4/5 C S. 1 year ago on Google
I
recently
stayed
at
Hotel
Regina
and
was
blown
away
by
its
impeccable
service,
elegant
decor,
and
attention
to
detail.
From
the
moment
we
arrived,
the
staff
went
above
and
beyond
to
make
us
feel
welcome
and
comfortable.
The
rooms
were
spacious,
clean,
and
well-appointed,
with
every
possible
amenity
one
could
desire.
The
concierge
was
quick
to
inform
us
of
best
options
for
navigating
the
city,
providing
helpful
tips
and
warnings
to
be
aware
of,
and
even
helped
us
securing
tickets
for
shows
in
the
area.
However,
our
experience
was
somewhat
marred
by
a
disappointing
encounter
with
the
concierge
in
one
instance.
Despite
having
a
conversation
with
them
the
night
before
about
arranging
a
late
check-out,
we
were
locked
out
of
our
room
and
unable
to
access
our
belongings
on
the
day
of
our
departure.
For
reference,
we
were
told
we
could
checkout
by
1PM,
and
we
tried
to
access
our
room
at
12PM
after
a
late
breakfast
and
stroll
around
the
park.
This
was
an
unfortunate
oversight
that
could
have
been
easily
avoided
with
better
communication
and
attention
to
detail.
Overall,
I
highly
recommend
this
hotel
for
its
outstanding
service
and
luxurious
accommodations.
It's
truly
a
gem
in
every
way,
except
for
the
one
small
hiccup
with
the
concierge.
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