Palácio Tangará image

Palácio Tangará

Restaurant Bar Hotel Massage spa Event venue Brunch restaurant Spa and health club

One of the Most Reviewed Massage spas in Sao Paulo


Address

R. Dep. Laércio Corte, 1501 - Panamby, São Paulo - SP, 05706-290, Brazil

Website

www.oetkercollection.com

Contact

+55 11 4904-4040

Rating on Google Maps

4.80 (8.1K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (25) service (23) staff (16) great (12) room (11) pool (11) experience (10) Paulo (9) restaurant (8) luxury (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Chris C. 2 months ago on Google • 183 reviews New
    That’s was our second stay at Tangará and we loved each moment of it. The service is fantastic there, from Marcos at front desk, to Jessica at breakfast room, the whole staff at the pool area, Vinicius in the lobby/bar space and Jefferson at Pateo restaurant. The hotel itself is gorgeous, glam and very relaxing, can’t wait to go back!
    1 person found this review helpful 👍

  • 2/5 Catalina G. 1 year ago on Google
    The hotel say is pet friendly but when I arrive they make me change the room that I want because is the dog, they should be more specific about that. Nobody speak English, when I try to order food or something they hang out the phone because they don’t speak English. The times I try to eat in the restaurants they always have events and they say they don’t have space for us (when was really free tables) but the sabe the tables for the people that come just for eat in the hotel, they were discriminatory with us and the dog. Really bad service from the people In there.
    2 people found this review helpful 👍

  • 5/5 Simon Bauer (. 2 years ago on Google
    Beautiful hotel. Perfect for a relaxing weekend. The decor is very elegant and tasteful in every detail. Our Jr suite was very comfortable and had a huge terrace. The service very friendly and attentive. I found it particularly pleasant that there is no buffet breakfast with the corresponding hustle and bustle, instead everything is brought to the table. Already on the second day, the staff had remembered all the wishes and, for example, automatically brought butter and fresh water melon juice. The only suggestion for improvement: fabric servers in the restaurants. The thin paper serviettes simply do not fit to such a luxury hotel.
    2 people found this review helpful 👍

  • 2/5 Luiz De O. 2 years ago on Google
    It is all about expectations. We thought we would find the same quality of service we experienced at other hotels from the Otker Collection, but that was not meant to be. Palácio Tangará caters for wannabes, social media influencers and a group of wealthy Brazilians who, for the most part, think that luxury resides on superficial things. It is thus normal that the experience it provides resembles it's target customers: completely focused on the image it projects but missing some basic qualities of what they intend to be: class and education, in the case of most guests, consistent service and attention to details, in the case of the hotel. The positive: - Beautiful rooms and location. It is really an oasis in the concrete jungle of São Paulo. The interior design is sober and classy at the same time, and the proximity to the park is refreshing. - First rate amenities with two beautiful swimming pools, a well equipped gym and a nice spa. Everything is well maintained and spotless. - Chef Filipe, a rising star and total culinary genius. His creations are small pieces of art and his passion for cooking is contagious. - Some awesome people in the staff: to mention the ones we met, Camila in the Management team,  Marcos, Gustavo and Suellen at the restaurant, Marcelo at the front-desk, and the whole housekeeping crew. They are the heart and soul of the place and provide a true luxury experience to customers. The gaps: - The Jean Georges is totally overrated. Hopefully, Chef Filipe will make this restaurant shine with his creations, if he is allowed to design his own menu. As of now, it does not provide the culinary experience of a gourmet restaurant, let alone a Michelin starred one. - Lack of attention to (important) details. My wife has death-threatening food allergies and, despite innumerous communication with the hotel management and staff, she was twice served food with garlic. To make things worst, she had food poisoning the day before we left, debilitating her so much that we almost cancelled our flight back home. Since she only ate at the hotel that day, we can only infer (but not prove) that she got it from the pasta she had for lunch. Worst yet, no one from the Management team contacted us to ask how she was doing, even though they had called a doctor for her. If you have food allergies, be twice as cautious as you usually are. - Are you a club or a luxury hotel? The need to attract young and wealthy weekenders from Brasil transforms the hotel in a posh version of Club Med during the weekend. At 1pm on Saturdays and Sundays a DJ breaks the calm environment with loud "lounge" music on. And if you are unlucky to have a room on the side where events are held, then be ready for a sleepless night. So much for the oasis... - Inconsistent quality of service. Some staff members understand the real meaning of customer service in a luxury hotel, while others don't. Every time we voiced our discontent with something there was a prompt reaction from the management and staff. We would prefer not having to point them out though, since most of the issues could be avoided by giving better training. At the check in we were not accompanied to our suite and later received an envelope with some parking tickets and no explanation about what to do with them. Despite the beautiful soroundings, convenient location in the Panamby neighborhood and some great people in the staff, this is not yet, in my opinion, the true 5-star hotel it intends to be. My recommendation: less marketing and more focus on your staff will help you deliver an experience that is true to your brand promise.
    1 person found this review helpful 👍

  • 5/5 John S. 2 years ago on Google
    Place is so CHIC Was in Sao Paulo for NYE Had lunch at Tangara. Food and atmosphere was off the charts!!!
    1 person found this review helpful 👍

  • 5/5 Alexandra M. 2 years ago on Google
    Loved! I tried reserving in flight, had planned to go to Rio but when I saw the weather was rainy, I decided to stay in São Paulo. What sold me is this is the same family as Hotel du Cap and Bristol. I arrived to find my reservation didn’t complete, an extremely helpful woman, can’t recall her name but she had dark hair and glasses, entered everything for me. My room was a jr suite, corner room with two balconies and it seemed like every room has an amazing view. The service was excellent from arrival to departure, not a single aspect of my stay was off in any way. I have celiac and a dairy allergy, the restaurant and in room dining were very accommodating. Highly recommend the Brazilian chicken soup, mine arrived with wam gluten free bread. The only change I would make is a longer reservation. Also, the same associate checked on me as I left, she was absolutely pleasant to interact with.
    1 person found this review helpful 👍

  • 5/5 TravelMama 2 years ago on Google
    My friend took us to Palácio Tangará for high tea when we were in São Paulo for a short trip in 2020. We sat outside on the terrace. The environment there made the tea time experience memorable. Delicious finger sandwiches, and scones and chocolates with fine tea blends. A place highly recommended.
    1 person found this review helpful 👍

  • 5/5 Daniel S. 5 months ago on Google
    The spa is the best gift you could give to yourself. Amazing service, tailored massage and a delicious cup of tea to relax. Probably the best spa in São Paulo.
    1 person found this review helpful 👍

  • 5/5 Mark B. 2 months ago on Google • 45 reviews New
    Absolutely stunning property with top tier service. The location is a bit isolated and out of the way but there is a beautiful park connected to the hotel.

  • 5/5 Richard H. 1 month ago on Google • 37 reviews New
    A beautiful hotel awaits your arrival. The service was absolutely impeccable. One of the nicest hotels rooms I have ever had. Goregous balacony, french doors, large format marble throughout the bathroom, impeccably clean. From the arrival, to check-in, to the restaurants, we felt absolutely so looked after and professionally served by everyone. The beautiful jungle outside of our windows, beautiful pool area, great peaceful location with the monkeys and tucans in the adjacent park. If you are looking for peaceful luxury, this is it.

  • 5/5 Thiago B. 9 months ago on Google
    Basically everything from staff to drinks is amazing. You do forget you're in São Paulo once there. Although, due to the price unfortunately it is not for everyone.

  • 5/5 Jaideep S. 1 year ago on Google
    Totally awesome experience. Very hospitable and helpful staffs. Also you get live counters who will prepare what you ask them. Rooms are really good and nice for the stay!

  • 5/5 i c. 1 year ago on Google
    Excellent hotel with great staff and facilities. Spa was great, pool was great, loved the room, and the staff was top notch. Located just far enough from centro that’s it’s quiet and you can see the stars.

  • 3/5 Karla B. 1 year ago on Google
    Very clean and comfortable room with all mod cons - more spacious than most in this central location in a capital city and the price was very reasonable for all on offer. Excellent wi-fi, nice toiletries, great choice at breakfast

  • 5/5 Antonio T. 1 year ago on Google
    Food was far below what we thought it would be! Not recommend for a great dinner. Service was awesome, wine was also great, but food.....

  • 5/5 patricia l. 8 months ago on Google
    This is the nicest hotel that I have been. Excelent service: the staff knows about the history of the hotel and are proud to be a part of it. We came for the Sunday brunch. Superb!

  • 5/5 João Eduardo Mascarini Del V. 8 months ago on Google
    Perfect place for a quick stay in São Paulo. Nice restaurants, great for a weekend brunch.

  • 5/5 Rafael R. 5 months ago on Google
    Best hotel that shared the best moments. I recommend ! Rooms5.0Service5.0Location5.0 Response from the owner 3 days ago (Translated by Google) Thank you for your review! Camila Meissner - Assistant Admin. executive (Original) Obrigada pela sua avaliação! Camila Meissner - Assistente Admin. Executiva

  • 5/5 JAPA DU S. 5 months ago on Google
    Excellent reception. I'll be back more often without a doubt. Great service, delicious food. I recommend it to everyone!

  • 5/5 Igor C. 4 months ago on Google
    Amazing resorts, The rooms and break fast are the best pasta of this resort

  • 5/5 Gabriel S. 9 months ago on Google
    First, we would like to say that we travel across the globe and have stayed in many 5-star hotels. Palacio Tangara wins as one of the best hotels we have ever stayed at. Starting with the beauty of its classical building, as well as how it perfectly adapts to the surrounding landscape. With all of these trees from Parque Burle Max, you do not even feel that you are in São Paulo. Truly an oasis. The rooms are absolutely stunning. We had a superior suite with terrasse, and honestly, it could not have been better. The pools are incredible, and we have to say that the interior one has the most comfortable pool loungers we have ever tried! Now, what really makes the biggest difference is the service, and attention to details. From the moment you arrive until you leave the front door, you are truly treated like royalty, yet with a personal, warm touch. I would like to name some people that have made our trip an unforgettable one: Rafaela and Roger from the pool: they are so nice, attentive and helpful. Thank you for making our moments by the pool so comfortable and special! Sandoval and Victor, serving by the pool: they have gone above and beyond to assist us, and have really contributed to making each meal, each drink, so special. Emilia and Julia from the spa: they have given us the best massage we have ever tried (both Shiatsu, anti-stress and reflexology). Simply wow! Rose from the pool: such a warm human being. She gave us a banana to feed the little monkeys, and we will never forget this moment! Thank you! Thiago the sommelier: he has given us so many great recommendations for wine, and made our dinners at Tangard Jean Georges amazing culinary experiences. And all others who we have met during our stay. Overall, we have been so impressed with this hotel, and wanted to congratulate management and all employees for providing so many unforgettable memories.

  • 5/5 Angélica R. 8 months ago on Google
    I’ve been to the hotel for business meetings. The place is gorgeous and the service is very good. Meeting rooms are very organized and clean. Lunch and dinner were great even with the event 3 course meal.

  • 5/5 Marie-B C. 1 year ago on Google
    We only had dîner in the lovely and elegant outside terrace. Rhe outside temperature was a little bit chilly, and we were offered a nice table close to the heater. That was very kind and attentive. Every dish we ordered was delicious. The service was a little slow.

  • 5/5 Fernando Tobin B. 1 year ago on Google
    Little gem in the heart of SP. Overall very good hotel with a good service. For sure I would recommend the stay. What makes it incredible is the location of the place. Quite a place. One thing is a must! The breakfast is by far the best I have had in a long while. Eggs Benedict are perfect!

  • 5/5 Matheus S. 1 year ago on Google
    Is this Brazil? Feels exactly like the best place in this world. Out of this planet. Spectacular service. Wonderful time. Great food. I'll be back.

  • 5/5 Cesar F. 1 year ago on Google
    Perfect, superb experience. Maybe one of the best hotels I've ever been. Book with totally confidence.

  • 1/5 Nil S. 1 year ago on Google
    Don’t give your number/email to this hotel. They will harass you. I once made a reservation for the brunch and I still receive messages and emails every week about new reservations from this establishment.

  • 5/5 Matteo Di D. 1 year ago on Google
    This is the best hotel in SP. even if it is a bit far away from the main area, this guarantees a peaceful and charming environment. Great restaurant with fantastic wine menu

  • 5/5 carolina duarte m. 1 year ago on Google
    Honestly Palacio Tangara is one of the best places I’ve seen. Staying in Tangara is an entire experience; the food is marvelous, they change the menu every once in a while with flavors of the region; the spa is unique; and the rooms are spacious and very comfortable, jet what is best about Palacio Tangara is its staff and how they pay attention to details. To whoever is looking for a luxury, warm and unique experiencia, this hotel is the place.

  • 5/5 Julio C. 1 year ago on Google
    Luxury and luxury love it , amazing there is not words to describe the unbelievable experience we had , since we arrived, our room , brunch , even the weather was super nice , unfortunately the service in the restaurant patio was not that good , everything was taking forever and we barely can find our waiter or any waiter , the drink by the pool was just ok , we tried 4 diferents drinks and they they were just ok , but the pool its amazing and the indoor pool is out of words super amazing, super highly recommend!!!

  • 5/5 Rafael G. 2 years ago on Google
    We (my wife and I) went for my birthday dinner, everything was beyond our expectations, the reception, the service and of course the dishes. Great night, wonderful company in a great place.

  • 4/5 Raphael S. A. A. 2 years ago on Google
    Good service at the restaurant, the green curry was rather bland but the pepper-crusted filet mignon and chocolate panache were excellent. Ok wine selection. Surprisingly Brazilian Syrah works out better than expected despite the young age.

  • 5/5 Eduardo B. 2 years ago on Google
    It has a lovely environment surrounded by the Burle Max park trees in the middle of Sao Paulo city rustle and bustle. Besides, it is a high standard hotel, with large and functional rooms, extra modern facilities (fantastic gym), warmed pools, and good service in general. Prices are astronomical, though it corresponds to the service level offered. Breakfast could start a little earlier on the weekends. The hygiene protocols are very observed, not only by staff but all guests. There are also activities for children with very attentive and well-trained staff, where my six-year-old son was easily drawn to plays even though initially timid.

  • 5/5 Pedro H. 5 months ago on Google • 1 review
    Incredible experience, room organized, excellent cleanliness, delicious meals with variety, reception with plenty of space and comfortable, attentive staff and they even surprised me on my birthday by singing happy birthday and offering a cake. I highly recommend


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