3/5 amila s. 1 year ago on Google
Pros;
-
The
best
hotel
in
the
area
-
if
you
need
better
accommodation,
you
have
to
travel
to
Jaffna,
20
km
away.
-
Extra
large
rooms
-
Super
luxury
rooms
are
huge
with
two
double
beds.
Easily
accommodate
4
adults.
-
Good
food
-
food
is
good,
but
if
you
want
authentic
Jaffna
food,
you
have
to
check
elsewhere
Cons;
-
service
is
poor.
-
to
start
with,
we
had
to
carry
our
luggage
to
the
room
upstairs
-
no
cleaning
of
the
room,
when
asked
about
it
they
replied
that
if
we
want
our
rooms
to
be
cleaned
by
them,
we
have
to
inform
it
and
handover
the
keys
to
the
reception!
-
water
and
tea
has
not
been
replaced
everyday.
I
had
to
ask
four
times
for
a
water
bottle.
-
overall,
staff
has
not
been
trained
for
proper
customer
service.
They
thought
our
dinner
order
for
our
breakfast,
and
didn’t
prepare
the
dinner.
-
average
cleanliness
in
bathrooms
and
rooms.
-
No
food
or
drink
will
be
delivered
to
the
room.
You
have
to
go
to
the
restaurant
even
for
a
snack.
-
waste
of
location
-
an
excellent
location
with
a
vary
good
beach.
A
proper
architect
might
have
done
wonders
with
it.
1 person found this review helpful 👍