Outlet has consistently out-performed other agents with our Soho flats, both in terms of the quality of the tenants and the communication with us throughout the whole letting process. On the strength of this, we instructed Outlet to find suitable tenants on a sole basis in one of our South East London blocks as and when they become vacant which other agents have struggled with. Outlet - and Russell in particular - has now successfully let more than 25 flats in the Estate within 14 days of vacancy.For any agency, let alone a boutique one, this is impressive.

There were a couple of things we needed to fix in our flat, Joy (property manager at Outlet) was very quick to respond and organised a contractor to sort it out. Last year we had a mould issue on the walls which Joy quickly organised to get fixed with a deep clean and a new layer of mould resistant paint. We also had an issue with the shower-screen as the hinge had worn off leaving the screen unstable/falling off, this was also sorted by being replaced. So far we’ve had great experience with Joy, she’s super fast at responding and have sorted out our issues time and time again.

Outlet let 6 properties for us and have always been very good. Very helpful very competent very knowledgeable very professional. I can speak freely and be friendly and relaxed with them. They understand our needs and get on with what’s required organising everything as and when needed along the way going the extra mile to ensure everything is done and correct. Very happy with our continued and long relationship

We have had Outlet as our property manager for the last 2 years. Our recent experience with Angela has made our living experience much easier. Angela cosnistently replies to our concerns, schedules services, and is very caring in our interactions. We are grateful to have her help.

Can’t thank them enough, they have looked after my property in East London for over 8 years. Particular thanks go to Kerrie who has recently successfully completed a complicated insurance claim for water ingress from a neighbour. I recommend them highly for finding tenants, maintaining the property and efficient management of finances.

As a professional landlord with property portfolio, I have delt with many agents. Outlet was recommended to me by a fellow landlord and I am very pleased with the service to date. I have moved all of my properties management over to them and the attention it was given by Angela and Joy is outstanding. Thank you @OutletTeam.

I feel in very good hands with Outlet. It’s been about 3 very good years. Iain Hawke listens to your needs, and finds the right tenants, and even though the agency is based in the West End of London, Iain sourced tenants local to my property! I was amazed. All the staff are very professional. Highly recommended.

I've been renting through Outlet Residential for over a year now and I couldn't be happier with our Property Manager, Joy. She's always very quick at replying to my emails and extremely helpful and efficient with any household issues that may arise!