1/5 Carmen O. 1 year ago on Google
I
stayed
at
this
hotel
twice
on
2/16
til
2/17
and
3/2
til
3/3.
I
drove
four
hours
from
the
Tampa
area
for
a
dental
appointment.
I
booked
my
reservation
on
phone
with
staff
member
Selvonne.
She
was
very
professional
and
such
a
nice
person
on
phone
as
well
as
in
person.
My
reservation
credit
card
just
held
my
reservation
and
my
credit
card
was
only
charged
after
my
stay.
Both
stays
were
amazing
as
well
as
breakfast.
However,
on
3/9
I
made
another
reservation
for
the
3rd
time
but
this
time
it
was
with
front
desk
staff
Shugmary
on
phone
for
3/16
til
3/17,
but
later
I
noticed
my
credit
card
was
charge
for
room
upfront
on
same
day.
I
later
called
to
cancel
my
room
because
I
was
able
to
get
a
rewards
night.
I
cancelled
room
on
3/13
and
later
called
again
on
3/15-but
no
room
had
been
cancelled.
I
spoke
to
Angel
at
front
desk
to
mention
about
my
cancelation
as
well
as
me
wanting
a
refund
for
room
that
I
never
stayed
at-Angel
said
after
placing
me
on
hold
twice
that
he/she
was
making
sure
prior
room
was
cancelled
and
that
my
refund
was
being
processed
for
a
refund-but
till
this
day
no
refund
on
my
credit
card.
I
checked
in
today
for
my
rewards
night
for
another
stay
3/16
til
3/17
but
no
manager
to
speak
to
about
my
refund.
I
also
called
the
number
and
extention
for
a
manager
on
hotel
business
card
and
I
get
a
different
manager's
name
and
the
voice
mail
is
full.
I
was
also
told
the
manager
left
early
and
no
manager
to
speak
to
or
get
in
touch
with
in
the
evening
or
night
for
those
customers
who
have
hotel
problems.
Also,
when
I
checked
in
I
was
not
placed
in
the
room
I
requested,
no
sheets
anywhere
for
sofa
bed,
and
room
keys
were
not
working.
I
tried
calling
house
keeping
and
no
one
picked
up
phone
for
service.
When
I
got
through
to
front
desk
for
bedding
situation
staff
Shugemary
brought
me
a
pillow
and
a
blanket
but
no
sheet
or
pillow
cases.
She
never
apoligized
for
any
of
her
mistakes.
😕
Drove
four
hours
to
this
hotel
again
that
I
had
been
happy
with-
but
this
time
I
dealt
with
nothing
but
poor
service.
I
was
drained.
My
stay
this
time
around
has
been
very
poor
and
I
want
my
hotel
refund
for
a
prior
reservation
I
cancelled
as
soon
as
possible.
I
also
hope
I
can
speak
to
a
manager
before
I
check
out.
✔️
I
am
giving
a
5
star
for
my
first
two
hotel
stays-but
sadly
a
0
for
my
third
stay.
Please
hire
and
train
all
new
staff
well
and
hire
only
those
who
can
give
great
customer
service-because
I
really
like
this
hotel,
the
location
and
the
great
breakfast.