5/5 Ae E. 2 years ago on Google
I
decided
to
try
Emerson
due
to
the
5
star
rating.
My
husband
and
I
went
in
to
check
the
place
out
and
see
if
I
wanted
to
get
my
ring
sized
and
appraised.
Kim
helped
us
right
away,
answered
all
out
questions
without
hesitation.
We
felt
that
it
was
an
inviting
environment
and
trustworthy
as
well.
I
decided
to
leave
my
ring
even
though
the
time
frame
to
get
it
done
was
a
little
longer
than
I
wanted.
Fast
forward
a
week
and
I
call
to
ensure
my
ring
was
ready
before
going
in
and
was
informed
that
it
was
not.
I
was
not
expecting
that
so
it
was
upsetting
to
me,
Kim
let
me
know
that
she
would
call
me
back
with
more
information.
To
be
honest
I
was
ready
to
pick
up
my
ring
and
go
somewhere
else
then
I
was
contacted
by
their
manager
Kyle.
He
was
very
respectful
and
wanted
to
hear
out
my
concerns
and
he
informed
me
of
the
situation
that
caused
the
delay,
which
was
completely
out
of
their
hands,
yet
never
tried
to
push
off
the
ownership
of
my
experience.
Once
I
was
in
full
understanding
of
the
situation
I
was
no
longer
upset.
Kyle
never
once
seemed
in
a
rush
and
I
could
tell
he
was
genuinely
concerned
about
me
being
satisfied
with
their
work
and
service.
I
was
contacted
by
Kyle
himself
to
let
me
know
my
ring
was
ready
and
was
super
excited,
I
went
in
to
pick
it
up
and
it
came
out
absolutely
beautiful!
They
also
took
care
of
my
husbands
ring
which
he
wears
to
work
so
it
was
super
grimey,
it
cane
out
looking
brand
new!
Kim
was
there
again
to
assist
us
and
we
had
an
amazing
experience.
I
want
to
point
out
that
they
really
did
not
"need"
to
give
me
their
time
and
attention
because
I
brought
in
jewelry
I
already
owned
so
it
was
not
even
to
make
a
sale.
Kim
took
it
upon
herself
to
bring
my
case
to
Kyle's
attention
which
also
amazed
me.
In
the
end
Emerson
has
gained
a
loyal,
long
time
customer
and
I
will
no
longer
purchase
anywhere
else.
Thank
you
Kim,
Thank
you
Kyle!
