Horrible they put me in a room below were they were remodeling I ask the lady at the front desk to move me after seeing all the rooms available she seemed like she def did not like white people super racist it was a nightmare I wasted 500 dollars and how is it five hundred when it says three hundred a week btw had people knocking on my door saying they was room service and they didn't even work their glad I didn't open the door I couldn't even contact anybody to get my money back and leave it was just horrible...I tryed contacting anybody lady at front desk was never in office never answered the phone just a nightmare and when I did talk with her I was super polite asking for a number to call she just hung up on me and wouldn't give me any info..just a nasty person ..I want my money back or a different motel in a different place without beating and banging and construction with good service and the washer took my money from my cardnand wouldn't even work I had to pry the door open to get my half washed clothed out that. I had to wear to work super tired the next day it should be called extended getto get no rest rude service stay please get rid of management or the lady at front desk saying she is managing the place...........super upset

I wish I could give negative stars. Arrived to check in at 6:58pm and the door to the lobby was closed. The “person” - if you could call it that, said the check in has to be before 7pm because they close and the system for check in shuts down. Kicked us out and closed the door in our face. She literally said “I can roll the cameras back to show you you arrived at 6:58”. This was on 5/21/22’. STAY AWAY FROM THIS PLACE. I called customer service and they said I could contact the property manager but they don’t have a phone number for him, just an email that he could respond on MONDAY. Mind you this is happening on a Saturday -oh and the office is closed on Sundays and this “person” just said we could “go to the Days Inn behind their building and come back Monday”. The corporate number, no answer, the recording says to submit a request for the complaint and if you don’t fill all the fields you will not get a call back. Absolutely RIDICULOUS.

Room is decent for basic living and necessities. Good size for up to 4 people depending on which bed space you choose. Lot of small annoying bugs but otherwise still manageable. The manager/staff are pretty friendly but being a downstairs neighbor can be annoying if you have loud upstairs neighbors. Overall, a recommended long term for those wanting to visit Jacksonville and not too far from St. John's Town Center (20 minute drive and 1hr or so buss ride).

Most disgusting place ever. Sheets were still dirty from another guest. When I asked to have them changed the next day, they only made the bed. I had to change out my own towels. The tub was filthy. Cockroaches were seen, please away. Do not waste your money

Shady unethical employees. No follow up from corporate if they are at default or problem of your services.. No visual nor audio camera monitoring devices on outside of building/ parking lot. Vehicles subject to window smashing and thieving. And, they will ask you to leave band you from other all other Extended Stays to avoid them giving account or being exposed.

Hot mess for the prices they charge.. it's roaches everywhere and if they haven't made it to your room yet, keep saying good morning... I remember when this place was brand new.. and I don't care how old it is.. if u don't allow roaches to breed and fester then they won't breed and fester.... It's a wrap for that place... Close it and tent it.. period

The young lady at the front desk was so sweet and really helped me with getting my room situated. She came in and checked made sure I had everything I needed . This intown suites is the best I’ve ever been too. The rooms were sparkling clean , the bed the bathroom everything was just great . Also it’s not to far from the beach.

I called the reservation number and worked with an agent to find a location that had PREMIUM Suites available. On January 8th the Atlantic Blvd property was booked for me for Arrival Date: 01/15/2022 at 3:00pm, Departure Date: 01/22/2022 at Noon. Following this reservation, I kept receiving e-mails to upgrade to a Premium Suite. So, on January 13th I called the property to confirm the suite they had reserved for me. There was no answer but I left a message on their answering machine. My call was not returned. I called the reservation number to confirm and they verified that I was all set with a PREMIUM Suite and that the e-mails I was receiving were auto-generated and I should ignore them. After a long travel, I showed up at the property to check in on January 15th. The young lady at the desk didn’t even check the system, but promptly told me that they had ‘no rooms available.’ I was dumbfounded. How do I have a reservation that was confirmed with a credit card and be told, that there were no rooms? What am I supposed to do after travelling for 15 hours? I asked the young lady to check again and tried to show her my confirmation and booking that was made a week prior, but she was not interested in seeing what I had. I was told that she checked her system earlier and there were no reservations; moreover, the current occupants extended their stay and there was no availability. She also stated that I should have received a cancellation e-mail, and if I did not, I should check my SPAM folder. Nothing was received from this property or their reservations department. So, I called their reservations department to find out what happened and why I was stranded. I was told that at the time of the booking, the rooms were available and the location should have updated their inventory. The most that could be done, was they could book another location for me. I was fine with this, but asked them to call ahead and confirm that the room was in fact available, so that I don’t experience a repeat of this situation. Reservations told me that they were only INBOUND; they cannot make OUTBOUND calls, and it would be up to me to contact the location to confirm availability, then they could book it! Given my previous experience with contacting a location, I asked her to cancel my reservation, so that I could try to find last minute accommodations. The reservation agent told me that she could not cancel the reservation, the location needs to do it. And, the location told me that they could not cancel a reservation that they cannot see. So, I will be watching my credit card to see if they try to bill me for this stay. This was my first attempt to use this company, and it certainly is my last.

This place is ridiculous let me go ahead and say it again for you ridiculous seriously if you want a good place to spend your money do not come here the manager the up front desk person is a serious a-hole he doesn't care about other people's well-being all he wants is money very money hungry if you look in my pictures the AC is a fire hazard from what you can tell by the cord that plugs into the wall outlet it has tried before to set itself on fire my smoke detector in my room has been going off since the day I got the room I went down to the office explain the situation to him and he told me that I should be able to afford to get a new battery when legally it is the hotels obligation to replace the battery not mine I did not smoke in the room I smoke outside which for some reason they have a problem with that too I highly do not recommend this place if you want a comfortable place to stay do not come to InTown Suites Extended Stay yes your stay may be extended but it's also going to be extended with the whole lot of problems and trouble if I could I wouldn't even give this place a rating they wouldn't even get a star this is the InTown Suites off of St John's sure wish I could get my money back because that was a waste of my time

Horrible experience. I booked a room over the phone. Got to the hotel and they didn't have any rooms available. The staff was rude and refused to help me with calling the other in-town suites in the area

Incredibly kind and thoughtful staff. We showed up after being completely screwed by the Woodsprings Suites nearby, and they had a cheaper premium room that was recently renovated. Awesome room, property layout, and 15 minutes from the beach. I highly recommend staying here if your on a budget.

I made a reservation but they canceled and charged $ 48. money was not returned. when I arrived they only had expensive rooms. cockroaches in the room !!!!!The person at the front desk won't help you! no one returns money. after hours of work no one picks up the phone although they should!

Guest clerk acted liked I was a crackhead. Just trying to get a room for a few weeks while I was in town for work...charge you for charging ports an upgraded TV's. Half the outlets don't work gaps in the main door let the bugs inn.... you get what you pay for.....I guess this new world everyone is treated like a crackhead until proven otherwise......

This hotel helped me out when I needed it. I wished that I could stayed longer but it was not in my price at this time but if I ever needed to rebook I will. The manager was very helpful in my time of need.

Shout out to my housekeeper Mariah She does an amazing job on my room

The room was OK but... the tub leak was never addressed. The dome light above the bed was never repaired. The outlet by the fridge was not very well placed. The reading lamps did not work.

Horrible unclean unprofessional staff especially the beefed up black female (im pretty sure idk she has a beard and mustache) anyways she is very rude and unfriendly i couldnt even finish my week out bc of the roaches and this place is so cheap they cant even get a exterminator. Sheesh

Felicia and Andrew were awesome the team helped me and my family with any problems they fixed any problems I enjoyed my stay

Andrew in the front office has been amazing since I have been here...When ever I have problems he is always on top of it....love it here

Clean and quiet. Plus, the staff was very friendly and helped us out after hours without any hesitation or any questions asked.

it was excellent because of the entire staff (Andrew,Jose,FeliciaJohn,Gerald,Bonnie,Garrett,Rosalia n Florina.They all made me feel welcome n were always positive n helpful.I will appreciate them always. lisahall

The staff here are nice! Andrew and Felicia are wonderful!!!...I haven't had any problems since I've been here...rooms are nice and clean...including beds...I've only had one problem and the maintenance guy came as soon as I called...maintenance and housekeeping are also sweet...It's conveniently located near everything and the beach is a short drive!!! Late Update: I've had a problem with housekeeping (Hispanic female). She has a nasty attitude! My car was damaged on their property and had to come out of character for the manager to view the cameras. JSO never showed up! It caused me to lose my job. Workers are shady! This property is filled with crackheads and drunks!

Will never stay there again. Site manager was rude and disrespectful. And no maid service. I paid for the time that I stayed which was 1 week so don't lie on your reply to try and make your hotel look good. I did not renew and your site manager tried to hold my belongings hostage. I wasn't going to put it in the review but since you lied I will let it be known

You get what you pay for. The rooms are newly remodeled so that's a plus but there is a continuous smell of urine in the walkways through the property. There is a small roach problem even with their frequent pest control maintenance. But the newly remodeled rooms make the rooms feel comfortable and cozy.

Avoid at all costs. I made a reservation there to check in on a Saturday. Their office hours are listed as 3-7 on Saturday. When I showed up, around 6 PM, I was told that there were no rooms available despite the fact I had a reservation. Ok, terrible management but whatever. I find out a week later that my card was still charged the deposit and still have not received a refund. 0/5 stars.

The stay was calm cool and content if you stay to yourself , the only issue i had was being fined and it wasnt even me or my crew it was next door and their bull so just keep area clean and your neighbors start slacking i would give a heads up or ask to be moved. But other than that i was content

Well I've been here 3 months I was greeted with great hospitality by Andrew with Clark and I have no complaints awesome on customer service and no complaints so I give it a five star thank you Andrew for being very professional and helpful

This hotel is very clean and going through remodeling. Staff is amazing. I did NOT see not even a baby roach or bug

Been here for a few months and I really like the location Very private and everyone minds their business. Sometimes I take walks around the building to get fresh air and it’s very quiet.

I love this place so much they staff members are so nice and very friendly very great great customer service very punctual on anything you need and will be willing to help as quick as possible no matter what it is they always have someone on call and you never have to worry about anything lovely kitchen everything you have a stove you have a refrigerator and it is great out here the stay as quiet it's clean and it's very comfortable I really enjoy it here and I'm sure others will as well the managers are awesome the maintenance are awesome the housekeepers are even awesome very happy attitudes never have to worry about anyone being nasty or rude to you it's perfect out here you would get so much rest Peace quiet and whatever else more that you guys will be looking for I promise try it out for yourself you would thank me for it