the resort, in the area, etc. He recommended the pizza at the local coffee/food bar in the resort. We did take his recommendation for the pizza and it was pretty good. Marcel was another gem that helped us! Our room: So it was beautifully appointed with a large glass shower, walk in closet with comfy slippers and robes, a separate water closet, double sinks, a bar area, living room with desk are and patio and of course the main bedroom with a comfortable king bed. I was impressed! It was very clean throughout, which is VERY important to me. The only thing missing was a view but I am not complaining at all. I feel very fortunate to have been upgraded to this beautiful room. Our Visit: We took the bus trolley to the beach after we unpacked and changed into our beach wear. The trolley was easy to find and ran throughout the day. It was very convenient! The beach provides chairs and umbrellas for their guests. They bring the chairs and umbrellas to whatever location you want on the beach. Great Service! The Beach House was great with options for food and drinks, and wonderful places to sit. It had a fabulous vibe! We spent many hours on the beach reading, walking the shore and then going up to the Beach House to watch a volleyball tournament. So fun! For dinner we actually ordered a pizza & a Caesar salad and ate it on our balcony. It was perfectly relaxing. We were able to take advantage of the beautiful grounds and walked around the premises and found so many cute seating areas to have a cocktail and relax. The next morning we found an outdoor fire pit where we sat, read and had our coffee. I inquired at the front desk if we could have a late check out so that I could join the yoga class their gym offered. They didn’t hesitate and allowed us to check out late. I was able to join the yoga class which took place on their spa’s pool deck. It turned out to be a small class of only 3 of us and our instructor, Laura. Laura was wonderful and very helpful in making sure I was doing my poses correctly. I truly enjoyed the class! Before we left we ordered a chicken caprese sandwich at the coffee place again and the sandwich was delicious. I recommend it. Check out: Super easy and fast. They had our bill ready and it was correct. They asked if our stay was good and thanked us for visiting and that they hoped to see us again. We will be back again!

The rooms and facilities are in excellent condition. All staff were very professional and accommodating. The shuttle from the hotel to the beach made the location perfect for a romantic anniversary stay.

This WA property is in an excellent location. Friendly and attentive staff from the valet to the front desk to the porters, the servers, to housekeeping. Every staff member who we came across was very engaged. Couldn't praise enough the service we received. Very nice view from the restaurant. Monarch Beach wasn't crowded at all, but I'm certain that it gets crowded during the summer months. To the mgmt staff at WA in Monarch Beach/Dana Point, well done.

Everything was great until the checkout. I had purchased my brother a gift card as a wedding present December of 2020 for $1,000.00. When he presented the card at checkout he was told it was no good by Daniel at the desk as this was now the Waldorf Astoria. He proceeded to tell this to my brother multiple times and was quite rude. He called me and I could hear Daniel in the background. I explained that the sign says Waldorf Astoria at Monarch Beach which Daniel did not want to hear. Finally while I called the head of reservations who was on Maternity leave he got a Manager Sara who was extremely understanding and helpful. Meanwhile I was connected with the acting head of reservations who was also very helpful and asked me for the number on the back of the card. Sara and the lady in reservations connected and the problem was resolved by them in about 10 minutes with kindness and concern. This is after Daniel was rude for over 20 minutes. My brother said that he had a great time, the dinner at the Steak Restaurant was amazing, and the golf great. In Short they had and an excellent time and were extremely complimentary on how courteous everyone was and the quality of the resort during their stay. It was a shame it was dampened by Daniel. The good news is they still had a great stay and would recommend the Hotel and Resort

This resort far exceeded our expectations. We came with 3 generations for a family vacation. Service was top drawer! We can’t express enough how perfect and relaxing it was. The Beach Club - your private Waldorf Astoria beach was incredible. You don’t have to lift a finger. Great dining, beach services, activities and more. Pool was wonderful with great views of the ocean. The entire staff made you feel as though you were the only guests. The service in EVERY area was OUTSTANDING. We actually met quite a few other guests who were repeaters. That’s the real testimony. Tons of other things to do close by (including Disneyland), but there’s not much reason to leave the resort. Guest Tip… stay here and be sure to make lunch and dinner reservations at the Monarch Bay Beach Club. Heaven!! We will be back!

My wife and I decided to celebrate our anniversary at Waldorf. And it did not disappoint us. Service was impactable. It starts when we arrive, and valet parking (Nathan) was extremely polite and helpful. During the check-in, (Tram) was very accommodating. She got us a gorgeous one-bedroom suite with an ocean view. My wife was so happy with the amenities offered by the resort include the garden and swing pool. Concierge even got us a reservation at March Beach Club with ocean front view. Overall, my wife and I had wonderful times over the weekend at Waldorf. We are looking forward to our next visit soon.

Amazing place. But as expected, insanely expensive. We were lucky enough to have a business event here, otherwise this incredible place is far outside our means. Great service. Great room. Beautiful hotel and grounds.

We stayed her for over a week for our honeymoon and it was absolutely superb. The service, food, amenities, and everything in between was 5 star. This is a deluxe resort for a relaxing and beautiful getaway. Each meal for all of the restaurants were delicious and fresh. The staff went above and beyond and made us feel special. We highly recommend!

This property is a hidden gem! Property is massive with 3 pools a golf course and a stunning beach club which you take a nice tram ride to get too. Beach has kids toys, sports equipment and great beach service. Rooms were stunning got upgraded to suite because of my diamond status. Overall great property would love too come back!!! Service is spotty some are great some could Be improved. (They walked in on me in my room after just knocking once)

A beautiful hotel. I’ve been coming with my family for many years. Gorgeous beach and amenities. Just stayed there for the first time since it’s now become the Waldorf. Sadly, the decor is now so bland, the service is very slow at the restaurants (low staff and no real urgency) especially at Aveo, and beach club. Took about 25 minutes to get drinks at lunch. Love this place but wish it had its original charm back and more activities (like a basketball court) for kids!!

This place is no doubt beautiful, but I'm not quite sure you could consider it a great value. We used Hilton Free Night Certificates to stay here, and luckily this waives the $63/day resort fees (but unfortunately not the mandatory $70/day valet parking fee). It would be hard to imagine it being worth it to pay cash when it is over $1000/night for a basic room. Diamond status got us a $50/day food and drink credit, but that goes pretty fast when the drinks are $23+ and the food is even more expensive. We had some flautas at the pool which were extremely tasty, but the cocktail I ordered was a bit strong and I needed them to sweeten it up a bit. We ate breakfast, I loved the avocado toast, and the service at breakfast was really top notch. The buffet did not look that great though when compared to how extensive a Waldorf Astoria breakfast buffet can potentially be, especially in other countries. The breakfast at the Waldorf Astoria Beijing was one of the best breakfasts ever at a hotel. We did get upgraded to a room with a fire pit, and that was quite nice. So if you stay on points, this place is pretty nice, but if you are paying cash, you might be disappointed.

Stayed in between travel from LA to San Diego to check it out. Although did not spend a lot of time, this property is awesome and definitely will come back. As you enter the the building through oversized doors, you see the large layout through the windows and balcony. This area is nice to sit down and get a couple of drinks or catch up with work stuff while watching the greens and ocean. Missed the sunset unfortunately. 1 - bedroom suit was nice as there is a separate seating area where you can walk out and enjoy outdoor seating as well. There are plenty of restaurants, pools, Jacuzzis, and golf areas spread out this property. You can either take the tram or walk to the beach ⛱️, if you take the tram, it's nice you can talk to driver and learn about the property. I also enjoyed walking as well. Limited amount pictures 📸, will take more next time.

Great hotel and fantastic service. The resort, the room, restaurants, bars, pool and even the hallways are extremely well maintained, clean, and very welcoming, but what stands out the most in is this resort are the people who work there. Everyone that I had the pleasure to interact with from the front desk staff, bartenders, restaurant servers, pool assistants, house cleaners are truly the best. They are helpful, easy going, smiling, and will go out of their way to make you feel special. Kudos to the staff and the management for making my stay memorable. I’ll be back soon.

Beautiful hotel and extremely kind staff. But the food and drinks are borderline outrageous. There's plenty of other really nice, $1,000 a night hotels that have great food that's not overpriced like this. $43 for chicken nachos at the pool, $34 for a Pina colada.

I love staying at this place! Every time I come here I’m never let down. The place is beautiful and the rooms are clean. The pool area is gorgeous and don’t even get me started on the beach. IT IS WONDERFUL!!! I’ve never loved a hotel so much and would gladly stay there whenever I could. If you end up staying i recommend going in their little garden sorta thing with statues. Wish I took pictures for sure.

Wow, what a let down. Me and my wife been waiting months and paid more then $1k a night just to arrive to very poor service from the front desk and concierge. We were told the restaurant at the hotel will be nice to dine in and it was closed. Asked questions at the register and the stuff literally seemed like doing me a favor answering. If you looking for fancy hotel in the area just go to the Montague hotel, you will enjoy it much better. At the end of the stay after spending top dollar we forgot a dress at the room, called the hotel and the guy told us that if we want it we need to pay $60 for them to ship it ( to LA) and if we don't come take it in 30 days they will give it to charity. This place is unreal we feel like we were scammed. So don't worth the money. One thing that was good is the service in the valet, they were wonderful!

Exceptional! The best staff and service that makes the hotel feel like home. Gorgeous and large rooms with fantastic views from all sides. The resort grounds are incredible and worth exploring. Fantastic restaurants and bars all over the resort. I came for two nights and ended up extending to a week. Honestly, more elegant and sophisticated (European style) than the Montage, Pelican Hill, Ritz, this hotel is unparalleled.

Oh this place is absolutely breathtaking! From check in to check out the staff made sure there was not one want/need that wasn’t met! We traveled with a very large group & the check in process was so smooth for the number of people checking in. Upon check in they had welcome cocktails & water. The rooms were decorated very nicely & very comfortable. Turn down service was Greatly appreciated as well! The view from the room was such a plus. The tram down to the private beach also a super plus! The golf course and beach was superb! I cannot say enough how pleased I was at this property! All of the staff so very welcoming & polite. If I could give them 10 stars I would!