1/5 Leyla G. 1 year ago on Google
Horrible
service,
smelly
small
type
rooms
might
trigger
your
migraine,
if
you
have
any!
We
selected
Gran
Via
because
of
its
minimal
and
appealing
decoration,
which
we
discovered
later
the
hotel
was
all
about
this,
nothing
more.
As
we
were
in
town
for
just
2
nights
and
were
going
to
spend
most
of
our
day
outside,
we
didn’t
mind
to
book
small
type
rooms.
Even
though
there
is
a
window
in
the
room,
there
is
no
fresh
air
as
it
opens
to
the
well
of
the
building.
The
moment
we
entered
to
the
room,
although
the
windows
were
open,
we
faced
a
heavy
smell
mixed
with
moisture,
especially
in
our
bathroom.
We
got
back
to
the
reception,
made
a
complaint
about
the
situation
and
asked
for
assistance.
The
receptionist
she
would
check
the
room.
So,
we
left.
At
night,
when
we
got
back
to
the
hotel,
we
realized
there
was
no
change
expect
a
few
anti-odor
tablets
placed
in
our
sink.
We
had
to
sleep
in
this
“airless”
room
and
dealt
with
a
migraine
attack.
The
next
morning,
we
contacted
the
same
person,
customer
relations
specialist
at
the
reception
desk
and
repeated
our
complaint.
The
answer
was
shocking.
First,
she
mentioned
“she
checked
and
there
was
no
problem
at
all”.
Then
she
replied
“sometimes,
due
to
the
reverse
angle
wind
those
rooms
might
smell
‘sewage’.
Furthermore,
she
added
“that’s
why
we
sell
those
rooms
at
this
price”.
We
were
absolutely
shocked
by
the
incapacity
and
rudeness
of
this
officer/specialist.
Additionally,
we
had
some
other
minor
problems
such
as
not
welcoming
us
at
the
door
while
we
were
trying
to
find
the
hotel
and
making
several
rounds
by
car
-the
location
is
great
but
you
should
be
fighting
for
a
convenient
parking
spot.
Before
making
a
reservation
we
asked
about
the
parking
spots,
they
told
us
they
don’t
provide
a
private
parking
but
it
would
be
easy
(!)
to
find
a
place.
One
other
thing,
we
ordered
a
toothbrush
online
and
asked
to
deliver
it
to
the
reception
as
we
thought
they
would
call
us
from
our
room
which
they
didn’t
and
we
waited
for
an
hour
for
nothing.
From
the
beginning
till
the
end,
our
experience
was
beyond
terrible.
If
you
book
for
a
suit
rooms,
I
think
that
will
be
ok
but
stay
away
from
the
small-type
rooms.
The
service
was
rude.
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