We had been driving for hours from NC and were so happy to find such a lovely room, all-white linens and warm comforter, clean floors, carpet and counter tops. We didn't remember anything after our heads hit the pillows - slept soundly throughout the night on the warm and very comfortable bed. No hall noise or interruptions of any kind. The front staff was friendly and efficient and wore masks. We definitely will return!

I was going to leave a 4-star review, but after an overhead conversation between the GM and a front desk person by my wife and kid, they get two stars: We stopped here on our way down to see the mouse; hotel is in a great location, lots of places to eat, lobby is clean and up-to-date, room is clean, bed’s comfortable enough, however, my daughter—who’s 14–took a shower around 9ish and said that the shower “sucked” because the water isn’t very hot. I shrugged it off b/c my daughter likes her temp setting at “lava.” The next morning, I went to take a shower and she was correct: the water temp did indeed “suck.” Calling it “lukewarm “ would be generous. Later that morning we went down to the lobby to get some coffee and juice and—while waiting for wife to make her coffee—I asked the front desk person, “has anyone else mentioned that the water temps are not that great?” She said, “you know, you’re the second person that said that; what room are you in?” I told her our room and we went back up to finish packing. Came back down about 30 mins later, wife and kid left standing in the lobby with luggage and I went to pull the car around. After we loaded the car and I hit the road my wife said that another person came done and complained about the hot water. A few moments later the GM came in from the back office and said to the front desk person, “it’s no one’s business about our water temps. They don’t understand that our hot water is not like the water heater at their home.” That is unacceptable on at least two levels: First, do you, Mr. GM, think that I’ve never stayed in a hotel before and have no point of reference for how hot the water should feel? Second, you’re going to stand behind the desk in the lobby and insult the collective intelligences of your guests by saying (where guests can hear you) that the hot water temp—the one thing you can actually deliver to your guests as an experience—is none of our businesses? You’re lucky I was not in the lobby when those words were said as we would have had loud words in your lobby. For someone that’s supposed to be managing a business that provides hospitality, you’re not being very hospitable. Get out of your office and either you or your maintenance person go double-check the thermostat on your hot water heater and—if it’s reading at an acceptable temp—have it recalibrated b/c it’s obviously out of whack.

Read this review. It contains indispensable information. Click the "like," button if you agree. The room we had was clean. Very clean. The housekeeping staff did a great job preparing the room. The beds were comfortable. The pillows were very thick. The outdoor pool was a high point for our 3 kids. It is nicer/better maintained than most at this rate, with a shower, and a water fountain. The water pressure was excellent, however, the provided soap was much like most hotel soap; it dries out your skin, but has a clingy residue that is impossible to wash off. It makes you think it's moisturizing your skin, but that's a mistake. It's drying your skin out. Breakfast: For our two breakfasts, the hot options included egg products (circles or cheese omelettes), hot sausage products (patties or links, the patties are more flavorful), and hot potato products (either a hash with sausage bits & pepper bits, or fried sections), and two styles of fresh-made waffles, plain or strawberry, with regular, sugar-free, or chocolate syrup, or jellies. Oatmeal was also there, although we did not partake. The cold options included several cereals, bananas, apples (red delicious), pink Yoplait yogurt (4 oz, either strawberry or raspberry) Drinks included hot regular coffee (actually decent flavor for a hotel), and hot water with a selection of teas, as well as orange, apple, and 2 other "juices." Our microwave had to work a little harder than it was designed for to warm up 5 meals for my family. Most travelers may find this irrelevant, but the frugal traveler may need to know this. There are several fast food places within walking distance, plus several other restaurants in short driving distance. The overnight staff appeared to be just one young woman, originally from Kentucky, who was excellent. She had a great deal of work to do, but was very gracious in answering all of my questions and fulfilling my requests for towels & other supplies with patience and friendliness. The surrounding area is exceedingly nice. I have stayed in other hotels at similar rates that were in more questionable areas, but this felt as safe as my home town in the suburbs. If you want to visit St. Augustine, this is a 40 minute drive away, which is a bit far. If you want to visit Jacksonville, this is close. We were visiting the former.

Not one single complaint about our stay here @ Hampton Inn ! From check in to check out the entire staff was incredible ! Elizabeth & the entire breakfast staff were fabulous !! There truly wasn't anything more we could've needed than we already had. The decor & cleanliness throughout was stunning, especially the waterfall wall & the area where breakfast was served as you walk into the doors of the hotel. Our room was so nice & comfy, the refrigerator was larger than most so we were able to pack it in with lots of food/drinks. Really nice when we were in the mood for some sweet treats they had quite a few to chose from & super cheap ! Also had a nice business area & gym. We didn't utilize the pool but it did look pretty nice set up as well.. Thank you for the home away from home feel during our visit, definitely will be staying here again ! Update: We're back again & absolutely loving our stay as always ! Super happy we were able to have several days of pool time after long hot days of doing the touristy thing ! Wonderful to see Roneece, Elizabeth & Staff again !! 😁

The room was clean, the breakfast was adequate, and the staff were all pleasent. However, the parking lot looks more like a truck stop than a hotel parking lot. Tractor trailers, tow trailers, and even box trucks take up multiple spots. I had to park next door at the Residence Inn. Not the family friendly establishment that it used to be.

Great location. Clean rooms. Spacious rooms. Pet friendly. That’s where the good ends. There are plenty of other lodging options on the same street, choose one of them. The front desk and manager were extremely disrespectful and condescending upon check in. The toiletries were not up to the brand standards. Breakfast was worse that the lowest most awful fast food place out there with an abundance of starches, very little protein, processed eggs, and fruit consisting of apples and bananas. Not worth the price. Not up to the brand standards.

I had great stay. The hotel is clean, and comfortable. I was surprised at how comfortable the bed was. If you are looking for places to eat, there are some small chains around it that only take 5 minutes to walk to. This is probably one of the best Hampton Inns I have stayed at. Thanks to the friendly and helpful staff as well.

Awesome hotel and staff! They make us feel right at home every visit. Great location with so many restaurants and shopping around the beautiful lake. Steve does a great job managing the front desk and office. He is always so helpful. Great job team!

Such a nice, clean hotel! We stayed in a king suite and the bed was so comfortable. Staff was also very friendly. Will definitely stay here again

This hotel is ideally located for those wanting to stay in the Mandarin area on the I-95 corridor. The hotel is well maintained and clean. There a lot of restaurant choices and several are in walking distance.

Everything was perfect here. Safe area with lots of shopping in walking distance. Definitely would recommend

Location is great, both Hampton Inn & Suites that I stay at are in great locations. Rooms are always clean, breakfast is always great. My top choice of Hotels.

This is a decent Hampton inn. Nothing wrong with it. It is exactly what you would expect from the Hampton inn franchise. So, if you've been to a Hampton inn, and understand what you're getting, you will not be disappointed. If you're looking for a more sophisticated hotel, you're going to be disappointed. If you're used to the holiday inn express or la Quinta, you are going to be happy. Breakfast was horrible. But then again, I've yet to have a good breakfast at a Hampton inn. The staff were exceptionally friendly. Bravo to the staff

This place was very nice. The rooms were very clean and the beds were very comfortable. Would definitely recommend this place and we would definitely stay here again!

I had a fantastic experience staying at the Hampton Inn this weekend. The check-in process was simple and the front desk representatives were accommodating. The room was CLEAN! This is a big deal because the last three times I’ve stayed at hotels in the past two years, they were not as clean as they should’ve been. I was amazed to see that everything in the room was perfect. The air conditioner worked well and was not noisy. The bed was very comfortable. There were plenty of towels in the room. I didn’t have breakfast during my stay, but the breakfast spread looked delicious. The hallways were quiet and the whole stay was pleasant. Upon checkout, I noticed the manager on duty was behind the front desk greeting guests by their last name. (Wow!) The location is perfect. It’s close to everything and Bartram Park is a safe, beautiful community. I’ve already made reservations at this hotel for my next visit to Jacksonville.

It was clean. Comfortable. Staff was friendly. The room could use some updates. Breakfast options were scant.

Love everything about this Hampton Inn. Wonderful staff, housekeeping, and Manager Steve goes above and beyond for you. Staying there again this week, when I go to Mayo and St.Vincent's Hospital.💗💗

Enjoyed our stay... Starting with the young lady who checked us in (first impressions do matter) to the sweet breakfast attendant who allowed us a 10 minute early entry since we were leaving early, even after the morning front desk gentleman said "no" (thankfully he wasn't our last impression). Beautiful hotel... Well decorated, clean, quiet rooms located in a safe area with nearby shopping. We were quite at home during our short stay. Our only issue was the bedding or rather the lack of a top cover... There's a sheet and basically another thinner coverlet. It made sleeping a bit uncomfortable... definitely need to add a top quilt. Otherwise, no complaints. Great stay!

Staff was very friendly and helpful. When I arrived , the staff was having an Easter event and they invited my two daughters over to get some cake. Hotel is at a great location , plenty of food options around. The hotel is nice. The room was ok, it was clean. The only issue I had was when I sat on the bed I noticed the mattress slides back and moves very easily. Breakfast was mediocre, cold hash browns, the eggs we ok, the orange juice was not available. They only had apple juice and water to drink. They only have one waffle maker. The line was extremely long, waiting for waffles. The eating area is nice. Overall I enjoyed my stay.

The Young Woman at the front desk was amazing, friendly, helped out family members coming in for a funeral. Even the manager who called me back to help me set up. My reservation. Would definitely stay again for a happier occasion.

Rugby team stayed for the weekend. Great location with lots around the hotel. The front desk staff were extremely friendly and accomodating!

Hotel is in a good location. The hotel has friendly staff, but they do not recognize the customer's membership status (Hilton Honor status) - The rooms are clean, but the bathrooms need more attention. Overall, it is a standard hotel but don't expect you will be treated as per your HH status.

This hotel is very clean and comfortable. The hotel staff is very accommodating and friendly. They show a lot of professionalism. The only issue was the first room the toilet wouldn’t refill we had to take the lid off to assist the refill and then the second night that toilet flush was very weak. I noted both the issues on check out - but I was told oh they are green friendly toilets…. They didn’t work well. But overall a nice hotel.

This hotel is starting to show its age. The room was clean but the furnishings are dated. The “Hot Breakfast” was pancake eggs with turkey links everyday with very limited other options. One crazy thing was there are no coffee cup lids to grab a cup and go. I think the next time I’ll try the Holiday Inn Express next door.

The bed, the pillows were so comfortable. The staff was really nice and great! You definitely do get what you pay for, the room had a weird smell to it but other then that nice stay!

We were not greeted when we walked , the gentlemen behind the desk was very cold , as a Hilton Honors we are always greeted as Hilton Honors and he did not , and then after we checked in to our room we had to come back down and ask for our waters. The next morning at breakfast we watched people leaving and the staff never wiped down the tables after being used , she just tucked the chairs in .

Love the neighbourhood, lots of restaurants and Walgreens is close by. Modern and safe. Nice reception, clean comfortable room. Fridge in the room was very handy. Good a/c heating system.

Great accomodations and the service was excellent. The thermostat didn't seem to control the air unit well, but we were able to make adjustments on the actual unit itself. It seems that it is either really cold in the room or the air becomes stale. Welcome to Florida??

I was super impressed with the staff at this hotel! Everyone was friendly & accommodating, from the front desk girls to the maintenance man & cleaning staff! The pool was wonderful, clean & refreshing. The room/bathroom was very clean, the beds comfy and the space felt relaxing. The breakfast was delicious. This hotel is walking distance to a plethora of wonderful stores, shops, restaurants and even Baptist South hospital. We felt safe & well cared for during our stay. I noticed quite a few families and groups used the breakfast community area for meals & get togethers, as did our family. The night girl, Chandra (I think I spelled that right? 🙂), kept everything clean, neat and upbeat with her great smile and attitude. I am thankful for the southern hospitality that my son & I received at this very nice establishment. Thank you! I can’t wait to visit again!

Very nice hotel, everything was clean and easy access to several food spots just by walking. Our only issue was with the bed size in the rooms. We booked a double queen size room but our beds were clearly full size beds.

Awful hotel. Beds are like sleeping on bricks. Breakfast tasteless. No pick up of harbage, no clean towels, never came in our room. When we complained they stated we were supposed to request it in advance!!! Imagine!

Perfect room to fit my family of 5 as a stopover on our way to Legoland. The hotel was clean & well maintained and the staff were friendly & welcoming. We would stay here again! It was extra special because one of my kids accidently left their stuffed animal named Blueberry. The hotel staff kept it safe for us and we were able to get it back on the return trip. I really appreciated that, and the staff were excited to see us re-united. My only regret is not getting the name of the woman working on the desk who talked to us on the phone & got it back to us. Thank you!

Great location off 95 south of Jacksonville. Near food and shopping in the Bartram development. Very nice area. The hotel was clean and the staff friendly. Great outdoor pool. The downside was that the room was not completely stocked with paper products and the carpet was a frayed and weird going to the bathroom.

We had two rooms, both had housekeeping issues. When front desk was told of this there was no response. Rooms are showing wear and age. Proximity to Bartram is saving grace.

I have stayed at this location on two separate occasions. Both times, staff were attentive and friendly. The breakfast was great as well.

Rude and disrespectful management. I was supposed to stay there for three nights with my family but I couldn’t get any sleep since they decided to put all 6 of us in a double bed room, instead of the suite that I thought I booked. When I brought up the issue I was told it’s because they gave me a military rate and there’s nothing they can do about it. Even though there was a suite available, the manager didn’t bother to offer it to us. He instead got defensive and really aggressive with my wife because I complained in a survey.

One of the better Hampton inn. Super service. The room was comfortable and above all ac was quiet.

Super nice location! Staff was excellent, the room was very clean and nicely decorated. So many food options within walking distance! And I don’t know why, but I really loved the look of the chair in my room!!