I can officially say, YES, this business is unethical. I've been charged anywhere from $19 to $30 for the same 4-5 slices of cake. I wanted to include my tip the first time and the lady just added it herself and blamed it on tax. She CHARGED MY CARD MORE THAN SHE SAID SHE WOULD. I've visited the bakery a few times to test the pricing. Each time, I was charged more or less depending on who was charging me that day. The last time, I mentioned it he said each slice could vary. I understand that and I love to support local businesses but not when you're stealing from loyal customers.

Excellent food!! I have so far tried "The Midnight", "Steak Sandwich", apple turn over and blueberry mini cheesecake. All have been wonderful!! Highly recommend.

Kathy's bakery is like a little slice of Miami. If you ever need a small fix of Cuban food, this is the place to check out on Beach Blvd in Jacksonville. The food is delicious and the atmosphere is like being around family. Go check it out! Won't disappoint 😊

If you're ever in need of a Cuban fix then Kathy's is definitely the place. The food and the people are really great and work hard to please customers. Earned it's 5 stars for sure.

We had the Cuban and the Midnight Sandwiches, they were good. My husband had the Bocaditos, he said they were good. Coconut macaroons were very moist. I bought a few pastries and will update my post later. 4 stars because prices need to be posted regardless if, it from scratch or not. I had 2 items missing. This is a business not a swap meet.

Stopped here to pick a birthday cake up for my little girl. The price was very fair and the cake was nothing short of amazing. Can't wait to go back and try the sandwiches and lunch!

Very nice to have found an owned Cuban Bakery here in Jacksonville.Very environment and attentive staff. Sandwiches are very good.We tried a little bit of everything and purchased a big Tres leches cake.

The food is good, but the customer service is horrible! Makes you not want to come back. Talking trash about the customers when they leave, making assumptions based on anything they want. Prices will go up and down based on who they believe you are, will insult you when you ask, and if they think you don’t understand Spanish, will be talking about you in front of your face! I had such a horrible time, never coming back! You should stay away…. Believe me!

I stopped by because we are Cuban and was looking for authentic Cuban bakery. I bought 6 loaf Cuban bread and 6 croquettes . After, my family took a bite of the croquettes it was sour. I called to let her know that the food was spoiled and her response was loud, cursed and had the audacity to call me a lier. Please be aware are read the reviews before or tasting anything from this place so you won't be disgusted. I rate this place a 0 Or F- review.

This is definitely a frequent stop for my family. I can’t speak highly enough of it. My husband absolutely loves the coffee and the empanadas are to die for.

Best Cuban pastry place in town... Absolutely Delicious... I had to refrain from getting one of everything lol... Keep up the good work...

By far the best Cuban bread and all of Jacksonville.

Is it legal to not have an invoice? We were over charged. The miss told us our total, but the visa statement came back higher. Prices must be visible, otherwise how do you know if they’re charging based on preference instead? The cakes are nice, but you cannot do business this way. Called to complain about it, but they wouldn’t let us finish our sentence.

This is a rare place. All the food and baked goods are homemade and you can taste the love and care that went into them. Their variety is really amazing - they have something for everyone, whether you are looking for authentic Cuban or not, sweet and savory treats, etc. We will go back there a lot!

a variety of pastries and cakes, there is also a place to eat and good coffee… 4 cakes and 2 coffees-28$

We order the Cuban sandwich and the flan and a slice of coconut cake the Cuban sandwich was Bland nothing special the flung was not creamy but dry and the coconut cake was very sweet not at all what we expected

The texture of the flan was very plastic like and not soft like it should be. The pastries were ok at best or lacking flavor and very expensive. Publix has better pastries. Do not recommend.

the food was DELICIOUS!! True story.. the day I was there, only 2 people were tending the counter and they were somewhat overwhelmed causing a little bit of a delay that got longer and longer as more people kept coming in.. this is a good sign and as I said, the food was DELICIOUS. but $27.00 for 2 sandwiches, 1 hot chocolate, & 2 pastelitos is a bit high, even in today's Democrat economy.. ps: no eggs were ordered other than what's used in the original recipe..

Went to buy a Cuban style bday cake and it was exactly what I was looking for. The staff is always pleasant. They have a slew of other Cuban treats like pastelitos, croquettas, Cuban coffee, Cuban bread, sandwiches. All which I've tried one time or another. It's not a chic spot, but more traditional style.

I went to this bakery and I was planning to buy some chocolate cake. As soon as I come in, I already saw that some of their cake have mold in them. I think food and safety needs to investigate this bakery.

Today was our 1st visit & we will be back! The coffee was so good. We both got the turkey sandwiches. The bread they used was fresh, they were generous with the turkey & cheese, & the tomatoes were perfectly ripe. Wish they had the prices on the order board, we would have ordered more! Our bill was extremely reasonable, especially for how delicious everything was. Thank you & we will see you again soon!

The Cuban sandwiches are insane! And, the macaroons are the best I have ever had! The flavor hits you right before you take the second bite! I mean, it's really unreal how the mint, or orange hits you! This place is on the top of my list now for sure. Y'all got to try them out great experience!

i love their milkshakes! their cakes are pretty decent some are flavorful ,some aren’t. they sure do have good sugar donuts tho!

We ordered the cheesecake, cheese danish, lemon cake, and cinnamon roll. The cheesecake was AMAZING! The cheese danish did not taste very fresh

Traditional Latin bakery. Colorful and masterpieces gourmet cakes, pastries, breads, coffee and sandwiches. Family owned and operated. Nice environment to gather with friends.

I ordered a Cuban sandwich and two quesitos, two diet cokes and I noticed no prices shown around...she charged me 26 plus dollars! I will not come back. You need to treat customers with better prices, so you can have repeat clientelle.

I love bakeries. I wish I didn't but I do, And Kathy's bakery does not disappoint. More of a Latin twist on your standards like Napoleans. But enjoy the cultural flavors while you are here. Hot Chocolate, Coffees. Cuban bread is used on many sandwiches. I was here to sample the sweet stuff. So far, The Napolean is delish. Plenty of parking and Kathy was a delight with a gorgeous smile to welcome you. I'll be back.

We got there around 3 pm & they did run out of a few items that we did ask for. The lady is very nice. Very small Cafe type, but the pork sandwich is delicious.

Amazing. Great place! Selection is endless. Might have to wait - but it's busy and well worth it. If you have to ask for the price - you probably don't like something handcrafted from scratch and authentic.