This hotel was deeply disappointing. We expected the 5-star "luxury" experience of all the other Luxury Collection hotels in which we have stayed. It was definitely below par in so many ways. The best thing about this hotel was its location...absolutely wonderful. Other than that, our list of disappointments is long. It started from the moment we checked in, which was our first substantial interaction with French people. As they are in the hospitality industry, we thought the reception agents surely wouldn't fit the cold, unwelcoming, unfriendly stereotype the world generally perceives of the French. Instead, they reinforced this stereotype ten-fold. We weren't sure if it was because they are French, or because we are American, or because we didn't "look" like all the other obviously filthy-rich guests at the hotel. It was probably a mixture of all three. In the interest of brevity, I will simply list the subsequent disappointments: 1) The hot water in the bathroom (especially shower) did not get very hot, 2) The AC did not cool effectively, 3) The breakfast was not worth the exorbitant price especially with amazing options like La Duree so close, 4) The room cleaning was inconsistent with issues like accidentally taking some of our personal items, not leaving the same bath amenities each day, "organizing" our personal items in inconvenient ways, etc., 5) The two phones in the room both did not work properly. Yes, these issues seem nit-picky, but they are things you don't expect to deal with in a hotel of this class. Indeed, most of these are issues we have never dealt with in hotels that are rated lower than this one. All-in-all, we would never choose to stay at this hotel again.

This incident is everything you need to know about the service you will receive at this ‘5 star’ hotel. My parents and I came down to breakfast this morning and placed an order. My 90 year old father felt unwell and left to return to his room just before our order arrived. I asked the waiter if they could please bring the dish up to his room as he had to leave because he wasn’t feeling well. The waiter informed me that to do so would cost €10 and it would be better if I took it to him myself. So, I carried an open dish of food through the lobby, elevator and hall to his room. Please be assured that the staff will do everything they can to take care of you if you are unwell, as long as they have reminded you that it will cost €10 to do so. I must congratulate management on training their staff in such a classy manner. You have outdone yourself and must be so proud.

My wife and I couldn’t have been happier with our stay. The hotel staff is highly attentive, the food (in the restaurant and through room service) was fantastic, and we got a free upgrade to the Macassar Suite, which was lovely. It was the best Christmas we’ve ever had. Everyone from the maids to the concierge made us feel more than welcome and like we were the only guests in the hotel. We can’t wait to return!

This hotel is intended to be a five star hotel, unfortunately, it does not feel like a five star hotel. The facilities that this hotel offers is nothing compared to the Four Seasons right next door. If you have the money to fork out for luxury, I would recommend to fork out a little bit more and stay next door at the Four Seasons - you will have no room for disappointment at the Four Seasons. With the Four Seasons, you have access to the spa, and the steam room and Jacuzzi etc. At Princes de Galles, the hotel is less “grand” and the rooms a much smaller and less luxurious.

The hotel is beautiful! Room is lovely! Staff are impeccably polite. A special mention to Monsieur Paulo and his staff who work in the restaurant where we enjoyed a fantastic buffet breakfast and orders of hot food as well. Staff are always moving about, serving, cleaning, taking orders from people who come from all over the world. Staff do it with grace and ease.. not an easy job! Thank you to the staff at this beautiful hotel. My husband and I are very appreciative!

This was my First time in Paris and the first time staying at the Prince de Galles. The customer service was OUTSTANDING and the location was excellent. The front desk staff gave many recommendations for lunch and dinner and even booked me a dinner reservation as well. The breakfast was good as well. On the flip side are my complaints which are that I had multiple room key issues (which you also need to access the elevators or you have to take the stairs, which I had to do many times) and the bathroom. My room (528) had a tub/shower combo with a very small glass partition. The water splashed all outside the tub onto the marble floors making them very slippery and the drain did not work (I ended up having to remove the drain cover before each shower). I also noticed that my products in the bathroom were rearranged after housekeeping stopped by. The room was also warm even at the lowest temperature and the fan all the way up. Other than those few things, this hotel was modern and nice. But let’s not forget that it is the details that really make a hotel luxury (and worth the money).

We where of a group of 9 We booked 9 rooms We stayed 7 night of poor service and careless management 🥲. The ac unit was not cooling enough the rooms where hot couldn’t sleep at night , Every day twice we complained to the front deck manager, and nothing happened . It was like take it or leave . The ac is 19 c if ur cools great if not to bad. House keeping is poor The morning BF is very poor and weak and has bugs 🐞. Never coming again and paying lots of € for poor service and poor maintenance

I stayed at the Prince de Galles Luxury Collection Hotel for 2 nights in late 2023. I chose it for its excellent and walkable location. I booked an Art Deco room and was very happy when, upon arrival, I learned I had been upgraded (as a perk of my Bonvoy membership) to an even more elegant room with a courtyard balcony. The room was extremely luxurious, far exceeding my expectations. The staff was lovely, and the highly touted restaurant was just fantastic. Solo female travelers often get overlooked, but this did not happen at the Prince de Galles— I was assisted repeatedly and treated with every courtesy that a hotel guest could hope for.

The receptionist service was not good at all. The card key was not working and we wasted our time but they don’t apologize and a number of questions for validation. Breakfast staff is not professional at all. They forgot to offer menu, the tea we’ve ordered… ouch. It’s clear they wanted to say size difference in this slipper but it’s so obvious it shouldn’t be ‘Men’ and ‘Women’!

This is officially only a four star hotel. It is more luxurious than many of the five star hotels I have stayed at. Luxury service and excellent facilities. Toiletries were by Christian Lacroix when I stayed there.

The hotel is beautiful and elegant, and the common areas exude true luxury. The room (a junior suite) was spacious and well-appointed. The breakfast offered at the hotel is delicious and served in the Akira Back restaurant. Most importantly, all of our interactions with the staff was delightful. Professional, courtesy and helpful--and patient with us as we tried to communicate in our broken French.

Absolutely divine stay at this hotel. They walked me to my room, showed me where everything was and treated me like a Queen the short time I was there. Their bath products are to die for and the location is amazing. This is a high end hotel, so your expectations should absolutely be high but wow, did they exceed!

This is one of the best hotels in the world. I felt at home. The cultural diversity of the staff, professionalism, kindness and warm reception are some of the reasons I want to come back here. Everything design and placement of things at the hotel has thought and soul to it. For the first time, I did not have to bring out my toiletries because of what they had. I am sure the owners or management team are lovers of tea due to the quality of tea they have for guests. Team Prince de Galles, thank you and I look forward to seeing you again, this time is love to do a video review of my stay. God bless.

While this hotel has the right address, that was about all it had for me. As a longtime Starwood fan, I have consistently been disappointed with the changes joining Marriott and this may be my final stay with the brand. Property - A regent location, easy to access the sites in Paris, walkable to many eateries and attractions. No complaints on the address Rooms - We all know every big city has small rooms, and I am not opposed to that, however, after a half-million point booking, and use of my suite night awards, ending up in a “deluxe” room was just a truly disappointing showing by the property. Room was unable to get cold, and after several warnings to the front desk, we were told, that’s as cold as it gets. Rooms were dated, but clean, however, so tight, some cabinets would not open, and when you tried, would slam into side tables. Food Service - As you can expect from any Marriott property, the food is never excellent, and this property is no exception, the food (while we only had breakfast) was a solid C - edible, and fine as a “free breakfast”, but I would honestly rather eat a gas station hot dog than another meal on property here. Staff - Everyone was polite and friendly - not overly eager to accommodate your stay, but stoic, honest, and most of the time were able to accommodate a request like bottles of water, or calling a taxi. They did however fumble a significant request to have laundry re-done, which never happened - and the hotel did accommodate by removing my bar bill. Overall, it felt like your typical “Marriott” experience, which sadly has lost its shimmer in my eyes, and will make me look for new, boutique, or true Luxury accommodations going forward, The “Luxury” brand with Marriott really does not embody Luxury anymore.

As a top tier member of this hotel's membership program, I'd think they would show appreciation for loyalty by, at the very least, having the room ready at THEIR stated check in time which is 3pm. We arrived at 4pm and the room was still not ready. After a long flight, this is unacceptable. They gave us a free drink while waiting but I just want my room. Also, the ac doesnt cool the room. This is not luxury. Sleeping in a hot room while giving your money to them for that privilege is just crazy. The positives are the location and the staff at breakfast were good. First day a bit disorganized but it improved after. If they dont treat their best customers well, imgaine how they will treat everyone else.

Stunning location. Amazing service. Comfortable beds and nicely appointed bathrooms. Breakfast buffet was ok… probably the only ‘average’ thing about the place. Expected way better pastries (croissants were blah!!)

What should we start off with first? Two TVs and neither of them work. Next, deadbolt won't work. Lastly, a/c does not work. Call for assistance, maintenance guy removes the metal plate. Good for deadbolt, not so good for housekeeping closing the door from outside and it not latching. Came back after a long day and pushed the door open. Great, safety issue now. Long conversation with front desk. Three times, he still did not understand. Maintenance came and replaced the metal plate but deadbolt does not work now. Back to square one. 9AM stranger at door, call front desk, oh it's maintenance to fix the door. Someone could have informed me. Come back later, not dressed ; no show. Five days in, no TV "issue with cable provider." One TV doesn't even turn on. Let's talk no a/c. Thankfully I can open the window to the loud street to cool the room off that gets hot at night. No, they can't fix that either. I asked more than once. What a miserable experience my first time in Paris. A "Luxury Hotel" that is not safe or have basic amenities they boast on their website. Can I go home early? Based on my experience, I definitely could not recommend.

Truly a luxury experience. Good sized rooms with a great location, near the subway to get around Paris. Everyone was super responsive and welcoming. Special shout out to Luke who took care of all of our requests and was exceptional.

I only spent the evening in their patio which was the best decision we could take in a cold busy night. The atmosphere was beautiful and very relaxing. It feels like we’re miles away from the chaos in the street. The tea selection is worth trying. The staff is professional but yet accessible and nice.

We stayed at the hotel from December 6th to December 10th. The facilities were nice, and the staff was excellent. However, I have a complaint: the lobby was constantly overcrowded with people yelling throughout the day, making it difficult to enter and exit the hotel. Furthermore, an individual not associated with the hotel impeded my wife’s exit, resulting in her being struck by the door. The hotel needs to improve management of its lobby, as this disorder created an uncomfortable atmosphere, especially when going to breakfast or returning from a night out. If this issue persists, I would recommend considering a different hotel.

Art deco pearl of a hotel. High end luxury hotel with all the features you’d expect. Friendly service, beautiful decor and great rooms. Very nice! Breakfast not included though, which is a surprise. That said, very nice indeed.

Unfortunately the Prince de Galles is not what it used to be. This trip having been our fourth visit we were disappointed by having high expectations from prior visits. The dining experiences were poor. From nonexistent service at the bar in 1920 to breakfast service being shifted and the staff not being excited by having to serve the clientele. The room was fine, but the furniture had been changed out and there were no nice touches like flowers and other benefits we had in the past. The overall attitude of the staff was cold and rude, far from how we had been treated in the past. To spend over $2,000/night on one of the largest suites, and having had such wonderful experiences in the past, we were extremely disappointed in the visit. Maybe it’s under new management or going through a rough spell, unfortunately we will look elsewhere for future stays.

We recently stayed at this property for 2 nights and it was our first time. The property is in a great location. We had issues with The air conditioning in our first room and had to change rooms. The second room was a little better although still warm and humid. Overall it was a good stay. The concierge was good and very responsive.

Stayed the first week of August with my wife and three teenage kids. We booked two rooms on points and were upgraded to a larger suite without even asking. Whole staff was very friendly and the manager during our stay went out of her way to make sure everything was going well with our stay. I stayed in Paris many times and can honestly say if you like the location it is one of the best hotels in Paris.

This was my second stay at this landmark hotel. The service the first time was excellent. With this stay, however, it is magnificent! From the time we checked in we were made to feel so very welcomed and special. Sergio at the front desk with his associate personally escorted us to our room, showing us the hotel renovations that had been made since our last visit. The exceptional service continued throughout our stay, including the morning room service, making this a most memorable trip. Bravo 👏

Excellent location, beautiful art déco design. The staff is absolutely top notch and pays great attention to their guests well being and experience. Thank you for this amazing memory of Paris that I will cherish for years to come Hope to be back soon!

This is gorgeous hotel, apparently opened in 1928 to receive the Prince Edward VII (the price of Wales) son of King George hence the name of the hotel and the street on which it's located. It is a must to go place for meeting business associates over a meal. The is one of your my higher price hotel and restaurant but the food a is sublime and the service uniquely relaxed making the experience all the more special. As one article put it "The goal of the La Scène restaurant is to make the gastronomy of palace hotels less formal by offering a friendly and contemporary space in which the highest quality cuisine is made". It certainly surpassed my expectations.

Love this hotel!!! Honeymoon was perfect Rayan at the front made sure our stay was perfect! The staff here is really wonderful. If you’re looking to stay here do it!! The gym is very nice. The hotel is close to everything you can walk to the Eiffel tower and the arch!! Plus if you like all the high end shops they are also there!! Stay here it will be the best decision and destination of your life!! Order room service it was phenomenal the croquet appetizer was mouthwatering I can still smell the delicious cheese!! Chloe the hostess was an absolute peach loved the bartenders too they made my favorite drink a Ramos Ginn Fizz its extremely delicious and ridiculously hard to make but they did it with a smile!! Really really enjoyed my time at this hotel!!

A splendid hotel that combines a world class team, one of the hottest locations in Paris and a great decor to make your stay legendary. We stayed for two nights and were pampered by the team, who were beyond attentive and customer friendly. Congratulations to everyone: it made our visit to Paris memorable.

Dates: Nov. 13-16, 2022 Rooms: Mosaic Suite High Floor and Art Deco Deluxe F&B: Dinner at Akira Back and 19.20 Incredible stay all the way around. The staff is attentive and while rooms are a little small, the tasteful Art Deco design is dope as hell. Housekeeping and room service were timely and unobtrusive. I like hotels that aren't trying to be something they aren't, and this property exemplifies that. Great service, in a cool space, and chill enough that I always felt comfortable in the common spaces with our kids. The breakfast was fantastic, and while other hotels have had larger offerings, everything provided was delicious. Akira Back is a great place for dinner, and if you like Japanese food, shouldn't be missed.

Very good hotel with an outstanding service from the reception of the car to the room. The experience was amazing, the room is spacious, high quality. We had continental breakfast plus diner all that in the heart of Paris. I highly recommend that Luxury place for memories which will stay for ever!

The Hotel is amazing, the staff are super friendly and they having amazing restaurants in the building. However the rooms are dilapidated. I checked into a Macassar Suite and the room did not meet the standard typically expected of a Marriott property or a 5-star hotel. There were a number of small maintenance issues that could easily be addressed if someone just put a bit of effort in. The bath plug was broken, and the water would not drain. The tiles in the shower were hanging out preventing the door from closing properly.

Remarkable Hotel and superior staff. We took a rather short notice getaway to Paris in March to celebrate our 20 ans. We had points to burn through Marriot and came across the Prince De Galles just off the Champs Elysses. We booked through the Marriot App and as stated used points and suite upgrades for our stay. The prince De Galles notified us we were to be upgraded to the Mosaic Suite a few days prior to arrival but on actual arrival they notified us we had been upgraded to their Vice Presidential Saphir Suite. This suite was truly a design marvel and boasts 2 entrances with one having a full walk in closet, a master bedroom with balcony, a desk with iMac computer, a living room with balcony, a dining room with balcony, and a powder room. Overall the staff is superior in all categories and the accommodations were some of the best we have ever had in any hotel around the world. My highest recommendation if you are considering a stay in Paris and would like to stay in pure luxury.

The prince de Galles is a luxurious hotel where the service, the mood and the rooms are great. The location is very convenient for business meetings. The wonderful”cour intérieure “ is a perfect place to have a drink and to smoke a cigar with friends. Highly recommended

What a wonderful property. The location is fantastic! Gerard the GM and his team were just incredible! They made our visit so memorable! The team provided some great restaurant suggestions that we took full advantage of! None of them disappointed us! We felt like we were at home. Thank you all.for a great visit! We will be back! 5 Stars all around 👍🥂🇫🇷

Beautiful hotel...excellent service. Nice breakfast assortment including fresh grapefruit juice. My favorite. Beds are comfy as well as the pillows. The room towels are not as nice and fluffy as other hotels. Bar drinks very expensive, but its a pricey hotel. Overall beautiful hotel and enjoyed our 4 day stay. FYI, they have a large gym which we took advantage of. We did not use the wellness gym.

Amazing experience from start to finish, every single thing in the room was perfect, perfectly designed, lovely materials, perfectly clean. Staff was impeccable. A true five star property!

Service was up to pre pandemic standards.

Lovely parisian Palace hotel for a night or a weekend well located in the Heart of the prestigieuse 8th district of Paris 2 steps from Champs Elysées avenue ☀️

Beautiful venue, covid constrained. Great food and wine, mediocre service.

Incredible experience from start to finish - great treatment as a loyal bonvoy member, spectacular room with a huge terrace was the best way to enjoy Paris. Super convenient location

The hotel is wonderfully appointed, and the Art Deco style very unique. The restaurant also has live music and makes a wonderful place to decompress after a day in Paris.