2/5 Luiz De O. 2 years ago on Google
It
is
all
about
expectations.
We
thought
we
would
find
the
same
quality
of
service
we
experienced
at
other
hotels
from
the
Otker
Collection,
but
that
was
not
meant
to
be.
Palácio
Tangará
caters
for
wannabes,
social
media
influencers
and
a
group
of
wealthy
Brazilians
who,
for
the
most
part,
think
that
luxury
resides
on
superficial
things.
It
is
thus
normal
that
the
experience
it
provides
resembles
it's
target
customers:
completely
focused
on
the
image
it
projects
but
missing
some
basic
qualities
of
what
they
intend
to
be:
class
and
education,
in
the
case
of
most
guests,
consistent
service
and
attention
to
details,
in
the
case
of
the
hotel.
The
positive:
-
Beautiful
rooms
and
location.
It
is
really
an
oasis
in
the
concrete
jungle
of
São
Paulo.
The
interior
design
is
sober
and
classy
at
the
same
time,
and
the
proximity
to
the
park
is
refreshing.
-
First
rate
amenities
with
two
beautiful
swimming
pools,
a
well
equipped
gym
and
a
nice
spa.
Everything
is
well
maintained
and
spotless.
-
Chef
Filipe,
a
rising
star
and
total
culinary
genius.
His
creations
are
small
pieces
of
art
and
his
passion
for
cooking
is
contagious.
-
Some
awesome
people
in
the
staff:
to
mention
the
ones
we
met,
Camila
in
the
Management
team,
Marcos,
Gustavo
and
Suellen
at
the
restaurant,
Marcelo
at
the
front-desk,
and
the
whole
housekeeping
crew.
They
are
the
heart
and
soul
of
the
place
and
provide
a
true
luxury
experience
to
customers.
The
gaps:
-
The
Jean
Georges
is
totally
overrated.
Hopefully,
Chef
Filipe
will
make
this
restaurant
shine
with
his
creations,
if
he
is
allowed
to
design
his
own
menu.
As
of
now,
it
does
not
provide
the
culinary
experience
of
a
gourmet
restaurant,
let
alone
a
Michelin
starred
one.
-
Lack
of
attention
to
(important)
details.
My
wife
has
death-threatening
food
allergies
and,
despite
innumerous
communication
with
the
hotel
management
and
staff,
she
was
twice
served
food
with
garlic.
To
make
things
worst,
she
had
food
poisoning
the
day
before
we
left,
debilitating
her
so
much
that
we
almost
cancelled
our
flight
back
home.
Since
she
only
ate
at
the
hotel
that
day,
we
can
only
infer
(but
not
prove)
that
she
got
it
from
the
pasta
she
had
for
lunch.
Worst
yet,
no
one
from
the
Management
team
contacted
us
to
ask
how
she
was
doing,
even
though
they
had
called
a
doctor
for
her.
If
you
have
food
allergies,
be
twice
as
cautious
as
you
usually
are.
-
Are
you
a
club
or
a
luxury
hotel?
The
need
to
attract
young
and
wealthy
weekenders
from
Brasil
transforms
the
hotel
in
a
posh
version
of
Club
Med
during
the
weekend.
At
1pm
on
Saturdays
and
Sundays
a
DJ
breaks
the
calm
environment
with
loud
"lounge"
music
on.
And
if
you
are
unlucky
to
have
a
room
on
the
side
where
events
are
held,
then
be
ready
for
a
sleepless
night.
So
much
for
the
oasis...
-
Inconsistent
quality
of
service.
Some
staff
members
understand
the
real
meaning
of
customer
service
in
a
luxury
hotel,
while
others
don't.
Every
time
we
voiced
our
discontent
with
something
there
was
a
prompt
reaction
from
the
management
and
staff.
We
would
prefer
not
having
to
point
them
out
though,
since
most
of
the
issues
could
be
avoided
by
giving
better
training.
At
the
check
in
we
were
not
accompanied
to
our
suite
and
later
received
an
envelope
with
some
parking
tickets
and
no
explanation
about
what
to
do
with
them.
Despite
the
beautiful
soroundings,
convenient
location
in
the
Panamby
neighborhood
and
some
great
people
in
the
staff,
this
is
not
yet,
in
my
opinion,
the
true
5-star
hotel
it
intends
to
be.
My
recommendation:
less
marketing
and
more
focus
on
your
staff
will
help
you
deliver
an
experience
that
is
true
to
your
brand
promise.
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