Pullman Jakarta Indonesia Thamrin CBD image

Pullman Jakarta Indonesia Thamrin CBD

Hotel

Polished rooms in a refined lodging with a grand ballroom, a spa area & elegant dining. People often mention hotel, room, staff, breakfast, service, great, stay, Jakarta, Pullman, friendly,


Address

Jl. M.H. Thamrin No.59, Gondangdia, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10350, Indonesia

Website

all.accor.com

Contact

+62 21 31921111

Price rating

$86/night

Rating on Google Maps

4.70 (15.8K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (75) room (75) staff (36) breakfast (29) service (29) great (29) stay (28) Jakarta (28) Pullman (28) friendly (25)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nandya Eka S. 7 months ago on Google
    Worst 5 star hotel I’ve ever slept. 1. Lack of hygiene. Dust all over obvious places. Side table full of dust. This is should be the standard. Me & my son kept sneezing when entered the room. 2. Room has damp smell. 3. Stained bed sheet and wallpaper. 4. Old style furniture. Crack furniture. 5. No smart TV, 5 star hotel and 2023? Please. 6. The front office staff are not friendly. I carried my sleepy son when I checked in, and I queue, end up there was a free staff and suddenly please a foreigner that just came. 7. The food was just okay. The only friendly staff was at the restaurant. Me & family ended up spend our most of time outside the room, because the room was disaster I may say. I was expecting good rest after long trip, but it was more tiring when arrived.
    3 people found this review helpful 👍

  • 5/5 Farah K. 1 year ago on Google
    Great hotel to stay in the heart of Jakarta, of course there were traffic, but you can choose to walk since the pedestrian walk were friendly around the hotel. Great restaurant to have breakfast, delicious cuisine and we had an excellent service (Mas Aap) Great swimming pool.. cozy and beautiful. One thing that was lacking was the parking lot..
    3 people found this review helpful 👍

  • 5/5 Ryan M. 3 months ago on Google • 74 reviews New
    I had a great experience staying at Pullman Jakarta situated at the city central by MH Thamrin Rd. early in the year. The check-in process was smooth and seamless. I stayed at the Deluxe room, which is very spacious and has ample space for lounging around, relax, and for work. The bathroom has all the amenities needed, clean, and spacious. The hotel exterior may look old, but the inside looks refurbished and renovated. Regardless, the facilities were clean and well taken care of. Throughout my stay, the customer service has been superb; I was greeted every single time and felt really welcome. The location is also very strategic, just steps away from shopping malls and restaurants.
    1 person found this review helpful 👍

  • 5/5 Yogi S. 2 years ago on Google
    Booked a deluxe room here to stay with my wife and daughter. Room is spacious, with good layout and small pantry / kitchen if you want to cook. Bathroom is equipped with bath tub, so you can relax and enjoy your weekend. Also have the opportunity to swim here, you have to book your visit to the swimming pool since they limit the occupancy of the swimming pool to 20 people. Pool is open from 6am to 6pm. Parking space is limited, but there's an annex building that can be used for parking, but the first 3 or 4 level are reserved, so you have to park at higher level. Overall, enjoyed our stay here, but some feedback to the management would be, the tv is too small and too old, and the quality of the picture are quite poor.
    2 people found this review helpful 👍

  • 5/5 S H. 2 years ago on Google
    The room was nice, clean and neat. We stayed there for our wedding anniversary, got 3 surprises from the staff😁 the only issue is the drainage in on the bathtub tho, the water is not draining properly after we use the bathtub. But overall its 8/10 ♥️
    1 person found this review helpful 👍

  • 5/5 Vera F. 1 year ago on Google
    We had the most amazing time here. I would certainly come back! The staff are so accommodating and friendly. The facility is so clean and neat and high end. The meeting room was fascinating and very comfortable. We had a great event at Pullman... Thank You
    1 person found this review helpful 👍

  • 5/5 Colleen C. 7 months ago on Google
    We had such a lovely stay for our anniversary! They went above and beyond to make us feel welcomed and celebrated. From artwork in our room, to restaurant suggestions, to a surprise cake delivery to our door. Everything was fantastic! Highly recommend for future travelers to Jakarta!
    1 person found this review helpful 👍

  • 5/5 mute. t. 7 months ago on Google
    Coming here for a seminar in Aurum Room Level 2. It is a luxurious 5 stars hotel with great facilities, hospitality, strategic location. Very clean and artsy. There are some art collection that you can see in the level 2. Near the lobby you can enjoy the cafe and restaurant. The foods taste great as well. I would highly recommend to stay here. The price is worth it with what they provided.
    1 person found this review helpful 👍

  • 1/5 rachelina s. 6 months ago on Google
    1. Not worth your money to spend your holiday in this Hotel. You can get the same price with higher quality. 2. DUSTY, DIRTY WALLPAPER, SUPER SMALL ROOM. 3. Breakfast was okay, various of food and they tasted 4/5 4. Staff and security are not friendly and they are NOT HELPFUL AT ALL.
    1 person found this review helpful 👍

  • 5/5 NM 1 year ago on Google
    Had breakfast here. Amazing spread , variety and good service. However there is no single food item that is the call to fame. Good to focus on one single item that makes the restaurant stands out.
    1 person found this review helpful 👍

  • 5/5 irwan a. 2 years ago on Google
    Great Hotel to stay. I did my quarantine here . Food was great, a lot of choices in the quarantine package. Menu changes every week. Large spacious rooms with bathtub. Overall experience was great. Would recommend to anyone doing quarantine or for leisure stays.
    1 person found this review helpful 👍

  • 4/5 Bill Y. 1 year ago on Google
    Mini refrigerator didn't get cold. Bathtub is quite tall (~0.5m) but they have a good grab bar. A/C works very well, and the remote control lights are nice. We had 4 large suitcases so we upgraded to a larger room for our last 2 nights. The morning breakfast changes every day. Indonesian bubur is good, and they have European meats, cheese and smoked salmon. Also, sushi, Chinese and sweet pastries. The service is excellent.
    1 person found this review helpful 👍

  • 5/5 Elisa V. 2 years ago on Google
    Currently in quarantine with my daughter and the whole experience is being great from airport transfer to check in to our actual stay in the suite. Beds are very comfortable and you have a choiche of pillows. Food is excellent and the variety too. The customer service of high quality. Everyone does their best and go the extra mile. I have already recommended the hotel to family and friends who will be in Jakarta in 2 weeks. Thank you
    1 person found this review helpful 👍

  • 5/5 卡布达 6 months ago on Google
    The room was too cold and took a long time to turn the temperature up but everything else was great. Many breakfast options, great staffs, the took security matters seriously. Great job!
    1 person found this review helpful 👍

  • 5/5 Ajay C. 1 year ago on Google
    Had an excellent stay for many nights. Very courteous staff. Good breakfast with lots of local cuisine. Easy entry and exit. Just opposite the mall which has food shops and eateries too. Room service is quite nice too. Rooms are well maintained. The silver bird taxi service affiliation is also very good. Not to forget the friendly welcome at Airport by Cahyo the Pullman representative at airport. Hassle free pick-up from airport by Pullman. Good views from room. The Christmas program by children was excellent. Kudos Pullman for conducting the same.
    1 person found this review helpful 👍

  • 5/5 Pramoth K. 7 months ago on Google
    I stayed at Pullman hotel at Jakarta for a week. I should stay the stay was good and I enjoyed every moment at this hotel. During entry the reception clearly explained the details of the stay. The room was clean and sufficient for a single person. The bathroom was provided with bathtub with other amenities. Steamer iron ,coffee and kettle was also not missed. To mention more swimming pool was good and timing was till 9 pm. That was ecstasy. Additionally Sauna , jacuzzi and steam was also provided.All were maintained neat and good. The helper at the Sauna explained very clearly about the facilities. I addition the hotel is located in prime area where you can have access to huge malls. Finally it was worth staying at this wonderful hotel.The breakfast option was excellent I will explain separately
    1 person found this review helpful 👍

  • 3/5 Yuwanda K. 2 years ago on Google
    To be honest. I might understand the high price as it's located directly in the heart of Jakarta. The room though, if you get like mine, the most standard ones, it's actually wont be enough for 2 people. Too cramped up. The ceiling height is low (older building usually has this problem) so it makes the room even smaller. Everything else is up to Pullman standard (bedding, ammenities), its just that it's an old hotel.
    1 person found this review helpful 👍

  • 1/5 The I. 1 year ago on Google
    This is probably one of the worst hotel experience that I have ever encountered. Due to the high season, we could not booked for other hotels that we originally planes to. From entering the property, the security guard doesn’t even have the initiative to greet or help us with the baggage. We literally waited (standing) for almost 45 minutes at the check in counter. Not necessarily because there’s a lot of guest queuing but the front desk staff works very very slow. Secondly, the breakfast only applies for 1 person only even though we booked for 1 room. They said we only input 1 guest so therefore, the breakfast only applies to 1 person only. This is probably one of the most ridiculous thing I have ever heard. 2. Not to mention the room. Unbelievably small even though we booked the premium one. The interior design is old, the carpet is dusty, and the bathroom is small. If you have the choice, i strongly suggest you to find another hotel in the area with similar price but offer better service. My first and the last time staying at Pullman.
    1 person found this review helpful 👍

  • 4/5 Frederique De S. 1 year ago on Google
    Very nice hotel well located in the city center of Jakarta. The Pullman is a 5 stars hotel. Huge building, a lot of rooms, nice amenities, bar, restaurants and so on. The staff is very polite and friendly The room are nice however for a 5 stars hotel it miss a bit of renovation as the ceiling have some yellow marks in many part. As well the bathroom have some black spot around different places as you can by pictures. Nothing that will annoy your stay however not in line with 5 stars standard high quality. Picture from room comes from the room 714 The restaurant that serve the breakfast is amazing! Huge with a lot of cooking stations that bring a lot of different cuisines: Western, Asian, Indonesian etc Definitely a nice stay at Pullman Jakarta In front of the hotel you will find a huge mall Plaza Indonesia where you will have plenty of options for shopping, dinning and grocery store.
    1 person found this review helpful 👍

  • 5/5 Petr K. 1 year ago on Google
    The restaurant and the food variety on breakfast is just incredible. I am a frequent traveler and I am starting in 3* hotels same as 5* luxury. I have never experienced better breakfast all around the world. Amazing. The rooms will need some renewal. But quality of the food makes me put 5*.
    1 person found this review helpful 👍

  • 4/5 Nat. 1 month ago on Google • 4 reviews New
    I've stayed at this hotel a few times, tried the old and new rooms (the renovated ones). Before 2024, my most recent stay was last year in the Superior room, in the old tower (is that how you call it?) I remember my stay in the renovated room to be quite great, but last year I'm so disappointed at the state of the Superior room. It is very outdated with a small bathroom, and i HATED the bath tub curtains. Makes it feel like a 3 star hotels. Now I stayed at the Deluxe room, also in the old tower. Quite decent, with the sofa and larger bathroom. But again with the curtains! It's so old and a big mess, it's hard to function, again, i HATED it. Makes the room look cheap. I feel like you could renovate the whole old rooms, it is very outdated. The whole room design is outdated. For a hotel with great location (literally at the heart of Jakarta), you're gonna have to catch up with your competitors. You can do better. (I appreciate the hospitality of the staff. Good work there.)

  • 2/5 Rinda H. 10 months ago on Google
    This is a 5-star hotel and an international hotel chain located in the heart of Jakarta. However, I feel that it resembles more of a 3-star hotel in terms of room quality and services provided. Considering the price and reputation, it doesn't seem to be worth the money. Nevertheless, I ended up staying for 2 nights. The restaurant and breakfast service were the highlights of my experience, offering the best service and enjoyable moments. Please improve, Pullman.

  • 5/5 Novian k. 9 months ago on Google
    There was no issue in transportation as well. All kind of taxis are available and the hotel staff is extremely supportive in getting one. The location is just Fantastic. It's in the heart of central business district and very near to my customer's office location.

  • 3/5 Dian Maya S. 6 months ago on Google
    My favorite was the food in the restaurant (both breakfast and lunch). The food was great and delicious. Unfortunately, the service was quite long and not efficient (esp. for the coffee break). I asked the staffs to help with the coffee break takeaway after my corporate workshop was over, but it took one century to give me the coffee break food/cakes (I even had to go back and forth to the coffee break area to check my takeaway). Also, the receptionists could have been more friendly. I had stayed at Pullman's rival hotels (e.g. Kempinsky and Mandarin Oriental), and I can tell that the service and hospitality of these hotels are completely at another level (of perfection). I think Pullman's management really needs to improve themselves. Anyway, the strategic location is a plus too.

  • 1/5 Richard I. 2 years ago on Google
    5 star hotel with 2 star experience... Last time I was here had issue with air con. Still not fixed months later. Lifts hot and sweaty, corridors hot and humid and room won't get cool, not comfortable to sleep in. Eventually move me to the other wing where con works. Breakfast area next morning hot and sweaty, uncomfortable and lots of mosquitos as well as in the rooms, barely slept as bitten several times thru night. Next day, there is a wedding on the lower floors and only one lift in service. Had to wait more than 15 minutes to return to our room as the wedding guests hogged the only one remaining lift with assistance from the staff on the 3rd floor. If this was an average hotel I would not be so bothered, but this is meant to be a 5 Star hotel and a Pullman at that. The standard is well below what a Pullman or indeed any accor hotel should be and in very surprised that such a strategically located hotel is so badly operated. Will not be staying here again. Downgraded from 2 stars to 1 star. These guys are hopeless. After a sleepless night with a room full of mosquitos, I asked for my room to be sprayed. I come back tonight, see mosquitos flying around. I ask for spray to get rid of them myself. 30 minutes and now 3 calls to front desk I'm still sat here waiting with no spray. How hard is it to bring some OFF to a room!? Completely awful experience. Avoid this hotel, so many better options in the area

  • 1/5 Atlas 7 months ago on Google
    Rooms are old and dark. Some surface and corners (bed head, side table) are dirty and dusty that has not been cleaned for ages. Wall switches are old and flimsy to use. Toilet flush broken. Water leaking. Toilet door broken. Phone is old and doesnt work well can’t even order room service. Doesn’t feel like 5 star hotel. For the price this standard is unacceptable. Location is convenient. But taxi lobby drop off/pick up guardhouse charge 5,000 RP per entry (not waived). Will not come back.

  • 5/5 Iris K. 7 months ago on Google
    I stayed in this hotel for 1 night and I wish it could be longer. I was impressed with their wonderful buffet, in my view their buffet is one of the best in the country. Definitely would love to comeback to this hotel if I visit Jakarta.

  • 5/5 Jontro C. 7 months ago on Google
    went several times for meetings and conferences. very nice venue, a proper 5 star. good location for MRT commuters. not a place for family vacation, but for good location for business trips.

  • 5/5 Markus K. 6 months ago on Google
    Excellent location, friendly staff, excellent and nicely done business venues (function rooms etc). Breakfast buffet is mind blowing. Rooms are frankly so-so, clearly aged and I understand they might undergo a rolling renovation. But even so the rooms are perfectly functional and I appreciate the bottled water and details such as ironing board and iron, and multi pronged electric sockets so you don't need an adapter coming from Singapore.

  • 4/5 Widya 6 months ago on Google
    I stayed here for 2 nights and here’s my review. Service: 5/5 staff was very friendly and attentive, always ask how we’re doing, would answer in details when we asked questions. We also had a problem with our bathtub and they’re quick to suggest us a new room. Room: 3/5 it’s clean but i could still smell the “old house smell” maybe due to ventilation issues? and it seems like a room that has just been renovated Room service: 4/5 for the quality of food i honestly think it’s too expensive. I had a great time staying here.

  • 5/5 Rama R. 6 months ago on Google
    Ordering signature hot chocolate - Lombok lollipop at Le chocolate. Really comforting - not too sweet, taste just right. Great service as well from Florence - giving the right recommendation.

  • 4/5 Dave - Oh My P. 5 months ago on Google
    Upon booking unfortunately I made a typo and booked for the wrong month. Immediately I emailed to ask to change it but I was told it was non refundable. Feeling this was not fair I had asked to speak to someone higher up but this didn't seem to work. Finally with some searching I found the general managers email who agreed with me and had his staff fix the date. I used their airport pick up service and Upon arrival I was warmly welcomed. The staff were courteous and I had excellent service. The facilities and the room is nice and I like the central location. It's a really nice hotel. I'd highly recommend it. (I stay at A LOT of hotels) I will continue to go back to this hotel whenever I go to Jakarta!

  • 5/5 Gembul G. 4 months ago on Google
    I want to express my sincere gratitude to Mba Janetta for her exceptional service as a receptionist. Her professionalism, warm demeanor, and attention to detail have greatly enhanced my experience here. She goes above and beyond to assist every visitor, creating a welcoming atmosphere. Mba Janetta's positive attitude and efficiency are truly commendable. Thank you for your outstanding service!

  • 5/5 Vee 4 months ago on Google
    Been here for attending an event. I love the ambience of this hotel start from the lobby, the ballroom, and the toilet. It's clean and big. The food: It's yummy. Western taste like which is not that "medok". The services: They're so helpful and friendly, so fast to clean everything, many people helps to do services. The location is near from the center of center.

  • 5/5 Ilham Maulana Ash S. 4 months ago on Google
    Pullman Jakarta Hotel stands out for its impeccable service, luxurious accommodations, and sophisticated ambiance. With a commitment to excellence, it offers a seamless blend of modern design and comfort. The attention to detail in both amenities and hospitality creates an inviting environment, making it an ideal choice for a luxurious and memorable stay in Jakarta.

  • 5/5 Kosala S. 4 months ago on Google
    It was a great stay at Pullman Thamrin CBD Jakarta. Special thanks to Gina and Sulaiman for a very nice welcome and special anniversary greetings in the room and cake during our stay. Details went into getting something special for our daughter too. Thank you and see you again!

  • 5/5 Klinsman H. 3 months ago on Google New
    A few months ago I attended my relative's wedding here and it was a great experience! The food was awesome! Today while waiting for my friends to arrive at the hotel, I accidentally tore my mask and a janitor named Hilmi helped me by giving me a free pair of masks! Such lovely service!

  • 5/5 Sabrina D. 3 months ago on Google New
    I recently stayed at Pullman for a weekend getaway. The location was perfect – close to major attractions yet tucked away for a peaceful atmosphere. The room was spacious, impeccably clean, and had a breathtaking view. The staff at Pullman went above and beyond, demonstrating exceptional hospitality. They were attentive, friendly, and quick to assist with any requests.

  • 5/5 Laurent L. 3 months ago on Google New
    Great place in Jakarta. Nice room and walking distance to Jakarta plaza. Breakfast is amazing with 5 different area to pick up breakfast with great and special taste. Good swimming pool. I will return there

  • 4/5 Irwani A. 3 months ago on Google New
    Today (5 Dec) I had breakfast. Was pleasantly served by Nelson with his smile. On the whole, I appreciate the warm and awesome hospitality from the first day I came to the hotel. This is my first time here at Pullman. I look forward coming here again in the future.

  • 5/5 Amanda K. 1 year ago on Google
    The hotel is strategically located in the heart of Jakarta. The room was clean and comfortable, and the meals were also sumptuous and tasty. Additionally, the staff were all very friendly and helpful, especially the one named Anggi. Overall, my experience there was perfect and it’s definitely worth the visit.

  • 5/5 MOERA P. 2 years ago on Google
    Great Place To Stay, with Baby too. Great service

  • 5/5 Kartika D. 2 years ago on Google
    I choose Pullman Hotel Thamrin for my quarantine stay. At the beginning I was a bit fuzzy regarding the room size and the location because I read some previous reviews about the size of the room that is too small, the room looks old, etc. However the staff (Pak Justin, Ibu Lita, Pak Heroe and the team) were so patience in managing my indecisiveness. 8 days flew fast. I didn’t feel like I was in quarantine at all. I got a deluxe room (39sqm) in the main building (which is the old building). Although the room doesn't look super modern it was great as it has a city view (Thamrin) and also a nice desk to work. In addition to that, the room has a slide window so I could feel the sun light and a bit of fresh air whenever I need it. The staff were really helpful. There was a problem with the toilet (it couldn't be flushed) and the telephone didn’t work but it only happened once and they quickly fixed it. One thing that is also quite useful: they have a walking pad where you can borrow it during your quarantine stay to keep you fit! The food was okay it was not in a big portion but they have 24 hours room service so you can always order additional food. Overall my 8 days quarantine experience was amazing!

  • 5/5 Dhadhe I. 2 years ago on Google
    Meeting going smooth ... staf quick respon

  • 5/5 Mikhael Y. 2 years ago on Google
    Great place, but what I liked most were the staffs. From gardeners to receptionist, everyone was very kind and polite. I have visited the hotel a few times to meet my friends or guess (not staying at the hotel), yet they always treat me well. Please keep this up!

  • 5/5 dameria s. 2 years ago on Google
    Really enjoy with this hotel especially for good breakfast, so yummy..near with shopping mall at Central Jakarta. My son also so happy with swimming pool. We will back again🥰

  • 4/5 Andreas S. 2 years ago on Google
    5 stars hotel in the very heart of Jakarta, very close to so many important landscapes of Jakarta. Hospitality is superb, great healthy breakfast menu, mostly with less strong seasoning/MSG, great variation from Indonesian, Chinese, Japanese, and Western as well. Room is a little bit small. No funtastic view whatsoever, since it is in the downtown with limited height, due to the closed vicinity to some strategic government building. Swimming pool is really nice, large, very clean, separated kid pool, but no warm water. Access to public transport is in walking distance, i.e. taxi, busway station, and the amazing underground MRT station. If you dont want to park your car outdoor behind the hotel building, you can park in a separated indoor parking building, connected to hotel through a short bridge. Easy 5 stars rating if only the room is larger.

  • 3/5 Kholis M. 2 years ago on Google
    I am doing a mandatory quarantine, I choose pullman due one of my friend told me the food was great and they served in plates, turn out they giving a bento box, totally dissapointed, in quarantine your entertainment is cellphone, tv and offcourse food, I wish they could give a better food serving.

  • 5/5 Nikita Daning P. 2 years ago on Google
    One word, SUPERB! Superb staffs, superb food, superb facilities. They even have an art galery! Some people might say the room is small, but I say the room fitted perfectly for all my needs. I love the way they plate the foods for take away, so neat. The location is a whole another level, right in front of the Bundaran HI, close to many entertainments and business centers.

  • 5/5 Eksi R. 2 years ago on Google
    I went here when New Year Eve. There are many kind of meal choice but for food taste are still need to upgrade. The location is this hotel is perfect.

  • 5/5 Fredrik K. 2 years ago on Google
    My girlfriend and I did a 10-day quarantine at Pullman and are very happy with our stay. Wifi/Internet was fast and stable. No issue for both of us having video calls. Staff was friendly and accommodating. We rented dumbells and yoga mat for exercising. Can recommend for anyone doing a quarantine.

  • 5/5 Fathan A. 2 years ago on Google
    Old but well maintained hotel with easy access to the big malls. The room has low ceiling height but clean and gave perfect view to Bunderan HI. Good and well maintained facilities too. Its Always a pleasure when its about the food here, whether its breakfast or lunch. Always super!

  • 2/5 Benjamin T. 2 years ago on Google
    We tried to pay in advance for our booking (as it was a mass-booking, 6-7 rooms), and the phone operator kept on saying "We'll send the confirmation right away." After 3 days of consecutive follow-ups and no replies to our emails, we had to forcibly hold the line for 20 mins as some poor lady had to type out an email full of errors on the spot. Did you know that a 5-star hotel can limit the number of water bottles refills per day to 3, even when we were with a baby? Even the 4-stars I stayed in had unlimited refills, so I really don't know what is going on with the hotel management. It seems like the pandemic has hit them hard, and they're trying to cut costs everywhere. Plus, the room was extremely dated and showed signs of a lack of care put into it. No decorations whatsoever. Also, breakfast can't be delivered to the room apparently, despite what the Pullman reservatiom staff said when we tried to book. On a bright side, the beds were one of the comfiest I've ever slept on in a hotel, so that's nice. And the hotel actually had a pretty cool art gallery.

  • 4/5 Adrian S. 2 years ago on Google
    Stayed here 7 days for quarantine; I was very picky about which hotels I would like to stay in. Pullman Thamrin had openable windows - which even though I am not claustrophobic; I thought this is very necessary if I were to spend that many days - bear in mind only the Deluxe room and above have the windows. The room was nice, spacious with a dedicated dining, sleeping, living and kitchen area. The fridge was huge (like a normal home fridge) and the bathroom had a bath. The room however was a bit dated… The TV was pretty old.. and I can hear the cars and the traffic light sounds from my room (I faced Thamrin road). After the 3rd day the traffic light music was in my head. TIP: get a room facing the other way. The food during quarantine (yes they provide food and you cant take away other from the hotel restos). However the food wasn’t bad and the variety of menu is quite good - and changes regularly. The portions are a bit small (the brekkie was OK the other meals I thought was a but small. I suggest to bring instant noodles). The discount they give for quarantine guests when they order from the hotel resto is pretty decent. The only issue I had with the hotel is the fact the room is a bit dated. The rest (the bed, the service, the food) is pretty good - I recommend this hotel.

  • 5/5 Andi Nindita F. 2 years ago on Google
    I visit this hotel around 2-3 years ago during Japanese school convention as speaker. The room was clean,nice and comfortable. I also like the bakery on the ground floor because the bread and macarons are delicious. The hotel staff was also very helpful during my boss's stay for quarantine.

  • 5/5 26_Muhammad Rizki Adiva Y. 1 year ago on Google
    I love it here so much! Ever since the first time we arrived, we've been greeted with excellent hospitality from the staff. They were all very helpful and informative, always delivering great service. The hotel and room was very clean, along with all the facilities we've enjoyed on our trip! The next day's breakfast also spectacular, we were greeted with choices of beverages along with a multitude of choices for our palate. Every menu was great and always restocked, the waiter were very helpful and kind, especially Mas Aap and Mas Adi who kindly served us the whole time we ate. Honestly would love to be here again, 10/10 🙏

  • 5/5 Dickson Y. 1 year ago on Google
    It's my first time here in Jakarta. My partner and I came to celebrate our anniversary and we're having an amazing time at Pullman so far. Just based in our first day here, we already know we'll be coming back the next time we visit the city. Right from the start, security, concierge, front desk, house-keeping, everyone was so hospitable and friendly. To top it off, Pullman staff had our room specially decorated for our celebration. Thank you Syarifah and Jessica. The room we had was very clean and comfortable. There is a pillow menu by our bedside table. A pillow menu! Presumably, we will be able to request for special or specific types of pillows. Will have to check this out before I head out. Five stars all the way! Will recommend to everyone wanting to visit Jakarta.

  • 5/5 Mohd fauzi bin M. 1 year ago on Google
    Have a great stay with Pullman Jakarta. I upgrade the room to Grand Deluxe Executive Room so that i can enjoy the benefit of the executive lounge. Special mentioned to Ms. Melody, Michelle and Chef for delivering great service also tasty food. Will definitely come back here

  • 5/5 ilham m. 1 year ago on Google
    We were celebrating our 3rd wedding (which take place at the same hotel) anniversary with our son. the staff were friendly and helpful, providing decoration and complimentary cake for us to celebrate our special event. Aside of that the hotel itself located in the city center, with complete facilities and clean + spacious room

  • 5/5 nicholas b. 1 year ago on Google
    The Pullman has maintained its excellent staff service and hospitality and dedication to customer satisfaction despite two years and 2 months of covid. (I stayed just as covid broke out). Still a really good hotel with an excellent hotel gym and pool. Food and beverage choice is fantastic and the buffet breakfast and dinner are excellent. As a business hotel it its all the strong points for me as well as being excellent value for money with incredibly dedicated and well trained staff. Its my preferred hotel in Jakarta and represents why I chose Pullman as my preferred business stay in most Asian cities.

  • 5/5 Ha L. 1 year ago on Google
    [Wijang] Nice hotel, room quite small but modern and convenient. Love the pool, clean and chilling. Staff are extremely friendly and helpful. They care for my needs a lot. I’ve been to Pullman in Bangkok and Hanoi, and this one in Jakarta is also great.

  • 4/5 andy g. 1 year ago on Google
    Comfortable hotel but just couldn’t get my booking right. I was locked out of my room a couple of times and had to get my key remade. No security questions to check it was really me. Comfortable cool room. Non western breakfasts are great and varied. The coffee is really horrible. Back room bar is pleasant and offers good snacks. Good place for meetings and conferences.

  • 5/5 Wili Y. 1 year ago on Google
    Enjoy staying here. All hotel staff are friendly and helpful. Room is clean and spacious. Kids are happy playing in the bathtub. Food are great, many options so we choose our preferred cuisine.

  • 4/5 Anggraini A. 1 year ago on Google
    Location is very comfortable beside big mall named central park. Across the hotel also mall. The staff id friendly and helpful. The room is bite small for 5 star hotel. Breakfast is good with a lot of variety. Overall is good hotel to stay if you have business or vacation at Jakarta.

  • 5/5 Robbin W. 1 year ago on Google
    The staff were very friendly and willing to help you at all times 24/7! Not only that, I had a hard time to choose for my breakfast since they have a wide range of cuisine such as Korean cuisine, Chinese cuisine, Western cuisine and Indonesian cuisine and they're all delicious! The only disadvantage is the traffic. Always crowded between 7 - 10AM & 4 - 7PM so I recommend not to go between those times. Other than that, I fully recommend this place!

  • 5/5 Amira P. 1 year ago on Google
    I stayed here with my family for New Years.. everything was great, upon entrance the staff is very welcoming, friendly, and helpful I stayed with my grandmother who needed assistance with wheelchair.. the whole facility is wheelchair friendly and the staff were also helpful in aiding her for breakfast table, NYE events, access to pedestrian road, and even getting on/off our car.. even though we booked a smaller room, the room and bathroom space is enough for my grandma’s wheelchair. The breakfast are great, since it’s NYE the hotel are quite packed… yet the food are never empty, there’s no long queues for food or drinks, and the tables are always available. Didn’t get to check the pool by myself but but my little sister did have fun with the swimming pool for three days in a row. I found everything to be satisfying since the location of the hotel is very strategic, my family could visit nearby places by walking distance.. The only downside from their room is about their cleanliness but we get it because it’s NYE, at the end of the day everything that we experienced was worthy with their offered price.

  • 5/5 Vivek C. 11 months ago on Google
    The location is just Fantastic. It's in the heart of central business district and very near to my customer's office location. It's a nice property and there are 2 wings. I was lodged into an executive room in the new wing. The rooms are big and comfy and all necessary things are inside. There was no issue in transportation as well. All kind of taxis are available and the hotel staff is extremely supportive in getting one. The room service was good and the chef was able to customize dish as per my requirement. The breakfast spread is huge and amazing. I haven't seen such a big spread in longtime. Here also the staff is absolutely welcoming and it makes your day right in the morning. Here I would specially like to mention the food or breakfast manager ( apologies, i forgot his name). He was so polite and supportive going out of the way to arrange an Indian spread for me even though it was not part of normal breakfast spread. So over all a very nice experience which will make me book again over there. P.S. I would request hotel management to consider setting a counter for Indian breakfast as well. I could see so many travellers who looked like Indian. And since Indians are travelling more and more now a days it would be a good idea to have such a counter as this could be a big motivation for Indian customers.

  • 5/5 Rambo C. 9 months ago on Google
    Stayed at this property for the first time and fell in love with it! This hotel has a calming effect after a long day in the bustling and bustling city of Jakarta. The staff are attentive and friendly. The rooms are spacious and very clean. thanks to Giyat (housekeeping) for good take care and clean my room. The breakfast spread is out of this world and absolutely delicious. Greeted friendly by staff upon first check-in. Thank you for taking such good care of us and we will be back!

  • 5/5 CheeCheong C. 1 month ago on Google • 1 review New
    Very friendly, approachable & helpful staff. A big shout out to Hary at the concierge. He has been most welcoming with smiles from day 1 that I arrived til the loading of my luggage into the silverbird taxi to the airport at day 4. Thank you for your hospitality.


Call +62 21 31921111 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Indoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Hot tub
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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