Nice hotel. The room was spacious and clean, although a bit old and worn. Apathetic staff. One person even told me that in order to get clean towels, I had to bring down my dirty ones. There was someone on our floor smoking marijuana and I reported it every day, but nothing was done about it. I was told they couldn't bother the guests in order to find out who it was. Never mind that we were bothered by the smell. The lady in charge of breakfast looked like she hated her life. When I mentioned the apple juice was empty, she said "I guess it's empty, then". Very disappointed in our stay.

Although we had a key card issue to begin with, Linette was a true professional and assisted us in resolving our issues. She also went above and beyond to assist in getting us the items we needed for my husband to sleep better with his breathing issues. This employee showed a cheerful personality and compassion for us the customers. 5 stars for this employee!!

Lots and lots of dust. Triggered my wife's allergies really badly. Front desk was no help. Called corporate office who said they will contact the management of the location and will get back to me with a resolution in 5-7 days. That doesn't fix the situation. I also had an issue with the TV. TV said, "no signal". Girl at the front desk asked me if it worked last night. I said it did. She said, "Well, obviously you did something to it." I tried to tell her that I hadn't touched the TV and been began interrupting me and yelling at me, then hung up on me. Went down to the desk to find out what was going on. She again said that I had to have done something to the TV. Each time I tried to talk, she would interrupt me. When I raised my voice in an effort to get her to hear what I was saying, she threatened to all to police and have my family thrown out. Anothrr assoicate wsrned her that I was making a video of the conversation, sha said she didn't care. I will NEVER book with them again.

Somewhat displeased. Turns out the pool is not open and the Jacuzzis tub was broken. I was told that I shouldn't use it and they knew it was down. You think you would be notified at check-in when advertised amenities are not available.

Enjoyed my stay! Extremely clean and there was no issues. Would go back

Clean, comfortable stay, nice bed with fitted bottom sheet (first time ever seen in a hotel). Always-fresh hot coffee, delicious breakfast in immaculate serving area. Would like to see access to early morning coffee (before six a.m. in the lobby so as to not have to suffer with the "coffee" provided in the room.

Hello I rate my hotel experience and employees zero stars if option were open the front desk receptionist that was on duty October 14 2023 before 8pm is not worthy of working or representing best western plus hotels she is under 70 years old african or carribean descent with not fluent english accent was very rude to me and the person traveling with me for no appropriate reason this message is to best western plus mangement

The customer service is excellent. I called about getting a bill adjusted for government rate and the person helping me was very easy to work with and adjusted my bill in a matter of seconds and send the new bill immediately. This makes me happy! The hotel itself is OK. It is clean and the location is great. There is only 1 elevator and it is slow. The breakfast is mediocre. However, the price was a great value I did enjoy my stay and would probably stay here again.

Clean, fragrant, friendly! Both evening and morning front desk ladies were kind and friendly. Hot breakfast choices were hotel standard. Quiet rooms and comfortable beds. I would stop here again.

Very kind staff. Clean. Super helpful. Excellent location. Very accessible. Great amenities around. They are renovating so excited to see what they do next!

We had numerous issues with this motel. First room was not made up. Hallway carpets dirty, bathroom door in our room would not close, room was dusty, toilet fill issues, toilet tank had black mold, elevator cab covered with cardboard. We had arrived late in evening for single night stay, or would have left. Expected far better for $170, would NOT recommend.

The customer service was awesome and the rooms were so spacious and clean 😊

Wonderful hotel!!! Quiet, yes quiet room. Comfortable bed, nice breakfast. This hotel will be our go to in Jacksonville!!! Thank you, the staff is very attentive and kind!!

Old and a bit run down. Our bathroom had mold growing on ceiling and in shower. Plus, a hole in the wall. Then, about 8 AM on a Sunday, workers in nearby room were doing some sort of L-O-U-D construction-type to where we could no longer take it, packed up, and left for home.

My team and I stayed here during our Jacksonville Spartan race. It was very close to the venue. The front desk allowed us to check in early when we finished the race quicker than anticipated. The rooms were clean and the breakfast and coffee in the morning was great. We will stay again when we come back to Jacksonville.

Room was clean but a bit old (shower is made of tile). Free parking, reliable wifi. Room cleaning is a bit of a hassle, as housekeeping comes VERY late (5 PM+), which I find totally unacceptable. Staff was also friendly. Decent breakfast. Overall, I would not recommend for a long stay due to housekeeping being inefficient.

I stayed here for a week for work. The staff was awesome. Very friendly and professional. I would recommend to people and their families to stay here. Everyone including front desk, housekeeping, and kitchen staff who cooks breakfast in the morning were wonderful. The rooms were beautiful and I loved all the mirrors in the room. Thank you for a great experience!

Came here for a good nights sleep. The bed was pretty comfy but the fire alarm went off at 5 am and persisted for 20 minutes. There was no fire.

Mattress wasn’t on top of the foundation so I fell out of bed. Sheet was too small for the mattress, or it was improperly put on as it just barely covered the top and was only one inch down the mattress side. The bathroom is open to the bedroom. Want a tub and a show? No prob. I removed the blanket as it was made of your recycled plastic bottles.

Rooms are rundown and could use some painting. Also the room wasn't very clean. There is white residue on the vanity above the toilet paper dispenser. The breakfast was good. Pretty good selection of foods.

Check in was fast . Our room was very nice . Our king size bed was very comfortable . We will stay again, if we're up this way .

Very nice place to rest, clean restrooms, super friendly staff, I needed to check in earlier and they accepted my request with no problem, front desk lady super nice, excellent breakfast and the lady in charge of breakfast area was a really angel, what a great and lovely person always willing to help and smiling. I’ll definitely come back here

Clean rooms comfortable beds staff was friendly. No orange juice in the morning. Also, it shows the jacuzzi there is no jacuzzi. Pool was nice though, and clean.

The bed was comfy and the location was good. Front desk lady was very nice. The main issue was the bathroom. The door to the walk in shower even when shut all the way let water leak out all over the floor about 1/2 inch deep. What a mess! The bathroom sink was backed up. I did report these issues upon check out. The hose in the laundry room connecting the washer to the wall had suds coming out of it.

Outdated but it was great for our families needs. It was quiet which was great. Close to a Cracker Barrel. My only real hiccup was the hostess at the front desk. She wasn't very friendly at all and seemed like guests were disrupting her day. I watched one guest stand at the desk when I went out to my car and then about 10 or so minutes later was still standing at the desk while the girl was in the office on her phone. Customer service means alot to me since I've been in the industry for a while.

Doubtfully we'll return. I was in a rush to leave and failed to tell them of their problems of security and other issues (So...Dear Manager, please accept my apologies for not telling you this in person). I'm extremely disappointed in the advertisement of having internet when clearly it doesn't work. I mean it's not like a momentary outage, it just doesn't work. You obviously have put your staff in quite the bind, forcing them to lie! Upon check-in we were even given the internet access codes, but when it wasn't working for us she fessed up, "Oh, it doesn't work on the 4th floor!" Why did she even bother to give us the codes? The door's lock is broken...missing a screw. Room 410... you have to push it with GUSTO to lock and YANK it to open. (Hope there's no emergency or some feeble person put in that room!) The glass mirror closet doesn't close/fasten all the way, so if you're not paying attention it'll open all the way creating an accident waiting to happen when the entry door opens (as we almost experienced). The toilet doesn't work properly...I think it's the float valve. Whatever it is- if 2 people need to use it back to back...there's a DEFINITE problem!! The carpet looked clean, but shredded. All it needs would be scissors to cut off the shreds. The room's ottoman was very stained (too yucky to look at let alone use). The elevator had an expired safety certificate and eerily slow. Lastly, this is petty and frankly it's my complaint of many hotels: the hook on the back of the bathroom door (It's so high even Isaiah Thomas wouldn't like it. I don't know WHY all hotel bathroom doors have hooks out of reach!). Okay, those were the negatives, but there were positives: We arrived prior to the check-in time and the clerk did everything to accommodate us quickly; the room was clean; the A/C and heater both worked; the clock was actually set to the right time; we told them of a puddle of water in a public area(safety issue), they mopped it up in a timely manner; all the staff were hospitable (even the one who "misinformed" us of the internet problem had a smile on her face); the morning breakfast had the normal foods- beverages, coffee/teas, cold and hot cereals, sausages, eggs, waffles, biscuits and gravy, and pastries--but beware! There were unaccompanied young children (whose parents never schooled them in buffet etiquette), they touched what they wanted and touched what they didn't want! Lastly, the price was worthy enough to write home to momma (about $40-50 per night less than their competitors, but now I know why)!

The hotel property and room were nice and quiet, and the bed and linens were very nice. I also had nice enough breakfast in the morning. My rating is 3 stars because, ahem, the toilet didn't flush without removing the lid and jostling the mucky innards, the shower head leaked at the threads so badly that it actually whistled and lessened the pressure, the ottoman was FILTHY and has a nail sticking out of a leg that has snatched about thirty loops up out of the carpet, and the security lock on the door is extremely difficult to latch. Extremely. And I might mention that the lobby smells slightly like dusty mildew. I'm planning to try another hotel on my next stop in Jacksonville.

I would recommend staying somewhere else. This hotel is overpriced for what I experienced. The lady at the front desk was friendly. The nightshift person not so much. The pool was closed yet appeared to be open. The elevator is extremely slow. The room was dated, not very clean. The microwave was nasty. The draperies were dirty with something all over them. The worse part of my visit was the noise outside for two nights in a row. A truck had parked underneath my room playing loud music and rowdy teens yelling. They then jumped over the fence to the pool area. I called downstairs to complain and the girl that answered said she would take care of it. She did nothing. They just moved farther away from my window. The next night they were there again but this time I noticed the attendant was out there with them. I didn't even bother to complain but was very glad to check out the next morning.