Featured Reviews


Frequently mentioned in reviews: Jaffna (72) hotel (39) Jetwing (31) room (30) stay (28) good (28) staff (27) city (21) experience (20) rooms (18)
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  • 3/5 Akalanka E. 9 months ago on Google
    I recently had the opportunity to stay at this hotel, and I must confess, it was an experience that was riddled with both good 🌟 and bad 👎 elements. Starting with the positives, I found that the cleanliness standards 🧼 of the rooms were maintained quite well. However, the decor and interiors came across as somewhat dated ⏳. It's clear that a refurbishment could do wonders for enhancing the overall guest experience. It's hard to ignore the vintage charm of the place, but some modern touches would certainly elevate it to a more contemporary standard 🔄. One glaring issue during my stay was the unexpected company of honey bees 🐝 inside the room. It was surprising and a bit worrying to find them in an indoor setting. It was definitely something I would not expect to experience in a hotel room, and I sincerely hope the hotel takes serious steps to address this issue promptly 🙏. The hotel lacked certain amenities like a pool 🏊, which is a standard offering in many hotels of similar standing. I believe this was a bit of a letdown, especially for guests seeking a comprehensive hotel experience. Coming to the culinary aspects 🍽️, I found both the dinner and breakfast to be delightful. The hotel's culinary team managed to meet my expectations in this regard. There was a good variety of dishes, which were all well-prepared and delicious 😋. The cost aspect, however, was a bit on the higher side. The taxes 💸 added a substantial amount to the bill, making the overall stay less value for money than initially anticipated. My greatest concern, however, was the disregard for guest security 🔒 by room service. After their cleaning sessions, they failed to lock the doors 🚪, which is a severe security breach. Such negligence is unacceptable and can seriously undermine the confidence of guests in the hotel's ability to ensure their safety and security.
    4 people found this review helpful 👍

  • 4/5 Jagath M. 1 year ago on Google
    Great location. All landmarks are very close. Although it is mentioned as 4 star we were surprised that they don't have a pool. In a hot city like Jaffna pool will add value to the stay. Had breakfast and food was delicious but the spread was very limited. Rooms are small for the price. Overall stay was good due to the convenient location.
    2 people found this review helpful 👍

  • 5/5 Sergio S. 9 months ago on Google
    Spent 4 nights at Jetwing Jaffna for a work trip. It is surely the best place to be in Jaffna. Fantastic view and very comfortable beds. The breakfast was also delicious with plenty of choices to choose from. The staff always attentive and cordial. Would definitely go back on my next visit.
    1 person found this review helpful 👍

  • 5/5 Sabanathan S. 1 year ago on Google
    Amazing experience! Great place to stay in Jaffna. It's the tallest hotel in the city and the building In the city. So, undisturbed lovely view from the room balcony. Roof top is amazing at all the day except noon time because very hot and night time is very peaceful with breezy and cozy. It is  located at the middle of the Jaffna town. There are good tasty restaurants to eat around within a five minute distance and many shops are around here. Staying here, you can feel the experience a very authentic Jaffna experience. Its environment is very clean and neat. Rooms are spacious and clean as well and has a large bathroom. Done up with quality furniture and fittings. Lamps that are hanging down in the room are too low. Bathrooms are nice with all amenities (American standard fittings). Can fit 3 people in a room comfortably. Beds and rooms are very comfy. Service is good. The staff is very helpful and better than the other Jetwing hotels. The only downside was they don't strictly practice the safety measures at the buffet like the other jetwing hotels as the guests can serve the food themselves. The food is very authentic and tasty. Staff help you to go to elsewhere. They know the route to go to the places. They explained very clearly. Such a Great place to stay in Jaffna and definitely I recommend it!
    1 person found this review helpful 👍

  • 5/5 Arun 1 year ago on Google
    Great location, friendly staff and tasty food. We thoroughly enjoyed our time at Jetwing Jaffna it was certainly worth the price. I would recommend it to anyone who wants a comfortable stay in Jaffna. Thank you to Gobi and team for their hospitality.
    1 person found this review helpful 👍

  • 4/5 Binuri N. 6 months ago on Google
    I booked Jetwing Jaffna for work and held a workshop at their meeting rooms. The staff at Jetwing Jaffna went above and beyond to cater to my workshop needs. They ensured that the meeting room was set up to my specifications, with tables arranged perfectly, and the projector ready for our workshop sessions. The meeting room is a medium-sized hall with good facilities. During my stay, my husband and I booked a Deluxe Room with a view of the lagoon. Always request for this view as it is quite calming to wake up to and a great sight to see during the evenings. Our room was cozy, offering all the basic amenities to ensure ease and comfort. Even though the hotel is somewhat old, the rooms are well-maintained. What truly sets Jetwing Jaffna apart are their buffets, particularly the Jaffna-themed dinner buffets on Saturday. They serve dishes authentic to Jaffna and leaves a distinct happy memory! A great gastronomic journey for food lovers. I’d like to extend my gratitude to the General Manager, Nilanthi, and Gokulan for looking after us so well and ensuring that my workshop went smoothly with their facilities. I’d recommend this hotel for both work and leisure!

  • 5/5 Diontae R. 10 months ago on Google
    Words cannot express how much I love it here. I will definitely be back to Jaffna and Jetwing is where I will be staying. Rooms are great, staff is amazing, and the food is next level. I have never in my life had hotel food that's so good. I wish I could give it 20 stars.

  • 3/5 Dasun de s. 11 months ago on Google
    I can only comment on Saturday night dinner buffet. It hadn’t meet our expectations. Wanted to try out an authentic Jaffna meal, but it was very average. Seafood (prawns and crab curry) was not fresh and had no flavour. Dessert and the sweet items were not bad, however there are other places in Jaffna with better quality and tasty food.

  • 5/5 Gayan P. 7 months ago on Google
    Jetwing Jaffna offers a convenient city location near Cargills super market and within walking distance of key attractions like the public library, Jaffna fort, Market, and Nallur Kovil. The cozy rooms boast modern clean bathrooms with all amenities. Guests can enjoy ground floor parking and a rooftop bar with breathtaking city views. Highly recommended!

  • 5/5 Ritesh M. 11 months ago on Google
    That's is nice hotel and building is so agrasive and sun roof so beautiful and room are very clean and neet.and We went to dinner a few days ago. We expected a good dinner with and ⭐ level. But availability only lowers the quality of the food and no more selection because few numbers of food available. Please try to maintain your ⭐ level .

  • 5/5 Varnan G. 2 months ago on Google New
    Friendly staff at the bar made us nice mojitos after a long commute from Ella to Jaffna. Enjoyed the rooftop bar. Spoke with some good people. 👍🏿

  • 5/5 Shanaka H. 4 months ago on Google
    Family friendly place. Staff was very accommodating and kind. Everyone who worked there had a smile always. Food was excellent, we had Sri Lankan dosa for breakfast which was major reason for choosing this place. Rooms are very well organised and clean.

  • 3/5 Helpful L. 4 months ago on Google
    The location is the main highlight of this hotel. The breakfast options are plentiful. The buffet dinner prices are really expensive and the hotel has no recreational facilities, pool, games room.

  • 5/5 Inujan R. 4 months ago on Google
    Jetwing Jaffna is a beacon of hospitality in the heart of this vibrant northern city, offering a stay that seamlessly combines comfort, cultural immersion, and impeccable service. From the moment you step into the lobby, the hotel exudes a contemporary elegance that pays homage to Jaffna’s rich heritage. The rooms at Jetwing Jaffna are a sanctuary of modern luxury. Spacious and tastefully decorated, they offer a serene retreat after a day of exploration. The expansive windows provide panoramic views of the city, allowing guests to soak in the energy and spirit of Jaffna from the comfort of their own space. What truly sets Jetwing Jaffna apart is its commitment to incorporating local elements into the guest experience. The hotel’s design elements, from the lobby to the rooms, incorporate traditional Jaffna aesthetics, creating an ambiance that resonates with the cultural identity of the region. Dining at Jetwing Jaffna is a culinary journey that celebrates the diversity of Jaffna’s cuisine. The restaurant offers a delectable array of local and international dishes, prepared with a meticulous attention to detail. Whether it’s the traditional Jaffna specialties or global favorites, each dish is a culinary delight. The rooftop bar at Jetwing Jaffna is a standout feature, providing an unparalleled setting to unwind as the sun sets over the city. The panoramic views of Jaffna’s skyline, coupled with expertly crafted cocktails and a relaxed ambiance, make it a perfect spot to reflect on the day’s adventures. Beyond the physical comforts, it’s the attentive and friendly staff at Jetwing Jaffna that truly elevates the guest experience. Their genuine warmth and willingness to go the extra mile create an atmosphere that feels like a home away from home. Whether it’s offering local insights or ensuring every need is met, the staff’s dedication to guest satisfaction is palpable. Jetwing Jaffna’s location is another advantage. Situated in close proximity to key attractions such as the Jaffna Fort and Nallur Kandaswamy Temple, guests have easy access to explore the cultural and historical gems that define this city. In conclusion, Jetwing Jaffna is more than a hotel; it’s a gateway to the cultural richness of Jaffna. The seamless blend of modern luxury with traditional aesthetics, coupled with impeccable service and a commitment to cultural immersion, makes it a standout choice for travelers seeking a holistic and memorable stay in this dynamic northern city.

  • 4/5 Nadika J. 5 months ago on Google
    Jetwing Jaffna is situated in the heart of the Jaffna city. It's very convenient to do all the site seeing from the premises. The rooms were clean and spacious, all amenities were provided in the room, including a pair of scissors. The food at both breakfast and dinner buffets comprised a wide variety of Jaffna cuisine as well as international staples. It was delicious and flavourful and presented well. A special Kudos goes out to the Chef and his team. The staff is very efficient and friendly. The sky lounge is indeed a favourite, serving magnificient cocktails...a must try is "Yarl Fashioned". The hotel is definitely a great place to stay. However, we missed the pool experience as there wasn't a pool.

  • 5/5 Supun B A. 2 months ago on Google New
    The place is within the Jaffna city and walkabout distance from many of the places. The rooms are compact but cozy and the staff members are very helpful. Best place to stay in Jaffna with great buffet options. Highly recommended!

  • 5/5 Dilon F. 5 months ago on Google
    My stay at Jetwing Jaffna has been truly remarkable. From the moment I arrived, I was greeted with warmth and hospitality that made me feel right at home. The hotel's modern and tasteful design, coupled with its attention to detail, impressed me from the start. The staff at Jetwing Jaffna are exceptional. They are not only courteous and attentive but also genuinely eager to assist, ensuring that every aspect of my stay was comfortable and enjoyable. Whether it was room service, housekeeping, or the front desk, the team here goes above and beyond to make guests feel welcome. The room itself was a haven of comfort and tranquility. Impeccably clean, well-appointed, and featuring all the modern amenities one could wish for, it provided the perfect retreat after a day of exploring Jaffna. The view from my room was a delightful surprise, showcasing the vibrant cityscape. One of the highlights of my stay was the culinary experience at the hotel's restaurant. The food was consistently delicious, with a wide array of options that catered to various tastes. I particularly enjoyed sampling local specialties, which were expertly prepared. The location of Jetwing Jaffna is also worth mentioning. Situated conveniently in the heart of Jaffna, it allowed me to explore the city's cultural and historical attractions with ease. The staff provided valuable insights into the local culture and helped me plan my excursions. In summary, Jetwing Jaffna has exceeded my expectations in every way. It's a place where hospitality meets excellence, and I wouldn't hesitate to return or recommend it to others. My stay here has left me with cherished memories, and I look forward to my next visit. Thank you for making my stay in Jaffna unforgettable!

  • 3/5 USHA TAMIL C. 3 months ago on Google New
    Spent 2 nights at this hotel. Cleanliness of the room and bathroom not up to the standard. Could be improved. Services was good. The hotel staffs were mostly friendly...especially the staffs at the restaurant.

  • 5/5 Rajitha D. 5 months ago on Google
    We Had a corporate event in Jaffna, from the very beginning, it was evident that Jetwing Jaffna maintains the highest standards of hospitality. The attention to detail and level of professionalism displayed by your staff was truly commendable. We were thrilled to see that despite the passage of time, the hotel has kept its reputation intact and even surpassed our expectations. In particular, we would like to extend our heartfelt appreciation to Manager Gokulan for his exceptional leadership and dedication. Gokulan, your efforts in training and nurturing the younger members of your team have not gone unnoticed. The level of service they provided was nothing short of remarkable. It was evident that they were both well-trained and passionate about their work, and this made our experience even more enjoyable. The technical team that was on-site throughout the event also deserves special mention. They were incredibly attentive and proactive in ensuring that all our technical requirements were met. Their promptness and expertise in handling any issues that arose were truly impressive. Please convey our gratitude to them as well. We cannot thank you enough for making our event a resounding success. The ease with which we were able to conduct our activities, thanks to the support and assistance of your staff, was truly remarkable. It is not often that we come across a team that is so dedicated and committed to ensuring the satisfaction of their guests.

  • 3/5 Rajan B. 3 months ago on Google New
    I’ve stayed at Jetwing for one whole week predominantly based on the front desk staff and the room quality. Just for kicks I entertained the rooftop bar and the breakfast restaurant. Being a globe trotter I wander the local restaurants for their authenticity. Although the concierge staff and rooms, the rooftop bars are impeccable, I am dissatisfied and disappointed at the breakfast restaurant service. I’ve been greeted asking whether I am an outsider, and the waiter had no sense of listening, cuz I asked for two cups of ginger tea, he delivered earl grey black tea, and I asked for two pairs of milk hopper and all I got was the picture attached. I will definitely stay here but not eat here. 3 stars are for concierge etiquette and room quality, now they gotta earn the 2 stars on food and restaurant etiquette. Eventually the manager came by to rectify after the water is under the bridge.

  • 4/5 Sachi W. 4 months ago on Google
    Jetwing Jaffna is situated in heart of Jaffna city, a closer proximity to Jaffna railway station, teaching hospital, fort. The building is next to Cargills Jaffna. I love the lobby interior and the welcome rituals which resembles the Northern culture. The hotel has only one room type and rooms are very compact but has equipped with all the necessary items. They have a very stunning rooftop bar with great views. Being a city hotel built in a very small plot of land the hotel doesn’t consist of a swimming pool. The food is not that great except the breakfast where you can have really nice string hoppers, dosa etc. The staff is very friendly and helpful. This is one of the luxury hotels in Jaffna.

  • 5/5 Dinukshan K. 2 months ago on Google New
    Located in the heart of Jaffna town, this is the best hotel in town. The staff are very nice and helpful. The rooms were nicely decorated but lacked a view. Would've also preferred armchairs instead of the stools they gave. The restaurant and rooftop bar were both very nice. Would definitely visit again .

  • 5/5 Kalana V. 2 months ago on Google New
    Had a very pleasant stay at Jetwing Jaffna. The restaurant is probably the highlight - food was great and the ambience elevated the experienced. Room was comfortable and allowed for a good rest. Rooftop bar provides some nice views, but in terms of vibes not many people were using it at night.

  • 5/5 hasitha v. 3 months ago on Google New
    It's wonderful to hear that guests appreciated the friendly and professional staff at the hotel. Positive feedback about the reception staff is especially noteworthy, as it reflects positively on the overall guest experience. A welcoming and efficient reception team often sets the tone for a guest's stay, creating a positive and memorable impression. Consistent praise for the staff underscores the hotel's commitment to excellent customer service.

  • 2/5 Raja R. 1 year ago on Google
    We went to dinner a few days ago. We expected a good dinner with and ⭐ level. But availability only lowers the quality of the food and no more selection because few numbers of food available. Please try to maintain your ⭐ level . Cost : $$$

  • 2/5 dawn a. 1 year ago on Google
    No AC in the elevator and corridors Breakfast buffet was a total rip off!! I would advice anyone who are coming to Jaffna to stay at local places as for the price you will get the better service! And better food!!

  • 5/5 Nandeeni P. 1 year ago on Google
    My stay at Jetwing Jaffna was incredible. Gobi made sure I had my next bus sorted and arranged for an early check-in and late check-out. The rooms are comfortable and the food is also great. Would highly recommend!

  • 4/5 Azeem B. 1 year ago on Google
    Located right in the centre of Jaffna Town. Rooms are decent size, acceptable since its a city hotel. Lacks Swimming pool, that's a major minus point. The only hotel in CBD with high standards. Saturday Jaffna buffet was amazing. All shops and restaurants are within a 1km radius.

  • 3/5 Manoj K. 1 year ago on Google
    Located centre of Jaffna Town. Rooms are decent size. Lacks Swimming pool, that's a major minus point. Foods are overpriced comparing to taste. In my view this hotel is not value for money, Overrated one. May be i would recommend north gate jetwing rather than this one.

  • 4/5 Lak 1 year ago on Google
    It's a nice place to have a candle light dinner date with your loved one also a good place to visit with your family. The ambience is calm and lovely with dim lights to add mood to your dinner. The food was delicious with less spice and less coloring.

  • 4/5 Oshan N. 1 year ago on Google
    Typical Jetwing experience with a touch of Jaffa spice. Compered to other hotels in the Jetwing chain it is kind of low facilities. Rooms are quite compact and not that good. They're not bad but not great either. Only rooms for 4th floor upward gets some sort of a view. Bellow that every thing is blocked by the nearby buildings. Great room service. Very friendly staff as expected. I was really hoping to jump in the pool to relax in the Jaffa heat but surprisingly no pool. Food is okay. Not bad not great. Not many options to choose from but can manage something. Rooftop pub is great with a good view around jaffna but for locals kind of expensive. You can bring liquor for outside but a 3000LKR charge will be added to each bottle. Mediocre experience.

  • 5/5 gayan s. 1 year ago on Google
    The place to stay in Jaffna if you are looking for a luxury city hotel. Morning buffet was awesome and a variety of foods. Rooftop bar has a wonderful view and hotel staff /service is excellent.

  • 5/5 Ishika m. 1 year ago on Google
    Mine was a work-related long stay for 9 days. We hosted 2 back to back workshops at Jetwing Jaffna from 8th -15th Oct. The entire experience was fabulous. Super helpful staff. The front office manager Gobi was nice & friendly. He would not miss a chance to check-in with us every now and then if everything is going well, and he was super patient with all the last minute changes I kept making to our room bookings. Chirantha and his team from F&B did an amazing job in managing all our workshop related requirements from food to training facility. Anushiya & Sachin from the restaurant team are my favorites coz they were always extra helpful & greeted us with the heartiest smiles every day. Because our stay was long, eventhough the hotel food was yum, I started getting weary of it & kept troubling Sachin to get us food that's out of the menu. He always went that extra mile and made sure to check with the Chef & get our special orders done. Housekeeping staff were also quite thoughtful. As the rooms don't have tables or chairs, it's a little difficult to work inside the room. Noticing that my colleague has used a cusion to sit on the floor with laptop to work, the housekeeping people placed a chair in her room even without us requesting one. I found this to be a very sweet and thoughtful act. Rooms are clean & comfy. I had a beautiful view of the clock tower and Jaffna city from my room. Location of the hotel is fantastic coz everything from hospitals, banks, train station to the market are just within walking distance. The only thing I wished was better, is the breakfast menu. The overall food experience was quite good ❤️

  • 5/5 Thilina G. 1 year ago on Google
    We spent three nights here with my family. The hotel is located in the center of the city which is very convenient. Several tourist attractions are within walking distance as well. The rooms are a bit smaller than what you would expect but had most of the amenities. Also the hotel provided interconnected rooms as per our request. The food was tasty and had a good variety. The staff is really friendly and accommodating. The service is the best I received from a Jetwing hotel. It was a memorable experience for our whole family.

  • 5/5 Aniket P. 11 months ago on Google
    Excellent location, service and food. We took the night train from Fort and arrived early morning at the hotel. We were able to walk from the station to the hotel it was very safe. They gave us a room for the early check in for a decent charge and later gave us a king bed room like we’ve requested.

  • 4/5 Lanil M. 1 year ago on Google
    We stayed for one night here. The place is easily accessible from Jaffna city centre. Rooms were a bit smaller but they had enough amenities. On the day we visited the main restaurant had a fixed menu with limited choices, but the food didn’t disappoint us. The food choices were a mix of Western, Indian and Jaffna dishes. The hotel’s service was very good. This being a city hotel rooms just give views of the Jaffna cityscape.

  • 4/5 Subakaran R. 1 year ago on Google
    Different environment. Food could have been better, it's not quite the best for the premium price we pay. Chicken pot briyani was awful 👎. Friend chicken noodles was ok, but yet not the best in the town. Not too crowded for the time we went, very much suitable for some quiet and fancy dine in. Great staff and friendly and they know what they are doing unlike other restaurants in Jaffna. Must need some serious concerns in the taste of the food.

  • 2/5 Mahinthan So (. 1 year ago on Google
    This Review is only about the restaurant and Bar. Not about the Hotel experience. First we've been to their rooftop bar. Although I'm a non drinker i accompanied my friends having beer with my mocktail. The atmosphere was really good. Staffs were prompt and courteous. Then we moved to the restaurant downstairs. Again the atmosphere was eye catchy. Staffs were well trained. Well versed in all three languages of Sri Lanka. (we were multi ethnic group who went there). And they treated us extremely well and tolerated our long stay until the time they are about to close. So Why two stars? you may ask! The reason is simply North Indian cuisine which i was fond of, is terrible. It's the case with most of the restaurants in Jaffna as well as other part of Sri Lanka except few good Hotels in Colombo such as Mango Tree. I think this has some thing to do with people being ignorant of north Indian cuisine and it's authentic taste. This restaurant does not even explicitly says it's an Indian restaurant. So it's forgivable when even the Restaurants in Jaffna which says ndian restaurants and provide the same terrible North indian experience. This is some thing to do with people expectation as well. For them North indian cuisine was some thing different so they want to try it and ok with it! But for me it was terrible and i regret choosing North indian food there. I would have ordered jaffna cuisine or south indian one instead. (still i'm not sure how good they were as i didn't try) I have ordered Butter naan that was terrible and unchewable. Then panner masla which was also very sub par. To be honest the navaratna kurma they had was good quality and good portion of vegetables there. So my advice is If you are vegetarian and fond of north indian flat breads avoid this place. If you are seafood eater and willing to enjoy a very high end treatment and atmosphere along with alcoholic beverage it's really a great place. For me food first ! So sorry! I can give only two stars. Either get me good standard indian flatbreads if not please take them out of the menu.

  • 5/5 Rajnish K. 11 months ago on Google
    Enjoyable location. Landmarks are very close. I Had breakfast and food was delicious staffs are very friendly and helpful. Rooms are small but too clean. Overall stay was good due to the convenient location.

  • 5/5 Vinit P. 11 months ago on Google
    Different environment. Food could have been better, it's not quite the best for the premium price we pay. Chicken pot briyani was awful 👎. Friend chicken noodles was ok, but yet not the best in the town. Not too crowded for the time we went, very much suitable for some quiet and fancy dine in.

  • 4/5 Munza M. 10 months ago on Google
    Spent an evening here with friends at their rooftop restaurant which gives you a beautiful bird's eye view of the Jaffna city. The service was good, however, the food was not the greatest. We ordered potato chips, but it was soggy and doused in so much oil. The vegetable pakoras was the only serving grace. Their prices are quite high, so it would be good if they would focus on providing quality starters which are nothing too complicated or fancy.

  • 2/5 Narendran S. 1 year ago on Google
    The location is great, easily accessible & near Jaffna town. It's pretty expensive. The food is mediocre at best. Customer service is not bad but not great either. The dining area looks like it was designed solely for dinner. During dinner time it looks cozy & has a good ambiance. But during lunch it looks odd. In my view this is an over rated place. Value for money isn't there. Note: never stayed in their room so no comments on that.

  • 5/5 Rudra R. 11 months ago on Google
    Nice new hotel by Jetwing. Done up with quality furniture and fittings. Lamps that are hanging down in the room are too low; disturbs occupants. Bathrooms are nice with all amenities (American standard fittings) AC exhaust is just outside the room and since sliding balcony doors are not sound proof, noise comes inside the room.


Call +94 212 215 571 Open on Google Maps

Amenities


  • Hotel
    • ✓ Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool

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