4/5 Sid 7 months ago on Google β’ 30 reviews
Dear
Zoya
Lounge
Jaipur,
Today
I
visited
your
eatery
in
Jaipur
with
my
friends
and
family.
I
wanted
to
share
my
dining
experience
today,
as
there
were
aspects
that
stood
out
positively
but
also
some
areas
that
could
be
improved
upon.
Firstly,
I
must
commend
the
ambiance
of
the
restaurant,
which
had
a
vintage
feel
and
created
a
great
atmosphere
for
dining.
The
food
was
delicious,
and
Arjun,
our
waiter,
provided
excellent
service
overall.
However,
I
must
mention
that
the
staff
at
the
front
desk
could
be
more
welcoming.
Their
initial
approach
didnβt
leave
the
best
impression.
Additionally,
I
encountered
a
situation
with
another
waiter
who
seemed
reluctant
to
accommodate
our
seating
preference,
indirectly
forcing
us
to
finish
dinner
by
20:00
or
eat
downstairs.
I
was
deeply
upset
and
felt
offended.
When
I
raised
my
concerns
with
Puneet,
he
handled
the
situation
graciously
and
promptly
addressed
the
issues.
I
appreciated
his
professionalism
and
willingness
to
listen.
The
staff
apologized
and
ensured
we
were
given
a
more
comfortable
table.
Arjun,
as
mentioned
earlier,
was
a
good
waiter,
although
at
times,
he
could
have
been
more
attentive,
like
cleaning
the
table
when
requested.
The
General
Manager
and
Puneet,
both
stood
out
for
me
with
their
exemplary
professional
approach.
They
handled
the
situation
with
a
smile,
apologized,
and
rectified
the
issues
immediately,
which
left
a
positive
impression.
In
conclusion,
I
would
recommend
Zoya
Lounge
for
its
great
ambiance,
vintage
feel,
and
tasty
food.
Despite
the
initial
hiccups,
I
believe
the
service
can
improve
with
a
more
welcoming
front
desk
and
attentive
waitstaff.
Nevertheless,
I
enjoyed
my
dining
experience
and
would
be
willing
to
return
in
the
future.
Thank
you
for
your
attention
to
this
matter.
I
recommend
this
place
100%
!!!