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Frequently mentioned in reviews: hotel (58) room (28) stay (20) staff (20) Paris (19) star (17) service (17) experience (14) Hotel (13) Raphael (12)
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  • 2/5 Sam L. 5 months ago on Google • 238 reviews
    Definitely not a 5 star experience, but you'll pay a 5 star price. Don't get me wrong, the hotel is nice but there are several small issues with the rooms and the service is nowhere near 5 star. Also a huge disappointment was that the terrace was closed without us being told ahead of time. It is probably the main reason to stay here... The rooms are large, decorated in a historic French way, but you can hear your neighbors, the chandeliers shake whenever anyone walks upstairs or a bus drives by, and I heard pleasure sounds from upstairs both nights... There are small stains on the carpet, loose toilet seat, broken knob on one window, just several small things you wouldn't expect when spending over $1,000/night. The service... There are no doormen most of the time, 2 glasses set out with a cheap bottle of wine for 3 guests, experience not tailored to your group. It's not hard to overcome these minor things, but again for the price not what I'd expect. They also nickel and dime you for everything, and keep a large incidental deposit up front to account for all the small charges that 4 star hotels provide for free. Had a much better experience for a quarter of the price at Elsa Hotel the weekend before. This review might be 4 stars if they rebrand as a 4 star hotel and cut their prices to less than half what they are currently.
    5 people found this review helpful 👍

  • 5/5 Elisa 1 year ago on Google
    We started our European Adventure at the beautiful Hotel Raphael. Loved every moment of our stay at this elegant property. Staff are simply wonderful. Friendly, helpful and just plain charming. Our suite ( the duplex with rooftop terrace) was gorgeous and truly helped make our stay magical
    8 people found this review helpful 👍

  • 1/5 P M. 1 year ago on Google
    Pros: * Rooms and corridors are truly beautiful Cons: * Beds impossible to sleep on, with cheap horrible pillows (had to buy in a shop) * The noise never stops from neighbors: drunk guests shouting, throwing things at walls and banging on doors in the middle of night (shocked to see it anywhere, esp a 5-star hotel) * Management are terribly unhelpful and rude. * Promised a room with balcony, then when we arrived, gave us a room without the balcony: no apologies, said that their manager had no right to promise us a balcony for a De Luxe suite * Breakfast for £42 is a croissant with butter from carrefour and disgusting coffee * Internet barely works. Took 2 minutes to load my email. Forget about zoom calls or YouTube * They put some fake orders on my account for over a hundred euros on my account, had a quarrel at departure. * No apologies for a ruined trip. Saying arrogantly, it's not their fault. It's actually impressive how disgusting they managed to make our stay at what was supposed to be a luxurious experience. I hope the manager of the hotel gets fired asap. This beautiful building does not deserve such people... If you want a hostel experience at a price of a 5-star hotel -- look no further. Raphael is your best choice!
    7 people found this review helpful 👍

  • 1/5 John S. 1 year ago on Google
    Ruined the trip for my wife and I. Beds are terrible, staff members extremely rude and inefficient. Noisy as hell. Complaints were useless. We left earlier and had a better stay in a 4 star hotel in St Germain. Avoid this mess!
    5 people found this review helpful 👍

  • 1/5 Mrs B. 6 months ago on Google • 71 reviews
    Sad I have to write this review. $800 a night for the rooms and 11:00pm at night there is banging and slamming coming from the ceiling for an hour. They informed us the staff is setting up furniture. Completely unacceptable. Most nights we stayed there was some kind of noise and rattle coming from the ceiling. Our shower container was empty of soap the day we arrived till the day we left…had to pump out of the one by the bath. We were also SCAMMED for $350. An employee at the front misinformed us about the laundry. Told us it was complimentary. We didn’t want dry cleaning just a tumble dry. We ordered so and received a bill for $350 adding up in USD…I was witness that this employee told us it complimentary. He must not know what that means. The staff did not care or want to make any amends about this. In fact he gave us a snarky answer and said “that’s how much laundry costs at a 5 star hotel”. We travel to Europe every single year for a few weeks and we’ve only stayed in 5 star hotels….the only issue we’ve had is here. This is definitely not 5 star hotel standard.
    3 people found this review helpful 👍

  • 5/5 Blake F. Q. 2 years ago on Google
    Literally the BEST hotel in Paris. Best service. Best location close to all major attractions and points of interest. Fastest room service and concierge I have ever experienced. This is a 5 star hotel at an excellent price.
    2 people found this review helpful 👍

  • 1/5 Kateryna I. 1 year ago on Google
    I am absolutely disappointed with the way how hotel management treated us. We expected to have a memorable holiday! How brutally those fine hopes were destroyed! Instead, not even a daily share of 6 hour sleep was granted to us:not only we had to put up with the extremely uncomfortable beds and poor quality bed sheets but also we were pestered non-stop by rude, drunken guests next door, even during the afterhours (way past midnight). Hotel management did not even bother to try to resolve the situation. Would have expected a more plausible attitude really. If you are eyeing Hotel Raphael for a romantic weekend better stay elsewhere!
    2 people found this review helpful 👍

  • 5/5 Janine 9 months ago on Google
    I didn't stay in this hotel. But I had lunch with my sister and our friend at the rooftop bar, which was amazingly superb. The food, the service crew, we're super nice they even give us a free bottle of Rose'. The amazing view of Paris, Eiffel Tower, as The Arch de Triomphe, which is just across the road. Yes, yes, and yes! I would highly recommend this place. Would I stay in this hotel in the future. Absolutely, yes! Stunningly beautiful hotel.
    1 person found this review helpful 👍

  • 1/5 Garrett B. 6 months ago on Google
    Hotel Raphael is the worst hotel I have ever stayed in. I will explain why. I stayed 3 nights in September 2023 and at 800 euro a night I expect much better. The service is poor and the concierge was condescending and rude. The amenities are very poor for a “5 star hotel”. The rooms and building look nice in pictures but the hotel is dirty, the rooms are old with wood rot/wallpaper peeling off, we were woken up in the at midnight by the workers “setting up furniture” in the room above us; which took over an hour to complete, and to top it off I had 3 separate employees inform me they had a complementary laundry service only to find a 340 USD bill in my room to clean some gym shorts and tshirts. I could continue in more detail, but the hotel is not up to par with the other hotels in Paris. It felt more like a 3 star hotel with 5 star prices with scamming and disrespectful employees. Do not stay here if you plan to visit Paris.
    1 person found this review helpful 👍

  • 3/5 George C. 1 year ago on Google
    Stayed here for a single night for a transfer flight. The staff are in general very friendly and try to be helpful, but the hotel is REALLY old and really can’t compete with peer hotels without some major upgrades. I get the classic Rococo style, but that shouldn’t mean the amenity became a second thought. I just wish the owner of the hotel invest and renovate the rooms.
    1 person found this review helpful 👍

  • 5/5 Chandru B. 1 month ago on Google • 58 reviews New
    Luxury all way ! Lovely helpful staff. Pricey but totally worth it. Rooms and toilets need some serious work.

  • 5/5 Alex James B. 3 months ago on Google • 27 reviews New
    The response to the negative reviews was all I needed to book a stay here, and I hope you feel the same. The carpet was frayed in one corner, the bathroom door didn’t line up perfectly, and there isn’t a power outlet in that one spot you wish it was. It’s home. It takes everyone involved to make this happen, so thank you to everyone. Thank you to the gentlemen who knocked on my door to ask if we needed anything. Thank you to the people who make sure we arrive safely from the entryway. Thank you to the many people in between who made it feel like a home and not a transaction. An experience like this is priceless. Come with love and everyone at Hotel Raphael will give it right back.

  • 5/5 K D. 1 month ago on Google • 9 reviews New
    Stunning view- loved having a terrace and being able to see the Eifel tower. Older, elegant suites- that speak to the elegance of French lifestyle. Lovely breakfast offering- great expression martini’s…. Easy area to walk around-felt very safe and comfortable. Luxury shopping new by, metro right outside the door,

  • 5/5 Barbara M. 2 months ago on Google • 9 reviews New
    Lovely hotel close to the Arc de Triomphe .Beautiful interior and the 1920's elevator was a treat. Our room with a balcony was delightful and spacious. Lovely to sit outside with coffee in the morning- delivered quickly each day with a smile after calling room service. The staff was professional and helpful. I would definitely book another stay here next time we are in Paris,.

  • 5/5 Avedis T. 4 months ago on Google • 4 reviews
    The Hotel Raphael has been our family’s favorite home in Paris since more than 30 years. Great staff , very nice rooms, cozy atmosphere. The Raphael is authentic traditional Parisian luxury , without the spoils of high-tech spoils which would otherwise ruin its treasured value.

  • 1/5 Patricio J. G. 5 months ago on Google
    This is in regards to the rooftop restaurant of the Hotel: sad to write a negative review, but find it unpleasant when we respectfully notified staff that the lamb confit was extremely dry after tasting it. The plate was returned as it was initially brought to the table with exception of the first bite. After it was determined it was too dry to be edible, we notified staff and returned plate. Staff did not care and proceeded to charge the plate. After asking if they charging the plate, they said yes and that its hotel policy they dont remove food from bill. Unreal! Never had this experience before. Normally, if you believe a plate is not edible and you dont eat it, the staff apologizes and possibly removes from bill! Here nothing!

  • 4/5 parmi c. 7 months ago on Google
    The hotel is very traditional French and bit outdated. We still liked the old school French rooms and the fact it was rustic. The only issue we had was the internet, the wifi doesn’t work well and if you plan to work while you are in the hotel, you are out of luck. Overall a good French experience with traditional rustic look, wish they had better internet.

  • 1/5 Frankie F. 5 months ago on Google
    I was looking forward to my trip 2 paris for the first time. Booked a boat, my flights, activities, restaurants for my brother in-laws 31 birthday. We booked this hotel through American express business profile. Unfortunately they canceled my flight and now im facing problems with the hotel saying that they would charge me for one night that i booked instead of 7. But to make matters worst they ended up lying about that and charging us for all the nights blaming Amex, due to the unfortunate events going on close to paris. The last thing i want is 2 be in the middle of it. A war is taking place and its not in anyones best interest 2 spend time around the area and feel safe. Plus ive got refunded for all my other reservations, personal driver, boat, and other activities, im very disappointed in my experience with a hotel i didnt even get to stay in. This has been going on for a almost 2 weeks and still nothing much done.looking forward to the outcome and hopefully get to experience paris for the first time. Unfortunately i definitely wont be staying here especially with not refunding us weeks before the booking date. Shame on you

  • 1/5 Dada D. 4 months ago on Google
    What a huge disappointment. I have stayed at this hotel many years ago, and it was superb, we had a beautiful large room, attentive service, it was lovely. But this weekend was a catastrophy. Not only did we get the worst room in the hotel, one, which I can only assume used to be staff quarters (015), but the service was dreadful. The wrong suitcase in the room when we got back from dinner (we could not check in when we arrived at 14:00), which meant waiting while tired. I needed to ask for the following repeatedly, as it was either not refreshed, or not provided in the first place: water, drinking glasses, teas, coffees, espresso and tea cups, ear buds, toilet paper, facial towelettes, shower gel. I also had to ask for a make up mirror 3 times. (As a sidenote: the nespresso capsules provided were the worst capsules I have ever tasted). The internet connection was something out of 1997. The room itself was severely run down, broken bits and pieces everywhere, deep unsightly scratches and dents on furniture, peeling walls, the flimsy drapes were tired and grey, opening the closet sounded like the intro into a horror movie, the bathroom had chipped tiles, and the ceiling art deco style plastic (?) glass stained decoration was CAVING IN and practically disintegrating. And the cherry on the cake was me being forced to drag my large and heavy suitcase up and down some stairs which led to our worst-room-in-the-hotel, because nobody came to pick it up, to take it down to my awaiting taxi to take us to the airport. My husband and I come to Paris a couple of times a year for work and to see family, we have had our usual hotel, but wanted to see if the Raphael could replace it, since we had enjoyed it so much in the past. What an embarrassment. The few pros: the room was clean, as was the bathroom, the towels fluffy. I even checked the mattress for the famed Parisian bedbugs, and was relieved to find none, starched sheets and a very new-looking mattress.

  • 5/5 Kerry Adrienne V. 7 months ago on Google
    Beautiful, old and warm hotel. I’ve stayed here twice in the last year and it’s quickly become a Paris favorite. The rooms are gracious and clean with charm. The Arc suite’s terrace is magical—you might not want to leave your room.

  • 1/5 Titi P. 1 year ago on Google
    Stayed here for 3 nights recently (July 2022) and it wasn’t a pleasant stay. Checking in took forever. The rooms are old and need remodeling badly and the bathrooms are just gross with dirt in the corners of the shower and floor. The worse part customer service is awful! No hello or warm welcomes for a so called 5 star hotel? BTW, Concierge here is a joke. Don’t get me started on the thin walls! You can hear all the conversations from each side of the wall from surrounding rooms so that alone was a nightmare. Crying kids, etc. I won’t get into housekeeping throwing away items without consent. Skip this hotel, there are lots of other nicer hotels in the champs Elysee area with better views of the Eiffel Tower for less or about the same price.

  • 5/5 Telly C. 1 year ago on Google
    Had a wonderful stay here. Staff is excellent and so welcoming. We arrived in the morning and checked in and dropped off our bags while our room was being prepared. Came back after a long day of site seeing to our bags already in our room! Also included waters and a welcome amenity which was nice! Rooms are a little old but I personally liked the aesthetic and they were very clean. Our room was also large and bed comfortable. Staff also held our bags when we checked out and even loaded them into our taxi for us!

  • 5/5 Alejandra Vargas C. 1 year ago on Google
    Great Roof Top in Paris with a View of Arc Du Triumph and Eiffel Tower!! A must!! (Expect to pay a little bit morw for your drinks… but the view is worth it! )

  • 5/5 Jackie B. 5 months ago on Google
    Hotel Raphael takes you back in time with the deep rouge colors, heavy beautiful drapes and the furniture making it's statement of luxury. This hotel is timeless, my husband and I had a wonderful experience with the concierge as Taner, Paul and Pierre literally arrange EVERYTHING for and during our stay. First time visiting Paris and our private transportation was absolutley wonderful and after such a long flight the private transportation was definitely a must. I looked forward to meeting Taner, Paul and Pierre as I've been communicating with them via email for months and wanted to provide a gratuity for all their hard work and following thru with everything on my wish list. The host at the front desk was very accommodating however, our room was not ready so we were advise to have lunch on the rooftop. The rooftop restaurant was refreshing until we had a not so professional waiter by the name of Dal. The host verified our reservations the the concierge phoned for us upon after checking in and communicated that we were arriving guest but our room was not ready. We had a really nice seat viewing the Eiffel Tower our first time seeing her!!! Dal, our waiter ruined that moment of asking if we had reservations when he should have consulted with the host. I believe our attire was not suited, again as we just arrived from the airport, so if you visit and go to the rooftop in arriving make sure to communicate to the host they he/she communicates with your waiter/waitress as it was most frustrating. We did communicate our frustrations to the concierge and we recieved a bottle of wine and a dessert. The wine was not very good which was surprising being in Paris but the two Canele, a small French pastry flavored with rum and vanilla it was very tasty!

  • 3/5 Tamara D. 5 months ago on Google
    For our long touristy weekend in Paris, Hotel Raphael was in a perfect, centralized location. The hotel and the room we stayed in was very charming, but the experience overall was lacking. Nonetheless, we're happy we gave it a try but will probably stay at other hotels in the future. ARRIVAL. It's right down the street from the Arc de Triomphe, which is fantastic. The bellhop service was great and very much needed to carry our heavy luggage up a few short flights of stairs to the main hallway. At the top of the stairs is a long wall-to-wall counter. One would assume this is the front desk, but it's not; it's the concierge desk. You need to walk down the hallway to a small counter to check in. I watched several folks get redirected down the hallway. ROOM. We stayed in a beautiful room. See the attached photos. Even though it was a good-looking room, it was poorly designed, and it hasn't been upgraded well over the years. There was ample (hanging) closet space, but not enough storage for anything else. The shower in the bathroom was ridiculously small. You couldn't even lather up the shampoo without bumping your elbows on the sides of the shower. The amenities are what you'd find in a 3-star hotel. The hair dryer was at least 10 years old. SERVICE. The service was decent, but the people providing the service weren't very friendly. We've had friendlier service at 3-star hotels. RESTAURANTS. We ate breakfast at the hotel each morning. The selection was good, but nothing stood out as unique or quaint from a 5-star hotel. Before we left the final morning, we went up to the rooftop bar. The views were fantastic (see photos), and I wish we had had time to visit when it was open. WHAT I LIKED MOST. The location and the room terrace with a view of the Eiffel Tower. SUGGESTIONS. Stay away from the mini bar. The water alone is 8 euros. They don't tell you this when they're introducing you to your room.

  • 1/5 Mohit M. 1 year ago on Google
    I had the most horrible experiences ever in staying at this hotel. My company paid for my visit and they charged me money again. So in essence they got twice the amount for the entire stay. During checkout, I was reinforcing this detail to the staff that the payment has already been made. But the hotel management were so inconsiderate and made faces as if I was a thief and stealing money from them. This attitude was a bit racist as well I believe. I completely condone this behaviour and my entire stay was ruined from the lack of coordination between the staff and their racist behaviour towards my wife and I. Even if it rates a five star hotel, experiences like this makes customers write bad reviews. Hate to say this, but I would never want to go back to the hotel and be careful with the racist reception staff. Although the only good thing that I liked, was the wonderful breakfast crew that they had. They were sweet, caring and so lovely. They took care of us really nicely. Completely opposite to the crew sitting at the reception.

  • 1/5 john b. 5 months ago on Google
    I booked a Michelin star restaurant with a “no refund” policy, a private boat, guided tours, and this hotel for my birthday week. My friends who live in Paris urged me not to go due to what’s going on in the world. Airport evacuations, attractions being closed, there are hundreds of articles of the chaos going on in the area of the hotel. (Bed bugs)Needless to say the restaurant, the boat company, the tour guides all gave me back my money and expressed sympathy that I wanted to postpone my arrival.This “5 star” hotel did not. Charged me 6 thousand for 5 nights I did not attend. This hotel puts profits before the safety and comfort of there guests. I’ve seen many other reviews of this place scamming customers please read up on this place. There is Definitely hotels in Paris that care about there customers

  • 5/5 Frank B. 1 year ago on Google
    Wonderful location in the 16th district. Close to all the things a Paris vacation desires. Transportation is easy to arrange. The concierge and the entire staff is very helpful. The facilities of this nearly 100 year old building are in my opinion amazing and rich is heritage. This is a gorgeous hotel. I Will definitely return next time in Paris.

  • 5/5 Peter R. 1 year ago on Google
    This was our first trip to Paris to celebrate our son's wedding on Dec 9th. Most of our family stayed at your hotel and we were all delighted with your gracious and most accommodating staff. Everyone at the Raphael went out of their way to make our stay a delight! Many thanks to all.

  • 5/5 Ho-ting C. 1 year ago on Google
    The best hotel I have ever stayed. The fabulous interior decoration and authentic antique furniture are amazing, and the service of reception and concierge is wonderful and worm-hearted. Resonating with the movie Hotel Chevalier by Wes Anderson in 2005, Hotel Raphael is the right place to indulge in the romantic atmosphere of Paris. Ho-ting Chin

  • 5/5 Chantel B. 1 year ago on Google
    The check in staff, concierge, restaurants, bar and room attendants were all absolutely wonderful. I would highly recommend this hotel for those reasons as well as location. My mother and I had such an amazing experience at this hotel!

  • 5/5 Kyle P. 1 year ago on Google
    Me and my wife stayed at the Hotel Raphaël for 6 nights and loved it. The staff were very friendly and attentive and our room was remarkable. This hotel is close to lots of great areas of Paris, but is tucked away enough that you can enjoy a peaceful night on your balcony.

  • 5/5 Jim L. 1 year ago on Google
    What a wonderful hotel! Our room had a wonderful balcony that had a view of the Eiffel Tower! Each night we had the best view we could ask for. (every hour starting at 10pm for 5 minutes it is a spectacular light show. You could also go up to the roof top bar for a classic roof top experience and view. (pricey cocktails however) should at least go to the roof top at least once during your stay. Service was perfect. They care and it shows. This hotel is a hotel built around 1920 but is not lost any shine or luster! Art hanging in the lobby, spotless marble floors rich wood tones all presented in such splendor. Hard working staff who really cares. quick room service, and fantastic housekeeping. The plumbing fixtures were a bit of a challenge given their age but were not bad once understood. The decor was simply beautiful with touches to details that were appreciated. Good sized room. I would return here again and again!

  • 5/5 김용민 2 months ago on Google • 1 review New
    The hotel is in a great location, and I really like the restaurant, which offers simple but good quality food. It was so beautiful that the phrase “the world’s smallest 5-star hotel” was put to shame, with staff who could speak English comfortably to avoid any inconvenience for me who does not speak French.


Call +33 1 53 64 32 00 Open on Google Maps

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