2/5 Patricie K. 6 months ago on Google • 10 reviews
I
was
really
keen
in
going
to
Opera
when
in
Naples
and
indeed
food
here
was
nice
and
tasty
with
a
very
good
presentation,
however
the
service
completely
killed
the
experience!
At
such
a
high
end
restaurant
it
is
unacceptable
that:
you
get
a
fish
dish
just
after
you
have
said
that
you
do
not
eat
fish;
get
wine
that
is
blurry
and
clearly
contaminated
and
that
you
ask
for
wine
suggestions
and
you
get
a
plain
wine/food
pairing
when
you
have
been
told
the
sommelier
will
come
and
suggest
you
wines.
My
business
partner
chose
a
meat
tasting
menu
and
with
one
of
the
dishes
he
got
a
blurry
wine
which
had
something
floating
in.
Then
as
a
snack
which
was
offered
by
the
house
got
a
piece
of
cuttlefish,
while
he
told
them
at
the
beginning
that
he
doesn't
eat
fish
(after
being
asked
if
we
had
some
preferences
or
allergies).
On
the
other
hand,
I
had
chosen
2
fish
dishes
and
I
asked
if
I
could
get
some
wine
suggestions
with
my
dishes.
I
was
told
that
the
sommelier
will
come.
Unfortunately
he
never
came
and
I
only
got
some
wine
glasses
with
each
of
my
dishes.
I
could
still
omit
this
as
my
wines
were
good,
however
definitely
in
each
glass
I
had
a
different
quantity
of
wine
(the
second
one
was
almost
double
the
first
one).
Finally,
I
asked
for
an
espresso
and
I
got
a
bag
of
sweetener
with
it,
no
question
if
I
want
sugar
or
even
at
such
a
place
I
would
expect
they
have
a
choice
of
different
types
of
sugar...
Personnel
at
Opera
is
definitely
not
delivering
a
service
for
a
restaurant
where
for
a
dinner
for
2
you
pay
almost
200
EUR
with
just
a
couple
wine
tasting
glasses
with
your
dinner.
Unfortunately,
the
bad
service
completely
killed
the
food
experience
you
expect
in
this
place.