Whataburger image

Whataburger

Restaurant Fast food restaurant Breakfast restaurant Meal takeaway Hamburger restaurant Chicken restaurant

Circa-1950 fast-food chain for counter-serve burgers, some stacked with multiple patties. People often mention time, burger, Whataburger, order, location, fries, service, good, cheese, ordered,


Address

7755 Normandy Blvd, Jacksonville, FL 32221, United States

Website

locations.whataburger.com

Contact

+1 904-693-0181

Price rating

$ $$$

Rating on Google Maps

4.10 (3K reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: time (21) burger (20) Whataburger (15) order (14) location (13) fries (13) service (12) good (12) cheese (11) ordered (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lauren L. 2 years ago on Google
    I USED to be a huge fan of this location.. until tonight. I ordered a #1 w/cheese along with other substitutions. When I got home there was no meat on my burger so after my daughter finished eating, I went back to receive a remake with fresh fries. The cashier walked away and came back almost immediately with a burger and no fries. There was not enough time for my burger to have been made fresh so I can only assume it had been sitting there long before I arrived. I asked them for the fries they said they would give me and they came back with fries and also threw in two cookies which was nice. When I got to my car I took the cookies out the bag and checked the burger. I couldn’t see any cheese on it so I wanted a refund at that point. The manager said there is cheese on it. I couldn’t see the cheese because it was so melted into the bread being that it wasn’t made fresh. The manager came back with my refund, but told me she couldn’t refund the whole meal because I drank the drink!!!! And had the nerve to ask me about the cookies that I didn’t even ask for. I should’ve gotten a FULL refund for being served a meatless burger and having to drive back to the location to receive a remake that had been sitting there for however long. The audacity and shear cheapness. I WON’T be back.
    8 people found this review helpful 👍

  • 5/5 Corinth C. 3 years ago on Google
    So ok I love Whataburger. I spent many late nights and and a lot of mornings eating at them in Arizona. So it was a nice treat to see one in Jacksonville, FL. We grabbed a couple cheese burgers and chicken sandwiches. For the group. They were just as I remembered.
    4 people found this review helpful 👍

  • 5/5 Rhashaunda J. 10 months ago on Google
    Looks out for teachers during TEACHER APPRECIATION WEEK. Great service!
    3 people found this review helpful 👍

  • 5/5 Emery D. 1 year ago on Google
    One word… Amazing! Never had whataburger and it was well worth the drive! With lines wrapped around the corner this placed still serves extremely fast and with a smile! We will always be back to this location!!!
    3 people found this review helpful 👍

  • 1/5 Travis C. 1 year ago on Google
    My wife just got served a cold pink in the middle chicken club. They messed up half of our order by not putting bacon on the sandwich, not including the snacks with my kids meals, gave me the wrong drink and forgot our sauces. This is the third time we've had an issue with this location and the last. If anything this place is a compelling argument as to why fast food workers don't deserve $15 an hour
    3 people found this review helpful 👍

  • 1/5 Steffie C. 2 years ago on Google
    Had to change my 5 star review. Sat in line almost an hr to have cold sandwiches. The sandwich toast wasn't toasted. Fully white. Cheese barley melted. Next to no sauce so the sandwiches were dry. When I reminded them for our side of sauce, they said they didn't have any.... I would have rather them tell me they didn't have enough sauce to sell me my sandwich then to sell me a dry cold sandwich. My daughter wouldn't touch hers after she saw a piece of fuzz. So it went straight to the trash. Against my better judgment I ate mine. I've been dealing with a terrible tummy ache all day. 1 star for the hot fresh and tasty fries!
    2 people found this review helpful 👍

  • 1/5 ASP C. 10 months ago on Google
    I had such an amazing experience at the Destin location, decided to try this one since I was visiting Jacksonville. The most GHETTO , YOUNG , UNPROFESSIONAL staff members . You can be waiting for your food in the dining area and hear all the loud cursing . The manager sat on her computer in the lobby and did not one time go to say anything to the staff members. You shouldn’t go to certain areas for certain customer service experiences.
    2 people found this review helpful 👍

  • 1/5 Breia M. 1 year ago on Google
    This is the saddest blue cheese Burger EVER!! I can't even believe I just paid $14 dollars for this burger onion rings and a drink... This is not Right! Don't waste your money or time...
    2 people found this review helpful 👍

  • 1/5 Christina D. 9 months ago on Google
    The drive thru window girl was awesome. Unfortunately the burger tasted like nothing but salt and I only took a few bites. The fries were tasteless and the ketchup generic. Sorry Whataburger you don’t hit the mark for quality! I did enjoy laughing at the fact that my burger was wrapped with 11 paper wrappers…
    1 person found this review helpful 👍

  • 1/5 Steven L. 1 year ago on Google
    Employees smelled like weed and were rude. Nobody was wearing hair nets and when u see someone with large matted dreads making ur food ull just want to throw it all away and go elsewhere. Some of the Employees were goofing off in the dinning area.
    1 person found this review helpful 👍

  • 4/5 danielle w. 7 months ago on Google
    Come here pretty regularly, food is fresh, order is always correct and the workers mostly friendly. One even hooked us up with A LOT of spicy ketchup! The only thing is, depending on the time of day, it can be a bit of a wait. Everything else makes up for it tho!
    1 person found this review helpful 👍

  • 5/5 Joshua S. 7 months ago on Google
    I've been going to this location off and on for about a year. - The food is always good, I never really had any real issues. - Employees are respectful and typically will take the extra time if you have any issues. - The drive-thru and waiting time can be hit or miss. Depending on if they're busy or not.
    1 person found this review helpful 👍

  • 2/5 Explorer 2 years ago on Google
    Long drive thru service. The worst Whataburger I've ever been to. My burger looked like it was sat on. The bacon was chewy. The beef patties tasted old. The fries were soggy. My Dr. Pepper tasted watered down. Stick to visiting the ones in Texas.
    1 person found this review helpful 👍

  • 5/5 Robert Q. 2 years ago on Google
    This was my first time at Whataburger. I’ve heard all about it, and was very impressed with how hot and fast the food came out.
    1 person found this review helpful 👍

  • 5/5 Kevin C. 3 months ago on Google New
    First time there. Dante at the front made it feel like I was a regular. As a customer I was expecting decent customer service and decent delivery time and I got so much more. Atmosphere was clean and everyone seemed cool! Thanks y’all!

  • 2/5 Elizabeth E. 6 months ago on Google
    Let's start out, I am allergic to raw tomatoes. With that said, I ordered a bit, no tomatoes, add cheese. This is not what I was given. My sandwich had 1 piece of bacon and 4 slices of tomato and no cheese, despite paying extra for it. I had wrkd all day, went and helped family until after 1230am. I was hungry and tired. When I finally got home, I couldn't even eat my dinner. They tell me to bring the meals back with the receipt still attached to the bags.

  • 2/5 christopher s. 2 months ago on Google New
    We ordered our food for our family of 5. They decided to have a meeting of some sort that delayed our food for 30 minutes. They would have made us wait longer but we threw a fit. Discussing customer service by the managers. Also while we were waiting for so long we noticed several employees eating food while making food. Yuck!!!

  • 2/5 Kenneth H. 6 months ago on Google
    This was my second visit. My first visit yesterday I ordered Sweet & Spicy Bacon Burger. It was delicious. Today I thought I'd try them again. I ordered a Avocado Bacon Burger to go. I get home to sit down and enjoy, but noticed that there was no Bacon on the burger. Very disappointed. Thank God I had some bacon bits to try and create what I ordered.

  • 5/5 Austin W. 4 months ago on Google
    The rewards system is great. I highly recommend you download the app and scan it every time you go to get points because you will also get random free coupons. I had a coupon for a free Patty Melt Meal. The patty melt was awesome. I like my burgers well done and they put it on the order and cooked it great without any complaining like some places will do when u ask for well done. But definitely download the app

  • 5/5 Gus V. 4 months ago on Google
    My favorite burger joint. 🍔 I stop at this location every time I go to Jacksonville and the only thing I can say is that they need to upsell at the register. I definitely would have added cheese to my burger, because it gives it an even better flavor if I would have been asked yo add cheese. Other than that, I love this place

  • 1/5 OM G. 6 months ago on Google
    The experience I had here was absolutely inexcusable I can’t believe the way I was spoken to the way my food was handled and the way that the manager did absolutely nothing when his employee Bella was completely disrespectful and rude and laughed in my face because she didn’t think we waited too long for our food that had been sitting on the counter for 5 min before she thought about giving it to us when we’re standing right there and while she was helping the doordash customer she repeatedly said good thing you’re just picking up I wouldn’t recommend you eat anything from here and I asked why she said oh don’t worry about it I didn’t get my money back or anything resolved while I was there and left angry I need someone to contact me about this situation asap!!!!!!

  • 3/5 Sara J. 6 months ago on Google
    Service here has been hit and miss in the past but lately more miss. I'm to the point where I'm about to stop trying with Whataburger, or specifically this location. Their service is incredibly slow and whenever you finally do get your order it is wrong 99% of the time. I used to order here on a regular basis and stopped because every single time I ordered there was something wrong with it. We ordered yesterday for the first time in a while and some items were missing entirely from our order and the ones that we did receive were missing several ingredients (some that we paid extra for). The ingredients that did make it on were old, hard, burnt, etc. and the food was terrible. Fries were not even cooked, just barely thawed and salted. Their app has no way to dispute an issue with orders and in the past even whenever I've contacted someone I was not happy with the outcome. I have wasted so much money here on delivery fees, service fees, and food that was never received. Their prices are way too high for such terrible service and quality and whenever they inevitably mess up your order you're just out the money because they do not refund or fix the mistake.

  • 5/5 Maria T. 6 months ago on Google
    Dante is the best I have ever experienced at ANY fast food establishment. Dante made a recommendation for me (melt & banana pudding shake) I was please with. This was my first time at Whataburger. The Restaurant is very clean and neat. Thank you Dante, for such an amazing experience. I literally been telling everyone how amazing the experience was.

  • 4/5 Rick S. 6 months ago on Google
    First time at Whataburger. Wasn’t sure what to order so I asked Mallory the young lady behind the counter. She suggested the sweet and spicy bacon burger. I went with a large meal I took my order number to the cleanest table. There were several several dirty ones a few minutes later, a young gentleman approached me with a tray of my food and a tray of sauces. He was miserable. Obviously having a bad day I hope his day got better, the burger was absolutely delicious. I’m so glad I went with Malory‘s suggestion. The fries were thin very close to McDonald’s. I prefer thicker fries the drink was absolutely huge. Can’t wait to go to another Whataburger.

  • 5/5 v MoTiioNz i. 5 months ago on Google
    So far, every Whataburger location's service I've experienced so far has been good. And to make things even better, I personally enjoy their food as well. Their fries are close to being as good as McDonald's, and their Burgers beat Burger King. I am a little mad about their DP shake being removed. That was the bomb.

  • 5/5 Nicole C. 7 months ago on Google
    super busy at night on weekends. lobby is full of people and we had to wait a while on our food. but, the food was great, the milkshake was mediocre, and they have the best sauces. the staff isn't that friendly.

  • 1/5 Chris B. 6 months ago on Google
    Went to go there for supper tonight. The dining room was not busy, with only one person in line I. Front of us. Several employees (at least 4) were working in the back, but nobody was at the register to take orders. After waiting several minutes without anyone acknowledging our presence, we left. I do not recommend this location, and would encourage folks wanting a tasty burger to go elsewhere…

  • 3/5 T. W. 1 year ago on Google
    The Dec 18 night of the Dallas vs Jaguars game was EXTRA BUSY! With so many customers, it was hard for cook staff to keep up...which was understandable. 👍🏽 But, there was one hospitality/cashier staff member who didn't care at all. Vocalized the fact they were overdue for their "break", didn't pitch in & checked out with other teammates to make drinks, and wound up taking a whopping 45 min BREAK! Manager had to stop his action, come get them from the dining area (while employee was working their cell phone), and demand they return to work right in front of everyone. ...and rightfully so, too! If I were the manager, the employee may have been terminated after that shift! No questions asked. Anyway, food was still great...had fun during the wait. Always try to get Whataburger out this (East) way after living in Texas for so many years! 🇨🇱

  • 4/5 Jake A. 2 years ago on Google
    Better Whataburger. Prefer it over the Orange Park Location. Seems to be mostly high school age kids working there at nighttime. Good quality and nice employees. I don't even get mad when they occasionally forget the cheese lol

  • 5/5 Robert C. 2 years ago on Google
    Best experience. Super friendly. Had to stop on the way to Tampa to get my fix. And they did not disappoint. Manager on duty made the experience worth it. We need a Whataburger in south Hillsborough county.

  • 5/5 Iris R. 2 years ago on Google
    Best burger place they need to build one in Orlando ☺️

  • 5/5 Taleah R. 1 year ago on Google
    I do not understand why a lot of people be downing what a burger I just dont get it. Never really got it because i really thought were nasty or some. It is really good, you get extremely full because the burgers are huge and the fries and my burger has always been hot and seasoned.

  • 4/5 Herman J. M. 1 year ago on Google
    We don't have one here in Albany, GA (I've went to the one in West Jacksonville, FL on Normandy Road just west of I-295). The only reason why I gave four instead of five stars because the service took slightly longer than expected despite the lunchtime crowd didn't arrive yet. The cashier was very friendly, plus, he repeated the orders to make sure they were on cue. I'd still recommend.

  • 5/5 Erica K. 1 year ago on Google
    Not sure if we LOVED it but the food was good. Prices are a little more than other fast food chains and I DO NOT recommend the brownies. But everything else was good and nice size servings.

  • 5/5 Richard D. 1 year ago on Google
    Whataburger on Normandy Blvd next to Publix is the most professionally run restaurant on Normandy Blvd. Service is outstanding. The service is great. Managers are always visible and doing a good job. Really good employees. And of course , the best hamburgers and food and Orange drinks around.

  • 4/5 Courtney H. 1 year ago on Google
    I get pretty good vibes going to Whataburger. I love their spicy ketchup and fries. I think they're actually kinda better than McDonald's to be honest. The service is very friendly and nice too.

  • 3/5 Raymond B. 8 months ago on Google
    The food is great and all, but don't ever order something for delivery from there. 9 times out of 10 they'll mess up your order by forgetting things, like the onion rings in my most recent order. Also, why does one NEED to go in-store to get a refund? Why can't the app facilitate a refund request?

  • 5/5 Shenna W. 1 year ago on Google
    Michael was GREAT! He greeted us as soon as we entered. Even when we weren't ready to order, he POLITELY took the next person's order. He brought our food to us at the table where we sat waiting. He brought a straw with the freshly made vanilla shake 😋 and we had ALL food & condiments requested correct ⭐⭐⭐⭐⭐ Great Job Michael! We'll Be Back 😁

  • 3/5 Harrison F. 1 year ago on Google
    Waited over 20 minutes for our food it’s crazy I thought whataburger was fast food. Lady helping in the drive through got argumentative with me when I requested a refund. Was visibly frustrated with me for not wanting to continue to wait. Needless to say I won’t be coming back to this location. **edit** this was a one star review but the manager handled the situation extremely well.

  • 2/5 Wade W. 1 year ago on Google
    Whataburger just seems vastly overrated. Didn’t taste very hot or fresh and the staff was running around like chickens with their head chopped off.

  • 5/5 Hunter C. 1 year ago on Google
    I’ve been a whataburger fan for a long time. Living in Savannah I only have the opportunity a few times a year. This location on Normandy blvd is consistently the best one. It’s clean and you can tell everyone is happy to be there. Never going to another one in Jax

  • 5/5 Angela A. 9 months ago on Google
    Staff is quick and kind. This is the best one we have visited and there has been many Whataburgers before. This is the best one ever. The manager for the night Jennifer is very good at her job. Also the cashier Caleb is the most kindest man. He does not make you rush and helps you with choices of food. I will be back very soon.

  • 3/5 Doretta T. 11 months ago on Google
    Not what it use to be. Stopped into this location ordered 2 burgers and large fry. The container would normally be overflowing with fries into the bag. This time barely full. Nothing extra. I guess it's typical corporate greed give less and charge more. I'll be on to the next burger place next time I want a burger I guess.

  • 3/5 Anastasia C. 9 months ago on Google
    This location is a hit and miss. When they get good reps in their food is superb and then next thing you know you get burnt unseasoned food. I come here whenever the buffalo chicken is back in season. That's the best thing over ordered in a long time besides the honey chicken biscuit. So it's hit and miss depending on their turnover rate.


Call +1 904-693-0181 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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