1/5 Matthew H. 6 months ago on Google
Hotels,
please
remember
that
the
right
staff
makes
a
world
of
difference.
I
can
overlook
quite
a
few
problems
with
a
hotel
if
the
staff
are
friendly
and
welcoming.
I
don't
usually
write
reviews,
but
this
was
by
far
the
worst
experience
I've
ever
had
at
any
hotel.
It
was
just
one
person
behind
the
desk,
but
it
only
takes
one
person
sometimes
to
ruin
a
whole
stay.
The
guy
that
checked
me
in
around
6pm
on
Aug
28
was
super
nice
and
helpful.
I
wish
I
could
remember
his
name
to
acknowledge
his
great
attitude.
Unfortunately,
the
lady
working
behind
the
desk
four
days
later
on
Aug
31
in
the
afternoon
was
the
rudest
hotel
staff
member
I've
ever
spoken
with.
Her
name
tag
said
something
like
Rochelle.
We
took
our
towels
down
to
the
front
desk
to
ask
for
new
ones.
One
of
the
towels
was
dirty
from
where
I
had
cleaned
up
some
water
that
had
spilt
on
the
floor.
The
lady
at
the
front
desk
said,
very
rudely,
that
the
towel
is
stained
and
that
we
would
have
to
pay
for
it.
We
were
all
a
little
surprised
by
this
as
we've
never
been
told
by
a
hotel
staff
member
anywhere
that
we
would
have
to
pay
for
a
dirty
towel.
And
how
she
knew
it
was
"stained"
and
not
just
dirty,
I
have
no
Idea.
Not
to
mention
that
whatever
"stained"
the
towel
came
from
their
floor,
not
the
spilt
water.
And
the
tone
she
used
was
so
rude.
I
think
no
one
should
be
spoken
to
like
that.
But
especially
not
guests
at
your
hotel.
I
imagine
that
Extended
Stay
expects
it's
staff
to
meet
a
certain
standard
of
courtesy
and
hospitality
when
conversing
with
their
guests.
Whatever
that
standard
is,
she
was
not
meeting
it.
Anyway,
I
said
ok,
we'll
pay
for
it.
Then
she
said
that
the
hotel
doesn't
just
buy
one
towel
at
the
hotel.
They
buy
them
in
a
pack.
So
we
would
have
to
pay
for
a
pack
of
towels.
Fifty
dollars
for
one
dirty
towel.
She
started
saying
that
we
could
try
to
wash
it
ourselves
and
see
if
it
cleans
up.
Otherwise,
we
would
have
to
pay
fifty
dollars.
I
tossed
the
towel
on
the
desk
and
said
just
bill
me
whatever
you
have
to.
Then
she
said
that
I
threw
the
towel
at
her
and
that
she
was
going
to
check
me
out
of
the
hotel
right
now.
As
she
started
checking
us
out,
she
said
she
was
going
to
put
a
DNR
on
me.
I
guess
that
means
something
like
"Do
Not
Receive"
for
guest
that
are
so
bad
that
they
don't
want
any
of
their
hotels
to
take
them.
I
figured
whatever.
At
this
point,
I
wasn't
planning
to
stay
at
another
extended
Stay
anyway.
So,
we
went
up
to
our
room
and
packed
our
stuff
and
took
it
to
the
car.
As
I
walked
by
the
desk
taking
stuff
to
the
car,
she
yelled
"Are
you
ready
to
pay,
sir!"
Then
she
said
she
recognized
me
and
that
I
had
been
kicked
out
of
another
Extended
stay
once
before.
Since
I've
never
stayed
at
an
Extended
Stay
before
and
never
been
kicked
out
of
a
hotel
before,
I
said
I
think
you've
got
the
wrong
person
and
kept
walking
to
my
car.
I
came
back
to
the
desk
and
she
began
to
tell
me
that
I
had
been
kicked
out
before
and
showed
me
a
little
"DNR"
note
on
her
little
Ipad
thing.
I
said
I've
never
stayed
at
an
Extended
Stay
before.
She
said
well,
you've
got
a
DNR
note.
Then
she
showed
me
a
picture
of
my
ID
and
said
"that's
you,
isn't
it?"
Of
course
it
was
me
since
the
guy
who
checked
me
in
had
made
a
copy
of
my
ID.
I
just
said
whatever.
I
think
she
was
trying
to
cover
herself
for
checking
me
out
of
the
hotel
because
of
a
dirty
towel.
But
that
kind
of
seems
like
defamation
of
character
and
maybe
even
grounds
for
a
lawsuit.
Then
she
said
that
she
wasn't
even
going
to
charge
me
for
the
towel,
the
very
thing
that
started
the
whole
argument.
AHHH!
I
said
fine
and
left.
It
goes
without
saying
that
she
didn't
give
me
a
refund
for
the
5
nights
left
in
my
stay,
but
I'll
do
everything
I
can
to
get
my
money
back.
What
a
terrible
experience
over
a
dirty
towel!