Featured Reviews


Frequently mentioned in reviews: room (33) stay (33) staff (33) hotel (27) desk (22) front (17) rooms (17) friendly (16) helpful (15) clean (12)
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  • 1/5 mystyle352 4 months ago on Google
    Tried to check in after 10 pm and no one was at the front desk after trying to call for 30 minutes. I came back at 2 am and waited an additional 20 minutes for someone to come to the front desk. I was given a key to a room that was filthy and not cleaned. The desk attendant was helpful but checked 10 rooms to find a clean one. The room we finally got smelled like mildew. I spoke to management and was told I couldn't switch room and nothing could be done about my booking. This ruined my trip.
    1 person found this review helpful 👍

  • 4/5 Awilda G. 1 year ago on Google
    Initially I was skeptical of getting two rooms here. We were traveling to West Palm Beach and had been driving around looking for a place and were mostly basing our decision on reviews. When we arrived, I was turned off by the appearance on the outside and the two men who were sitting at the front entrance smoking cigarettes. There were cigarette butts on the ground and when the doors opened, the floor and hallway looked dirty. We asked for pricing/discounts and the young lady at the front desk offered us a phone number to call to ask about senior citizen discounts. Since we were tired and there were only two rooms left, we decided to take a chance and just book the rooms. I was pleasantly surprised at the rooms we were given. The rooms were large and even had a kitchenette with a full size fridge, a stovetop and a microwave. One of the rooms had a sofa but ours didn't. I thought it interesting that there was no coffee pot in the kitchen and I couldn't find any trash cans. The next morning the housekeeper showed me the trash cans were tucked away in the cabinets, under the sink. When we checked out I asked the very polite young lady at the front desk about the coffee pots and she said there should have been a sign posted (which she showed me) saying guests must ask for them along with coffee/creamer/sugar, etc.. This is the new rule after COVID. I have to mention that the elevator and the halls of both floors our rooms were located at could have used some attention. The beds were comfortable and we would definitely stay again. The only reason I didn't give it 5 stars is because the front entrance/hallways/elevator needed some attention and because the breakfast provided is a "grab and go" breakfast. We didn't even bother to pick anything up, we had breakfast at an IHOP down the street.
    1 person found this review helpful 👍

  • 5/5 John C. 1 year ago on Google
    My housekeeper Barbara(blue eyebrows) is the best!! If you want your room clean ask for her. Only housekeeper i see. No other housekeeper like her.Best 2 nights i had. Best stay no complaints. Marlesi and ny best customers skills. Recommend the first floor at extended stay baymedows!
    1 person found this review helpful 👍

  • 1/5 Graham H. 1 year ago on Google
    No. Please read reviews first and do your research... We have found really nice Air B&B's on the actual beach for cheaper than this place, everything in these bad reviews is true and then some... I wouldn't go back here if you paid me... Unsafe, front desk lady manager or whatever is sketchy. The whole property feels unsafe and that's an understatement. Strange women and Questionable men walking around at all hours of day and night. Trash everywhere. Horrible smells. Loud yelling throughout the night. A/c and heater doesn't work right, rooms not clean, dust everywhere, bugs, dirt and the list goes on. Rooms aren't cleaned unless you're there for 2 weeks. Sketchy people will approach you in the middle of the night so be very careful going to your car at night. Park under lights. This stay was a disaster. Very not normal / unusual vibes from this place. If you absolutely have to stay in this horrible place do yourself a favor and do not bring loved ones, just not sure if this place is suitable for families... I brought my fiance here and I felt absolutely ashamed bringing her to such an unsafe place once I realized how aweful it was!!! The feeling of relief was overwhelming at checkout and we will never ever be back.
    1 person found this review helpful 👍

  • 5/5 Shay 1 year ago on Google
    I stayed here for a couple weeks and it was the best stay I have had in awhile. I went to Studio 6 down the road from here & that place was gross, and the staff was rude. The staff at ESA was always so friendly and accommodating. Any interaction with the staff was always a good one. One lady in particular (I didn’t get her name) was so very sweet to me, my boyfriend & my dad. I’m going through some tough times and it’s like she knew that & wanted to be as friendly and as kind as possible & she absolutely was. The room was clean, quite and cozy. I really don’t have anything negative to say at all. I really recommend it.
    1 person found this review helpful 👍

  • 5/5 Daytona P. 4 months ago on Google
    Since my stay here there has been a change in management, much needed, Seteria has stepped up to the plate and operations of the hotel are in much better hands. Seteria as well as other staff members are friendly, respectful and accommodating. My room was clean and checked before I entered. When I needed to switch floors due to my elder service dog needing to be closer to an exit, there was no issue in accommodating my needs. The rooms are clean. Grab and Go breakfast always on time and fresh. The location is excellent and all major stores are within a mile or so the convenient stores and fast foods restaurants are walkable distance. All major roads are easily accessible from this location. I recommend a stay here.
    1 person found this review helpful 👍

  • 1/5 Bleu D. 4 months ago on Google
    If your away on business this is not the hotel to stay in. I woke up at 2am to something biting the hell out of me. Didn't know if it was bedbugs or whatever they use to wash the bed linens with. But this is how MANGEMENT left my room from 7am to 3pm. Filthiest hotel I've ever stayed in. You have been removed from my companies list of recommended hotels. Anytime you have an Occupational Safety and Health Specialist in your establishment it would be wise to have your priorities in order.
    1 person found this review helpful 👍

  • 5/5 Amy Lyn M. 1 year ago on Google
    The staff is wonderful!! Very professional, courteous and helpful. Roselle & Seteria we're always welcoming and jovial at the desk. Yllson and Mr Steve were super on top off housekeeping and maintenance needs. Everyone, including Management, has helped us feel truly "at home" during our extended stay. We would recommend and stay again.
    1 person found this review helpful 👍

  • 4/5 Dave D. 2 years ago on Google
    The entire front desk staff is amazing. They have been so accommodating. Your not staying at the Four Seasons and you get what you pay for but having to stay here during home renovations for 5 weeks and 5 weeks to go. It is comforting to know the front desk cares. I would give 5 stars if rooms were updated a bit.
    1 person found this review helpful 👍

  • 1/5 Keneshia R. 1 year ago on Google
    Okay where do I start ? This is the worse extended stay that I ever stayed at , roach infested, dirty, stank, outdated appliances, rust on lamps, stove, and refrigerator. Appliances outdated, carpet smelled like a dead animal. The hallways to the room are not well lit at night , very unsafe place if you have kids. I HIGHLY DONT RECOMMEND!!! Woke up with bite marks on my arm, my boyfriend had them on his bottom. I felt dirty , bed was not clean … was up charged for the room when I got there without being notified they were up charging me because the room that I booked wasn’t available anymore instead of accommodating me . The manager told me she wouldn’t refund me. She was rude and very sarcastic, and told me that the room was inspected and that they didn’t have bugs. . Even after telling her I have proof that I got bit by a bug. Trash all in the hallways and on the elevator just a complete disaster!!
    1 person found this review helpful 👍

  • 5/5 speerfissure 11 months ago on Google
    Staff were friendly and helpful. The manager, Regina, showed me the room and answered all my questions. Professional and friendly, and I noticed everyone coming and going were greeted and chatted with briefly, really giving a down-home feel and atmosphere. The room is great, the AC has almost turned me to a popsicle; definitely not the norm for most hotels. It is an older building, but is in good repair, and the bed is comfy.
    1 person found this review helpful 👍

  • 4/5 Anthony G. 1 year ago on Google
    I would give it a 10 but NOTHING is perfect. Took a double bed room this time (have a guest) and it was a little smaller but the room, as always, clean and spacious for 2 people. Breath view from the 2nd floor. Became a member to take advantage of the perks 3 stays ago and have not regretted it

  • 1/5 hillary d. 1 year ago on Google
    I wouldn't recommend at all. I stayed in January and was charged a full duplicate reservation after reserving online by third party. All that was needed was a card for incidentals upon arrival so the third party automatically takes the hotel stay payment through themselves. However, the guy was clearly new so not his fault. Nonetheless, I notified third party so I could get a refund, but because it was the hotel's mistake, they called numerous times and no reply from the hotel. So I tried to see if the hotel would refund me, but Rochelle, the AGM, was unfortunately not helpful nor professional. No one was at the desk and she came out, didn't even try to resolve the issue but instead was very rude and told me have the third party refund me. I've worked in hospitality (hate to be that person) and I never once would do this for customer service. She denied my request to refund when it's clearly their fault to duplicate charge me both my online stay and they charged me as a walk in. Rochelle has zero business being in hospitality.

  • 5/5 Steve T. 1 year ago on Google
    Regina is a fantastic manager at this hotel. She is very cordial to all. I have been here several months and she has been a great friend. Everyone here loves and respects her.

  • 5/5 sarynna M. 9 months ago on Google
    My stay here has been great!!! The staff, cleanliness of the rooms, location and convince are the reasons I continue to stay here! I am always greeted with a smile and friendly, professional and courteous service. Times have been rough for me, and the staff at the front desk has been amazing with reassuring words of encouragementband that has meant more to me than I could explain. Keep up the GREAT work ESA staff . The warmth and relatability is unmatced!!! The smiles mean MORE to me than realized. I TRULY appreciate it 😉☺️

  • 2/5 Ebony E. 8 months ago on Google
    The area is very convenient if your looking to grocery shop or eat out, and there are no shortage of gas stations. The staff is nice. The reason why I am leaving is due to black mold growing in the room and instead of them resolving the mold issues, they are trying to cover it up with white paint, which does not work. I complained about the issues and they just did the same cover up. I have decided not to renew my room. And there are no windows to open for fresh air. Go somewhere else because only your money matters, not your health.

  • 1/5 Cassy S. 8 months ago on Google
    The Head General Manager or who/whatever she is, (I've yet to have the displeasure of learning her name) is about one of the nastiest people you can ever encounter in any sort of customer service based businesses. She has the worst case of letting her position get to her head & honestly makes you not even want to stay there solely based on her presence alone. You know it's bad when other staff members are actually some of the nicest people, (when she's not around) but as soon as she comes within a 20 foot radius, her nastiness just oozes out & rubs off on any staff in her vicinity, almost as if its an unwanted posession & they somehow turn into her minions for the worst. I know I'm not the only guest (victim) that feels this way, as I've even overheard the monster herself reading aloud other comments/reviews about herself saying the same things about her. Its unreal.

  • 5/5 Tiffany T. 11 months ago on Google
    Staying here with my children while waiting on our house to be ready and couldn’t be happier! Great price, amazing staff, and nice rooms! Wouldn’t stay anywhere else!

  • 5/5 Richard D F. 1 year ago on Google
    The girls that work here are amazing. I’ve been here for a couple months and I couldn’t ask for a better environment. They are helpful and friendly. I will be back next time I need a place almost like home

  • 1/5 Matthew H. 6 months ago on Google
    Hotels, please remember that the right staff makes a world of difference. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming. I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay. The guy that checked me in around 6pm on Aug 28 was super nice and helpful. I wish I could remember his name to acknowledge his great attitude. Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. Her name tag said something like Rochelle. We took our towels down to the front desk to ask for new ones. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. And how she knew it was "stained" and not just dirty, I have no Idea. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And the tone she used was so rude. I think no one should be spoken to like that. But especially not guests at your hotel. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. Whatever that standard is, she was not meeting it. Anyway, I said ok, we'll pay for it. Then she said that the hotel doesn't just buy one towel at the hotel. They buy them in a pack. So we would have to pay for a pack of towels. Fifty dollars for one dirty towel. She started saying that we could try to wash it ourselves and see if it cleans up. Otherwise, we would have to pay fifty dollars. I tossed the towel on the desk and said just bill me whatever you have to. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. As she started checking us out, she said she was going to put a DNR on me. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. I figured whatever. At this point, I wasn't planning to stay at another extended Stay anyway. So, we went up to our room and packed our stuff and took it to the car. As I walked by the desk taking stuff to the car, she yelled "Are you ready to pay, sir!" Then she said she recognized me and that I had been kicked out of another Extended stay once before. Since I've never stayed at an Extended Stay before and never been kicked out of a hotel before, I said I think you've got the wrong person and kept walking to my car. I came back to the desk and she began to tell me that I had been kicked out before and showed me a little "DNR" note on her little Ipad thing. I said I've never stayed at an Extended Stay before. She said well, you've got a DNR note. Then she showed me a picture of my ID and said "that's you, isn't it?" Of course it was me since the guy who checked me in had made a copy of my ID. I just said whatever. I think she was trying to cover herself for checking me out of the hotel because of a dirty towel. But that kind of seems like defamation of character and maybe even grounds for a lawsuit. Then she said that she wasn't even going to charge me for the towel, the very thing that started the whole argument. AHHH! I said fine and left. It goes without saying that she didn't give me a refund for the 5 nights left in my stay, but I'll do everything I can to get my money back. What a terrible experience over a dirty towel!

  • 4/5 Joey “J” C. 7 months ago on Google
    Not a bad place to stay... Everything was good beside the pillows being so big I couldn't sleep using them .

  • 2/5 Randall D. 3 months ago on Google New
    The manager, Seteria Wingard, needs to be educated in customer service! She is extremely rude and dismissive. This morning I went for the quote unquote free breakfast which consisted of some oatmeal bars and not even any coffee. This was at 8:00 a.m., all of the coffee was gone and there were no employees to be found. When she finally showed up at approximately 8:40, 20 minutes before the end of breakfast I asked her if she was going to make more coffee and she said when she gets around to it she would. I said well there's only 20 minutes left and I've been waiting for 40 minutes for coffee her reply was, and I quote "there's a Starbucks across the street" NOT the right thing to do! At 5 minutes to 9:00 the maintenance man put up another tank of coffee. And as I walk past the front desk with the coffee that I've been waiting for almost an hour to get I heard her loudly say to another client, that's one of the old people that we tried to satisfy! I've never been as incensed as I have been at this Motel and I have traveled all over and stayed in many many hotels and motels. Unless she is replaced I can see this place going downhill really quick, and downhill from here is actually a valley. I have been a manager and that is not management material! My room wasn't exactly clean when I checked in, there was kitty litter under the vanity in the bathroom scattered on the floor and the room is nothing like the picture, there are no kitchen utensils whatsoever available! I asked at the desk and he said we don't have any. I've only been here 3 days and I am stuck here till the 1st of January and I can tell it's going to be a miserable month. Merry Christmas to me.

  • 2/5 Jorge T. 2 months ago on Google New
    The hotel smells bad from the moment you enter the room. It smells terrible and I found hair in many places in the room. I don't recommend stopping by here unless you have no other option.

  • 5/5 aNTS_iN_mY_eYES_jOHNSON 0. 3 months ago on Google New
    The staff at this location are the absolute BEST!!! Most importantly, SENTERIA WINGARD....She is the "COMPLETE-PACKAGE" when it comes to HOSPITALITY!!!! I don't know how it's humanly possible for someone to continually be kind, caring, compassionate, EXTREMELY-HELPFUL, on a daily basis..However, she is able to make that happen on a day-to-day basis..That woman has "nerves-of-steel" for being able to put up with all kinds of people from different walks of life, crazy or not....I don't feel like she gets the appreciation she deserves but she still shows up everyday ready to tough-it-out!!! I really enjoyed my stay here, only because of the staff and I would most definitely recommend this ESA to anyone..I will absolutely be staying at this ESA baymeadows location next time I'm in town!!!!

  • 1/5 Lay 4 months ago on Google
    Saterria was HORRIBLE!!! 0 stars! She had the worst attitude. I was simply nice with her within the first interaction and she gave PISS POOR customer service. I don’t understand. Never experienced anything like this in my life. Sad thing is, my child had to witness it. NEVER again!!!

  • 5/5 Justin H. 3 months ago on Google New
    Seteria is amazing! She goes the extra mile to ensure everyones needs are met! Always has a great attitude and comes in smiling!

  • 5/5 Randy V. 2 years ago on Google
    The staff here have gone above and beyond in assisting us to settle into our home away from home. All staff have been professional, helpful and friendly. Regina Newton, Marleska Fulse, Barbara and Steve. These staff members made our stay very pleasant. Any issues that came up were immediately attended to. This hotel will be our first choice when we return to Jacksonville. There are several eating establishments within walking distance. Thanks again!!!

  • 5/5 Jasmine G. 2 years ago on Google
    This is the only hotel that hasn’t kicked me, my service animals, and my best man/assistant out. I’m completely speechless with the amount of gratitude I have for the staff. They were so helpful and understanding it brought tears to my eyes several times. Yes our dogs made a mess but we cleaned it up. Did the staff complain? Not one bit. Thank you too the overnight crew for dealing with us as well. We will most certainly be back!

  • 5/5 Amontae S. 2 years ago on Google
    This Place is nice and clean and for the price you cant beat it!!! Staff and Management are really nice and helpful and they take there time to address any problems. I will highly recommend this hotel to my family and friends when i come back in town. And i want to thank Ms.Marley and Ms Shatel.

  • 1/5 James O. 2 years ago on Google
    The worst hotel I've ever been to. Wall coming apart in the room near the AC. Entire 2nd floor smelled like rotting fish. Side door from parking lot was broken and unsecured. The so called hot breakfast was cereal and fruit. Room itself was dirty. Food particles on the floor. Microwave was full of rust. Multi room party lasting til at least 3am. Unfortunately, it was the only place around with a room. Next time, I'll travel further or just go home.

  • 1/5 Daniel B. 2 years ago on Google
    I would not recommend staying here. The shower was not clean, there was a roach in the room, and when I took a shower the curtain wasn’t even long enough to keep the water from running all over the floor!. And also the flooring looked as if it was going to come off. The building definitely needs a renovation and maintenance needs to stay on top cleaning the rooms properly

  • 4/5 Michelle T. 2 years ago on Google
    So at first I wasn’t happy. There was something that had happened that never should have. But the new general manager along with manager, Maya and Okswana, I’m sorry I got everyone name wrong, have addressed everything. The new staff is getting it wiped back into shape. Give them a try now!!👍🏾

  • 5/5 Matt P. 2 years ago on Google
    This place is amazing. The room was larger than expected and very nice.. But the best part is the management and staff- they are always incredibly friendly and helpful. And after living in several different hotels the last few months i can't tell you enough how much that matters - especially when you are staying for a week or a month reservation, it really is the staff and management that can make your stay great or not.

  • 1/5 Timothy P. 2 years ago on Google
    It sounded like there was a party in every room. Floors were gross. No ice machines. Only one person worked there but she was nice and tried to be helpful when our tv remote didn't work. Probably fine if you are just looking for a place to party... unfortunately that was not the case for us.

  • 5/5 Ashley E. 1 year ago on Google
    This is one of my favorite hotels to come stay for an extended period of time. The front desk is so helpful and will go above and beyong for you. You can tell they take pride in their work. This hotel is really coming along. I love the fact that we can bring our fur babies and they have space to roam around ( with their parents of course). The rooms are spacious and they are cleaner then alot of local hotels in the area. I also love the location, many food places to choose from as well as stores within walking distance from the hotel if your legs are tired of car riding. All in all i can say they have made my family's stay very comfortable and enjoyable. My fur babies will miss them very much.

  • 5/5 Scott C. 1 year ago on Google
    Great staff . Clean room. Had ac issue but they changed our room no problem. Always friendly and always ask of anything we need or can do! Don't get that much these days!

  • 5/5 Anthony G. 10 months ago on Google
    The rooms are large as well as the beds. I have stayed there so many times I became a member for the added perks. Staff are always friendly and willing to help. Flying to Arizona soon and plan on staying at The Extended Stay America

  • 5/5 Ryker S. 1 year ago on Google
    Listen, to all the negative reviews on here… there’s gonna be people disappointed anywhere you go. For my type of job this is by far one of the best hotel experiences I’ve had. They go out of their way to accommodate anything you may need. All people have to do is ASK. Kiki is a badass housekeeper who makes sure her rooms are cleaned the way they should be. And the 2 beautiful ladies who keep this place going as it should Marleska and Regina are more than helpful to satisfy your needs. People need to remember extended stays are apartment style hotels so no your room is not going to get cleaned everyday. As well as it’s a HOTEL. Of course things are going to go wrong every now and then but it doesn’t mean it’s a god awful place. I’ve stayed in places that aren’t worth a dime. Trust me this is far from that.

  • 5/5 Chris H. 1 year ago on Google
    Regina....OMG...she is the absolute BEST of the BEST when it comes to personal customer service. This woman is all day, all night, ALL THE TIME kind, considerate, compassionate....the list goes on....Extended Stay America....give this woman an award or something because you all are damn lucky to have an employee like her representing your company

  • 5/5 Carmen R. 1 year ago on Google
    The staff is soooo helpful!! My room was clean and I had no problems getting everything I needed to make the stay more comfortable. My daughter and I would highly recommend staying here!!

  • 4/5 Anthony G. 1 year ago on Google
    The staff extra friendly and accommodating. Very pet friendly. Close to restaurants and fast food. Bus runs out front and easy to get to the hotel

  • 1/5 Samiran 1 year ago on Google
    No maintenance. Broken and dirty Room amenities. Low graded kitchen and kitchen utilities. Loud music outside. No rules

  • 5/5 Donald H. 2 years ago on Google
    The manager, Marleska, is working really hard to get this hotel cleaned up. Because of her my stay here was better than I thought it would be. Being handicapped she went out of her way to make sure the room was safe and everything was accessible. I can say that she could use more help with the cleaning staff. Everyone at the front desk was very friendly and helpful.

  • 5/5 Elaine D. 1 year ago on Google
    The staff here is like family and friends and work real hard with accommodation for every customer the definitely help keep the property clear of unwanted guest as well as unwanted riff raft I feel that all the staff members work hard at providing the best service they can an I love to be here

  • 1/5 J M. 1 year ago on Google
    Walked in, the first thing I smelled is weed. Like I opened up a fresh bag strong. Hallway is dark and feels damp, walls are sticky, carpet is dirty, I could see mold. Hallways smell like weed and cigarette smoke combined. There was a warm and friendly face at the front which was good but I wouldn't stay here.


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Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Pet-friendly
    • ✓ Kid-friendly
    • ✓ All-inclusive available
    • ✓ Kitchens in some rooms
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Airport shuttle

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