1/5 A R. 1 year ago on Google
You’d
expect
the
council
to
be
competent
or
at
least
care
for
its
residents
given
how
fantastic
the
Angel
neighborhood
is
and
the
relatively
high
GDP
per
capita.
However,
the
way
the
council
deals
with
residents
and
inquiries
is
severely
disappointing
to
say
the
least
-
it
seems
they
only
care
about
getting
payments
in
without
regard
for
explanation,
clarification
or
helping
residents
understand
and
educate
themselves.
I
had
issues
setting
up
a
direct
debit
via
their
website
which
resulted
in
further
costs.
I
called
to
try
and
resolve
a
query
re
council
tax
payments
and
avoid
further
issues.
The
first
call
resulted
in
a
confusing
email
with
a
higher
number
than
my
original
council
tax
bill
with
no
breakdown
as
to
why.
I
emailed
twice
more
to
seek
clarification
and
make
sure
I
understood
everything
-
I
was
met
with
an
autoreply
email.
I
then
called
a
second
time
after
getting
a
text
message
about
an
urgent
issue
with
my
council
tax
account.
I
was
trying
to
get
a
clarification
on
the
maths,
explanation
as
to
what
the
costs
were
any
how
everything
was
structured
for
my
own
understanding
and
financial
planning
-
especially
given
I
had
an
open
email
thread
with
the
council
asking
for
clarification.
Instead
I
got
an
extremely
aggressive
and
patronising
call
from
an
employee
who
refused
to
offer
help.
Colin
(refused
to
give
me
his
last
name)
-
the
person
that
was
on
the
phone
-
was
extremely
curt,
kept
saying
his
job
was
to
apply
the
letter
of
the
law
and
get
payments,
not
resolve
queries.
He
then
proceeded
to
patronize
me
regarding
the
nature
of
my
questions
and
said
quote:
"its
a
simple
equation,
if
you
feel
bad
about
paying
more
money
this
is
not
my
problem".
I
have
never
been
so
offended
and
angry
on
a
call.
Having
lived
in
other
boroughs
of
London,
I
must
say
this
was
by
far
the
worst
experience
in
dealing
with
a
council
I
have
ever
had
the
displeasure
of
being
engaged
in.
If
you
are
ever
planning
on
buying
property
in
this
area,
consider
the
council
you
will
be
dealing
with.
Its
a
wonderful
vibrant
neighborhood
when
it
comes
to
local
businesses,
schools,
etc.
but
the
council
is
notably
lacking.
By
the
looks
of
all
the
google
reviews,
they
don't
seem
to
want
to
improve
or
receive
feedback
either.
PS:
Don't
ever
think
you'll
get
on
the
phone
with
anyone
in
the
council
on
a
Friday
after
12,
despite
their
opening
hours
being
9am
to
5pm,
in
my
experience
calling
after
12
results
in
*hours*
on
hold.
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