BurgerFi image

BurgerFi

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant American restaurant Lunch restaurant Hot dog restaurant

Stylish, eco-minded chain serving beef burgers, plus hot dogs, craft beer & wine. People often mention fries, burger, time, good, burgers, order, Burger, friendly,


Address

4890 Big Island Drive, Jacksonville, FL 32246, United States

Website

order.burgerfi.com

Contact

+1 904-998-9060

Price rating

$$ $$

Rating on Google Maps

4.10 (1.3K reviews)

Open on Google Maps

Working Hours

  • Monday: 11 am to 10 pm
  • Tuesday: 11 am to 10 pm
  • Wednesday: 11 am to 10 pm
  • Thursday: 11 am to 10 pm
  • Friday: 11 am to 10 pm
  • Saturday: 11 am to 10 pm
  • Sunday: 11 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: fries (23) burger (20) time (15) good (11) burgers (10) order (9) Burger (7) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Prince 1 year ago on Google
    The wagyu burger is one of the best burgers I've had in my life, honestly amazed that that a burger that quality only costs 11 dollars and comes out so quickly. Will definitely eat here again.
    3 people found this review helpful 👍

  • 4/5 Amanda B. 1 year ago on Google • 157 reviews
    Dined into BurgerFi for first time. Nice atmosphere. Loved there lights and tv app adds. I like how they had plastic wear near the drink and ketchup stations. Made it easier to grab a knife and fork for my husband. though it looked like they could use a mop near the multi-drink station with the ice on floor and sauce from a recent rush. But that didnt stop us. The menu looked nice and easy to read for us. They do serve some beers. Their menu has wagu beef burgers and hotdogs, chicken sandwhiches, kids meals, beyond and veggie quinoa burger. Didn't see salads on menu. Do have fresh cut fries and shakes and icecreams. It's kinda like five guys where you order your drink and fries separately and can add extra toppings to your burgers. I am not sure if they have gluten free items here. Bathrooms I think is one stall. Cashier was friendly and helped us with the fry options. Ordered a veggie burger and was delicious. I like there thicker fresh pickles. Fries were good but next time well get a medium. Husband has double bacon cheeseburger that looked good. He enjoyed it. Was not pink or burnt. I tried a taste of the wagu beef and it taste interestingly than a reg burger to me. Was good. Buns had their brand seared on it, was cool. Want to try there deserts and hotdogs next time. I believe dining experience is better than the delivery.
    2 people found this review helpful 👍

  • 5/5 Terry G. 1 year ago on Google • 40 reviews
    10/10 hands down best burger of all time. I eat a lot of burgers and if you keep up with my reviews you’ll already know I’m GLUTEN FREE. Well burgerfi has a awesome Gluten Free Bun and amazing lettuce wrap. The fries actually speak to me spiritually. Ask for the urban style. Umama took care of all are questions and we were able to order promptly and the food came out hot an amazing.
    2 people found this review helpful 👍

  • 2/5 T N. 1 year ago on Google
    Less than impressed. The burger was good, not amazing by any means, but good. The staff is hot mess- not friendly, arguing, not working together, took forever to get the fries that I had to pay extra for. They were burnt when they came out. No ice. Overall I could have gotten sonic food and spent half the price.
    2 people found this review helpful 👍

  • 5/5 Teresa G. 1 year ago on Google
    YumYum!!! Emanuel was the absolute best…took the time to explain the menu and how the ordering process works because this was our first time here! Definitely will be back…maybe even tomorrow, it was that GOOOOOOD!!! Hospitality at its finest! I’ve never felt so welcomed in a fast food environment as I did today! Thank You for taking excellent care of your customers! YumYum!!!
    2 people found this review helpful 👍

  • 5/5 Greg S. 9 months ago on Google • 329 reviews
    I visited Burger Fi while on an overnight trip to Jacksonville. There isn't a Burger Fi anywhere near where I live, so I look forward to Jacksonville visits so I can enjoy some excellent hamburgers. I had been a few times to the Riverside Avenue location, but this was my first time visiting the Big Island Drive location. Before, I had always built my own burger with toppings of my choosing. This time I decided to go with a specialty burger, the BBQ Rodeo Melt. It's a two-patty burger served on Texas toast with pepper jack cheese, haystack onions, jalapenos, and barbecue sauce. It was messy with lots of sauce and melted cheese, but it was delicious! I had fries along with it, and I really like the way Burger Fi does their fries: skins on, a delicate crunch, and a perfect potato flavor. The restaurant was clean and the counter service person friendly. They keep the place pretty cold, so I really enjoyed the outdoor patio seating. It's quality food in a comfortable setting.

  • 4/5 Z. M. 1 year ago on Google • 48 reviews
    I'm not a fan of 🍔 but wifey wanted to give this place a try. We ordered the Ultimate Double Bacon Cheeseburger (Angus beef) with 🍅, 🥬, 🥒, grilled onions, ketchup, mustard, Mayo, and jalapenos (our choices). The 🍔 was so big, that we asked if they'd cut it for us to share. We could have gotten this in the junior size. We also shared an order of their Colossal Onion Rings. Both were good, we'll be back. What I didn't like, was that it was 6:12pm on a Friday evening when we visited and I could tell that the restroom hadn't been serviced. Note: military discount is 10%
    1 person found this review helpful 👍

  • 1/5 Yuva K. 1 year ago on Google
    Ordered two vegefi burgers and cajun fries . The patties were burnt and burger was horrible . The fries are no less and these were burnt too and taste was worst. Have been going here for the last 3 years and they are no longer maintaining the quality and taste .Definitely not worth the cost and wouldn’t be interested to dine in here ever again .
    1 person found this review helpful 👍

  • 1/5 The �. 10 months ago on Google
    Tried out burger fi fir the first time and the burger was delicious but I DONT recommend the fries for $6 I expect perfectly cooked fries instead I got a bunch of smaller bottom of the barrel over cooked fries. Atmosphere was nice and customer service was good as well but then again you can't have a great burger w.o equally great fries especially at a premium $20 price. UPDATE they commented to reach out and never responded reduced to 1 star for that stunt
    1 person found this review helpful 👍

  • 5/5 cmasl123 1 year ago on Google
    It so good! I wish I can come here everyday! Burger is so tasty and fried too but little burn but still delicious and drink is not bad there have lot choose to drink! And actually it my first time here too. And hope you remember that woman said to you that I rate you five star
    1 person found this review helpful 👍

  • 5/5 Ana G. 9 months ago on Google • 61 reviews
    Burger was great, first time trying a “fast food burger” and I’m not disappointed. I had the bacon cheeseburger and will definitely be back! As for the fries, I’ll make sure to not order them loaded next time. I wasn’t a fan of all the condiments, but the potatoe itself was tasty!

  • 4/5 Terry M. 3 months ago on Google • 49 reviews New
    Great little place. Food was yummy, would definitely go back for the specialty fries. Burgers an chicken tender aren't necessarily anything to rave about. It is order by kiosk and the back still got my husband's order wrong by adding jalapeños. We are super glad he caught it but still had the taste, so he didn't really eat it. We had the truffle specialty fries that were scrumptious.

  • 5/5 Liangzi E. 11 months ago on Google • 47 reviews
    I enjoyed every single bite of Rodeo burger green style with fried egg added. Bacon cheese burger was on point as well. Banana churro milkshake was delish. The ingredients they used were fresh. The employees we’re friendly and welcoming. Food was served super fast.

  • 1/5 Johnette H. 2 months ago on Google • 17 reviews New
    For 2024, with the increasing cost of food, I'm reviewing all bad and exceptional places I visit. Today's take out from Burger Fi at the St John's town center was poor at best. Overcooked, hard fries. Bland, cold hamburger with yellow colored pieces of lettuce. ..I encourage others to share their good n bad experiences so we know where we should and should not go....adding 2nd photo of lettuce for better view. Had to reheat burger in air fryer. So mad, especially knowing this my lunch n money wasted...update TRASHED. Wasn't worth eating.

  • 1/5 J. “Princ3” N. 4 months ago on Google • 17 reviews
    Suppose you like to sit for over 25 minutes after ordering and have one of your meals missing with cold fries to match. This place is for you. Oh, and receive attitude when you ask for reheated/fresh fries after you were told to wait an additional 4 to 5 minutes on the missing item (5 tenders)—yeah... Mid-tier.

  • 5/5 Holly A. 1 year ago on Google
    I love the vegan/dairy free options here. Cam was the highlight of my visit though, he went above and beyond and gave me all the Mayo I needed<3 made my day! #loveburger-fi #loveCam

  • 1/5 Daniel P. 2 years ago on Google
    Okay so normally I like BurgerFi but this time something was wrong. I ordered two spicy wagyu burgers, a cheeseburger and a hotdog. The hotdog was fine, no issues there but the burgers weren't cooked properly. I like a little pink in the burger but this is insane. I asked for refunds and haven't heard anything back. Doordash gave me $9 which is a slap in the face for a $49 order when 3/4 of the food is not edible.

  • 5/5 Winona P. 1 year ago on Google
    First time here and definitely will become a regular customer! We both got the CEO burgers and made them meals. The burgers were outstanding and fries delicious. The staff was friendly and the food came out lickety split.

  • 5/5 Donna S. 2 years ago on Google
    Just tried the new Location in Neptune Beach,Fl. It was awesome! I loved the variety of choices. And the food was great. Staff was super friendly. We ordered cheeseburgers, mine on a lettuce bun and an order of fries. A small fry was plenty for two people. The burgers were big and so tasty. Loved the Fi sauce. I will be back and will tell all my family and friends. I can’t wait to try the milkshakes.

  • 2/5 Cora H. 1 year ago on Google
    Not worth the calories or the price. Went for the first time tonight and we were so excited to try it but it's a hard pass. Our fries were burned and so underseasoned (and we even paid extra for "garlic parmesan" fries) they were no good. We ordered garlic aioli and did not receive. (Pick up order so could not just go back and request.) The CEO burger was okay but not much flavor. The cheeseburger came VERY pink which is concerning since it's ground meat not steak. The kids meal was pricey (8.00) and the grilled cheese was utterly inedible. We spent 50.00 for a meal that mostly went in the trash. Very disappointed and we'll never go back.

  • 4/5 Amanda A. 8 months ago on Google • 1 review
    The Beyond Burger and fries are good! I wish there were more GF vegan options here, though. There are so many companies selling a variety of vegan food, BurgerFi needs more for us vegans.
    1 person found this review helpful 👍


Call +1 904-998-9060 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Quick bite
    • ✓️ Comfort food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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