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  • 1/5 Michelle J. 1 year ago on Google
    Very poor customer service. Was given a luxury room when booking through the phone and on arrival they made us wait 2 hours in the lobby. Rooms were very dirty with uncleaned bathroom and stained cups and blood stained bedsheets, the room also smelt bad. When complained to the receptionist she was very unapologetic and rude. Manager offered us to upgrade to another room and we had to pay an extra fee (Rs.16000) for it during the checkout for their own fault. Food is overpriced with very limited options and does not even taste good. Only good thing is the location but customer service and hygiene is very poor specially considering this is an army hotel. Do not recommend at all
    6 people found this review helpful 👍

  • 1/5 Sameera D. 1 year ago on Google
    Not satisfied with the service they offered. We reserved the hotel for 2 days per their availability, but while spending the first day, we were told that they have a booking which was placed months ago for the same room and they forced us to cancel our second day. We stayed in the suite room, I was told that my room would have several amenities like a coffee/tea maker and AC. unfortunately, there was only an empty mini fridge in my room which isn't clean and the air conditioner didn't have the capacity to cater to the entire room at all which is and was a problem in 95⁰ to 100⁰ weather, expired Suger to make the tea/coffee, and no clean towels. The food menu doesn't contain sufficient varieties, we ordered a couple of mixed seafood rice and noodles along with beverages, It would have been named mix-seafood if it contains a single sea-food item except MSG and artificial seafood taste. I wouldn't recommend this at all. If you are empty with choices then consider this.
    3 people found this review helpful 👍

  • 5/5 Inshira N. 6 months ago on Google
    The hotel was great , right opposite KkS railway station. The staffs were disciplined and very helpful. The lights in the hotel was off by 10.30pm as it was an army resort. We had a fantastic time there, we had a bathe in the beach and used the pool till night, with an amazing sunrise and sunset view. We didn’t try any food there. Highly recommend the place for stays. They have economy budget rooms and rooms with various facilities with different prices. Thanks Thalsewana for the great experience.
    2 people found this review helpful 👍

  • 1/5 Sujeeva P. 8 months ago on Google
    Very poor service. They even refused to sell food ordered from their own restaurant to the beach side tables or even to our own room. The food was horrible too. Too much of chili and salt. They even refuse to give us extra plates and spoons. The room of six had only one or two power outlets that also old fashioned, not the new 13 ampere one. Bathrooms for smelly, air condition was working okay but slow. the room had mosquitoes inside. I don't know how!
    2 people found this review helpful 👍

  • 5/5 Ravi W. 6 months ago on Google
    Very nice place to spend the time with families. Very spacious rooms & amazing views. No fancy food stuff, but local food is delicious. Not sure why many negative comments, but our experience of this place is super great. Staff also very friendly & they do a superb job attending to cater all requests.
    2 people found this review helpful 👍

  • 3/5 Alison C. 6 months ago on Google
    We were on a tour of the island, here for 2 nights. Start with the positives Room large and airy Furniture is good quality and comfortable. Separate dressing area with ironing board Great view of the sea. Not so positive- No sound proofing so can hear the trains from very early and any music ( there was a party while we were here with loud music ( but it did stop at 11) Food some tasty but VERY spicy even when you ask for no spice. Some brought cold. You have to order food ( breakfast at dinner time!!) you don’t always know what you want then. No alcohol , if you want that We understand that they are just opening up to more western groups are are making changes to cater so will be good.
    2 people found this review helpful 👍

  • 4/5 Rozali F. 5 months ago on Google
    We had a lovely stay at Thalsevana. Very spacious and comfortable rooms and good food. The beach is very easily accessible and the private beach stretch is clean and well kept. Friendly and very helpful staff. Only downside was the capacity of the dining area which could not accommodate all the guests and there was always a waiting time before meals. Value for money!
    2 people found this review helpful 👍

  • 2/5 aesthetic.bubble 2 years ago on Google
    beautiful scenery and clean but the food was not good. not tasty very bland. also you have to eat there to be allowed to see the view. id suggest going to other local places instead
    1 person found this review helpful 👍

  • 1/5 Hashan W. 1 year ago on Google
    One of the worst ever restaurants I have ever been. We came from point pedro for our lunch. They told us you cannot go for chicken fried rice because it will take 1 hour to prepare. Then we ordered something else and we had to wait 1.5 hours for that. Even food is not tasty. You cannot find a single chicken piece at all. Don’t ever visit this for your foods.
    1 person found this review helpful 👍

  • 1/5 San A. 1 year ago on Google
    We have visited on end of last year. When considering economic rooms, it was very dirty with uncleaned bathrooms and bed sheets. Rooms and out side are bad smelt. Food is over priced. Specially concern about forces not doing best for other locals.
    1 person found this review helpful 👍

  • 5/5 Gihan W. 1 year ago on Google
    Located right next to the Kankasanthurai Railway Station. Food and service are really good and admirable even though some items are not available as mentioned in the menu. I visited in September 2022 for a lunch. Highly recommend to stay and food.
    1 person found this review helpful 👍

  • 1/5 Harshana K. 1 year ago on Google
    This hotel locating in a nice and calm place. You can enjoy the beach and quiet environment. But they are not good at service. in addition, no much option for food. They have only fried rice. if you want to order anything else, they have minimum order qty. No bar and you have to come back min 20 km to find a beer bottle. no generator available at this place. during power cuts you have to stay in dark.
    1 person found this review helpful 👍

  • 5/5 yalinda l. 1 year ago on Google
    No competition resort situated at Kankasenthurai. Very conveniently located close to the railway station and beach. Good for a stay and to be used as a stopover for food while at and driving through the city. The food is good and the premises are well maintained. Customer experience could improve. But overall a good experience.
    1 person found this review helpful 👍

  • 3/5 amila s. 1 year ago on Google
    Pros; - The best hotel in the area - if you need better accommodation, you have to travel to Jaffna, 20 km away. - Extra large rooms - Super luxury rooms are huge with two double beds. Easily accommodate 4 adults. - Good food - food is good, but if you want authentic Jaffna food, you have to check elsewhere Cons; - service is poor. - to start with, we had to carry our luggage to the room upstairs - no cleaning of the room, when asked about it they replied that if we want our rooms to be cleaned by them, we have to inform it and handover the keys to the reception! - water and tea has not been replaced everyday. I had to ask four times for a water bottle. - overall, staff has not been trained for proper customer service. They thought our dinner order for our breakfast, and didn’t prepare the dinner. - average cleanliness in bathrooms and rooms. - No food or drink will be delivered to the room. You have to go to the restaurant even for a snack. - waste of location - an excellent location with a vary good beach. A proper architect might have done wonders with it.
    1 person found this review helpful 👍

  • 2/5 Udani W. 1 year ago on Google
    We booked Sinset Sunrise 2 suites.the suite rooms were good. At the arrival they provided a bus to take our luggage since these suite rooms are bit far away from the hotel. We were aware about it.For our departure we didn't get any transport so we had to carry all our luggage to the reception by our selves.So if any one who is planning to book the suite rooms be careful.Restaurant is ok and the waiters are not well trained. They don't know what to serve first in a menu.. We had to ask every thing. When taking a meal order, they won't explain what they are offering for our booking and it is unfair for the customer. Good surrounding. Beautiful beach. Pool is well managed. Need to improve customer care
    1 person found this review helpful 👍

  • 4/5 Vipin G. 5 months ago on Google
    Beautiful location. The super deluxe room was spacious and well maintained. Spend 2 nights in that. Spend 1 night in their standard room which was average. Restaurant need improvement in terms of hygiene. Full of flies. Limited options for breakfast and dinner, especially for vegetarians.
    1 person found this review helpful 👍

  • 5/5 Supun G. 6 months ago on Google
    Good place to eat and stay in Kankasanturei. Managed by the army and prices are ok. Food is good too. Have nice beach suitable for bathing. There's plenty of parking as well.
    1 person found this review helpful 👍

  • 4/5 Lakmina E. 3 months ago on Google New
    This is a army managed hotel in jaffna. This hotel is very close to kankasanthurei railway station. They provide train pickup and drop off by a electric car. Recommend for a train trip.. Include a private beach. Restaurant is good & Food is tasty. There is a swimming pool near by sea.
    1 person found this review helpful 👍

  • 5/5 Charitha R. 11 months ago on Google
    Spacious rooms with nice sea view. Check the video if you want see how a super luxury room looks like. We had a good time there.

  • 1/5 Sam K. 11 months ago on Google
    Nice place but staff is way under trained. Many lacking basic etiquette and not listening to the customers at all. Trying to push around the customers as if the customers are here as army new recruits. Very pushy when it comes to meal times. Chasing away the customers from table and the customers have to stick to their timings. We were there over the april new year, during the nakath times no interest to support the groups of families who wanted to celebrate. They could have easily arranged a plate of milk rice per room at a fee. One section is just prefab army barrack type building. Those rooms get super hot during sunny time (can get by with the AC but in the washrooms it’s super hot). The waiters are fussy when asked for extra plates on top of what’s laid on the table. Had to visit here just because a family member made the booking. But I won’t book again nor recommend anyone else. No water jug / heater / glasses in room, which is standard practice even at 3 star hotels. There’s just one international plug point in the room, other is old local round pin type. The fan has only one speed.

  • 5/5 Subakaran R. 11 months ago on Google
    Great place to hang out. Food is uncomplainable. But the service could get better. When it's crowded no one really attend new customers until you call upon someone to get the menu card and order. It took us more than an hour to get our food and an hour and a half to get the desserts and bill even after we told we are in a rush.

  • 5/5 amila desilva (. 9 months ago on Google
    It's such a amazing with friendly welcome with our heroes 💓 to us. Rooms are big enough and easily could stay 4 peoples. Foods are perfectly cooked 🙏🫶👌🤝 Thank you for the hospitality 🙏🫶👌🤝

  • 5/5 bahi s. 6 months ago on Google
    We went to KKS Beach. 1 day trip. Never stayed in any rooms yet. But all those staff at reception and on the ground are very helpful and friendly. Best ever service. Beach didn't have any life guards at the moment , and there is a jellyfish thread, but resort has a swimming pool, disappointed not able to swim in the beach, but satisfied ourselves by being in the pool. Expensive, but great service deserves that cost.

  • 5/5 Jakappratha P. 8 months ago on Google
    We went for dining and the food was amazing! We had devilled pork and it tasted really good! Furthermore we had chicken nasi goreng and egg fried rice and both did justice to the taste. Atmosphere was good. Good experience

  • 1/5 champika b. 4 months ago on Google
    We stay two days ,place is super People are very friendly and helpful Food is only good jaffna style crab curry . Mutton carry is so bad,only good to eat string hopes but evening time with only potato curry cant change it to another curry ..coconut roti very bad(no coconut ).,milk rice also same (with out milk ).totally food is not good ..if you going their get experience jaffna foods ...please dont go.. We takeaway club sandwich...very very low quality ..but price is normal 4* hotel price .. We get superior room..22000/= rooms are big and nice ..but bathroom not cleaning. bites potion is very small with the price .but dinner ,breakfast potions size is ok.🙏

  • 5/5 Nathan P. 10 months ago on Google
    The sheets are not so great, the plumbing in the toilets is off and the dining room has plenty of flies.. but The food was excellent, the service was above par, the location is magical and the whole set up is worth all the little inconveniences. Just have to spruce up the little bits and pieces and you have a super resort at such a low price. My recommended place to stay in Jaffna and it's less than 6 to 8km from the airport. Well done

  • 5/5 Kanishka W. 4 years ago on Google
    Finest beach to enjoy a sunrise in the morning On the top of the map of SriLanka Besides enjoying the comfort of Thalsevana resort

  • 3/5 Chinthaka G. 1 year ago on Google
    The place offers you a convenient stay as per your budget as they have different room types. It is very closer to Sri Lanka's topmost and last railway station of the line that is Station Kankasanthurai. It's a different experience as the surrounding is so peaceful and not largely overcrowded or in a town setup. The service level, room quality, and food are worth it. You have to deal with the sandy wind when u enjoying your dine or wine outside the dining area, but it's a quite a magnificent view in the evening over the sunset of the Indian ocean for you to have a great time.

  • 2/5 Nishadha K. 1 year ago on Google
    Place is beautiful and cleaned. But not satisfied with the service. After we made the reservation they have increased room prices and asked us to pay extra money.first we booked for the bed and breakfast.but after price changing even though we had to pay extra money they informed us they are not providing breakfast.food was delicious But very expensive when compared to the quality. Restaurant Staff is trying to do their best but they are not well trained. Since they are not speaking sinhala or english well it was very hard to us to explain them. Room was very clean as well as pool and the area. But they should improve their quality with the service and food

  • 3/5 மழைத் �. 1 year ago on Google
    Good customer services. Good location for tourist. Good taste food.Affordable price.Thalsevana army resort is located facing to indian ocean with a beautiful view and sandy beach with having different categories of rooms with maximum comfort and luxury facilities. Provide multiple restaurants to give you special dining experiences. Provide Sri Lankan cusine with special Jaffna taste. When luxury and comfort are on your mind, the Thalsevana Resort gives you an opportunity to spoil yourself at sky level with a magnificent view of the Indian Ocean

  • 1/5 Danidu C. 1 year ago on Google
    WORST RESORT IN SRI LANKA? Although there was plenty of capable staff we had to take our bags climbing stairs on our own. Although the room's were said to be in Luxury category, nothing was luxury about it. Poor hygiene, leaking taps, broken doors and unclean bedding. Food was not too bad but lack region specific (jaffna style food) and lacks variety. This property has much potential with the facilities available and probably the only more than average hotel in KKS. Hope the management will look into these matters and sort things out. But I recommend guests to visit KKS and Point Pedro on a day visit by accomaditing yourself in a decent hotel in Jaffna.

  • 4/5 Yasindu D. 1 year ago on Google
    Got my best sunset experience from here. A place where you can experience both the sunset and sunrise. It has some nice sceneries with a clock tower on the view. The service is really good. There wasn't a buffet but we can order the dinner before hand. The food is really delicious and the prices aren't that high. It's situated next to the beach. The place looks amazing after all. I enjoyed my stay. Its really convenient to reach this place because it is right infront of the kankesanturai railway station.

  • 5/5 harsha p. 1 year ago on Google
    My family along with few family friends stayed there for three days. Highly impressed with restaurant service, food quality and supply. Staff got fully flexible to cater our needs. Rooms were in ok condition and 100% happy when compared with the room charges. Great location - Just next to KKS railway station and excellent beach for a bath. Definitely will visit again

  • 5/5 Deegalla R. 1 year ago on Google
    Very clean and nice rooms. Food is really worth for the price and tasty. But not many varieties. Beach is very clean. One can have a nice sea bath at his/her own risk as there are no lifeguards. But seems to be safe when the sea is not rough. A must stay place for travel lovers. Overall stay is really worth the money.

  • 3/5 SR M. 1 year ago on Google
    The hotel is very beautiful and well maintained. The surroundings is very nice with the shallow sea. Room that we got was very spacious. It enough for 4 people. However the service at the restaurant was below the average. We ordered string hopper but received milk rice. Non of the the responsible person attended to that matter. We took the issue to the top person there and he admitted to the matter very professionally. Convenient place. Access further train I very easy.

  • 4/5 Nadarajah P. 2 years ago on Google
    Nice place, the rooms are very spacious and good swimming pool, but was not tasty.

  • 3/5 SUBASAN S. 2 years ago on Google
    This is my first visit on this hotel. Good nature place, best stunning swinnibg pool there But i really fedap for the Food And Restaurant Service. Please Made it good.

  • 3/5 Chamile W. 2 years ago on Google
    This was our first stop on our trip to Jaffna. We chose this hotel because we wanted to cover Point Pedro, Sakkotai point and Keeramalai Pond on the following day. They offer three room options at affordable rates. The place is run by Sri Lanka Navy hence it is not listed in booking sites. This is a good choice when you are planning to cover northern part of Jaffna peninsula. It has a nice pool by the beach and has a good view of Kankasanthurei light house. There aren’t many choices when it comes to Food at the restaurant. Indian food was not available.

  • 4/5 Angelo S. 2 years ago on Google
    Hotel is really fantastic. A nice beach and a pool. But the food 👎🏻. No much varieties to choose and not tasty at all 👎🏻.

  • 5/5 kohulan s. 2 years ago on Google
    Food was amazing but very poor service due to lack of crew members. The restaurant is always very busy so management have to increase their crew members as well

  • 5/5 ANPARASANESAN T. 2 years ago on Google
    Tasty Food. Sea side location is awesome. they have all type of food for lunch, dinner or breakfast. staff service is good. very clean and safety. swimming pool is nice. Good place to visit with family's, office collages and friends. very recommend hotel in top of the north in Sri Lanka

  • 3/5 Tara S. 2 years ago on Google
    Nice view, surrounding, the environment is superb..... Wonderful Beach....... Can spend even the whole day in the beach..... Only one MAJOR DISAPPOINTMENT as got Poor quality of food (ordered String Hoppers for 01 person for the dinner as well as breakfast, but its DRY....) Can FRY as ආස්මි & eat...


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