1/5 Clayton T. 1 year ago on Google
A
huge
store,
but
laid
out
in
an
unintuitive
way.
Hard
to
find
things,
lots
of
wandering.
Was
also
turned
away
at
self-checkout
simply
for
having
a
cart,
despite
having
scanned
everything
already
and
being
ready
to
pay.
The
staff
weren’t
able
to
explain
why
the
rule
exists,
nor
did
they
politely
point
out
the
rule
“for
next
time.”
Instead,
when
I
got
confused
and
asked
why
I
couldn’t
stand
there,
one
employee
pointed
aggressively
at
the
overhead
sign
(which
I
hadn’t
noticed)
and
barked,
“No
no
no,
it
is
absolutely
forbidden!”
and
then
quickly
threw
all
my
items
back
in
the
cart,
forced
me
out
of
the
area
and
into
a
much
longer
line,
like
I
was
a
criminal
or
something.
A
bizarre
reaction,
as
I
would
have
been
done
within
seconds
if
they
had
simply
let
me
pay.
Almost
like
a
tantrum,
she
was
practically
apoplectic
over
such
a
minor
situation.
VERY
poor
service
standard,
with
such
terse
and
rude
staff.
Seems
like
they
have
a
totally
bureaucratic
mindset,
with
evidently
zero
concern
for
the
customer’s
experience.
Or
maybe
she
just
had
a
bad
day?
In
any
case,
I
would
definitely
recommend
shopping
elsewhere
after
this
experience!
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