Stayed here in early 2020. One of the best hotels I ever stayed at in Sri Lanka. Clean rooms. Food was so delicious. The best part of this hotel is the hospitality. Everyone is so friendly, felt like I was at home. Can't wait to go back again!

I wanted to post this message because I’m still wondering how this hotel got 4.8 ratings here. We stayed there last week for 2 nights with my family. It was one of the most unpleasant experiences we had in a long time. We have never experienced such a horrible hotel stay from a chain like Jetwing. Few things to point out, Door cards didnt work so we had to go to the reception to get a new card every single time we use the room. Their excused was the door battery need to be replaced ( and that didn’t happen anytime during our stay). Our bathroom had a bad sewage smell which was pretty bad. My parent's room had an open electric outlet and it was really dangerous as we had two 2 year olds playing around in the room. The management really didn't care about Covid safety precautions at all. Some guests were roaming around in the resturant without masks and I personally asked the manager to do an announcement asking guests to wear masks in the restaurant when they went to the buffet area and unfortunately management did nothing. It was Xmas day and the hotel was fully occupied and the staff had no restrictions (wear masks, use sanitizer) especially during dinner and breakfast buffets. Food was awful but that was least of our concerns. The staff needs to be properly trained in hotel management/service in our opinion. Considering all the facts above, I will never go again or recommend this hotel to anyone and even I have to rhink twice booking any Jetwing hotels in future.

This is located so close to the jaffana railway station 🚉. Room and bathroom are so clean 👌 and have a good smell. Bed was comfy and there was a little mini bar 🍸. Lots of space for the storage and all the amenities were there in the room 😀(tea coffee facilities and sanitary items). Rooms are quiet unless they don't have any function in the banquet area , i felt like i was inside a night club because of the function they had . The balcony was so small and doesn't have any chairs to rest and at last they haven't kept any ashtray to use in the balcony 😕

The location is AMAZING if you are travelling by train. We took the train from Colombo and rented a bus for our group from Jaffna. North Gate was such an amazing experience. First of all, the service was simply the best. The staff is super friendly and helpful. Their breakfast buffet was OUT OF THIS WORLD! I still get homesick thinking about that buffet. The milk hoppers and dosas were my favorite. The food was super authentic and also they carry a western selection as well. The rooms were clean and spacey. And the washrooms were nice as well. The only addition I would recommend would be to get some TVs where the guests could stream something from their phones. (This is definitely not a must, but could help some parents to have younger kids who wants to watch their fav show). We thoroughly enjoyed the pool after a long day of sightseeing. Also loved the little exercise room they had with enough equipment and free weights. We'll definitely stay at North Gate when we visit Sri Lanka/Jaffna next time.

City property hotel operated by Jetwing chain of hotels. The marvel is that once a guest comes inside it is absolute restfulness leaving the hustle of the city outside. Very comfortable and well appointed rooms, good linen. Excellent and authentic Jaffna cuisine inherent to the North of Sri Lanka. Super hospitality. Seafoods are a specialty not to be missed.

Food is the only good thing that i can say. Rooms were clean but didn’t had the basic facilities for 4 star hotel. Even room service was very very slow either bar it took more than a hour to make 3 cocktails on a not busy day

The hotel is nice but its outdated. The A/C will turn off as soon as you leave the room and it takes ages for it to get cool again on your return. Food was nice here and the staff were really good. The pool needs to be cleaned more often as we found some bugs in there and been bitten too. The condenser outside is noisy and the rooms don't have enough sound proof to block it out. It's a fair hotel for a fair price.

We stayed two nights at the North Gate Hotel but came to have lunch and dinner even more often. The rooms are spacious, modern and clean. The restaurant offers amazing food, best naan bread and great cocktails. The staff is very friendly and looked after us well. See you next year again. ☺️

The restaurant serves tasty food. Higher priced, but definitely worth it. I had the chance to talk a bit to the kitchen chef, you feel that he wants you as a guest to be satisfied. Very nice people! Will definitely eat there again! Greetings from Germany!

Located just next to Jaffna Railway station. So it’s one minute walk once you get down from the train. Rooms are spacious and maintenance is good. Have a spacious restaurant at the 1st floor. Food is good and prices are reasonable. The hotel is good for coporate gatherings and seminars. A reception hall is located in sixth floor where weddings ceremonies and cooperate functions are held. Also the hotel has a couple of good condition mountain bikes which are given to guests for fee.

Located right in front of the railway station, it has great accessibility. The town center is just a 15-minute walk away. The amenities were great, and the rooms were spacious and well appointed. They have a great front office staff, who worked hard to get me a reservation on a busy day before deepavali. Only con us the service at the restaurant, where the staff need more training. But they serve a good breakfast and lunch. Overall would recommend a stay here, especially for business travelers.

We loved our 3-night stay at Northgate. From the service to the food, everything fitted our expectations. You can't expect resort-like amenities from a city hotel. The staff was really friendly and helpful. Special shout out to Ezel for his wonderful service. Also, the restaurant manager was very kind and always looked into our concerns because we were traveling with an Infant. However, I have to say the GM was not that open to talking and she was a bit reserved which is a rare sight at the Jetwing chain of hotels. Overall it was a pleasant stay and would definitely consider it when visiting Jaffna again.

Of course Nice food, but The portions of food little bit low and We felt that service charge little bit high.We had food and drinks for the price of Rs 16 000 and we paid service change nearly Rs 4000. But next day we visited to nearby restaurants but not much service charges. Also they haven't switched on the air conditions near by our area, It made us a worst experience in a restaurant.

Nice staff clean rooms good service. Few complains from my side. The 2 rooms I booked wasn’t fully ready(few missing items, tv wasn’t working and clogged washer etc). They quickly addressed those after I pointed out. Dinner and lunch variety is not enough. Not many options to chose from, felt dull. But the breakfast was amazing!!!

We went on a tour with 2 nights on half board Basis. The BEST hotel and staff in Jaffna I would say. Amazing Sri Lankan warm hospitality. Great stay. Another REMARKABLE hospitality and quality place. Mr. Oliver The general manager went extra mile to make our stay comfortable

The location of the hotel is so covenant since its a few steps away from the train station. After getting off the train, within 3-4 minutes of walking, you are at the hotel. We came to the hotel at 7am, and we were fortunate to get checked in early to our rooms. (they charge an early check-in fee though even though they have the rooms available. So be mindful of that). The rooms were great. We booked 2 rooms (a double and a triple). Initially there was a mishap with one of the rooms but they quickly sorted it out. The rooms had all the modern facilities in working order. The bed and the pillows were very comfortable. (the mattress of the extra bed was a bit hard though). The food was also good. We had breakfast and dinner for the 3 days we stayed. All buffet meals. Everything was tasty, with a good blend of Jaffna culture and western foods. If they can increase the food verity, it would be fantastic. Since most of the items for breakfast were the same everyday. But do not expect a lavish spared that you might sometimes get on other parts of the country with the same price range. But I guess out of the few hotels in Jaffna with this standard, this hotel is one of the best in the area. The staff are always nice. At the reception, restaurant or even the cleaning staff you meet around the hotel. They always seems to thrive to help you as much as they can. Given the experience I had, I wouldn't mind returning back here.

Great hotel. The rooms were clean and had impressive views. The staff were very helpful and informative. Unfortunately my triple bed room did not receive a good WiFi signal and the pricing for the food was quite expensive for the quality. The pool was nice, however there were bugs during the day but it was perfect at night.

Amazing stay, we are from New Zealand and wanted to explore beautiful Jaffna. When we first arrived at 7.30 am, after a very long 8 hr train ride, they let us book into our room straight away, the check in process was very quick, this was much appreciated. During our stay we have had the most amazing restaurant meals with top service from all staff here at the hotel, they are so welcoming and went out of there way to help us, with any requests we had. We would highly recommend staying here, the location is 1 minute walk out of Jaffna station, so clean, great pool, but the people who work here made our stay special. Looking forward to coming back in the future. Karla, Wayne, Tony - NZ

We recently had the pleasure of staying at North Gate Hotel, and I must say, the experience exceeded our expectations. The staff demonstrated exceptional hospitality, making us feel welcome from the moment we arrived. Their professionalism and friendliness truly stood out. We got our room upgraded for a suite as well. Pool was excellent as well 👌🏽 Moreover, the culinary offerings at the hotel were nothing short of impressive. The food was delicious, with a diverse menu that catered to various tastes. Each dish was prepared with care and attention to detail, enhancing the overall dining experience. I highly recommend North Gate Hotel for anyone seeking a delightful stay with outstanding service and delectable cuisine. Kudos to the entire staff for creating such a memorable experience!

Great food, quite a variety of options, esp. everything tasted absolutely amazing. Though the food is on the spicy side. Just next to the train station. Can walk to the town.

Good location by Jaffna train station. All the rooms are relatively the same- 2 single or 1 double bed, desk, fridge, safe, ensure toilet (western)/ shower and a balcony with chairs on it. Well maintained rooms for western audiences. Does not feel dishevelled or unclean. Good air con and ceiling fan. Your family won't find much to complain about if you pick this site Friendly staff (though need to work on the 'things to do in Jaffna' especially after the sun goes down). The niggles for some tourists? - Pool is half the size of a regular pool and is only 1.2 or 1.4m deep (standard from what I've seen of sri lanka) - Gym - 2 running machines (one not working), 1 exercise bike, one cross trainer, limited dumbells, a bench and a sit up bench. All encased within what is effectively a greenhouse, air con or not - the restaurant- extremely dear when compared to the local vendors just 5-10 mins away If you want the extras beyond the rooms, shop around. However for the rooms and the location itself, you're in for a pleasant treat

Thank you so much to the incredible staff at Northgate. You made our stay so incredibly enjoyable. I cannot begin to say how accommodating and friendly every single member of staff was. Chef Kathir and his team are exceptional. Every dish was absolutely flawless. (You must try his chocolate cake!!) We were truly treated like family and have now found a home away from home whenever we're in Jaffna.

I recently enjoyed a sandwich at North Gate Hotel. While I can't provide detailed information, I can say that it was a good experience. The sandwich was satisfying, and I liked it. I would recommend giving it a try.

Stayed 2 nights with a group end of September. Location is superb if you're coming by train - just in front of railway station. Staff were very good and friendly, and the food (mainly Jaffna-style) was good.

My family and i stayed at North Gate for one night during our stay in Jaffna. The hotel was indeed amazing and had a wide variety of amenities like :- A bar, gym, an infinite swimming and etc. The staff was extremely welcoming and made sure that we had a pleasant stay during our time with them. Apart from that, the rooms were clean and the hotel was located at a convenient place with plenty of space for parking of vehicles as well. The food was top notch and as a whole it is a fantastic hotel ! Would definitely recommend it to friends and family for sure ! Thank You North Gate ! 🙏

We stayed at North Gate for 12 days with a baby. It is at a great location to access Jaffna town and other parts of the town. The premises are very clean and the restaurant has great selection of local food. What made the stay even more special were the staff. Especially the room service. We were really fortunate to have Nishanth. For the whole duration he ensured that our room was spotless and done on time to have minimal discomfort for our 4 month old. Would highly recommend.

Tremendous experience, very good foods, cracking service, attention to details. Staff was very approachable, service-oriented and ticked all the boxes. I will chose this hotel for my future accommodation again in Jaffna and invite you all to try out without any hesitation.

Utterly dissatisfied with the food on offer. The Restaurant was full but they never had the buffet on. Served some Kottu which were sour and clearly some ingredients had gone bad, so we had to through away the food. Avoid this place if you're visiting Jaffna.

Clean, tidy room and linen. Foods are amazing and Delicious. Friendly and supportive staff. One of the best hotel in Jaffna. We had nice time during out stay. Highly recommend for staying in Jaffna.

We stayed here with my family during April. Stayed here for 3 nights on half board basis. Rooms were comfortable, large and clean. The only downside was the variety of food they served for the meals. As a person travelled all the way from Colombo, I would have loved to see some more authentic Jaffna cuisine, but not many Jaffna food items were there. What ever that was there was tasty. Also there was some sort of a shortage of food when the restaurant was busy but the staff tried their best to mitigate the situation.

Best hotel to stay in Jaffna with a great service and food of different cultures specially Indian. Rooms was good and the hotel was in a nice location in the heart of Jaffna. There was some problems with communication, but overall a great service and nice hotel.

Staff went above and beyond to help us out since the checkin. A good variety of food was included in buffet and food was made up in an authentic manner to Jaffna. Specially restaurant managers helped us out to try new food that was specific to the area.We comfortably enjoyed our stay in Jaffna because of the hotel and the staff.

Best hotel in Jaffna honestly way better than some hotels in Colombo. Staff is very friendly, restaurants pricing is fairly higher compared to other places but the food quality is good. Room service is on point Never any delays and everyone is very helpful. If you ever need anything that you might not think they have always ask the staff is willing to go above and beyond. The GM Ramesh is an great leader for the staff.

Had a one night stay. Easy access to the railway station. Staff was very friendly. But this is no longer under Jetwing Hotels management and the degraded overall quality is evident in every corner of the hotel, especially on the maintenance side as well as the house keeping side. we couldn't able to use the pool in the evening (around 6.30 pm) as there was no lights on in the pool area but people were drinking and smoking blocking the pool deck. Rooms were spacious enough and we were in a triple room. However, pillows and towels were bit stinky and looked not fresh. Bathroom foot mat was kinda yellowish. Commode seat was smelly and old looking which was also broken.

Hospitality is awesome. Rooms are clean but second day they unable to provide room service. Foods are really taste and remembering original Jaffna taste. there was not much of varieties but acceptable.

It is a nice restaurant. It has all the facilities. Swimming pool, gym, buffet, bar and parking are some of them. Food is tasty. We have ordered chicken noodles, fried rice and mutton kottu. All are fine but I am not happy with the mutton kottu. It burnt. I could feel the smell of the burning. Chicken devel and prown devel are good. Kesari and onion pagoda are good. Swimming pool is neat. It has vast parking. The atmosphere of this hotel and the interior are outstanding.

Probably the best hotel in Jaffna, provides decent service like a star hotel however had to remind them for cleaning room everyday. Foods served were delicious and had varieties of foods on different days. Employees were polite and gentle

Great place to stay if you visited Jaffna. The hotel placed the heart of Jaffna city. Very friendly and caring staff with good communication skills. Willing to fulfill customers requirements as soon as possible. Well arranged and clean room with AC. The only disadvantage is there is no beautiful viewing. Other than that very thing is up to satisfaction.

We went there for the buffet lunch before catching the train back to Colombo. Though the spread was not much due to lesser crowds and current economic conditions, food was very tasty and the staff were very friendly and attentive. This hotel is situated as you step out from the Jaffna railway station premises. Very convenient when you travel by train.

Our experience at North Gate by Jetwing was amazing. We were visiting from the States and it was our first visit to Jaffna. North Gate made us feel like we were at home. The food was great and their restaurant manager, Kokulan was really helpful and accommodating. His team was also very pleasant and friendly. To top it off, their cocktails were the best. We will definitely consider staying at North Gate again!

We were a group of 85, doctors and their families visiting Jaffna. Although we didn't get to stay there, we went there for lunch. Food was really tasty and they had prepared a lovely customised meal for us. GM Mr Oliver was most helpful and accommodating. Considering the convenient location, which is just off the station, would consider staying there next time we visit Jaffna.

Just went to the restaurant which as a wide range of cuisine such as Sri lankan, Asian or Western dishes. Prices are not expensive at all, and the food is tasty (may be a bit spicy for foreigners). Access to the pool for outsiders is 1700lkr which is quite expensive for this services. Overall good experience, especially for the restaurant which have a huge potential in Jaffna.