5/5 Claudia G. 1 year ago on Google
I
made
a
last
minute
purchase
for
our
podiatrist
on
December
23rd.
Not
knowing
what
I
wanted
to
get
and
not
being
familiar
with
their
pastries,
I
asked
a
lot
of
questions
to
the
young
lady
who
was
helping
me.
I
noticed
that
the
other
customer
had
a
much
more
pleasant
experience
than
what
I
was
having.
He
was
also
asking
questions
and
his
“assistant”
answered
him
with
recommendations
on
what
to
get.
The
one
helping
me
didn’t
fail
to
show
frustration
with
me
and
didn’t
give
any
suggestions.
The
other
lady
brought
out
a
cake
that
was
not
on
display
with
the
other
customer,
a
cake
that
was
not
offered
to
me.
I
asked
the
other
lady
what
it
was
and
it
was
perfect
for
what
I
was
looking
for.
I
asked
“my
assistant”
if
they
had
more
and
she
flat
out
said
no
without
looking
at
the
display.
The
other
lady,
Angela,
told
her
that
there
was
plenty
in
the
back.
Angela
then
handed
the
cake
to
the
customer
in
a
holiday
appropriate
box.
It
was
festive
and
a
nice
presentation
to
give
without
the
extra
expense
of
having
the
box
wrapped
with
a
bow.
I
asked
“my
assistant”
if
she
could
do
the
same.
Not
only
did
she
not
answer,
she
also
handed
me
a
regular
box.
There
was
a
clear
difference
in
customer
service
experience
between
mine
and
the
customer
Angela
was
assisting.
I
asked
Angela
if
she
could
change
the
box
for
me
and
she
accepted
my
box
with
grace
and
a
smile
when
she
said
“of
course!”
I
wish
that
she
assisted
me
in
the
first
place.
Angela
is
great!
She
really
knows
how
to
treat
a
customer
with
warm
hospitality
that
makes
new
customers
become
return
customers.