5/5 Max J. 1 year ago on Google
Unforgettable
experience,
beautiful
property,
&
5-star
service.
Hôtel
Lutetia
is
truly
in
the
top
of
its
class
when
it
comes
to
customer
service
and
hospitality.
We
came
for
a
weekend
stay,
and
our
experience
at
Lutetia
made
it
even
more
difficult
than
usual
to
leave
Paris.
Everyone
working
at
this
property
is
genuinely
focused
on
making
each
guest's
experience
comfortable
and
seamless.
Truly
every
time
you
enter
a
different
room
in
the
public
areas,
there
are
multiple
people
ready
to
help
you
find
what
you
need.
Upon
arrival,
our
bags
were
held
for
us
as
we
checked
in,
which
was
a
smooth
process.
We
were
given
a
tour
of
the
public
areas
of
the
hotel,
and
we
were
happy
to
hear
that
hotel
guests
are
given
priority
seating
at
the
bar
and
brasserie.
We
were
also
shown
to
our
room
and
given
an
explanation
of
how
to
use
the
controls
(very
helpful).
Our
room,
though
small,
was
perfect
for
a
couple,
and
it
felt
like
home
for
the
weekend.
Updated
technology
in
each
room
makes
it
easy
to
set
temperatures,
turn
lights
on
and
off,
and
control
the
TV's
and
blinds.
In-room
dining
is
available
24
hours
per
day,
and
housekeeping
does
a
very
fine
job.
We
had
a
wonderful
brunch
at
the
Brasserie
(I
highly
recommend
the
extensive
and
very
Parisian
buffet),
and
some
incredible
drinks
in
the
old-world
style
Bar
Joséphine.
We
also
used
the
pool
and
sauna
each
day,
and
the
locker
rooms
were
always
clean
and
never
crowded.
The
fitness
room
has
equipment
for
all
types
of
workouts,
and
they
offer
classes
as
well
throughout
the
week
(yoga,
etc).
Although
we
did
not
use
the
spa
on
this
trip,
I
have
read
excellent
reviews.
The
concierge
desk
is
staffed
with
a
team
of
friendly
people
whose
knowledge
of
Paris
seems
to
be
endless,
no
matter
what
kind
of
experience
you're
looking
for.
A
special
thank-you
to
Marie-Anne,
who
was
able
to
get
us
two
reservations
on
very
late
notice
for
a
weekend.
They
will
be
able
to
help
you
discover
not
only
good
food,
but
also
parts
of
the
city
that
are
charming/beautiful,
yet
not
brimming
with
tourists.
A
concierge
team
like
this
one
is,
to
me,
one
of
the
most
important
criteria
for
what
sets
a
5-star
hotel
apart
from
the
rest.
Staying
at
Lutetia
is
a
treat
unto
itself,
and
I
would
encourage
you
to
book
it
if
you
are
considering
-
you
will
not
be
disappointed.
I
hope
to
return
soon
and
often.
(PS
-
the
other
2
properties
in
The
Set
Collection
are
also
a
must-see
in
both
Amsterdam
and
London,
and
are
similarly
top-notch)
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