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  • 1/5 Majd A. 3 months ago on Google • 30 reviews New
    The worst experience in my life and still they did not return our money. Pictures explain it all. No hot water and broken shower head. Mold all over the room. Sauna in the room does not work. Every time you add water the breaker goes off. Unbelievably dirty & disgusting. Staff's attitude is not acceptable. We booked 2 rooms one for us and the other for the kids. The problems were in our room, so when I complained they said they will change the room. We came back at night they ended up changing the decent room instead of the room we complained about and rented it out to other clients. We stayed there 2 nights and skipped the third. Both nights we took showers in the kids room. Do not even think about this place. It is a mess.
    10 people found this review helpful 👍

  • 5/5 Alyssa H. 1 year ago on Google
    We booked for a one-night stay and ended up staying for three. This is a great hotel with friendly and helpful staff, large, clean rooms, and a wonderful location. Treat yourself and book a room with a sauna and jacuzzi! The hotel owners also own the restaurant next door, which they give a discount to hotel guests. They have a nice Turkish breakfast in the morning and amazing grilled seafood at night. We will make this our go-to stay whenever we are in Izmir.
    6 people found this review helpful 👍

  • 1/5 Cristian 1 year ago on Google • 10 reviews
    Unfortunately I had a bad experience there. The room I was checked in had a really bad smell. I asked for a solution and they first cleaned the room, later they moved me to a different one (really bad smell). Besides that, rooms are really big and if it wasn't with this bad smell experience I would probably reconsider the number of stars. However, this is not something you wanna hear form a 5stars hotel, not to mention that you can actually experience it! Staff was friendly, but it would've been better if all knew English. Missing elevator is also a big MINUS. those stairs are not very nice when you have BIG trolleys
    4 people found this review helpful 👍

  • 5/5 Erica J. 1 year ago on Google
    Absolutely loved staying at The Gran Via Hotel. The rooms are extremely clean, spacious, and very well decorated. Analysis, the front desk receptionist was a huge help, assisting me with everything that I needed. The breakfast spread is amazing. Lovely Mediterranean tapas.. Do not forget to tip generously as salaries are meager due to inflation. The local residents rely on tips.
    5 people found this review helpful 👍

  • 5/5 Saeed K. 10 months ago on Google
    Great location and professional personnel. The service is fast and the rooms are clean and beautiful.
    5 people found this review helpful 👍

  • 1/5 Leyla G. 1 year ago on Google
    Horrible service, smelly small type rooms might trigger your migraine, if you have any! We selected Gran Via because of its minimal and appealing decoration, which we discovered later the hotel was all about this, nothing more. As we were in town for just 2 nights and were going to spend most of our day outside, we didn’t mind to book small type rooms. Even though there is a window in the room, there is no fresh air as it opens to the well of the building. The moment we entered to the room, although the windows were open, we faced a heavy smell mixed with moisture, especially in our bathroom. We got back to the reception, made a complaint about the situation and asked for assistance. The receptionist she would check the room. So, we left. At night, when we got back to the hotel, we realized there was no change expect a few anti-odor tablets placed in our sink. We had to sleep in this “airless” room and dealt with a migraine attack. The next morning, we contacted the same person, customer relations specialist at the reception desk and repeated our complaint. The answer was shocking. First, she mentioned “she checked and there was no problem at all”. Then she replied “sometimes, due to the reverse angle wind those rooms might smell ‘sewage’. Furthermore, she added “that’s why we sell those rooms at this price”. We were absolutely shocked by the incapacity and rudeness of this officer/specialist. Additionally, we had some other minor problems such as not welcoming us at the door while we were trying to find the hotel and making several rounds by car -the location is great but you should be fighting for a convenient parking spot. Before making a reservation we asked about the parking spots, they told us they don’t provide a private parking but it would be easy (!) to find a place. One other thing, we ordered a toothbrush online and asked to deliver it to the reception as we thought they would call us from our room which they didn’t and we waited for an hour for nothing. From the beginning till the end, our experience was beyond terrible. If you book for a suit rooms, I think that will be ok but stay away from the small-type rooms. The service was rude.
    4 people found this review helpful 👍

  • 2/5 Burcin Y. 11 months ago on Google
    does not worth per quality&price ratio extremely noisy street, because of traffic&tavern and people around. couldnt sleep till it went quite at 4 am! didnt like the profile of the clientel either no breakfast&no area/hotel restroom to chill
    3 people found this review helpful 👍

  • 1/5 Umur D. 1 year ago on Google
    Otelin fotoğraflarına aldanıp tuttum. Girdiğinizde sizi güler yüzlü bir lobi karşılıyor. Otelin en iyi yanı lobi çalışanları sanırım. Keşke odalarda lobi kadar bakımlı olsa. Lobiden girince gördüğünüz manzaraya sakın kanmayın. Bir kere odalarda bir duvar olduğuna bin şahit ister. Her yer alçıpan ile çevrilmiş. Akşam saatleri duvarın arkasında çalışan havalandırma sesi kulaklarınızı baya bir zorlayacaktır. Bunun ilerde kalmayıp gece vakti koridorda konuşmaları yan odanın duşta ne kadar suyu açtığına kadar seslerden anlayabilirsiniz. Bu kadar güzel bir konsepti yaparken böyle önemli yerlerden kısılması beni çok şaşırttı. Oda genel olarak bakım istiyor. Temizlik çok iyiydi diyemem. Zahmet edip saç kurutma makinesi bile silinmemiş. Banyo bakımsızlıktan mı temizlenmemesinden mi o o renkleri almış çok anlamış değilim. Konumu ve lobi personeli dışında tercih edilmeyecek bir otel.
    3 people found this review helpful 👍

  • 3/5 Adella N. 6 months ago on Google • 8 reviews
    The hotel is decent, but definitely should not be advertised as a 5-star hotel. We had a multitude of issues that led us to leaving within the first night and we booked a room at the Marriott about 5 minutes away. Pros: - In a busy area, walking distance to a variety of restaurants, bars, and shopping areas. - Friendly staff - Spacious room Cons: - No elevator (only stairs) - Located right above a restaurant, so the smells/smoke overpowered the air in the hotel. - Con of being in a busy area is that it gets really loud, so it may be hard to sleep. - Bathroom was dirty, molded, and the shower had no door so the water kept spilling out everywhere - AC was leaking some kind of blue fluid on the wall behind our bed and kept making dripping noises all night. Overall, if you're looking to stay at a 3-star hotel, this is the place for you. If you're looking for 4-star or above, this is not it. Go to the Marriott a few minutes away and you'll get amazing service, spacious & clean room, indoor & outdoor pool, gym, sauna, etc. and still be in the middle of all the action.
    1 person found this review helpful 👍

  • 1/5 Ali Çağlar K. 1 year ago on Google
    Uzak durulması gereken rezalet bir yer! Bu otelin “Wellness Spa Suite” adı verilen “Bohem tarz” diye şişirdikleri güya en iyi odasında kaldık. Kesinlikle web sitesindeki fotoğraflara aldanılmaması gereken tam bir varoşluk örneği. İlk şoku duştan çıktığımızda banyo havlusu olmamasıyla yaşadık. El havlularıyla kurulandıktan sonra resepsiyonu arayıp havlu istedim. Gece konaklamamız ise tam bir felaketti. Yatağa yattığımızdan itibaren sabaha kadar gürültüden ve tedirginlikten uyuyamadık. Bilenler bilir, Alsancak, Kıbrıs Şehitleri civarı zaten tantananın yoğun olduğu bir bölge. Buna bir de otelin genel gürültüsü eklenince konaklamamız zehir oldu. Gece yarısı defalarca kapımız ve diğer odaların kapıları çalındı, koridorlarda sürekli bağırarak konuşan ve dolaşan insanlar vardı. Sabaha karşı 4’e doğru dayanamayıp resepsiyonu aradığımda, hırsızlık olayı olduğunu ve gürültülerin sebebinin bu olduğunu söylediler. Ancak o saatten sonra dahi koridorlarda gezmeler, bağırışmalar sabaha kadar kesilmedi. Uyuyamadan sabahı zor ettik. Haftasonu tatilimiz zehir oldu. Şikayetimi belirtmek için e-posta adreslerine mail attım ancak adres geçersiz olduğundan gönderilen mailler ulaşmadı olarak geri geldi. Web sitelerindeki “Bize Ulaşın” bölümündeki WhatsApp hattına da 3 kez ard arda şikayet yazısını göndermeme rağmen cevap alamadım. Oteli defalarca arayıp durumu ilettiğimde ise patron size dönüş yapacak denilip geçiştirildi. Kısacası berbat bir haftasonu geçirdik. Konak, Pasaport, Alsancak civarlarında onlarca otel seçeneği mevcut. Kesinlikle uzak durulması gereken rezalet ötesi bir yer.
    2 people found this review helpful 👍

  • 1/5 Javier Romero V. 9 months ago on Google
    Terrible hotel. VERY UNCLEAN. They charged us more money when we arrived, after we already paid what is was marked in Expedia app. The Manager is rude. The Staff is unprofessional. Today we arrived, after touristing. We expected to see the room clean because we leave the “clean the room” sign, but they just decided to ignore it. For the over charge money I would expected they had at least clean the room! But nah! Im glad we are leaving tomorrow. Also I had to unclog the shower myself last night. Horrible experience. Stat away of this dishonest, unclean establishment
    2 people found this review helpful 👍

  • 5/5 Jacquelin 1 year ago on Google
    perfect location super service friendly stuff
    2 people found this review helpful 👍

  • 5/5 Yousaf R. 2 months ago on Google • 3 reviews New
    The hotel is directly in the middle of all the nightlife and restaurants next to the sea side. Rooms were elegant, neat and fully furnished. The value for money is also a factor to consider. For sure, in the future this would be my first choice to stay.
    1 person found this review helpful 👍

  • 5/5 Ali A. 1 year ago on Google
    A special and unique hotel,🌹 I had a special experience for two days, the rooms are clean and tidy and smell beautiful, in addition to the fact that the staff are nice and speak English fluently, I recommend it to those who want services and luxury at an excellent price that is very suitable, especially with the presence of the jacuzzi and the sauna separate from the bedroom I highly recommend Gran Via ✔️
    1 person found this review helpful 👍

  • 4/5 nikkichikita 9 months ago on Google • 4 reviews
    - Big and comfortable bed, and spacious rooms. However, the room did have a few minor details that had to be completed for it to be considered a “finished” room (aka missing piece of baseboard and paint job) ; - Very friendly and helpful staff. We had enlightening conversations with Nil. She taught us useful Turkish expressions, gave us a ton of tips and introduced us to an area nearby with wonderful restaurants. We discovered the pancake place Pan-Ku, which is a must ;-) - The area can get a bit noisy seeing as our room’s window was facing the busy street. The advantage was that you can have a drink + dinner everywhere at walking distance. And Alsancak is really a wonderful area. Thanks for the wonderful stay, we absolutely fell in love with Izmir!

  • 5/5 Sabri C. 1 year ago on Google
    Hafta sonu jakuzili, saunalı odada konakladık. Otel ve kaldığımız oda oldukça temiz ve güzel dekore edilmişti. Personel güler yüzlü ve ilgiliydi. Otel Alsancak'ın tam merkezinde yer alıyor. Bunun olumlu ve olumsuz yanları var. Olumlu yanı Alsancak'taki heryere birkaç dakikada ulaşabiliyorsunuz. Yani gece Alsancak'ta eğlenip akşam konaklama için ideal. Bu merkezi konumun dez avantajı ise gece ağzıyla içmeyi bilmeyen tiplerin sokakta çıkardıkları seslere maruz kalıyor olmanız. Eğer amacınız Alsancak'ta eğlendikten sonra otele dönmek ise kesinlikle bu oteli öneririm.

  • 5/5 Carminn T. 9 months ago on Google • 1 review
    Had a wonderful stay here! I stayed in the King Spa suite which I found to be very comfortably and warmly designed. The location in the city is great also, I did see one review criticising the noise on the street but that is to be expected if you want to stay in the prime areas of Izmir! The room included a spa of course but also it’s own Sauna which I found to be a very niche but pleasant addition. However of course for me the standout highlight for the stay here was the service! Both Nil and Secil were lovely hosts the rushed day of my checkout. We had a warm and friendly conversation while I was waiting for my dry cleaning next door; they even allowed me a late checkout to wait for it to be done, as well as helping me with my luggage into the car. The young man who helped me check-in the night previous (whose name I didn’t catch) was also very friendly. I look forward to staying here again in the future!
    5 people found this review helpful 👍

  • 5/5 Kamilla G. 8 months ago on Google • 2 reviews
    It’s so nice and cozy inside the room, amazing sauna and Jacuzzi. I really liked the location - cafes, bars and restaurants are in walking distance from the hotel. Very kind and helpful staff❤️ Thank you 🥰


Call +90 530 769 40 00 Open on Google Maps

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