Had no problems with 3 other hire companies in Turkey, but will never use Avis again, in Turkey or otherwise. The Avis translated website was unusable to book in English (unfortunate but understandable). We used a 3rd party booking site which did a bait and switch on an inflated 750TL 1-way fee (only showed the fee after confirming credit card details). Avis swore "it's always 750". Found another booking site that actually showed the 1-way fee, but a lot lower at 354TL. Avis: "no, that would change to 750 after you book it". Either a lie or another bait and switch. The hire fee for a 1-way hire with AVIS (not including the bogus 750TL) was already much higher than their competitors... AND was higher than the AVIS hire fee if the same pick up and drop off was selected. I think it is purposely made to appear as though a normal 1-way surcharge is already priced in. Avis also demanded a 2nd driver fee per day for using my wife's credit card for the held deposit, which no other hire company I've used in any country has ever done. I used a different card with higher fees out of principle. Staff were completely at ease with the gouging and deceptive fees. The two other customers being served while we were there were in heated discussions about some other gouging going on, so I think they're very well practiced at ripping people off with a straight face. Not worth taking the risk with Avis.

Local office says one thing, main back office says other thing. Main office staff has very poor customer service and no willingness to actually help customer, they will just read you T&C and bye. Avoid AVIS, there are plenty better companies out there. Edit: I have responded to Avis message below and I filled their contact form. They never contacted me for a resolution.

(Translated by Google) Sailing enthusiast, Accessory Warehouse. 44 years old. (Original) Yelken sevdalısı, Aksesuar Depo Elemanı. 44 yaşında.

Good

(Translated by Google) The prices may be a bit higher than other companies, but the quality is real. I bought a full tank and delivered a full tank. The delivery of the vehicle was very fast, and they took it very quickly. Murat Bey, who made my first transactions at the airport (I hope I didn't remember his name wrong), was very nice, smiling and polite. The lady on duty at the vehicle delivery place was also very polite and smiling. It was a rental that I was completely satisfied with, the car I used was clean, well-maintained and almost in zero setting (at 8000 km). (Original) Fiyatları belki diğer firmalara göre bir tık daha yüksek ama gerçek anlamda kalite. Full depo alıp, full depo teslim ettim. Araç teslimi gayet hızlıydı, alırken de gayet seri bir şekilde aldılar. Havalimanında ilk işlemlerimi yapan Murat Bey ( umarım ismini yanlış hatırlamadım ) çok iyiydi, güler yüzlüydü ve kibardı. Araç teslim yerindeki görevli hanımefendi de çok kibar ve güler yüzlüydü. Her şeyiyle memnun kaldığım bir kiralama oldu, kullandığım araba temiz bakımlı ve neredeyse sıfır ayarındaydı (8000kmde) Tekrar araç kiralamak istesem yine Avis'i tercih ederim... Özellikle personelin ilgisi muazzam.

(Translated by Google) Since we did not need a car, they gave us an upper segment car. We had to pay extra due to age but the car we bought was perfect (Original) İhtiyacımız araba olmadığı için üst segmenti bir araba verdiler. Yaştan dolayı ek ücret ödemek zorunda kaldık fakat aldığımız araba mükemmeldi

(Translated by Google) Friendly staff nice welcome thanks avis (Original) Güler yüzlü personel güzel karşılama teşekkürler avis

The car provided didn’t even have parking sensors. Very low spec car. I usually get a much better car. After paying all that money through my travel services through my bank. Plus I left the car with a full tank they have charged me for fuel and a massive sur charge. Will be complaining to my bank services!

Smooth pickup and return process. We got a brand new car - I was the first driver and the car served as very well.

Very poor service

(Translated by Google) The staff is rude I lost my glasses. WC napkins are insufficient, hygiene is negative, there is no fresh bread in the restaurant. There are a lot of broken and broken equipment. Indifference does not suit Izmir. You get a lot of money from people, please be a little careful. (Original) Personel kaba ,üst araması vs lambur lumbur Gözlüğümü kaybettim.wc peceteler yetersiz hijyen negatif,restoranında taze ekmek yok.arızalı kırık çok ekipman var.ilgisizlik izmire yakışmıyor.insanlardan dünya kadar para alıyorsunuz biraz titiz olunuz lütfen.

Great customer service! For people who are looking for a car rental company in Izmir Airport, I strongly recommend going for AVIS. Their branch staff are very friendly and polite. The car which we have recieved was like brand new.

🙃

Maybe the bast size for a domestic airport

The Avis İzmir Team is always amazing . Whether i rent from İzmir airport or from city center , I am always treated as a VIP , which is how they treat everyone . I would like to thank the Avis team in ADNAN Menderes airport for their great and warm welcome and their utmost professionalism , from the desk all the way to the car delivery . These people are just amazing and always go the extra mile to do whatever they can .

Pretty good experience